server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
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  18 var _0xc20c=[':FORCED','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','busyQueue','STOP','TIMEOUT','lodash','uuid','./util','../../../../../config/logger','routing','notificationId','squeue','agent','realtime','push','handleRun','bind','handleTimeout','timeout','drained','handleDrained','prototype','info','isNil','agents','busy','showNotification','writeLog','RINGING'];(function(_0x530651,_0x519c35){var _0x586d57=function(_0x412df0){while(--_0x412df0){_0x530651['push'](_0x530651['shift']());}};_0x586d57(++_0x519c35);}(_0xc20c,0x83));var _0xcc20=function(_0x21a9d9,_0x4d5ac8){_0x21a9d9=_0x21a9d9-0x0;var _0x46adce=_0xc20c[_0x21a9d9];return _0x46adce;};'use strict';var _=require(_0xcc20('0x0'));var uuid=require(_0xcc20('0x1'));var util=require(_0xcc20('0x2'));var logger=require(_0xcc20('0x3'))(_0xcc20('0x4'));var Agent=function(_0x49ff6d,_0x5f063b,_0x1be61e,_0x5b9f3d){this[_0xcc20('0x5')]=uuid['v4']();this[_0xcc20('0x6')]=_0x49ff6d;this[_0xcc20('0x7')]=_0x5f063b;this[_0xcc20('0x8')]=_0x1be61e;this[_0xcc20('0x4')]=_0x5b9f3d;this['squeue'][_0xcc20('0x9')](this[_0xcc20('0xa')][_0xcc20('0xb')](this),this[_0xcc20('0xc')][_0xcc20('0xb')](this));this[_0xcc20('0x6')]['on'](_0xcc20('0xd'),this[_0xcc20('0xc')]['bind'](this));this[_0xcc20('0x6')]['on'](_0xcc20('0xe'),this[_0xcc20('0xf')]['bind'](this));};Agent[_0xcc20('0x10')][_0xcc20('0x9')]=function(){this[_0xcc20('0x6')][_0xcc20('0x9')](this[_0xcc20('0xa')][_0xcc20('0xb')](this),this[_0xcc20('0xc')][_0xcc20('0xb')](this));};Agent[_0xcc20('0x10')]['handleDrained']=function(){this[_0xcc20('0xc')](!![]);};Agent[_0xcc20('0x10')][_0xcc20('0xa')]=function(_0xcaab87){logger[_0xcc20('0x11')]('[%s][AGENT]\x20try\x20with\x20%s',this['squeue']['id'],this[_0xcc20('0x7')]['id']);if(_[_0xcc20('0x12')](this[_0xcc20('0x8')][_0xcc20('0x13')][this[_0xcc20('0x7')]['id']])){logger['info']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this['squeue']['id'],this['agent']['id']);setTimeout(this[_0xcc20('0x9')][_0xcc20('0xb')](this),0x3e8);}else{if(this['routing']['forcedOwnership']||util['isAgentAvailable'](this[_0xcc20('0x6')]['id'],this['realtime'][_0xcc20('0x13')][this[_0xcc20('0x7')]['id']],this['squeue']['channel'],![])){this[_0xcc20('0x8')][_0xcc20('0x13')][this[_0xcc20('0x7')]['id']][_0xcc20('0x14')]=!![];this['realtime']['agents'][this['agent']['id']]['busyQueue']=undefined;util[_0xcc20('0x15')](this[_0xcc20('0x5')],this[_0xcc20('0x6')]['id'],this[_0xcc20('0x8')][_0xcc20('0x13')][this[_0xcc20('0x7')]['id']],null,this[_0xcc20('0x4')]);util[_0xcc20('0x16')](this[_0xcc20('0x6')]['id'],this[_0xcc20('0x8')][_0xcc20('0x13')][this['agent']['id']],_0xcc20('0x17')+(this['routing']['forcedOwnership']?_0xcc20('0x18'):''));}else{logger[_0xcc20('0x11')]('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this['squeue']['id'],this[_0xcc20('0x7')]['id']);setTimeout(this[_0xcc20('0x9')][_0xcc20('0xb')](this),0x3e8);}}};Agent['prototype'][_0xcc20('0xc')]=function(_0x4f8c7d){if(_[_0xcc20('0x12')](this[_0xcc20('0x8')][_0xcc20('0x13')][this[_0xcc20('0x7')]['id']])){return logger['info'](_0xcc20('0x19'),this[_0xcc20('0x6')]['id'],this[_0xcc20('0x7')]['id']);}else{logger['info'](_0xcc20('0x1a'),this[_0xcc20('0x6')]['id'],this[_0xcc20('0x7')]['id']);util[_0xcc20('0x1b')](this[_0xcc20('0x5')],this['squeue']['id'],this[_0xcc20('0x8')]['agents'][this[_0xcc20('0x7')]['id']],null,this[_0xcc20('0x4')]);this['realtime'][_0xcc20('0x13')][this['agent']['id']]['busy']=![];this[_0xcc20('0x8')]['agents'][this[_0xcc20('0x7')]['id']][_0xcc20('0x1c')]=undefined;util[_0xcc20('0x16')](this[_0xcc20('0x6')]['id'],this[_0xcc20('0x8')]['agents'][this[_0xcc20('0x7')]['id']],_0x4f8c7d?_0xcc20('0x1d'):_0xcc20('0x1e'));}if(!_0x4f8c7d){setTimeout(this[_0xcc20('0x9')][_0xcc20('0xb')](this),0x3e8);}};function agent(_0x54a4f5,_0x3244df,_0x1b99bc,_0x3ff680){return new Agent(_0x54a4f5,_0x3244df,_0x1b99bc,_0x3ff680);}module['exports']=agent;