server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x9b9b=['hideNotification','busyQueue','removeWaitingNotification','writeLog','STOP','exports','uuid','routing','notificationId','squeue','agent','realtime','push','handleRun','bind','handleTimeout','handleDrained','prototype','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','debug','forcedOwnership','channel','busy','saveWaitingNotification','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s'];(function(_0x3c384d,_0x1c883e){var _0x349fcd=function(_0x3f044f){while(--_0x3f044f){_0x3c384d['push'](_0x3c384d['shift']());}};_0x349fcd(++_0x1c883e);}(_0x9b9b,0x114));var _0xb9b9=function(_0x57645b,_0x25f73a){_0x57645b=_0x57645b-0x0;var _0xe82f00=_0x9b9b[_0x57645b];return _0xe82f00;};'use strict';var _=require('lodash');var uuid=require(_0xb9b9('0x0'));var util=require('./util');var logger=require('../../../../../config/logger')(_0xb9b9('0x1'));var Agent=function(_0x153734,_0x1adf50,_0x1f6fea,_0x1d6ab6){this[_0xb9b9('0x2')]=uuid['v4']();this[_0xb9b9('0x3')]=_0x153734;this[_0xb9b9('0x4')]=_0x1adf50;this[_0xb9b9('0x5')]=_0x1f6fea;this[_0xb9b9('0x1')]=_0x1d6ab6;this[_0xb9b9('0x3')][_0xb9b9('0x6')](this[_0xb9b9('0x7')][_0xb9b9('0x8')](this),this[_0xb9b9('0x9')][_0xb9b9('0x8')](this));this['squeue']['on']('timeout',this[_0xb9b9('0x9')][_0xb9b9('0x8')](this));this[_0xb9b9('0x3')]['on']('drained',this[_0xb9b9('0xa')][_0xb9b9('0x8')](this));};Agent[_0xb9b9('0xb')]['push']=function(){this[_0xb9b9('0x3')][_0xb9b9('0x6')](this[_0xb9b9('0x7')][_0xb9b9('0x8')](this),this[_0xb9b9('0x9')][_0xb9b9('0x8')](this));};Agent['prototype']['handleDrained']=function(){this[_0xb9b9('0x9')](!![]);};Agent['prototype'][_0xb9b9('0x7')]=function(){logger['debug'](_0xb9b9('0xc'),this[_0xb9b9('0x3')]['id'],this[_0xb9b9('0x4')]['id']);if(_[_0xb9b9('0xd')](this[_0xb9b9('0x5')][_0xb9b9('0xe')][this[_0xb9b9('0x4')]['id']])){logger[_0xb9b9('0xf')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xb9b9('0x3')]['id'],this['agent']['id']);setTimeout(this[_0xb9b9('0x6')][_0xb9b9('0x8')](this),0x3e8);}else{if(this[_0xb9b9('0x1')][_0xb9b9('0x10')]||util['isAgentAvailable'](this[_0xb9b9('0x3')]['id'],this[_0xb9b9('0x5')][_0xb9b9('0xe')][this[_0xb9b9('0x4')]['id']],this[_0xb9b9('0x3')][_0xb9b9('0x11')],![])){this[_0xb9b9('0x5')][_0xb9b9('0xe')][this[_0xb9b9('0x4')]['id']][_0xb9b9('0x12')]=!![];this[_0xb9b9('0x5')][_0xb9b9('0xe')][this[_0xb9b9('0x4')]['id']]['busyQueue']=undefined;util[_0xb9b9('0x13')](this[_0xb9b9('0x5')],this[_0xb9b9('0x1')],this['agent'],this[_0xb9b9('0x3')][_0xb9b9('0x11')]);util['showNotification'](this[_0xb9b9('0x2')],this[_0xb9b9('0x3')]['id'],this[_0xb9b9('0x5')][_0xb9b9('0xe')][this[_0xb9b9('0x4')]['id']],null,this['routing']);util['writeLog'](this[_0xb9b9('0x3')]['id'],this[_0xb9b9('0x5')]['agents'][this[_0xb9b9('0x4')]['id']],_0xb9b9('0x14')+(this[_0xb9b9('0x1')][_0xb9b9('0x10')]?_0xb9b9('0x15'):''));}else{logger['debug'](_0xb9b9('0x16'),this['squeue']['id'],this[_0xb9b9('0x4')]['id']);setTimeout(this[_0xb9b9('0x6')]['bind'](this),0x3e8);}}};Agent[_0xb9b9('0xb')][_0xb9b9('0x9')]=function(_0x17a6f6){if(_['isNil'](this[_0xb9b9('0x5')][_0xb9b9('0xe')][this[_0xb9b9('0x4')]['id']])){return logger[_0xb9b9('0xf')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xb9b9('0x3')]['id'],this[_0xb9b9('0x4')]['id']);}else{logger['debug'](_0xb9b9('0x17'),this[_0xb9b9('0x3')]['id'],this[_0xb9b9('0x4')]['id']);util[_0xb9b9('0x18')](this['notificationId'],this[_0xb9b9('0x3')]['id'],this[_0xb9b9('0x5')][_0xb9b9('0xe')][this[_0xb9b9('0x4')]['id']],null,this['routing']);this[_0xb9b9('0x5')][_0xb9b9('0xe')][this['agent']['id']][_0xb9b9('0x12')]=![];this[_0xb9b9('0x5')][_0xb9b9('0xe')][this[_0xb9b9('0x4')]['id']][_0xb9b9('0x19')]=undefined;util[_0xb9b9('0x1a')](this['realtime'],this[_0xb9b9('0x1')],this[_0xb9b9('0x4')],this['squeue'][_0xb9b9('0x11')]);util[_0xb9b9('0x1b')](this[_0xb9b9('0x3')]['id'],this['realtime'][_0xb9b9('0xe')][this['agent']['id']],_0x17a6f6?_0xb9b9('0x1c'):'TIMEOUT');}if(!_0x17a6f6){setTimeout(this[_0xb9b9('0x6')][_0xb9b9('0x8')](this),0x3e8);}};function agent(_0x22b567,_0x1f1faf,_0x3dd3fe,_0x76f4d4){return new Agent(_0x22b567,_0x1f1faf,_0x3dd3fe,_0x76f4d4);}module[_0xb9b9('0x1d')]=agent;