server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
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   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x50a6=['uuid','routing','squeue','push','handleRun','handleTimeout','timeout','bind','handleDrained','prototype','debug','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','agent','forcedOwnership','isAgentAvailable','realtime','busy','busyQueue','channel','showNotification','notificationId','writeLog','RINGING','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','removeWaitingNotification','STOP','exports','lodash'];(function(_0x42cfad,_0x5014c5){var _0x48b87d=function(_0x58f7e8){while(--_0x58f7e8){_0x42cfad['push'](_0x42cfad['shift']());}};_0x48b87d(++_0x5014c5);}(_0x50a6,0xa4));var _0x650a=function(_0x4eb6dc,_0x3dc261){_0x4eb6dc=_0x4eb6dc-0x0;var _0x3068b4=_0x50a6[_0x4eb6dc];return _0x3068b4;};'use strict';var _=require(_0x650a('0x0'));var uuid=require(_0x650a('0x1'));var util=require('./util');var logger=require('../../../../../config/logger')(_0x650a('0x2'));var Agent=function(_0x4abe0c,_0x19ed86,_0x15dd02,_0x2c71ba){this['notificationId']=uuid['v4']();this[_0x650a('0x3')]=_0x4abe0c;this['agent']=_0x19ed86;this['realtime']=_0x15dd02;this[_0x650a('0x2')]=_0x2c71ba;this[_0x650a('0x3')][_0x650a('0x4')](this[_0x650a('0x5')]['bind'](this),this[_0x650a('0x6')]['bind'](this));this[_0x650a('0x3')]['on'](_0x650a('0x7'),this['handleTimeout'][_0x650a('0x8')](this));this[_0x650a('0x3')]['on']('drained',this[_0x650a('0x9')]['bind'](this));};Agent[_0x650a('0xa')]['push']=function(){this[_0x650a('0x3')]['push'](this[_0x650a('0x5')]['bind'](this),this[_0x650a('0x6')][_0x650a('0x8')](this));};Agent[_0x650a('0xa')]['handleDrained']=function(){this[_0x650a('0x6')](!![]);};Agent[_0x650a('0xa')][_0x650a('0x5')]=function(){logger[_0x650a('0xb')](_0x650a('0xc'),this[_0x650a('0x3')]['id'],this['agent']['id']);if(_[_0x650a('0xd')](this['realtime'][_0x650a('0xe')][this[_0x650a('0xf')]['id']])){logger[_0x650a('0xb')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this['squeue']['id'],this['agent']['id']);setTimeout(this['push'][_0x650a('0x8')](this),0x3e8);}else{if(this[_0x650a('0x2')][_0x650a('0x10')]||util[_0x650a('0x11')](this[_0x650a('0x3')]['id'],this['realtime']['agents'][this[_0x650a('0xf')]['id']],this[_0x650a('0x3')]['channel'],![])){this[_0x650a('0x12')][_0x650a('0xe')][this['agent']['id']][_0x650a('0x13')]=!![];this[_0x650a('0x12')][_0x650a('0xe')][this[_0x650a('0xf')]['id']][_0x650a('0x14')]=undefined;util['saveWaitingNotification'](this[_0x650a('0x12')],this['routing'],this[_0x650a('0xf')],this[_0x650a('0x3')][_0x650a('0x15')]);util[_0x650a('0x16')](this[_0x650a('0x17')],this[_0x650a('0x3')]['id'],this[_0x650a('0x12')][_0x650a('0xe')][this[_0x650a('0xf')]['id']],null,this[_0x650a('0x2')]);util[_0x650a('0x18')](this[_0x650a('0x3')]['id'],this[_0x650a('0x12')][_0x650a('0xe')][this[_0x650a('0xf')]['id']],_0x650a('0x19')+(this[_0x650a('0x2')][_0x650a('0x10')]?':FORCED':''));}else{logger[_0x650a('0xb')](_0x650a('0x1a'),this[_0x650a('0x3')]['id'],this['agent']['id']);setTimeout(this[_0x650a('0x4')][_0x650a('0x8')](this),0x3e8);}}};Agent[_0x650a('0xa')][_0x650a('0x6')]=function(_0x3c5bd4){if(_[_0x650a('0xd')](this['realtime'][_0x650a('0xe')][this[_0x650a('0xf')]['id']])){return logger[_0x650a('0xb')](_0x650a('0x1b'),this[_0x650a('0x3')]['id'],this[_0x650a('0xf')]['id']);}else{logger[_0x650a('0xb')](_0x650a('0x1c'),this['squeue']['id'],this[_0x650a('0xf')]['id']);util[_0x650a('0x1d')](this[_0x650a('0x17')],this['squeue']['id'],this[_0x650a('0x12')][_0x650a('0xe')][this['agent']['id']],null,this[_0x650a('0x2')]);this[_0x650a('0x12')][_0x650a('0xe')][this['agent']['id']]['busy']=![];this['realtime'][_0x650a('0xe')][this[_0x650a('0xf')]['id']][_0x650a('0x14')]=undefined;util[_0x650a('0x1e')](this['realtime'],this[_0x650a('0x2')],this[_0x650a('0xf')],this['squeue'][_0x650a('0x15')]);util[_0x650a('0x18')](this[_0x650a('0x3')]['id'],this[_0x650a('0x12')][_0x650a('0xe')][this['agent']['id']],_0x3c5bd4?_0x650a('0x1f'):'TIMEOUT');}if(!_0x3c5bd4){setTimeout(this[_0x650a('0x4')][_0x650a('0x8')](this),0x3e8);}};function agent(_0x5dbdf9,_0x43b91a,_0xa0e8ec,_0x4a0849){return new Agent(_0x5dbdf9,_0x43b91a,_0xa0e8ec,_0x4a0849);}module[_0x650a('0x20')]=agent;