server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0xa7be=['showNotification','writeLog','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','exports','lodash','./util','../../../../../config/logger','routing','notificationId','realtime','squeue','bind','handleTimeout','timeout','drained','handleDrained','prototype','push','handleRun','info','[%s][AGENT]\x20try\x20with\x20%s','agent','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','busy','busyQueue'];(function(_0x1369be,_0x5f3027){var _0x23355d=function(_0x3ffec1){while(--_0x3ffec1){_0x1369be['push'](_0x1369be['shift']());}};_0x23355d(++_0x5f3027);}(_0xa7be,0x131));var _0xea7b=function(_0x2f42df,_0x324a4f){_0x2f42df=_0x2f42df-0x0;var _0x14a778=_0xa7be[_0x2f42df];return _0x14a778;};'use strict';var _=require(_0xea7b('0x0'));var uuid=require('uuid');var util=require(_0xea7b('0x1'));var logger=require(_0xea7b('0x2'))(_0xea7b('0x3'));var Agent=function(_0xeca9de,_0x22ccb1,_0x15b961,_0x11b5c8){this[_0xea7b('0x4')]=uuid['v4']();this['squeue']=_0xeca9de;this['agent']=_0x22ccb1;this[_0xea7b('0x5')]=_0x15b961;this['routing']=_0x11b5c8;this[_0xea7b('0x6')]['push'](this['handleRun'][_0xea7b('0x7')](this),this[_0xea7b('0x8')][_0xea7b('0x7')](this));this[_0xea7b('0x6')]['on'](_0xea7b('0x9'),this[_0xea7b('0x8')][_0xea7b('0x7')](this));this['squeue']['on'](_0xea7b('0xa'),this[_0xea7b('0xb')]['bind'](this));};Agent[_0xea7b('0xc')][_0xea7b('0xd')]=function(){this['squeue']['push'](this[_0xea7b('0xe')][_0xea7b('0x7')](this),this[_0xea7b('0x8')][_0xea7b('0x7')](this));};Agent[_0xea7b('0xc')]['handleDrained']=function(){this['handleTimeout'](!![]);};Agent[_0xea7b('0xc')]['handleRun']=function(_0x1d964a){logger[_0xea7b('0xf')](_0xea7b('0x10'),this[_0xea7b('0x6')]['id'],this[_0xea7b('0x11')]['id']);if(_[_0xea7b('0x12')](this['realtime'][_0xea7b('0x13')][this['agent']['id']])){logger[_0xea7b('0xf')](_0xea7b('0x14'),this[_0xea7b('0x6')]['id'],this[_0xea7b('0x11')]['id']);setTimeout(this[_0xea7b('0xd')][_0xea7b('0x7')](this),0x3e8);}else{if(this[_0xea7b('0x3')][_0xea7b('0x15')]||util[_0xea7b('0x16')](this[_0xea7b('0x6')]['id'],this[_0xea7b('0x5')]['agents'][this[_0xea7b('0x11')]['id']],this[_0xea7b('0x6')]['channel'],![])){this[_0xea7b('0x5')]['agents'][this['agent']['id']][_0xea7b('0x17')]=!![];this[_0xea7b('0x5')][_0xea7b('0x13')][this['agent']['id']][_0xea7b('0x18')]=undefined;util[_0xea7b('0x19')](this['notificationId'],this[_0xea7b('0x6')]['id'],this[_0xea7b('0x5')][_0xea7b('0x13')][this[_0xea7b('0x11')]['id']],null,this[_0xea7b('0x3')]);util[_0xea7b('0x1a')](this[_0xea7b('0x6')]['id'],this[_0xea7b('0x5')][_0xea7b('0x13')][this[_0xea7b('0x11')]['id']],_0xea7b('0x1b')+(this['routing']['forcedOwnership']?_0xea7b('0x1c'):''));}else{logger[_0xea7b('0xf')](_0xea7b('0x1d'),this[_0xea7b('0x6')]['id'],this[_0xea7b('0x11')]['id']);setTimeout(this[_0xea7b('0xd')][_0xea7b('0x7')](this),0x3e8);}}};Agent[_0xea7b('0xc')][_0xea7b('0x8')]=function(_0x4896ae){if(_[_0xea7b('0x12')](this['realtime']['agents'][this[_0xea7b('0x11')]['id']])){return logger[_0xea7b('0xf')](_0xea7b('0x14'),this[_0xea7b('0x6')]['id'],this['agent']['id']);}else{logger[_0xea7b('0xf')](_0xea7b('0x1e'),this[_0xea7b('0x6')]['id'],this[_0xea7b('0x11')]['id']);util[_0xea7b('0x1f')](this['notificationId'],this[_0xea7b('0x6')]['id'],this['realtime']['agents'][this[_0xea7b('0x11')]['id']],null,this[_0xea7b('0x3')]);this[_0xea7b('0x5')][_0xea7b('0x13')][this[_0xea7b('0x11')]['id']][_0xea7b('0x17')]=![];this[_0xea7b('0x5')][_0xea7b('0x13')][this[_0xea7b('0x11')]['id']][_0xea7b('0x18')]=undefined;util[_0xea7b('0x1a')](this[_0xea7b('0x6')]['id'],this[_0xea7b('0x5')][_0xea7b('0x13')][this[_0xea7b('0x11')]['id']],_0x4896ae?'STOP':'TIMEOUT');}if(!_0x4896ae){setTimeout(this['push'][_0xea7b('0x7')](this),0x3e8);}};function agent(_0x57c822,_0x3136d0,_0x20a32c,_0x713461){return new Agent(_0x57c822,_0x3136d0,_0x20a32c,_0x713461);}module[_0xea7b('0x20')]=agent;