server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xe015=['handleTimeout','timeout','drained','prototype','push','handleDrained','debug','agent','isNil','agents','forcedOwnership','isAgentAvailable','channel','busyQueue','saveWaitingNotification','showNotification','writeLog','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','busy','removeWaitingNotification','STOP','TIMEOUT','exports','lodash','uuid','./util','notificationId','squeue','realtime','routing','handleRun','bind'];(function(_0x2356e2,_0x2489f8){var _0x16f73e=function(_0x29f7f7){while(--_0x29f7f7){_0x2356e2['push'](_0x2356e2['shift']());}};_0x16f73e(++_0x2489f8);}(_0xe015,0x13b));var _0x5e01=function(_0x502c7d,_0x2f1285){_0x502c7d=_0x502c7d-0x0;var _0x30b7ed=_0xe015[_0x502c7d];return _0x30b7ed;};'use strict';var _=require(_0x5e01('0x0'));var uuid=require(_0x5e01('0x1'));var util=require(_0x5e01('0x2'));var logger=require('../../../../../config/logger')('routing');var Agent=function(_0x46ed0d,_0x4e3569,_0x2136cf,_0x420f00){this[_0x5e01('0x3')]=uuid['v4']();this[_0x5e01('0x4')]=_0x46ed0d;this['agent']=_0x4e3569;this[_0x5e01('0x5')]=_0x2136cf;this[_0x5e01('0x6')]=_0x420f00;this['squeue']['push'](this[_0x5e01('0x7')][_0x5e01('0x8')](this),this[_0x5e01('0x9')][_0x5e01('0x8')](this));this[_0x5e01('0x4')]['on'](_0x5e01('0xa'),this['handleTimeout'][_0x5e01('0x8')](this));this['squeue']['on'](_0x5e01('0xb'),this['handleDrained'][_0x5e01('0x8')](this));};Agent[_0x5e01('0xc')]['push']=function(){this[_0x5e01('0x4')][_0x5e01('0xd')](this['handleRun']['bind'](this),this[_0x5e01('0x9')][_0x5e01('0x8')](this));};Agent[_0x5e01('0xc')][_0x5e01('0xe')]=function(){this[_0x5e01('0x9')](!![]);};Agent[_0x5e01('0xc')]['handleRun']=function(){logger[_0x5e01('0xf')]('[%s][AGENT]\x20try\x20with\x20%s',this['squeue']['id'],this[_0x5e01('0x10')]['id']);if(_[_0x5e01('0x11')](this['realtime'][_0x5e01('0x12')][this['agent']['id']])){logger[_0x5e01('0xf')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x5e01('0x4')]['id'],this['agent']['id']);setTimeout(this[_0x5e01('0xd')]['bind'](this),0x3e8);}else{if(this['routing'][_0x5e01('0x13')]||util[_0x5e01('0x14')](this['squeue']['id'],this[_0x5e01('0x5')][_0x5e01('0x12')][this[_0x5e01('0x10')]['id']],this[_0x5e01('0x4')][_0x5e01('0x15')],![])){this[_0x5e01('0x5')][_0x5e01('0x12')][this[_0x5e01('0x10')]['id']]['busy']=!![];this[_0x5e01('0x5')][_0x5e01('0x12')][this['agent']['id']][_0x5e01('0x16')]=undefined;util[_0x5e01('0x17')](this[_0x5e01('0x5')],this[_0x5e01('0x6')],this[_0x5e01('0x10')],this[_0x5e01('0x4')]['channel']);util[_0x5e01('0x18')](this[_0x5e01('0x3')],this[_0x5e01('0x4')]['id'],this[_0x5e01('0x5')]['agents'][this[_0x5e01('0x10')]['id']],null,this[_0x5e01('0x6')]);util[_0x5e01('0x19')](this['squeue']['id'],this[_0x5e01('0x5')][_0x5e01('0x12')][this[_0x5e01('0x10')]['id']],_0x5e01('0x1a')+(this['routing']['forcedOwnership']?_0x5e01('0x1b'):''));}else{logger['debug'](_0x5e01('0x1c'),this[_0x5e01('0x4')]['id'],this[_0x5e01('0x10')]['id']);setTimeout(this[_0x5e01('0xd')]['bind'](this),0x3e8);}}};Agent['prototype']['handleTimeout']=function(_0x51a98d){if(_[_0x5e01('0x11')](this['realtime'][_0x5e01('0x12')][this[_0x5e01('0x10')]['id']])){return logger[_0x5e01('0xf')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x5e01('0x4')]['id'],this[_0x5e01('0x10')]['id']);}else{logger[_0x5e01('0xf')](_0x5e01('0x1d'),this['squeue']['id'],this['agent']['id']);util[_0x5e01('0x1e')](this[_0x5e01('0x3')],this[_0x5e01('0x4')]['id'],this[_0x5e01('0x5')][_0x5e01('0x12')][this[_0x5e01('0x10')]['id']],null,this[_0x5e01('0x6')]);this[_0x5e01('0x5')][_0x5e01('0x12')][this[_0x5e01('0x10')]['id']][_0x5e01('0x1f')]=![];this[_0x5e01('0x5')]['agents'][this[_0x5e01('0x10')]['id']][_0x5e01('0x16')]=undefined;util[_0x5e01('0x20')](this['realtime'],this[_0x5e01('0x6')],this[_0x5e01('0x10')],this['squeue'][_0x5e01('0x15')]);util[_0x5e01('0x19')](this[_0x5e01('0x4')]['id'],this['realtime'][_0x5e01('0x12')][this[_0x5e01('0x10')]['id']],_0x51a98d?_0x5e01('0x21'):_0x5e01('0x22'));}if(!_0x51a98d){setTimeout(this[_0x5e01('0xd')][_0x5e01('0x8')](this),0x3e8);}};function agent(_0x1952fb,_0x26f5f7,_0x94d4ee,_0x2b052e){return new Agent(_0x1952fb,_0x26f5f7,_0x94d4ee,_0x2b052e);}module[_0x5e01('0x23')]=agent;