server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x4c4e=['isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','busy','busyQueue','saveWaitingNotification','channel','showNotification','writeLog','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','notificationId','removeWaitingNotification','STOP','TIMEOUT','exports','lodash','./util','../../../../../config/logger','routing','squeue','realtime','push','handleRun','bind','handleTimeout','drained','handleDrained','debug','agent'];(function(_0xdf40c5,_0x2f127d){var _0x7e0b0e=function(_0x3cf57a){while(--_0x3cf57a){_0xdf40c5['push'](_0xdf40c5['shift']());}};_0x7e0b0e(++_0x2f127d);}(_0x4c4e,0x152));var _0xe4c4=function(_0x156a71,_0x1be7d2){_0x156a71=_0x156a71-0x0;var _0x2648e2=_0x4c4e[_0x156a71];return _0x2648e2;};'use strict';var _=require(_0xe4c4('0x0'));var uuid=require('uuid');var util=require(_0xe4c4('0x1'));var logger=require(_0xe4c4('0x2'))(_0xe4c4('0x3'));var Agent=function(_0x58c8f6,_0x1b6c91,_0x7d7655,_0x1a4483){this['notificationId']=uuid['v4']();this[_0xe4c4('0x4')]=_0x58c8f6;this['agent']=_0x1b6c91;this[_0xe4c4('0x5')]=_0x7d7655;this[_0xe4c4('0x3')]=_0x1a4483;this[_0xe4c4('0x4')][_0xe4c4('0x6')](this[_0xe4c4('0x7')][_0xe4c4('0x8')](this),this[_0xe4c4('0x9')][_0xe4c4('0x8')](this));this['squeue']['on']('timeout',this[_0xe4c4('0x9')][_0xe4c4('0x8')](this));this[_0xe4c4('0x4')]['on'](_0xe4c4('0xa'),this[_0xe4c4('0xb')][_0xe4c4('0x8')](this));};Agent['prototype'][_0xe4c4('0x6')]=function(){this[_0xe4c4('0x4')][_0xe4c4('0x6')](this[_0xe4c4('0x7')]['bind'](this),this[_0xe4c4('0x9')][_0xe4c4('0x8')](this));};Agent['prototype'][_0xe4c4('0xb')]=function(){this[_0xe4c4('0x9')](!![]);};Agent['prototype'][_0xe4c4('0x7')]=function(){logger[_0xe4c4('0xc')]('[%s][AGENT]\x20try\x20with\x20%s',this[_0xe4c4('0x4')]['id'],this[_0xe4c4('0xd')]['id']);if(_[_0xe4c4('0xe')](this[_0xe4c4('0x5')][_0xe4c4('0xf')][this[_0xe4c4('0xd')]['id']])){logger[_0xe4c4('0xc')](_0xe4c4('0x10'),this[_0xe4c4('0x4')]['id'],this[_0xe4c4('0xd')]['id']);setTimeout(this[_0xe4c4('0x6')][_0xe4c4('0x8')](this),0x3e8);}else{if(this[_0xe4c4('0x3')][_0xe4c4('0x11')]||util[_0xe4c4('0x12')](this['squeue']['id'],this[_0xe4c4('0x5')][_0xe4c4('0xf')][this[_0xe4c4('0xd')]['id']],this[_0xe4c4('0x4')]['channel'],![])){this[_0xe4c4('0x5')][_0xe4c4('0xf')][this[_0xe4c4('0xd')]['id']][_0xe4c4('0x13')]=!![];this[_0xe4c4('0x5')][_0xe4c4('0xf')][this[_0xe4c4('0xd')]['id']][_0xe4c4('0x14')]=undefined;util[_0xe4c4('0x15')](this[_0xe4c4('0x5')],this[_0xe4c4('0x3')],this[_0xe4c4('0xd')],this[_0xe4c4('0x4')][_0xe4c4('0x16')]);util[_0xe4c4('0x17')](this['notificationId'],this['squeue']['id'],this[_0xe4c4('0x5')]['agents'][this[_0xe4c4('0xd')]['id']],null,this['routing']);util[_0xe4c4('0x18')](this['squeue']['id'],this[_0xe4c4('0x5')]['agents'][this[_0xe4c4('0xd')]['id']],'RINGING'+(this['routing']['forcedOwnership']?':FORCED':''));}else{logger[_0xe4c4('0xc')]('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this['squeue']['id'],this[_0xe4c4('0xd')]['id']);setTimeout(this[_0xe4c4('0x6')]['bind'](this),0x3e8);}}};Agent['prototype'][_0xe4c4('0x9')]=function(_0x33de43){if(_['isNil'](this[_0xe4c4('0x5')][_0xe4c4('0xf')][this[_0xe4c4('0xd')]['id']])){return logger['debug']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xe4c4('0x4')]['id'],this[_0xe4c4('0xd')]['id']);}else{logger[_0xe4c4('0xc')](_0xe4c4('0x19'),this['squeue']['id'],this['agent']['id']);util[_0xe4c4('0x1a')](this[_0xe4c4('0x1b')],this['squeue']['id'],this[_0xe4c4('0x5')][_0xe4c4('0xf')][this[_0xe4c4('0xd')]['id']],null,this['routing']);this[_0xe4c4('0x5')]['agents'][this[_0xe4c4('0xd')]['id']][_0xe4c4('0x13')]=![];this[_0xe4c4('0x5')][_0xe4c4('0xf')][this[_0xe4c4('0xd')]['id']][_0xe4c4('0x14')]=undefined;util[_0xe4c4('0x1c')](this[_0xe4c4('0x5')],this[_0xe4c4('0x3')],this[_0xe4c4('0xd')],this[_0xe4c4('0x4')][_0xe4c4('0x16')]);util['writeLog'](this[_0xe4c4('0x4')]['id'],this[_0xe4c4('0x5')][_0xe4c4('0xf')][this['agent']['id']],_0x33de43?_0xe4c4('0x1d'):_0xe4c4('0x1e'));}if(!_0x33de43){setTimeout(this[_0xe4c4('0x6')]['bind'](this),0x3e8);}};function agent(_0x4622cc,_0xa2e734,_0x4a3644,_0x1de955){return new Agent(_0x4622cc,_0xa2e734,_0x4a3644,_0x1de955);}module[_0xe4c4('0x1f')]=agent;