29bf9962f95f6b9f0de5ca2bb08376bffe861167
[motion2.git] / server / services / routing / server / applications / strategy / agent.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xaba6=['STOP','exports','lodash','uuid','notificationId','squeue','handleRun','bind','handleTimeout','drained','handleDrained','prototype','push','[%s][AGENT]\x20try\x20with\x20%s','agent','realtime','agents','debug','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','routing','forcedOwnership','channel','busy','busyQueue','saveWaitingNotification','showNotification','writeLog','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','isNil','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','removeWaitingNotification'];(function(_0x321bb2,_0x202794){var _0x9c12ed=function(_0x263dd3){while(--_0x263dd3){_0x321bb2['push'](_0x321bb2['shift']());}};_0x9c12ed(++_0x202794);}(_0xaba6,0xe2));var _0x6aba=function(_0x403fc7,_0x32931a){_0x403fc7=_0x403fc7-0x0;var _0x5d0827=_0xaba6[_0x403fc7];return _0x5d0827;};'use strict';var _=require(_0x6aba('0x0'));var uuid=require(_0x6aba('0x1'));var util=require('./util');var logger=require('../../../../../config/logger')('routing');var Agent=function(_0x596c18,_0x42fd1f,_0x5e8543,_0x58d8a8){this[_0x6aba('0x2')]=uuid['v4']();this[_0x6aba('0x3')]=_0x596c18;this['agent']=_0x42fd1f;this['realtime']=_0x5e8543;this['routing']=_0x58d8a8;this[_0x6aba('0x3')]['push'](this[_0x6aba('0x4')][_0x6aba('0x5')](this),this['handleTimeout'][_0x6aba('0x5')](this));this[_0x6aba('0x3')]['on']('timeout',this[_0x6aba('0x6')][_0x6aba('0x5')](this));this[_0x6aba('0x3')]['on'](_0x6aba('0x7'),this[_0x6aba('0x8')][_0x6aba('0x5')](this));};Agent[_0x6aba('0x9')]['push']=function(){this[_0x6aba('0x3')][_0x6aba('0xa')](this[_0x6aba('0x4')][_0x6aba('0x5')](this),this['handleTimeout'][_0x6aba('0x5')](this));};Agent[_0x6aba('0x9')]['handleDrained']=function(){this[_0x6aba('0x6')](!![]);};Agent[_0x6aba('0x9')][_0x6aba('0x4')]=function(){logger['debug'](_0x6aba('0xb'),this[_0x6aba('0x3')]['id'],this[_0x6aba('0xc')]['id']);if(_['isNil'](this[_0x6aba('0xd')][_0x6aba('0xe')][this[_0x6aba('0xc')]['id']])){logger[_0x6aba('0xf')](_0x6aba('0x10'),this[_0x6aba('0x3')]['id'],this[_0x6aba('0xc')]['id']);setTimeout(this['push'][_0x6aba('0x5')](this),0x3e8);}else{if(this[_0x6aba('0x11')][_0x6aba('0x12')]||util['isAgentAvailable'](this[_0x6aba('0x3')]['id'],this['realtime']['agents'][this[_0x6aba('0xc')]['id']],this['squeue'][_0x6aba('0x13')],![])){this[_0x6aba('0xd')][_0x6aba('0xe')][this[_0x6aba('0xc')]['id']][_0x6aba('0x14')]=!![];this[_0x6aba('0xd')][_0x6aba('0xe')][this['agent']['id']][_0x6aba('0x15')]=undefined;util[_0x6aba('0x16')](this[_0x6aba('0xd')],this[_0x6aba('0x11')],this[_0x6aba('0xc')],this[_0x6aba('0x3')][_0x6aba('0x13')]);util[_0x6aba('0x17')](this[_0x6aba('0x2')],this[_0x6aba('0x3')]['id'],this[_0x6aba('0xd')][_0x6aba('0xe')][this[_0x6aba('0xc')]['id']],null,this[_0x6aba('0x11')]);util[_0x6aba('0x18')](this[_0x6aba('0x3')]['id'],this[_0x6aba('0xd')][_0x6aba('0xe')][this[_0x6aba('0xc')]['id']],'RINGING'+(this['routing'][_0x6aba('0x12')]?':FORCED':''));}else{logger[_0x6aba('0xf')](_0x6aba('0x19'),this[_0x6aba('0x3')]['id'],this[_0x6aba('0xc')]['id']);setTimeout(this['push'][_0x6aba('0x5')](this),0x3e8);}}};Agent[_0x6aba('0x9')][_0x6aba('0x6')]=function(_0x660643){if(_[_0x6aba('0x1a')](this['realtime'][_0x6aba('0xe')][this['agent']['id']])){return logger[_0x6aba('0xf')](_0x6aba('0x10'),this['squeue']['id'],this['agent']['id']);}else{logger[_0x6aba('0xf')](_0x6aba('0x1b'),this[_0x6aba('0x3')]['id'],this[_0x6aba('0xc')]['id']);util[_0x6aba('0x1c')](this[_0x6aba('0x2')],this[_0x6aba('0x3')]['id'],this['realtime'][_0x6aba('0xe')][this[_0x6aba('0xc')]['id']],null,this[_0x6aba('0x11')]);this['realtime'][_0x6aba('0xe')][this[_0x6aba('0xc')]['id']][_0x6aba('0x14')]=![];this['realtime'][_0x6aba('0xe')][this[_0x6aba('0xc')]['id']]['busyQueue']=undefined;util[_0x6aba('0x1d')](this['realtime'],this[_0x6aba('0x11')],this['agent'],this[_0x6aba('0x3')][_0x6aba('0x13')]);util['writeLog'](this['squeue']['id'],this[_0x6aba('0xd')]['agents'][this[_0x6aba('0xc')]['id']],_0x660643?_0x6aba('0x1e'):'TIMEOUT');}if(!_0x660643){setTimeout(this[_0x6aba('0xa')][_0x6aba('0x5')](this),0x3e8);}};function agent(_0x23d34a,_0x2b00f2,_0x8ca947,_0x19478e){return new Agent(_0x23d34a,_0x2b00f2,_0x8ca947,_0x19478e);}module[_0x6aba('0x1f')]=agent;