server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xf651=['routing','isAgentAvailable','channel','busy','busyQueue','writeLog','RINGING','forcedOwnership',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','isNil','TIMEOUT','exports','./util','squeue','agent','realtime','bind','handleTimeout','drained','handleDrained','prototype','push','handleRun','info','[%s][AGENT]\x20try\x20with\x20%s','agents'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0xf651,0x1f3));var _0x1f65=function(_0xa8883,_0x1f107f){_0xa8883=_0xa8883-0x0;var _0x479426=_0xf651[_0xa8883];return _0x479426;};'use strict';var _=require('lodash');var uuid=require('uuid');var util=require(_0x1f65('0x0'));var logger=require('../../../../../config/logger')('routing');var Agent=function(_0xa3638c,_0x48e589,_0x42fbac,_0xa63702){this['notificationId']=uuid['v4']();this[_0x1f65('0x1')]=_0xa3638c;this[_0x1f65('0x2')]=_0x48e589;this[_0x1f65('0x3')]=_0x42fbac;this['routing']=_0xa63702;this[_0x1f65('0x1')]['push'](this['handleRun'][_0x1f65('0x4')](this),this[_0x1f65('0x5')][_0x1f65('0x4')](this));this[_0x1f65('0x1')]['on']('timeout',this[_0x1f65('0x5')][_0x1f65('0x4')](this));this[_0x1f65('0x1')]['on'](_0x1f65('0x6'),this[_0x1f65('0x7')][_0x1f65('0x4')](this));};Agent[_0x1f65('0x8')][_0x1f65('0x9')]=function(){this[_0x1f65('0x1')][_0x1f65('0x9')](this[_0x1f65('0xa')]['bind'](this),this['handleTimeout'][_0x1f65('0x4')](this));};Agent[_0x1f65('0x8')]['handleDrained']=function(){this[_0x1f65('0x5')](!![]);};Agent[_0x1f65('0x8')][_0x1f65('0xa')]=function(_0x3bef09){logger[_0x1f65('0xb')](_0x1f65('0xc'),this['squeue']['id'],this[_0x1f65('0x2')]['id']);if(_['isNil'](this[_0x1f65('0x3')][_0x1f65('0xd')][this[_0x1f65('0x2')]['id']])){logger[_0x1f65('0xb')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x1f65('0x1')]['id'],this[_0x1f65('0x2')]['id']);setTimeout(this[_0x1f65('0x9')][_0x1f65('0x4')](this),0x3e8);}else{if(this[_0x1f65('0xe')]['forcedOwnership']||util[_0x1f65('0xf')](this['squeue']['id'],this[_0x1f65('0x3')][_0x1f65('0xd')][this[_0x1f65('0x2')]['id']],this[_0x1f65('0x1')][_0x1f65('0x10')],![])){this[_0x1f65('0x3')][_0x1f65('0xd')][this[_0x1f65('0x2')]['id']][_0x1f65('0x11')]=!![];this[_0x1f65('0x3')][_0x1f65('0xd')][this['agent']['id']][_0x1f65('0x12')]=undefined;util['showNotification'](this['notificationId'],this[_0x1f65('0x1')]['id'],this[_0x1f65('0x3')][_0x1f65('0xd')][this[_0x1f65('0x2')]['id']],null,this['routing']);util[_0x1f65('0x13')](this[_0x1f65('0x1')]['id'],this['realtime'][_0x1f65('0xd')][this[_0x1f65('0x2')]['id']],_0x1f65('0x14')+(this[_0x1f65('0xe')][_0x1f65('0x15')]?_0x1f65('0x16'):''));}else{logger['info'](_0x1f65('0x17'),this[_0x1f65('0x1')]['id'],this[_0x1f65('0x2')]['id']);setTimeout(this['push'][_0x1f65('0x4')](this),0x3e8);}}};Agent[_0x1f65('0x8')][_0x1f65('0x5')]=function(_0x52a570){if(_[_0x1f65('0x18')](this[_0x1f65('0x3')]['agents'][this['agent']['id']])){return logger['info']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this['squeue']['id'],this[_0x1f65('0x2')]['id']);}else{logger[_0x1f65('0xb')]('[%s][AGENT]\x20timeout\x20with\x20%s',this[_0x1f65('0x1')]['id'],this['agent']['id']);util['hideNotification'](this['notificationId'],this[_0x1f65('0x1')]['id'],this[_0x1f65('0x3')][_0x1f65('0xd')][this['agent']['id']],null,this[_0x1f65('0xe')]);this[_0x1f65('0x3')][_0x1f65('0xd')][this[_0x1f65('0x2')]['id']][_0x1f65('0x11')]=![];this[_0x1f65('0x3')][_0x1f65('0xd')][this['agent']['id']][_0x1f65('0x12')]=undefined;util[_0x1f65('0x13')](this[_0x1f65('0x1')]['id'],this['realtime'][_0x1f65('0xd')][this[_0x1f65('0x2')]['id']],_0x52a570?'STOP':_0x1f65('0x19'));}if(!_0x52a570){setTimeout(this[_0x1f65('0x9')][_0x1f65('0x4')](this),0x3e8);}};function agent(_0x491bb6,_0x42884d,_0x24f822,_0x27dab0){return new Agent(_0x491bb6,_0x42884d,_0x24f822,_0x27dab0);}module[_0x1f65('0x1a')]=agent;