server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x3de1=['handleRun','bind','handleTimeout','drained','push','prototype','handleDrained','info','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','realtime','busy','busyQueue','writeLog',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','STOP','exports','lodash','uuid','routing','notificationId','squeue','agent'];(function(_0x57b54c,_0x54ce0d){var _0x59cc19=function(_0xa33bc6){while(--_0xa33bc6){_0x57b54c['push'](_0x57b54c['shift']());}};_0x59cc19(++_0x54ce0d);}(_0x3de1,0xff));var _0x13de=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x3de1[_0x3dd15e];return _0x231fd0;};'use strict';var _=require(_0x13de('0x0'));var uuid=require(_0x13de('0x1'));var util=require('./util');var logger=require('../../../../../config/logger')(_0x13de('0x2'));var Agent=function(_0x1f5f1c,_0x1db29a,_0x1e1c5d,_0x94b404){this[_0x13de('0x3')]=uuid['v4']();this[_0x13de('0x4')]=_0x1f5f1c;this[_0x13de('0x5')]=_0x1db29a;this['realtime']=_0x1e1c5d;this['routing']=_0x94b404;this['squeue']['push'](this[_0x13de('0x6')][_0x13de('0x7')](this),this[_0x13de('0x8')][_0x13de('0x7')](this));this[_0x13de('0x4')]['on']('timeout',this[_0x13de('0x8')][_0x13de('0x7')](this));this[_0x13de('0x4')]['on'](_0x13de('0x9'),this['handleDrained'][_0x13de('0x7')](this));};Agent['prototype'][_0x13de('0xa')]=function(){this['squeue'][_0x13de('0xa')](this[_0x13de('0x6')][_0x13de('0x7')](this),this['handleTimeout']['bind'](this));};Agent[_0x13de('0xb')][_0x13de('0xc')]=function(){this[_0x13de('0x8')](!![]);};Agent[_0x13de('0xb')][_0x13de('0x6')]=function(_0x3df15e){logger[_0x13de('0xd')]('[%s][AGENT]\x20try\x20with\x20%s',this[_0x13de('0x4')]['id'],this[_0x13de('0x5')]['id']);if(_[_0x13de('0xe')](this['realtime'][_0x13de('0xf')][this[_0x13de('0x5')]['id']])){logger[_0x13de('0xd')](_0x13de('0x10'),this[_0x13de('0x4')]['id'],this['agent']['id']);setTimeout(this[_0x13de('0xa')]['bind'](this),0x3e8);}else{if(this[_0x13de('0x2')][_0x13de('0x11')]||util[_0x13de('0x12')](this[_0x13de('0x4')]['id'],this[_0x13de('0x13')][_0x13de('0xf')][this[_0x13de('0x5')]['id']],this[_0x13de('0x4')]['channel'],![])){this[_0x13de('0x13')]['agents'][this[_0x13de('0x5')]['id']][_0x13de('0x14')]=!![];this['realtime'][_0x13de('0xf')][this['agent']['id']][_0x13de('0x15')]=undefined;util['showNotification'](this[_0x13de('0x3')],this['squeue']['id'],this['realtime'][_0x13de('0xf')][this[_0x13de('0x5')]['id']],null,this['routing']);util[_0x13de('0x16')](this[_0x13de('0x4')]['id'],this['realtime'][_0x13de('0xf')][this[_0x13de('0x5')]['id']],'RINGING'+(this[_0x13de('0x2')][_0x13de('0x11')]?_0x13de('0x17'):''));}else{logger[_0x13de('0xd')](_0x13de('0x18'),this[_0x13de('0x4')]['id'],this[_0x13de('0x5')]['id']);setTimeout(this[_0x13de('0xa')][_0x13de('0x7')](this),0x3e8);}}};Agent[_0x13de('0xb')][_0x13de('0x8')]=function(_0xed84dd){if(_[_0x13de('0xe')](this[_0x13de('0x13')][_0x13de('0xf')][this['agent']['id']])){return logger[_0x13de('0xd')](_0x13de('0x10'),this[_0x13de('0x4')]['id'],this[_0x13de('0x5')]['id']);}else{logger[_0x13de('0xd')](_0x13de('0x19'),this[_0x13de('0x4')]['id'],this[_0x13de('0x5')]['id']);util[_0x13de('0x1a')](this[_0x13de('0x3')],this[_0x13de('0x4')]['id'],this[_0x13de('0x13')][_0x13de('0xf')][this[_0x13de('0x5')]['id']],null,this[_0x13de('0x2')]);this[_0x13de('0x13')]['agents'][this['agent']['id']][_0x13de('0x14')]=![];this['realtime'][_0x13de('0xf')][this[_0x13de('0x5')]['id']][_0x13de('0x15')]=undefined;util[_0x13de('0x16')](this['squeue']['id'],this[_0x13de('0x13')][_0x13de('0xf')][this['agent']['id']],_0xed84dd?_0x13de('0x1b'):'TIMEOUT');}if(!_0xed84dd){setTimeout(this['push'][_0x13de('0x7')](this),0x3e8);}};function agent(_0x1600de,_0x5a5150,_0x3f0643,_0x3a0c74){return new Agent(_0x1600de,_0x5a5150,_0x3f0643,_0x3a0c74);}module[_0x13de('0x1c')]=agent;