14cc290337e92842934df9e7a5bd474a0a8497e9
[motion2.git] / server / services / routing / server / applications / strategy / agent.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xa15b=['busy','showNotification','writeLog','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','hideNotification','busyQueue','TIMEOUT','exports','lodash','uuid','./util','../../../../../config/logger','routing','notificationId','squeue','agent','realtime','push','handleTimeout','bind','timeout','handleDrained','prototype','handleRun','info','[%s][AGENT]\x20try\x20with\x20%s','isNil','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','agents'];(function(_0x209ba4,_0x11aee){var _0x336e86=function(_0x46b455){while(--_0x46b455){_0x209ba4['push'](_0x209ba4['shift']());}};_0x336e86(++_0x11aee);}(_0xa15b,0x1e6));var _0xba15=function(_0x26a3ec,_0x5d6e0b){_0x26a3ec=_0x26a3ec-0x0;var _0x564856=_0xa15b[_0x26a3ec];return _0x564856;};'use strict';var _=require(_0xba15('0x0'));var uuid=require(_0xba15('0x1'));var util=require(_0xba15('0x2'));var logger=require(_0xba15('0x3'))(_0xba15('0x4'));var Agent=function(_0x58fab9,_0x4adbb1,_0x2dd8e1,_0x34228d){this[_0xba15('0x5')]=uuid['v4']();this[_0xba15('0x6')]=_0x58fab9;this[_0xba15('0x7')]=_0x4adbb1;this[_0xba15('0x8')]=_0x2dd8e1;this[_0xba15('0x4')]=_0x34228d;this[_0xba15('0x6')][_0xba15('0x9')](this['handleRun']['bind'](this),this[_0xba15('0xa')][_0xba15('0xb')](this));this[_0xba15('0x6')]['on'](_0xba15('0xc'),this[_0xba15('0xa')]['bind'](this));this['squeue']['on']('drained',this[_0xba15('0xd')][_0xba15('0xb')](this));};Agent[_0xba15('0xe')]['push']=function(){this[_0xba15('0x6')][_0xba15('0x9')](this[_0xba15('0xf')][_0xba15('0xb')](this),this[_0xba15('0xa')]['bind'](this));};Agent['prototype'][_0xba15('0xd')]=function(){this['handleTimeout'](!![]);};Agent[_0xba15('0xe')][_0xba15('0xf')]=function(_0x4f5f61){logger[_0xba15('0x10')](_0xba15('0x11'),this[_0xba15('0x6')]['id'],this[_0xba15('0x7')]['id']);if(_[_0xba15('0x12')](this['realtime']['agents'][this[_0xba15('0x7')]['id']])){logger[_0xba15('0x10')](_0xba15('0x13'),this[_0xba15('0x6')]['id'],this[_0xba15('0x7')]['id']);setTimeout(this[_0xba15('0x9')][_0xba15('0xb')](this),0x3e8);}else{if(this[_0xba15('0x4')][_0xba15('0x14')]||util[_0xba15('0x15')](this[_0xba15('0x6')]['id'],this[_0xba15('0x8')]['agents'][this['agent']['id']],this[_0xba15('0x6')][_0xba15('0x16')],![])){this[_0xba15('0x8')][_0xba15('0x17')][this[_0xba15('0x7')]['id']][_0xba15('0x18')]=!![];this[_0xba15('0x8')][_0xba15('0x17')][this[_0xba15('0x7')]['id']]['busyQueue']=undefined;util[_0xba15('0x19')](this[_0xba15('0x5')],this['squeue']['id'],this[_0xba15('0x8')][_0xba15('0x17')][this[_0xba15('0x7')]['id']],null,this['routing']);util[_0xba15('0x1a')](this[_0xba15('0x6')]['id'],this[_0xba15('0x8')][_0xba15('0x17')][this[_0xba15('0x7')]['id']],_0xba15('0x1b')+(this['routing'][_0xba15('0x14')]?_0xba15('0x1c'):''));}else{logger[_0xba15('0x10')](_0xba15('0x1d'),this['squeue']['id'],this['agent']['id']);setTimeout(this[_0xba15('0x9')]['bind'](this),0x3e8);}}};Agent[_0xba15('0xe')][_0xba15('0xa')]=function(_0x280757){if(_[_0xba15('0x12')](this[_0xba15('0x8')][_0xba15('0x17')][this[_0xba15('0x7')]['id']])){return logger['info'](_0xba15('0x13'),this['squeue']['id'],this['agent']['id']);}else{logger[_0xba15('0x10')]('[%s][AGENT]\x20timeout\x20with\x20%s',this['squeue']['id'],this[_0xba15('0x7')]['id']);util[_0xba15('0x1e')](this[_0xba15('0x5')],this[_0xba15('0x6')]['id'],this['realtime']['agents'][this['agent']['id']],null,this[_0xba15('0x4')]);this[_0xba15('0x8')][_0xba15('0x17')][this['agent']['id']][_0xba15('0x18')]=![];this['realtime']['agents'][this[_0xba15('0x7')]['id']][_0xba15('0x1f')]=undefined;util['writeLog'](this[_0xba15('0x6')]['id'],this[_0xba15('0x8')][_0xba15('0x17')][this['agent']['id']],_0x280757?'STOP':_0xba15('0x20'));}if(!_0x280757){setTimeout(this['push'][_0xba15('0xb')](this),0x3e8);}};function agent(_0x5a13c2,_0x498824,_0x367329,_0x5b2208){return new Agent(_0x5a13c2,_0x498824,_0x367329,_0x5b2208);}module[_0xba15('0x21')]=agent;