30c7a7d3f2f8b35db78ae1a934c6d6ddc606d4f3
[motion2.git] / server / services / routing / server / applications / strategy / agent.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x7c6a=['agent','realtime','routing','push','handleRun','bind','handleTimeout','timeout','drained','handleDrained','prototype','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','busy','busyQueue','RINGING',':FORCED','info','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','writeLog','STOP','exports','lodash','uuid','./util','../../../../../config/logger','notificationId','squeue'];(function(_0x47d541,_0x17e34a){var _0x3541ce=function(_0x20975f){while(--_0x20975f){_0x47d541['push'](_0x47d541['shift']());}};_0x3541ce(++_0x17e34a);}(_0x7c6a,0x17b));var _0xa7c6=function(_0x83b98a,_0x12f82a){_0x83b98a=_0x83b98a-0x0;var _0x1c7c0c=_0x7c6a[_0x83b98a];return _0x1c7c0c;};'use strict';var _=require(_0xa7c6('0x0'));var uuid=require(_0xa7c6('0x1'));var util=require(_0xa7c6('0x2'));var logger=require(_0xa7c6('0x3'))('routing');var Agent=function(_0x5111f5,_0x54b75b,_0xb7b354,_0x3c8307){this[_0xa7c6('0x4')]=uuid['v4']();this[_0xa7c6('0x5')]=_0x5111f5;this[_0xa7c6('0x6')]=_0x54b75b;this[_0xa7c6('0x7')]=_0xb7b354;this[_0xa7c6('0x8')]=_0x3c8307;this['squeue'][_0xa7c6('0x9')](this[_0xa7c6('0xa')][_0xa7c6('0xb')](this),this[_0xa7c6('0xc')][_0xa7c6('0xb')](this));this[_0xa7c6('0x5')]['on'](_0xa7c6('0xd'),this[_0xa7c6('0xc')][_0xa7c6('0xb')](this));this[_0xa7c6('0x5')]['on'](_0xa7c6('0xe'),this[_0xa7c6('0xf')][_0xa7c6('0xb')](this));};Agent[_0xa7c6('0x10')][_0xa7c6('0x9')]=function(){this[_0xa7c6('0x5')][_0xa7c6('0x9')](this[_0xa7c6('0xa')][_0xa7c6('0xb')](this),this[_0xa7c6('0xc')][_0xa7c6('0xb')](this));};Agent[_0xa7c6('0x10')][_0xa7c6('0xf')]=function(){this['handleTimeout'](!![]);};Agent[_0xa7c6('0x10')]['handleRun']=function(_0x34daaf){logger['info'](_0xa7c6('0x11'),this[_0xa7c6('0x5')]['id'],this[_0xa7c6('0x6')]['id']);if(_[_0xa7c6('0x12')](this[_0xa7c6('0x7')][_0xa7c6('0x13')][this[_0xa7c6('0x6')]['id']])){logger['info'](_0xa7c6('0x14'),this[_0xa7c6('0x5')]['id'],this[_0xa7c6('0x6')]['id']);setTimeout(this[_0xa7c6('0x9')][_0xa7c6('0xb')](this),0x3e8);}else{if(this['routing'][_0xa7c6('0x15')]||util[_0xa7c6('0x16')](this[_0xa7c6('0x5')]['id'],this[_0xa7c6('0x7')][_0xa7c6('0x13')][this['agent']['id']],this[_0xa7c6('0x5')][_0xa7c6('0x17')],![])){this[_0xa7c6('0x7')][_0xa7c6('0x13')][this[_0xa7c6('0x6')]['id']][_0xa7c6('0x18')]=!![];this['realtime'][_0xa7c6('0x13')][this['agent']['id']][_0xa7c6('0x19')]=undefined;util['showNotification'](this[_0xa7c6('0x4')],this[_0xa7c6('0x5')]['id'],this[_0xa7c6('0x7')]['agents'][this[_0xa7c6('0x6')]['id']],null,this[_0xa7c6('0x8')]);util['writeLog'](this[_0xa7c6('0x5')]['id'],this[_0xa7c6('0x7')][_0xa7c6('0x13')][this[_0xa7c6('0x6')]['id']],_0xa7c6('0x1a')+(this[_0xa7c6('0x8')]['forcedOwnership']?_0xa7c6('0x1b'):''));}else{logger[_0xa7c6('0x1c')](_0xa7c6('0x1d'),this[_0xa7c6('0x5')]['id'],this[_0xa7c6('0x6')]['id']);setTimeout(this[_0xa7c6('0x9')][_0xa7c6('0xb')](this),0x3e8);}}};Agent[_0xa7c6('0x10')][_0xa7c6('0xc')]=function(_0x191b2b){if(_[_0xa7c6('0x12')](this[_0xa7c6('0x7')]['agents'][this[_0xa7c6('0x6')]['id']])){return logger[_0xa7c6('0x1c')](_0xa7c6('0x14'),this['squeue']['id'],this['agent']['id']);}else{logger[_0xa7c6('0x1c')](_0xa7c6('0x1e'),this[_0xa7c6('0x5')]['id'],this[_0xa7c6('0x6')]['id']);util[_0xa7c6('0x1f')](this[_0xa7c6('0x4')],this[_0xa7c6('0x5')]['id'],this[_0xa7c6('0x7')][_0xa7c6('0x13')][this[_0xa7c6('0x6')]['id']],null,this[_0xa7c6('0x8')]);this[_0xa7c6('0x7')][_0xa7c6('0x13')][this[_0xa7c6('0x6')]['id']][_0xa7c6('0x18')]=![];this[_0xa7c6('0x7')][_0xa7c6('0x13')][this['agent']['id']][_0xa7c6('0x19')]=undefined;util[_0xa7c6('0x20')](this['squeue']['id'],this[_0xa7c6('0x7')][_0xa7c6('0x13')][this[_0xa7c6('0x6')]['id']],_0x191b2b?_0xa7c6('0x21'):'TIMEOUT');}if(!_0x191b2b){setTimeout(this[_0xa7c6('0x9')][_0xa7c6('0xb')](this),0x3e8);}};function agent(_0x45df86,_0x35921c,_0x2386ba,_0x603c4f){return new Agent(_0x45df86,_0x35921c,_0x2386ba,_0x603c4f);}module[_0xa7c6('0x22')]=agent;