server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x3a88=['squeue','agent','push','handleRun','bind','drained','handleDrained','prototype','handleTimeout','info','realtime','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','isAgentAvailable','channel','busy','busyQueue','showNotification','writeLog','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','isNil','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','notificationId','exports','lodash','./util','../../../../../config/logger','routing'];(function(_0x494e5d,_0x6cede9){var _0x1ceab7=function(_0x102355){while(--_0x102355){_0x494e5d['push'](_0x494e5d['shift']());}};_0x1ceab7(++_0x6cede9);}(_0x3a88,0x70));var _0x83a8=function(_0x3a2a3c,_0x37bd31){_0x3a2a3c=_0x3a2a3c-0x0;var _0x50ac9a=_0x3a88[_0x3a2a3c];return _0x50ac9a;};'use strict';var _=require(_0x83a8('0x0'));var uuid=require('uuid');var util=require(_0x83a8('0x1'));var logger=require(_0x83a8('0x2'))(_0x83a8('0x3'));var Agent=function(_0x46882a,_0x5a7b00,_0x1a6d7c,_0x2bd148){this['notificationId']=uuid['v4']();this[_0x83a8('0x4')]=_0x46882a;this[_0x83a8('0x5')]=_0x5a7b00;this['realtime']=_0x1a6d7c;this[_0x83a8('0x3')]=_0x2bd148;this[_0x83a8('0x4')][_0x83a8('0x6')](this[_0x83a8('0x7')]['bind'](this),this['handleTimeout'][_0x83a8('0x8')](this));this[_0x83a8('0x4')]['on']('timeout',this['handleTimeout'][_0x83a8('0x8')](this));this[_0x83a8('0x4')]['on'](_0x83a8('0x9'),this[_0x83a8('0xa')][_0x83a8('0x8')](this));};Agent[_0x83a8('0xb')][_0x83a8('0x6')]=function(){this[_0x83a8('0x4')]['push'](this['handleRun']['bind'](this),this[_0x83a8('0xc')][_0x83a8('0x8')](this));};Agent[_0x83a8('0xb')][_0x83a8('0xa')]=function(){this[_0x83a8('0xc')](!![]);};Agent['prototype']['handleRun']=function(_0x416113){logger[_0x83a8('0xd')]('[%s][AGENT]\x20try\x20with\x20%s',this[_0x83a8('0x4')]['id'],this[_0x83a8('0x5')]['id']);if(_['isNil'](this[_0x83a8('0xe')][_0x83a8('0xf')][this[_0x83a8('0x5')]['id']])){logger[_0x83a8('0xd')](_0x83a8('0x10'),this[_0x83a8('0x4')]['id'],this['agent']['id']);setTimeout(this[_0x83a8('0x6')]['bind'](this),0x3e8);}else{if(this[_0x83a8('0x3')]['forcedOwnership']||util[_0x83a8('0x11')](this[_0x83a8('0x4')]['id'],this[_0x83a8('0xe')][_0x83a8('0xf')][this[_0x83a8('0x5')]['id']],this[_0x83a8('0x4')][_0x83a8('0x12')],![])){this[_0x83a8('0xe')][_0x83a8('0xf')][this['agent']['id']][_0x83a8('0x13')]=!![];this['realtime'][_0x83a8('0xf')][this['agent']['id']][_0x83a8('0x14')]=undefined;util[_0x83a8('0x15')](this['notificationId'],this[_0x83a8('0x4')]['id'],this['realtime'][_0x83a8('0xf')][this[_0x83a8('0x5')]['id']],null,this[_0x83a8('0x3')]);util[_0x83a8('0x16')](this[_0x83a8('0x4')]['id'],this[_0x83a8('0xe')][_0x83a8('0xf')][this[_0x83a8('0x5')]['id']],'RINGING'+(this[_0x83a8('0x3')]['forcedOwnership']?':FORCED':''));}else{logger[_0x83a8('0xd')](_0x83a8('0x17'),this[_0x83a8('0x4')]['id'],this['agent']['id']);setTimeout(this[_0x83a8('0x6')][_0x83a8('0x8')](this),0x3e8);}}};Agent[_0x83a8('0xb')][_0x83a8('0xc')]=function(_0x35eab3){if(_[_0x83a8('0x18')](this[_0x83a8('0xe')]['agents'][this[_0x83a8('0x5')]['id']])){return logger[_0x83a8('0xd')](_0x83a8('0x10'),this[_0x83a8('0x4')]['id'],this[_0x83a8('0x5')]['id']);}else{logger[_0x83a8('0xd')](_0x83a8('0x19'),this[_0x83a8('0x4')]['id'],this[_0x83a8('0x5')]['id']);util[_0x83a8('0x1a')](this[_0x83a8('0x1b')],this[_0x83a8('0x4')]['id'],this['realtime'][_0x83a8('0xf')][this[_0x83a8('0x5')]['id']],null,this[_0x83a8('0x3')]);this['realtime']['agents'][this[_0x83a8('0x5')]['id']][_0x83a8('0x13')]=![];this[_0x83a8('0xe')][_0x83a8('0xf')][this[_0x83a8('0x5')]['id']][_0x83a8('0x14')]=undefined;util[_0x83a8('0x16')](this['squeue']['id'],this[_0x83a8('0xe')][_0x83a8('0xf')][this['agent']['id']],_0x35eab3?'STOP':'TIMEOUT');}if(!_0x35eab3){setTimeout(this['push']['bind'](this),0x3e8);}};function agent(_0x2a8f76,_0x4270b1,_0x5c345d,_0x20760f){return new Agent(_0x2a8f76,_0x4270b1,_0x5c345d,_0x20760f);}module[_0x83a8('0x1c')]=agent;