server/services/routing/server/applications/strategy/agent.js

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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x639a=['forcedOwnership','channel','busyQueue','showNotification','RINGING','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','busy','writeLog','TIMEOUT','exports','uuid','./util','../../../../../config/logger','routing','notificationId','squeue','realtime','push','bind','handleTimeout','timeout','drained','handleDrained','prototype','info','[%s][AGENT]\x20try\x20with\x20%s','agent','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s'];(function(_0x1683d8,_0x4bcdf1){var _0x3b1afb=function(_0x81b6c3){while(--_0x81b6c3){_0x1683d8['push'](_0x1683d8['shift']());}};_0x3b1afb(++_0x4bcdf1);}(_0x639a,0xec));var _0xa639=function(_0x5abf22,_0xe10b52){_0x5abf22=_0x5abf22-0x0;var _0xcb719f=_0x639a[_0x5abf22];return _0xcb719f;};'use strict';var _=require('lodash');var uuid=require(_0xa639('0x0'));var util=require(_0xa639('0x1'));var logger=require(_0xa639('0x2'))(_0xa639('0x3'));var Agent=function(_0x1caab4,_0x323ce3,_0x4e3979,_0x29b07d){this[_0xa639('0x4')]=uuid['v4']();this[_0xa639('0x5')]=_0x1caab4;this['agent']=_0x323ce3;this[_0xa639('0x6')]=_0x4e3979;this[_0xa639('0x3')]=_0x29b07d;this[_0xa639('0x5')][_0xa639('0x7')](this['handleRun'][_0xa639('0x8')](this),this[_0xa639('0x9')][_0xa639('0x8')](this));this[_0xa639('0x5')]['on'](_0xa639('0xa'),this[_0xa639('0x9')][_0xa639('0x8')](this));this[_0xa639('0x5')]['on'](_0xa639('0xb'),this[_0xa639('0xc')][_0xa639('0x8')](this));};Agent[_0xa639('0xd')][_0xa639('0x7')]=function(){this[_0xa639('0x5')]['push'](this['handleRun']['bind'](this),this[_0xa639('0x9')][_0xa639('0x8')](this));};Agent['prototype']['handleDrained']=function(){this[_0xa639('0x9')](!![]);};Agent[_0xa639('0xd')]['handleRun']=function(_0x1df5dd){logger[_0xa639('0xe')](_0xa639('0xf'),this['squeue']['id'],this[_0xa639('0x10')]['id']);if(_[_0xa639('0x11')](this[_0xa639('0x6')][_0xa639('0x12')][this[_0xa639('0x10')]['id']])){logger['info'](_0xa639('0x13'),this['squeue']['id'],this[_0xa639('0x10')]['id']);setTimeout(this[_0xa639('0x7')][_0xa639('0x8')](this),0x3e8);}else{if(this[_0xa639('0x3')][_0xa639('0x14')]||util['isAgentAvailable'](this['squeue']['id'],this[_0xa639('0x6')][_0xa639('0x12')][this[_0xa639('0x10')]['id']],this[_0xa639('0x5')][_0xa639('0x15')],![])){this['realtime']['agents'][this[_0xa639('0x10')]['id']]['busy']=!![];this['realtime']['agents'][this[_0xa639('0x10')]['id']][_0xa639('0x16')]=undefined;util[_0xa639('0x17')](this['notificationId'],this[_0xa639('0x5')]['id'],this['realtime'][_0xa639('0x12')][this[_0xa639('0x10')]['id']],null,this['routing']);util['writeLog'](this['squeue']['id'],this[_0xa639('0x6')]['agents'][this[_0xa639('0x10')]['id']],_0xa639('0x18')+(this[_0xa639('0x3')][_0xa639('0x14')]?':FORCED':''));}else{logger[_0xa639('0xe')](_0xa639('0x19'),this[_0xa639('0x5')]['id'],this[_0xa639('0x10')]['id']);setTimeout(this[_0xa639('0x7')][_0xa639('0x8')](this),0x3e8);}}};Agent[_0xa639('0xd')][_0xa639('0x9')]=function(_0x46caf2){if(_[_0xa639('0x11')](this['realtime'][_0xa639('0x12')][this[_0xa639('0x10')]['id']])){return logger[_0xa639('0xe')](_0xa639('0x13'),this[_0xa639('0x5')]['id'],this['agent']['id']);}else{logger[_0xa639('0xe')](_0xa639('0x1a'),this['squeue']['id'],this[_0xa639('0x10')]['id']);util[_0xa639('0x1b')](this[_0xa639('0x4')],this[_0xa639('0x5')]['id'],this[_0xa639('0x6')][_0xa639('0x12')][this[_0xa639('0x10')]['id']],null,this[_0xa639('0x3')]);this['realtime'][_0xa639('0x12')][this['agent']['id']][_0xa639('0x1c')]=![];this[_0xa639('0x6')]['agents'][this[_0xa639('0x10')]['id']]['busyQueue']=undefined;util[_0xa639('0x1d')](this['squeue']['id'],this[_0xa639('0x6')][_0xa639('0x12')][this[_0xa639('0x10')]['id']],_0x46caf2?'STOP':_0xa639('0x1e'));}if(!_0x46caf2){setTimeout(this[_0xa639('0x7')][_0xa639('0x8')](this),0x3e8);}};function agent(_0x2d265f,_0x154e78,_0x2c69fa,_0xa34d5c){return new Agent(_0x2d265f,_0x154e78,_0x2c69fa,_0xa34d5c);}module[_0xa639('0x1f')]=agent;