server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
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  18 var _0xb217=['timeout','drained','handleDrained','prototype','info','[%s][AGENT]\x20try\x20with\x20%s','agent','isNil','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','agents','channel','busy','busyQueue','showNotification','notificationId','writeLog','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','hideNotification','STOP','TIMEOUT','exports','uuid','./util','../../../../../config/logger','routing','realtime','squeue','push','handleRun','bind','handleTimeout'];(function(_0x33b697,_0x305147){var _0x3ef48d=function(_0x4b61b3){while(--_0x4b61b3){_0x33b697['push'](_0x33b697['shift']());}};_0x3ef48d(++_0x305147);}(_0xb217,0x106));var _0x7b21=function(_0x5e2483,_0x2951f3){_0x5e2483=_0x5e2483-0x0;var _0x2ebece=_0xb217[_0x5e2483];return _0x2ebece;};'use strict';var _=require('lodash');var uuid=require(_0x7b21('0x0'));var util=require(_0x7b21('0x1'));var logger=require(_0x7b21('0x2'))(_0x7b21('0x3'));var Agent=function(_0x526d75,_0x4207c3,_0x34898b,_0x3921f4){this['notificationId']=uuid['v4']();this['squeue']=_0x526d75;this['agent']=_0x4207c3;this[_0x7b21('0x4')]=_0x34898b;this[_0x7b21('0x3')]=_0x3921f4;this[_0x7b21('0x5')][_0x7b21('0x6')](this[_0x7b21('0x7')][_0x7b21('0x8')](this),this[_0x7b21('0x9')]['bind'](this));this[_0x7b21('0x5')]['on'](_0x7b21('0xa'),this[_0x7b21('0x9')][_0x7b21('0x8')](this));this[_0x7b21('0x5')]['on'](_0x7b21('0xb'),this[_0x7b21('0xc')]['bind'](this));};Agent[_0x7b21('0xd')][_0x7b21('0x6')]=function(){this['squeue'][_0x7b21('0x6')](this[_0x7b21('0x7')]['bind'](this),this[_0x7b21('0x9')][_0x7b21('0x8')](this));};Agent[_0x7b21('0xd')]['handleDrained']=function(){this[_0x7b21('0x9')](!![]);};Agent[_0x7b21('0xd')][_0x7b21('0x7')]=function(_0x3e96cd){logger[_0x7b21('0xe')](_0x7b21('0xf'),this[_0x7b21('0x5')]['id'],this[_0x7b21('0x10')]['id']);if(_[_0x7b21('0x11')](this[_0x7b21('0x4')]['agents'][this[_0x7b21('0x10')]['id']])){logger[_0x7b21('0xe')](_0x7b21('0x12'),this[_0x7b21('0x5')]['id'],this[_0x7b21('0x10')]['id']);setTimeout(this[_0x7b21('0x6')]['bind'](this),0x3e8);}else{if(this[_0x7b21('0x3')][_0x7b21('0x13')]||util['isAgentAvailable'](this[_0x7b21('0x5')]['id'],this[_0x7b21('0x4')][_0x7b21('0x14')][this[_0x7b21('0x10')]['id']],this[_0x7b21('0x5')][_0x7b21('0x15')],![])){this[_0x7b21('0x4')]['agents'][this[_0x7b21('0x10')]['id']][_0x7b21('0x16')]=!![];this[_0x7b21('0x4')][_0x7b21('0x14')][this['agent']['id']][_0x7b21('0x17')]=undefined;util[_0x7b21('0x18')](this[_0x7b21('0x19')],this['squeue']['id'],this[_0x7b21('0x4')]['agents'][this[_0x7b21('0x10')]['id']],null,this[_0x7b21('0x3')]);util[_0x7b21('0x1a')](this[_0x7b21('0x5')]['id'],this['realtime'][_0x7b21('0x14')][this['agent']['id']],_0x7b21('0x1b')+(this[_0x7b21('0x3')][_0x7b21('0x13')]?_0x7b21('0x1c'):''));}else{logger['info'](_0x7b21('0x1d'),this[_0x7b21('0x5')]['id'],this['agent']['id']);setTimeout(this[_0x7b21('0x6')][_0x7b21('0x8')](this),0x3e8);}}};Agent[_0x7b21('0xd')][_0x7b21('0x9')]=function(_0x1ddd73){if(_['isNil'](this[_0x7b21('0x4')]['agents'][this['agent']['id']])){return logger[_0x7b21('0xe')](_0x7b21('0x12'),this[_0x7b21('0x5')]['id'],this[_0x7b21('0x10')]['id']);}else{logger['info']('[%s][AGENT]\x20timeout\x20with\x20%s',this['squeue']['id'],this[_0x7b21('0x10')]['id']);util[_0x7b21('0x1e')](this[_0x7b21('0x19')],this['squeue']['id'],this[_0x7b21('0x4')][_0x7b21('0x14')][this[_0x7b21('0x10')]['id']],null,this[_0x7b21('0x3')]);this[_0x7b21('0x4')]['agents'][this[_0x7b21('0x10')]['id']][_0x7b21('0x16')]=![];this[_0x7b21('0x4')]['agents'][this['agent']['id']][_0x7b21('0x17')]=undefined;util[_0x7b21('0x1a')](this['squeue']['id'],this[_0x7b21('0x4')][_0x7b21('0x14')][this[_0x7b21('0x10')]['id']],_0x1ddd73?_0x7b21('0x1f'):_0x7b21('0x20'));}if(!_0x1ddd73){setTimeout(this[_0x7b21('0x6')][_0x7b21('0x8')](this),0x3e8);}};function agent(_0x37b252,_0x383f35,_0x5c5d4a,_0x287290){return new Agent(_0x37b252,_0x383f35,_0x5c5d4a,_0x287290);}module[_0x7b21('0x21')]=agent;