server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xdc42=['debug','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','forcedOwnership','busy','busyQueue','showNotification','notificationId','writeLog','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','[%s][AGENT]\x20timeout\x20with\x20%s','STOP','TIMEOUT','exports','./util','../../../../../config/logger','routing','squeue','agent','realtime','push','bind','drained','handleDrained','prototype','handleRun','handleTimeout'];(function(_0x4a9fb1,_0x273043){var _0x348672=function(_0x142b69){while(--_0x142b69){_0x4a9fb1['push'](_0x4a9fb1['shift']());}};_0x348672(++_0x273043);}(_0xdc42,0x167));var _0x2dc4=function(_0x43d57e,_0x3851b6){_0x43d57e=_0x43d57e-0x0;var _0x481cff=_0xdc42[_0x43d57e];return _0x481cff;};'use strict';var _=require('lodash');var uuid=require('uuid');var util=require(_0x2dc4('0x0'));var logger=require(_0x2dc4('0x1'))(_0x2dc4('0x2'));var Agent=function(_0x3cf9a3,_0x23c5e5,_0x494440,_0x1156a7){this['notificationId']=uuid['v4']();this[_0x2dc4('0x3')]=_0x3cf9a3;this[_0x2dc4('0x4')]=_0x23c5e5;this[_0x2dc4('0x5')]=_0x494440;this['routing']=_0x1156a7;this[_0x2dc4('0x3')][_0x2dc4('0x6')](this['handleRun']['bind'](this),this['handleTimeout'][_0x2dc4('0x7')](this));this[_0x2dc4('0x3')]['on']('timeout',this['handleTimeout'][_0x2dc4('0x7')](this));this[_0x2dc4('0x3')]['on'](_0x2dc4('0x8'),this[_0x2dc4('0x9')]['bind'](this));};Agent[_0x2dc4('0xa')][_0x2dc4('0x6')]=function(){this[_0x2dc4('0x3')][_0x2dc4('0x6')](this[_0x2dc4('0xb')][_0x2dc4('0x7')](this),this['handleTimeout']['bind'](this));};Agent[_0x2dc4('0xa')]['handleDrained']=function(){this[_0x2dc4('0xc')](!![]);};Agent[_0x2dc4('0xa')][_0x2dc4('0xb')]=function(){logger[_0x2dc4('0xd')](_0x2dc4('0xe'),this[_0x2dc4('0x3')]['id'],this[_0x2dc4('0x4')]['id']);if(_[_0x2dc4('0xf')](this[_0x2dc4('0x5')][_0x2dc4('0x10')][this[_0x2dc4('0x4')]['id']])){logger[_0x2dc4('0xd')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x2dc4('0x3')]['id'],this[_0x2dc4('0x4')]['id']);setTimeout(this[_0x2dc4('0x6')][_0x2dc4('0x7')](this),0x3e8);}else{if(this[_0x2dc4('0x2')][_0x2dc4('0x11')]||util['isAgentAvailable'](this[_0x2dc4('0x3')]['id'],this[_0x2dc4('0x5')][_0x2dc4('0x10')][this['agent']['id']],this[_0x2dc4('0x3')]['channel'],![])){this[_0x2dc4('0x5')][_0x2dc4('0x10')][this[_0x2dc4('0x4')]['id']][_0x2dc4('0x12')]=!![];this[_0x2dc4('0x5')][_0x2dc4('0x10')][this[_0x2dc4('0x4')]['id']][_0x2dc4('0x13')]=undefined;util[_0x2dc4('0x14')](this[_0x2dc4('0x15')],this[_0x2dc4('0x3')]['id'],this[_0x2dc4('0x5')][_0x2dc4('0x10')][this[_0x2dc4('0x4')]['id']],null,this['routing']);util[_0x2dc4('0x16')](this[_0x2dc4('0x3')]['id'],this[_0x2dc4('0x5')][_0x2dc4('0x10')][this[_0x2dc4('0x4')]['id']],_0x2dc4('0x17')+(this[_0x2dc4('0x2')][_0x2dc4('0x11')]?_0x2dc4('0x18'):''));}else{logger[_0x2dc4('0xd')](_0x2dc4('0x19'),this['squeue']['id'],this[_0x2dc4('0x4')]['id']);setTimeout(this[_0x2dc4('0x6')][_0x2dc4('0x7')](this),0x3e8);}}};Agent[_0x2dc4('0xa')][_0x2dc4('0xc')]=function(_0x563bf7){if(_[_0x2dc4('0xf')](this['realtime'][_0x2dc4('0x10')][this[_0x2dc4('0x4')]['id']])){return logger['debug'](_0x2dc4('0x1a'),this[_0x2dc4('0x3')]['id'],this['agent']['id']);}else{logger[_0x2dc4('0xd')](_0x2dc4('0x1b'),this[_0x2dc4('0x3')]['id'],this[_0x2dc4('0x4')]['id']);util['hideNotification'](this[_0x2dc4('0x15')],this[_0x2dc4('0x3')]['id'],this[_0x2dc4('0x5')][_0x2dc4('0x10')][this[_0x2dc4('0x4')]['id']],null,this['routing']);this['realtime'][_0x2dc4('0x10')][this[_0x2dc4('0x4')]['id']][_0x2dc4('0x12')]=![];this[_0x2dc4('0x5')]['agents'][this[_0x2dc4('0x4')]['id']][_0x2dc4('0x13')]=undefined;util[_0x2dc4('0x16')](this[_0x2dc4('0x3')]['id'],this[_0x2dc4('0x5')][_0x2dc4('0x10')][this[_0x2dc4('0x4')]['id']],_0x563bf7?_0x2dc4('0x1c'):_0x2dc4('0x1d'));}if(!_0x563bf7){setTimeout(this['push'][_0x2dc4('0x7')](this),0x3e8);}};function agent(_0x213a87,_0x284d9e,_0x40d846,_0x51feb9){return new Agent(_0x213a87,_0x284d9e,_0x40d846,_0x51feb9);}module[_0x2dc4('0x1e')]=agent;