server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x26c8=['drained','handleDrained','prototype','[%s][AGENT]\x20try\x20with\x20%s','agent','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','busy','busyQueue','showNotification','RINGING','forcedOwnership',':FORCED','info','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','STOP','TIMEOUT','exports','lodash','uuid','./util','../../../../../config/logger','routing','notificationId','squeue','realtime','push','handleRun','bind','handleTimeout','timeout'];(function(_0x12cc6c,_0x5e8438){var _0x3e99a5=function(_0x19c0d9){while(--_0x19c0d9){_0x12cc6c['push'](_0x12cc6c['shift']());}};_0x3e99a5(++_0x5e8438);}(_0x26c8,0x13d));var _0x826c=function(_0x3664e4,_0x1d2fbd){_0x3664e4=_0x3664e4-0x0;var _0x40e664=_0x26c8[_0x3664e4];return _0x40e664;};'use strict';var _=require(_0x826c('0x0'));var uuid=require(_0x826c('0x1'));var util=require(_0x826c('0x2'));var logger=require(_0x826c('0x3'))(_0x826c('0x4'));var Agent=function(_0x4307d1,_0x4302f4,_0x43339e,_0x330b58){this[_0x826c('0x5')]=uuid['v4']();this[_0x826c('0x6')]=_0x4307d1;this['agent']=_0x4302f4;this[_0x826c('0x7')]=_0x43339e;this[_0x826c('0x4')]=_0x330b58;this[_0x826c('0x6')][_0x826c('0x8')](this[_0x826c('0x9')][_0x826c('0xa')](this),this[_0x826c('0xb')][_0x826c('0xa')](this));this[_0x826c('0x6')]['on'](_0x826c('0xc'),this[_0x826c('0xb')][_0x826c('0xa')](this));this[_0x826c('0x6')]['on'](_0x826c('0xd'),this[_0x826c('0xe')][_0x826c('0xa')](this));};Agent[_0x826c('0xf')]['push']=function(){this['squeue'][_0x826c('0x8')](this[_0x826c('0x9')][_0x826c('0xa')](this),this[_0x826c('0xb')][_0x826c('0xa')](this));};Agent[_0x826c('0xf')]['handleDrained']=function(){this[_0x826c('0xb')](!![]);};Agent['prototype']['handleRun']=function(_0xfdea25){logger['info'](_0x826c('0x10'),this[_0x826c('0x6')]['id'],this[_0x826c('0x11')]['id']);if(_[_0x826c('0x12')](this[_0x826c('0x7')][_0x826c('0x13')][this[_0x826c('0x11')]['id']])){logger['info'](_0x826c('0x14'),this[_0x826c('0x6')]['id'],this[_0x826c('0x11')]['id']);setTimeout(this[_0x826c('0x8')][_0x826c('0xa')](this),0x3e8);}else{if(this[_0x826c('0x4')]['forcedOwnership']||util['isAgentAvailable'](this[_0x826c('0x6')]['id'],this[_0x826c('0x7')][_0x826c('0x13')][this[_0x826c('0x11')]['id']],this['squeue']['channel'],![])){this['realtime'][_0x826c('0x13')][this['agent']['id']][_0x826c('0x15')]=!![];this[_0x826c('0x7')][_0x826c('0x13')][this[_0x826c('0x11')]['id']][_0x826c('0x16')]=undefined;util[_0x826c('0x17')](this[_0x826c('0x5')],this['squeue']['id'],this[_0x826c('0x7')][_0x826c('0x13')][this['agent']['id']],null,this[_0x826c('0x4')]);util['writeLog'](this[_0x826c('0x6')]['id'],this[_0x826c('0x7')][_0x826c('0x13')][this[_0x826c('0x11')]['id']],_0x826c('0x18')+(this['routing'][_0x826c('0x19')]?_0x826c('0x1a'):''));}else{logger[_0x826c('0x1b')]('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this['squeue']['id'],this['agent']['id']);setTimeout(this[_0x826c('0x8')][_0x826c('0xa')](this),0x3e8);}}};Agent[_0x826c('0xf')][_0x826c('0xb')]=function(_0x53ba15){if(_['isNil'](this[_0x826c('0x7')][_0x826c('0x13')][this[_0x826c('0x11')]['id']])){return logger['info'](_0x826c('0x14'),this[_0x826c('0x6')]['id'],this['agent']['id']);}else{logger[_0x826c('0x1b')](_0x826c('0x1c'),this['squeue']['id'],this[_0x826c('0x11')]['id']);util[_0x826c('0x1d')](this[_0x826c('0x5')],this['squeue']['id'],this['realtime'][_0x826c('0x13')][this[_0x826c('0x11')]['id']],null,this[_0x826c('0x4')]);this['realtime'][_0x826c('0x13')][this[_0x826c('0x11')]['id']]['busy']=![];this[_0x826c('0x7')][_0x826c('0x13')][this[_0x826c('0x11')]['id']][_0x826c('0x16')]=undefined;util['writeLog'](this[_0x826c('0x6')]['id'],this[_0x826c('0x7')][_0x826c('0x13')][this['agent']['id']],_0x53ba15?_0x826c('0x1e'):_0x826c('0x1f'));}if(!_0x53ba15){setTimeout(this[_0x826c('0x8')][_0x826c('0xa')](this),0x3e8);}};function agent(_0x13db9b,_0x3c4d27,_0x4b1611,_0x37037d){return new Agent(_0x13db9b,_0x3c4d27,_0x4b1611,_0x37037d);}module[_0x826c('0x20')]=agent;