server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xb2ed=['[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','agents','channel','busy','busyQueue','showNotification','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','writeLog','STOP','TIMEOUT','exports','lodash','uuid','./util','../../../../../config/logger','notificationId','squeue','agent','realtime','routing','push','bind','handleTimeout','timeout','drained','handleDrained','prototype','handleRun','[%s][AGENT]\x20try\x20with\x20%s','isNil','info'];(function(_0x75e852,_0x2171f){var _0x307f14=function(_0x8af979){while(--_0x8af979){_0x75e852['push'](_0x75e852['shift']());}};_0x307f14(++_0x2171f);}(_0xb2ed,0x127));var _0xdb2e=function(_0x22431e,_0x5af0a3){_0x22431e=_0x22431e-0x0;var _0xd978e9=_0xb2ed[_0x22431e];return _0xd978e9;};'use strict';var _=require(_0xdb2e('0x0'));var uuid=require(_0xdb2e('0x1'));var util=require(_0xdb2e('0x2'));var logger=require(_0xdb2e('0x3'))('routing');var Agent=function(_0x367ea6,_0x1b8b66,_0x55bb5f,_0x325f03){this[_0xdb2e('0x4')]=uuid['v4']();this[_0xdb2e('0x5')]=_0x367ea6;this[_0xdb2e('0x6')]=_0x1b8b66;this[_0xdb2e('0x7')]=_0x55bb5f;this[_0xdb2e('0x8')]=_0x325f03;this['squeue'][_0xdb2e('0x9')](this['handleRun'][_0xdb2e('0xa')](this),this[_0xdb2e('0xb')][_0xdb2e('0xa')](this));this[_0xdb2e('0x5')]['on'](_0xdb2e('0xc'),this[_0xdb2e('0xb')][_0xdb2e('0xa')](this));this[_0xdb2e('0x5')]['on'](_0xdb2e('0xd'),this[_0xdb2e('0xe')][_0xdb2e('0xa')](this));};Agent[_0xdb2e('0xf')][_0xdb2e('0x9')]=function(){this[_0xdb2e('0x5')][_0xdb2e('0x9')](this[_0xdb2e('0x10')]['bind'](this),this[_0xdb2e('0xb')][_0xdb2e('0xa')](this));};Agent[_0xdb2e('0xf')]['handleDrained']=function(){this[_0xdb2e('0xb')](!![]);};Agent[_0xdb2e('0xf')]['handleRun']=function(_0x3bbf94){logger['info'](_0xdb2e('0x11'),this[_0xdb2e('0x5')]['id'],this[_0xdb2e('0x6')]['id']);if(_[_0xdb2e('0x12')](this[_0xdb2e('0x7')]['agents'][this[_0xdb2e('0x6')]['id']])){logger[_0xdb2e('0x13')](_0xdb2e('0x14'),this['squeue']['id'],this[_0xdb2e('0x6')]['id']);setTimeout(this[_0xdb2e('0x9')]['bind'](this),0x3e8);}else{if(this['routing'][_0xdb2e('0x15')]||util['isAgentAvailable'](this[_0xdb2e('0x5')]['id'],this[_0xdb2e('0x7')][_0xdb2e('0x16')][this[_0xdb2e('0x6')]['id']],this[_0xdb2e('0x5')][_0xdb2e('0x17')],![])){this[_0xdb2e('0x7')]['agents'][this['agent']['id']][_0xdb2e('0x18')]=!![];this[_0xdb2e('0x7')][_0xdb2e('0x16')][this[_0xdb2e('0x6')]['id']][_0xdb2e('0x19')]=undefined;util[_0xdb2e('0x1a')](this['notificationId'],this[_0xdb2e('0x5')]['id'],this[_0xdb2e('0x7')][_0xdb2e('0x16')][this['agent']['id']],null,this['routing']);util['writeLog'](this['squeue']['id'],this[_0xdb2e('0x7')][_0xdb2e('0x16')][this[_0xdb2e('0x6')]['id']],_0xdb2e('0x1b')+(this['routing']['forcedOwnership']?_0xdb2e('0x1c'):''));}else{logger[_0xdb2e('0x13')](_0xdb2e('0x1d'),this[_0xdb2e('0x5')]['id'],this['agent']['id']);setTimeout(this[_0xdb2e('0x9')]['bind'](this),0x3e8);}}};Agent[_0xdb2e('0xf')][_0xdb2e('0xb')]=function(_0x553050){if(_[_0xdb2e('0x12')](this[_0xdb2e('0x7')][_0xdb2e('0x16')][this[_0xdb2e('0x6')]['id']])){return logger[_0xdb2e('0x13')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xdb2e('0x5')]['id'],this['agent']['id']);}else{logger[_0xdb2e('0x13')](_0xdb2e('0x1e'),this[_0xdb2e('0x5')]['id'],this[_0xdb2e('0x6')]['id']);util['hideNotification'](this[_0xdb2e('0x4')],this['squeue']['id'],this['realtime'][_0xdb2e('0x16')][this[_0xdb2e('0x6')]['id']],null,this[_0xdb2e('0x8')]);this['realtime'][_0xdb2e('0x16')][this[_0xdb2e('0x6')]['id']][_0xdb2e('0x18')]=![];this['realtime']['agents'][this[_0xdb2e('0x6')]['id']][_0xdb2e('0x19')]=undefined;util[_0xdb2e('0x1f')](this[_0xdb2e('0x5')]['id'],this['realtime'][_0xdb2e('0x16')][this[_0xdb2e('0x6')]['id']],_0x553050?_0xdb2e('0x20'):_0xdb2e('0x21'));}if(!_0x553050){setTimeout(this[_0xdb2e('0x9')][_0xdb2e('0xa')](this),0x3e8);}};function agent(_0x3173ad,_0xcf1f88,_0x1c1ebf,_0x5485d3){return new Agent(_0x3173ad,_0xcf1f88,_0x1c1ebf,_0x5485d3);}module[_0xdb2e('0x22')]=agent;