server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xdb1a=['channel','showNotification','writeLog',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','[%s][AGENT]\x20timeout\x20with\x20%s','busy','busyQueue','exports','uuid','./util','../../../../../config/logger','notificationId','squeue','agent','realtime','routing','handleRun','bind','timeout','handleTimeout','drained','handleDrained','push','prototype','info','isNil','agents','forcedOwnership','isAgentAvailable'];(function(_0x34bc30,_0x177cb0){var _0x5706de=function(_0x535a8c){while(--_0x535a8c){_0x34bc30['push'](_0x34bc30['shift']());}};_0x5706de(++_0x177cb0);}(_0xdb1a,0x1bc));var _0xadb1=function(_0x49fb3f,_0x12c6de){_0x49fb3f=_0x49fb3f-0x0;var _0x1c83ab=_0xdb1a[_0x49fb3f];return _0x1c83ab;};'use strict';var _=require('lodash');var uuid=require(_0xadb1('0x0'));var util=require(_0xadb1('0x1'));var logger=require(_0xadb1('0x2'))('routing');var Agent=function(_0x2491d2,_0x4cbaa8,_0x3bb217,_0x36dd2c){this[_0xadb1('0x3')]=uuid['v4']();this[_0xadb1('0x4')]=_0x2491d2;this[_0xadb1('0x5')]=_0x4cbaa8;this[_0xadb1('0x6')]=_0x3bb217;this[_0xadb1('0x7')]=_0x36dd2c;this[_0xadb1('0x4')]['push'](this[_0xadb1('0x8')][_0xadb1('0x9')](this),this['handleTimeout'][_0xadb1('0x9')](this));this[_0xadb1('0x4')]['on'](_0xadb1('0xa'),this[_0xadb1('0xb')][_0xadb1('0x9')](this));this[_0xadb1('0x4')]['on'](_0xadb1('0xc'),this[_0xadb1('0xd')][_0xadb1('0x9')](this));};Agent['prototype'][_0xadb1('0xe')]=function(){this[_0xadb1('0x4')][_0xadb1('0xe')](this['handleRun'][_0xadb1('0x9')](this),this[_0xadb1('0xb')][_0xadb1('0x9')](this));};Agent[_0xadb1('0xf')][_0xadb1('0xd')]=function(){this['handleTimeout'](!![]);};Agent[_0xadb1('0xf')][_0xadb1('0x8')]=function(_0x1f7544){logger[_0xadb1('0x10')]('[%s][AGENT]\x20try\x20with\x20%s',this[_0xadb1('0x4')]['id'],this[_0xadb1('0x5')]['id']);if(_[_0xadb1('0x11')](this['realtime'][_0xadb1('0x12')][this['agent']['id']])){logger[_0xadb1('0x10')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xadb1('0x4')]['id'],this[_0xadb1('0x5')]['id']);setTimeout(this[_0xadb1('0xe')][_0xadb1('0x9')](this),0x3e8);}else{if(this[_0xadb1('0x7')][_0xadb1('0x13')]||util[_0xadb1('0x14')](this[_0xadb1('0x4')]['id'],this['realtime'][_0xadb1('0x12')][this[_0xadb1('0x5')]['id']],this[_0xadb1('0x4')][_0xadb1('0x15')],![])){this['realtime'][_0xadb1('0x12')][this[_0xadb1('0x5')]['id']]['busy']=!![];this[_0xadb1('0x6')][_0xadb1('0x12')][this[_0xadb1('0x5')]['id']]['busyQueue']=undefined;util[_0xadb1('0x16')](this[_0xadb1('0x3')],this[_0xadb1('0x4')]['id'],this[_0xadb1('0x6')][_0xadb1('0x12')][this[_0xadb1('0x5')]['id']],null,this[_0xadb1('0x7')]);util[_0xadb1('0x17')](this[_0xadb1('0x4')]['id'],this['realtime'][_0xadb1('0x12')][this['agent']['id']],'RINGING'+(this[_0xadb1('0x7')][_0xadb1('0x13')]?_0xadb1('0x18'):''));}else{logger[_0xadb1('0x10')](_0xadb1('0x19'),this[_0xadb1('0x4')]['id'],this[_0xadb1('0x5')]['id']);setTimeout(this[_0xadb1('0xe')]['bind'](this),0x3e8);}}};Agent['prototype'][_0xadb1('0xb')]=function(_0x136b4){if(_[_0xadb1('0x11')](this[_0xadb1('0x6')][_0xadb1('0x12')][this['agent']['id']])){return logger[_0xadb1('0x10')](_0xadb1('0x1a'),this[_0xadb1('0x4')]['id'],this[_0xadb1('0x5')]['id']);}else{logger['info'](_0xadb1('0x1b'),this[_0xadb1('0x4')]['id'],this[_0xadb1('0x5')]['id']);util['hideNotification'](this['notificationId'],this[_0xadb1('0x4')]['id'],this[_0xadb1('0x6')][_0xadb1('0x12')][this[_0xadb1('0x5')]['id']],null,this[_0xadb1('0x7')]);this[_0xadb1('0x6')][_0xadb1('0x12')][this[_0xadb1('0x5')]['id']][_0xadb1('0x1c')]=![];this[_0xadb1('0x6')][_0xadb1('0x12')][this[_0xadb1('0x5')]['id']][_0xadb1('0x1d')]=undefined;util[_0xadb1('0x17')](this[_0xadb1('0x4')]['id'],this['realtime'][_0xadb1('0x12')][this[_0xadb1('0x5')]['id']],_0x136b4?'STOP':'TIMEOUT');}if(!_0x136b4){setTimeout(this[_0xadb1('0xe')][_0xadb1('0x9')](this),0x3e8);}};function agent(_0x2fb311,_0x556d4a,_0x378387,_0x37f89d){return new Agent(_0x2fb311,_0x556d4a,_0x378387,_0x37f89d);}module[_0xadb1('0x1e')]=agent;