server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   9 // * Website: https://www.xcally.com                                       *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
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  18 var _0x89c8=['realtime','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','channel','busy','showNotification','writeLog',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','isNil','hideNotification','busyQueue','STOP','TIMEOUT','exports','lodash','./util','routing','notificationId','agent','squeue','push','handleRun','bind','handleTimeout','drained','prototype','handleDrained','info','[%s][AGENT]\x20try\x20with\x20%s'];(function(_0x4a6cf8,_0x5534ef){var _0x22205e=function(_0x3f4d0d){while(--_0x3f4d0d){_0x4a6cf8['push'](_0x4a6cf8['shift']());}};_0x22205e(++_0x5534ef);}(_0x89c8,0x1e1));var _0x889c=function(_0x1e6a85,_0x5a75a1){_0x1e6a85=_0x1e6a85-0x0;var _0x16601e=_0x89c8[_0x1e6a85];return _0x16601e;};'use strict';var _=require(_0x889c('0x0'));var uuid=require('uuid');var util=require(_0x889c('0x1'));var logger=require('../../../../../config/logger')(_0x889c('0x2'));var Agent=function(_0x217cae,_0x1e6abe,_0x247f5e,_0x270e23){this[_0x889c('0x3')]=uuid['v4']();this['squeue']=_0x217cae;this[_0x889c('0x4')]=_0x1e6abe;this['realtime']=_0x247f5e;this['routing']=_0x270e23;this[_0x889c('0x5')][_0x889c('0x6')](this[_0x889c('0x7')][_0x889c('0x8')](this),this[_0x889c('0x9')][_0x889c('0x8')](this));this['squeue']['on']('timeout',this[_0x889c('0x9')][_0x889c('0x8')](this));this[_0x889c('0x5')]['on'](_0x889c('0xa'),this['handleDrained']['bind'](this));};Agent[_0x889c('0xb')][_0x889c('0x6')]=function(){this[_0x889c('0x5')]['push'](this[_0x889c('0x7')]['bind'](this),this[_0x889c('0x9')][_0x889c('0x8')](this));};Agent[_0x889c('0xb')][_0x889c('0xc')]=function(){this[_0x889c('0x9')](!![]);};Agent['prototype']['handleRun']=function(_0x72cd48){logger[_0x889c('0xd')](_0x889c('0xe'),this[_0x889c('0x5')]['id'],this['agent']['id']);if(_['isNil'](this[_0x889c('0xf')][_0x889c('0x10')][this[_0x889c('0x4')]['id']])){logger[_0x889c('0xd')](_0x889c('0x11'),this['squeue']['id'],this[_0x889c('0x4')]['id']);setTimeout(this[_0x889c('0x6')][_0x889c('0x8')](this),0x3e8);}else{if(this[_0x889c('0x2')][_0x889c('0x12')]||util['isAgentAvailable'](this[_0x889c('0x5')]['id'],this[_0x889c('0xf')]['agents'][this[_0x889c('0x4')]['id']],this[_0x889c('0x5')][_0x889c('0x13')],![])){this[_0x889c('0xf')][_0x889c('0x10')][this[_0x889c('0x4')]['id']][_0x889c('0x14')]=!![];this[_0x889c('0xf')][_0x889c('0x10')][this[_0x889c('0x4')]['id']]['busyQueue']=undefined;util[_0x889c('0x15')](this[_0x889c('0x3')],this['squeue']['id'],this[_0x889c('0xf')][_0x889c('0x10')][this['agent']['id']],null,this[_0x889c('0x2')]);util[_0x889c('0x16')](this[_0x889c('0x5')]['id'],this[_0x889c('0xf')][_0x889c('0x10')][this['agent']['id']],'RINGING'+(this['routing']['forcedOwnership']?_0x889c('0x17'):''));}else{logger[_0x889c('0xd')](_0x889c('0x18'),this[_0x889c('0x5')]['id'],this['agent']['id']);setTimeout(this[_0x889c('0x6')][_0x889c('0x8')](this),0x3e8);}}};Agent[_0x889c('0xb')][_0x889c('0x9')]=function(_0xfb8c49){if(_[_0x889c('0x19')](this['realtime']['agents'][this[_0x889c('0x4')]['id']])){return logger[_0x889c('0xd')](_0x889c('0x11'),this[_0x889c('0x5')]['id'],this[_0x889c('0x4')]['id']);}else{logger[_0x889c('0xd')]('[%s][AGENT]\x20timeout\x20with\x20%s',this[_0x889c('0x5')]['id'],this[_0x889c('0x4')]['id']);util[_0x889c('0x1a')](this[_0x889c('0x3')],this[_0x889c('0x5')]['id'],this[_0x889c('0xf')][_0x889c('0x10')][this[_0x889c('0x4')]['id']],null,this['routing']);this[_0x889c('0xf')][_0x889c('0x10')][this[_0x889c('0x4')]['id']][_0x889c('0x14')]=![];this[_0x889c('0xf')][_0x889c('0x10')][this[_0x889c('0x4')]['id']][_0x889c('0x1b')]=undefined;util[_0x889c('0x16')](this['squeue']['id'],this[_0x889c('0xf')][_0x889c('0x10')][this[_0x889c('0x4')]['id']],_0xfb8c49?_0x889c('0x1c'):_0x889c('0x1d'));}if(!_0xfb8c49){setTimeout(this[_0x889c('0x6')]['bind'](this),0x3e8);}};function agent(_0x5c0bac,_0x2c1566,_0x5a875,_0x3e593e){return new Agent(_0x5c0bac,_0x2c1566,_0x5a875,_0x3e593e);}module[_0x889c('0x1e')]=agent;