server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
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  18 var _0x04ec=['hideNotification','STOP','TIMEOUT','exports','lodash','uuid','../../../../../config/logger','routing','squeue','agent','push','bind','handleTimeout','timeout','drained','handleDrained','prototype','handleRun','info','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','isAgentAvailable','realtime','channel','busy','busyQueue','showNotification','notificationId','writeLog','RINGING','forcedOwnership',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s'];(function(_0x33108c,_0x34e56b){var _0xdff147=function(_0x1a0289){while(--_0x1a0289){_0x33108c['push'](_0x33108c['shift']());}};_0xdff147(++_0x34e56b);}(_0x04ec,0xf9));var _0xc04e=function(_0x4b3f3e,_0x47dfcc){_0x4b3f3e=_0x4b3f3e-0x0;var _0x921fc3=_0x04ec[_0x4b3f3e];return _0x921fc3;};'use strict';var _=require(_0xc04e('0x0'));var uuid=require(_0xc04e('0x1'));var util=require('./util');var logger=require(_0xc04e('0x2'))(_0xc04e('0x3'));var Agent=function(_0x5c5a80,_0x318304,_0x40ef82,_0x3cb170){this['notificationId']=uuid['v4']();this[_0xc04e('0x4')]=_0x5c5a80;this[_0xc04e('0x5')]=_0x318304;this['realtime']=_0x40ef82;this[_0xc04e('0x3')]=_0x3cb170;this['squeue'][_0xc04e('0x6')](this['handleRun'][_0xc04e('0x7')](this),this[_0xc04e('0x8')][_0xc04e('0x7')](this));this[_0xc04e('0x4')]['on'](_0xc04e('0x9'),this['handleTimeout'][_0xc04e('0x7')](this));this[_0xc04e('0x4')]['on'](_0xc04e('0xa'),this[_0xc04e('0xb')][_0xc04e('0x7')](this));};Agent[_0xc04e('0xc')][_0xc04e('0x6')]=function(){this['squeue'][_0xc04e('0x6')](this[_0xc04e('0xd')]['bind'](this),this[_0xc04e('0x8')][_0xc04e('0x7')](this));};Agent[_0xc04e('0xc')][_0xc04e('0xb')]=function(){this[_0xc04e('0x8')](!![]);};Agent[_0xc04e('0xc')]['handleRun']=function(_0x531587){logger[_0xc04e('0xe')]('[%s][AGENT]\x20try\x20with\x20%s',this[_0xc04e('0x4')]['id'],this[_0xc04e('0x5')]['id']);if(_[_0xc04e('0xf')](this['realtime'][_0xc04e('0x10')][this['agent']['id']])){logger[_0xc04e('0xe')](_0xc04e('0x11'),this[_0xc04e('0x4')]['id'],this[_0xc04e('0x5')]['id']);setTimeout(this[_0xc04e('0x6')][_0xc04e('0x7')](this),0x3e8);}else{if(this[_0xc04e('0x3')]['forcedOwnership']||util[_0xc04e('0x12')](this[_0xc04e('0x4')]['id'],this[_0xc04e('0x13')][_0xc04e('0x10')][this[_0xc04e('0x5')]['id']],this[_0xc04e('0x4')][_0xc04e('0x14')],![])){this[_0xc04e('0x13')][_0xc04e('0x10')][this['agent']['id']][_0xc04e('0x15')]=!![];this['realtime'][_0xc04e('0x10')][this[_0xc04e('0x5')]['id']][_0xc04e('0x16')]=undefined;util[_0xc04e('0x17')](this[_0xc04e('0x18')],this[_0xc04e('0x4')]['id'],this[_0xc04e('0x13')][_0xc04e('0x10')][this[_0xc04e('0x5')]['id']],null,this[_0xc04e('0x3')]);util[_0xc04e('0x19')](this[_0xc04e('0x4')]['id'],this[_0xc04e('0x13')][_0xc04e('0x10')][this['agent']['id']],_0xc04e('0x1a')+(this['routing'][_0xc04e('0x1b')]?_0xc04e('0x1c'):''));}else{logger[_0xc04e('0xe')](_0xc04e('0x1d'),this['squeue']['id'],this[_0xc04e('0x5')]['id']);setTimeout(this[_0xc04e('0x6')]['bind'](this),0x3e8);}}};Agent[_0xc04e('0xc')][_0xc04e('0x8')]=function(_0x533acc){if(_['isNil'](this[_0xc04e('0x13')]['agents'][this[_0xc04e('0x5')]['id']])){return logger[_0xc04e('0xe')](_0xc04e('0x11'),this['squeue']['id'],this[_0xc04e('0x5')]['id']);}else{logger['info'](_0xc04e('0x1e'),this[_0xc04e('0x4')]['id'],this[_0xc04e('0x5')]['id']);util[_0xc04e('0x1f')](this[_0xc04e('0x18')],this[_0xc04e('0x4')]['id'],this['realtime'][_0xc04e('0x10')][this['agent']['id']],null,this[_0xc04e('0x3')]);this[_0xc04e('0x13')][_0xc04e('0x10')][this['agent']['id']][_0xc04e('0x15')]=![];this[_0xc04e('0x13')][_0xc04e('0x10')][this[_0xc04e('0x5')]['id']][_0xc04e('0x16')]=undefined;util[_0xc04e('0x19')](this[_0xc04e('0x4')]['id'],this[_0xc04e('0x13')][_0xc04e('0x10')][this[_0xc04e('0x5')]['id']],_0x533acc?_0xc04e('0x20'):_0xc04e('0x21'));}if(!_0x533acc){setTimeout(this[_0xc04e('0x6')][_0xc04e('0x7')](this),0x3e8);}};function agent(_0x5f39ba,_0x35131c,_0x3b030b,_0x37bf4b){return new Agent(_0x5f39ba,_0x35131c,_0x3b030b,_0x37bf4b);}module[_0xc04e('0x22')]=agent;