server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
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  18 var _0xfc2d=['./util','notificationId','agent','realtime','routing','squeue','handleRun','bind','handleTimeout','drained','prototype','push','handleDrained','info','agents','forcedOwnership','channel','busyQueue','showNotification','writeLog','RINGING','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','[%s][AGENT]\x20timeout\x20with\x20%s','busy','STOP','TIMEOUT','exports','lodash','uuid'];(function(_0x4d598c,_0x5a0b66){var _0x279017=function(_0x6a4b83){while(--_0x6a4b83){_0x4d598c['push'](_0x4d598c['shift']());}};_0x279017(++_0x5a0b66);}(_0xfc2d,0x184));var _0xdfc2=function(_0x286bfb,_0x46ac3c){_0x286bfb=_0x286bfb-0x0;var _0x52b683=_0xfc2d[_0x286bfb];return _0x52b683;};'use strict';var _=require(_0xdfc2('0x0'));var uuid=require(_0xdfc2('0x1'));var util=require(_0xdfc2('0x2'));var logger=require('../../../../../config/logger')('routing');var Agent=function(_0x342b13,_0x6db049,_0x489009,_0x223a4a){this[_0xdfc2('0x3')]=uuid['v4']();this['squeue']=_0x342b13;this[_0xdfc2('0x4')]=_0x6db049;this[_0xdfc2('0x5')]=_0x489009;this[_0xdfc2('0x6')]=_0x223a4a;this[_0xdfc2('0x7')]['push'](this[_0xdfc2('0x8')][_0xdfc2('0x9')](this),this[_0xdfc2('0xa')]['bind'](this));this['squeue']['on']('timeout',this[_0xdfc2('0xa')][_0xdfc2('0x9')](this));this['squeue']['on'](_0xdfc2('0xb'),this['handleDrained'][_0xdfc2('0x9')](this));};Agent[_0xdfc2('0xc')][_0xdfc2('0xd')]=function(){this[_0xdfc2('0x7')][_0xdfc2('0xd')](this['handleRun']['bind'](this),this['handleTimeout']['bind'](this));};Agent[_0xdfc2('0xc')][_0xdfc2('0xe')]=function(){this[_0xdfc2('0xa')](!![]);};Agent['prototype']['handleRun']=function(_0x2c2d1b){logger[_0xdfc2('0xf')]('[%s][AGENT]\x20try\x20with\x20%s',this[_0xdfc2('0x7')]['id'],this['agent']['id']);if(_['isNil'](this[_0xdfc2('0x5')][_0xdfc2('0x10')][this[_0xdfc2('0x4')]['id']])){logger['info']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xdfc2('0x7')]['id'],this[_0xdfc2('0x4')]['id']);setTimeout(this[_0xdfc2('0xd')][_0xdfc2('0x9')](this),0x3e8);}else{if(this[_0xdfc2('0x6')][_0xdfc2('0x11')]||util['isAgentAvailable'](this[_0xdfc2('0x7')]['id'],this[_0xdfc2('0x5')][_0xdfc2('0x10')][this['agent']['id']],this['squeue'][_0xdfc2('0x12')],![])){this[_0xdfc2('0x5')][_0xdfc2('0x10')][this[_0xdfc2('0x4')]['id']]['busy']=!![];this['realtime'][_0xdfc2('0x10')][this[_0xdfc2('0x4')]['id']][_0xdfc2('0x13')]=undefined;util[_0xdfc2('0x14')](this[_0xdfc2('0x3')],this[_0xdfc2('0x7')]['id'],this[_0xdfc2('0x5')][_0xdfc2('0x10')][this[_0xdfc2('0x4')]['id']],null,this[_0xdfc2('0x6')]);util[_0xdfc2('0x15')](this[_0xdfc2('0x7')]['id'],this[_0xdfc2('0x5')][_0xdfc2('0x10')][this[_0xdfc2('0x4')]['id']],_0xdfc2('0x16')+(this[_0xdfc2('0x6')]['forcedOwnership']?':FORCED':''));}else{logger[_0xdfc2('0xf')](_0xdfc2('0x17'),this['squeue']['id'],this[_0xdfc2('0x4')]['id']);setTimeout(this[_0xdfc2('0xd')][_0xdfc2('0x9')](this),0x3e8);}}};Agent[_0xdfc2('0xc')][_0xdfc2('0xa')]=function(_0x604fd0){if(_['isNil'](this[_0xdfc2('0x5')][_0xdfc2('0x10')][this['agent']['id']])){return logger[_0xdfc2('0xf')](_0xdfc2('0x18'),this[_0xdfc2('0x7')]['id'],this[_0xdfc2('0x4')]['id']);}else{logger[_0xdfc2('0xf')](_0xdfc2('0x19'),this['squeue']['id'],this[_0xdfc2('0x4')]['id']);util['hideNotification'](this[_0xdfc2('0x3')],this[_0xdfc2('0x7')]['id'],this['realtime'][_0xdfc2('0x10')][this[_0xdfc2('0x4')]['id']],null,this['routing']);this['realtime']['agents'][this[_0xdfc2('0x4')]['id']][_0xdfc2('0x1a')]=![];this[_0xdfc2('0x5')][_0xdfc2('0x10')][this[_0xdfc2('0x4')]['id']][_0xdfc2('0x13')]=undefined;util[_0xdfc2('0x15')](this[_0xdfc2('0x7')]['id'],this[_0xdfc2('0x5')]['agents'][this['agent']['id']],_0x604fd0?_0xdfc2('0x1b'):_0xdfc2('0x1c'));}if(!_0x604fd0){setTimeout(this['push']['bind'](this),0x3e8);}};function agent(_0x4cdb4b,_0x274bdd,_0x195fcf,_0x23153c){return new Agent(_0x4cdb4b,_0x274bdd,_0x195fcf,_0x23153c);}module[_0xdfc2('0x1d')]=agent;