server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xa638=['writeLog','RINGING','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','busyQueue','TIMEOUT','uuid','./util','../../../../../config/logger','notificationId','squeue','agent','realtime','routing','push','handleRun','bind','handleTimeout','timeout','drained','handleDrained','prototype','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','info','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','busy','showNotification'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0xa638,0x1b7));var _0x8a63=function(_0x2d2c16,_0x4e88b6){_0x2d2c16=_0x2d2c16-0x0;var _0x53f2fb=_0xa638[_0x2d2c16];return _0x53f2fb;};'use strict';var _=require('lodash');var uuid=require(_0x8a63('0x0'));var util=require(_0x8a63('0x1'));var logger=require(_0x8a63('0x2'))('routing');var Agent=function(_0x1551b3,_0xb3b13c,_0x45fc92,_0x1383d){this[_0x8a63('0x3')]=uuid['v4']();this[_0x8a63('0x4')]=_0x1551b3;this[_0x8a63('0x5')]=_0xb3b13c;this[_0x8a63('0x6')]=_0x45fc92;this[_0x8a63('0x7')]=_0x1383d;this[_0x8a63('0x4')][_0x8a63('0x8')](this[_0x8a63('0x9')][_0x8a63('0xa')](this),this[_0x8a63('0xb')][_0x8a63('0xa')](this));this[_0x8a63('0x4')]['on'](_0x8a63('0xc'),this['handleTimeout'][_0x8a63('0xa')](this));this[_0x8a63('0x4')]['on'](_0x8a63('0xd'),this[_0x8a63('0xe')]['bind'](this));};Agent[_0x8a63('0xf')][_0x8a63('0x8')]=function(){this[_0x8a63('0x4')]['push'](this['handleRun'][_0x8a63('0xa')](this),this[_0x8a63('0xb')][_0x8a63('0xa')](this));};Agent[_0x8a63('0xf')][_0x8a63('0xe')]=function(){this['handleTimeout'](!![]);};Agent['prototype'][_0x8a63('0x9')]=function(_0x5a8411){logger['info'](_0x8a63('0x10'),this['squeue']['id'],this[_0x8a63('0x5')]['id']);if(_[_0x8a63('0x11')](this['realtime'][_0x8a63('0x12')][this[_0x8a63('0x5')]['id']])){logger[_0x8a63('0x13')](_0x8a63('0x14'),this[_0x8a63('0x4')]['id'],this[_0x8a63('0x5')]['id']);setTimeout(this[_0x8a63('0x8')][_0x8a63('0xa')](this),0x3e8);}else{if(this[_0x8a63('0x7')][_0x8a63('0x15')]||util[_0x8a63('0x16')](this[_0x8a63('0x4')]['id'],this['realtime'][_0x8a63('0x12')][this['agent']['id']],this[_0x8a63('0x4')][_0x8a63('0x17')],![])){this[_0x8a63('0x6')][_0x8a63('0x12')][this[_0x8a63('0x5')]['id']][_0x8a63('0x18')]=!![];this[_0x8a63('0x6')]['agents'][this[_0x8a63('0x5')]['id']]['busyQueue']=undefined;util[_0x8a63('0x19')](this[_0x8a63('0x3')],this[_0x8a63('0x4')]['id'],this[_0x8a63('0x6')][_0x8a63('0x12')][this[_0x8a63('0x5')]['id']],null,this['routing']);util[_0x8a63('0x1a')](this[_0x8a63('0x4')]['id'],this[_0x8a63('0x6')][_0x8a63('0x12')][this['agent']['id']],_0x8a63('0x1b')+(this['routing']['forcedOwnership']?':FORCED':''));}else{logger[_0x8a63('0x13')](_0x8a63('0x1c'),this['squeue']['id'],this[_0x8a63('0x5')]['id']);setTimeout(this[_0x8a63('0x8')][_0x8a63('0xa')](this),0x3e8);}}};Agent[_0x8a63('0xf')]['handleTimeout']=function(_0x584238){if(_[_0x8a63('0x11')](this[_0x8a63('0x6')][_0x8a63('0x12')][this['agent']['id']])){return logger[_0x8a63('0x13')](_0x8a63('0x14'),this['squeue']['id'],this[_0x8a63('0x5')]['id']);}else{logger[_0x8a63('0x13')]('[%s][AGENT]\x20timeout\x20with\x20%s',this[_0x8a63('0x4')]['id'],this[_0x8a63('0x5')]['id']);util['hideNotification'](this[_0x8a63('0x3')],this[_0x8a63('0x4')]['id'],this['realtime']['agents'][this[_0x8a63('0x5')]['id']],null,this[_0x8a63('0x7')]);this[_0x8a63('0x6')][_0x8a63('0x12')][this[_0x8a63('0x5')]['id']]['busy']=![];this['realtime']['agents'][this[_0x8a63('0x5')]['id']][_0x8a63('0x1d')]=undefined;util[_0x8a63('0x1a')](this['squeue']['id'],this[_0x8a63('0x6')][_0x8a63('0x12')][this['agent']['id']],_0x584238?'STOP':_0x8a63('0x1e'));}if(!_0x584238){setTimeout(this['push']['bind'](this),0x3e8);}};function agent(_0x497b02,_0x5adfe3,_0x4f9b4d,_0x274481){return new Agent(_0x497b02,_0x5adfe3,_0x4f9b4d,_0x274481);}module['exports']=agent;