Built motion from commit (unavailable).|2.5.6
[motion2.git] / server / services / routing / server / applications / strategy / agent.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x99f4=['busy','busyQueue','showNotification','writeLog','RINGING',':FORCED','info','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','TIMEOUT','exports','lodash','./util','../../../../../config/logger','routing','notificationId','squeue','agent','realtime','handleRun','bind','handleTimeout','timeout','drained','handleDrained','prototype','push','isNil','agents','channel'];(function(_0xfae23b,_0x2be4ba){var _0x200640=function(_0x4ae258){while(--_0x4ae258){_0xfae23b['push'](_0xfae23b['shift']());}};_0x200640(++_0x2be4ba);}(_0x99f4,0x161));var _0x499f=function(_0x28c33a,_0x1288c0){_0x28c33a=_0x28c33a-0x0;var _0x1fe8e2=_0x99f4[_0x28c33a];return _0x1fe8e2;};'use strict';var _=require(_0x499f('0x0'));var uuid=require('uuid');var util=require(_0x499f('0x1'));var logger=require(_0x499f('0x2'))(_0x499f('0x3'));var Agent=function(_0x16512b,_0x576b97,_0x2bb740,_0x473b94){this[_0x499f('0x4')]=uuid['v4']();this[_0x499f('0x5')]=_0x16512b;this[_0x499f('0x6')]=_0x576b97;this[_0x499f('0x7')]=_0x2bb740;this[_0x499f('0x3')]=_0x473b94;this[_0x499f('0x5')]['push'](this[_0x499f('0x8')][_0x499f('0x9')](this),this[_0x499f('0xa')][_0x499f('0x9')](this));this[_0x499f('0x5')]['on'](_0x499f('0xb'),this[_0x499f('0xa')][_0x499f('0x9')](this));this['squeue']['on'](_0x499f('0xc'),this[_0x499f('0xd')][_0x499f('0x9')](this));};Agent[_0x499f('0xe')][_0x499f('0xf')]=function(){this[_0x499f('0x5')][_0x499f('0xf')](this[_0x499f('0x8')]['bind'](this),this[_0x499f('0xa')][_0x499f('0x9')](this));};Agent['prototype'][_0x499f('0xd')]=function(){this['handleTimeout'](!![]);};Agent[_0x499f('0xe')][_0x499f('0x8')]=function(_0x155206){logger['info']('[%s][AGENT]\x20try\x20with\x20%s',this['squeue']['id'],this[_0x499f('0x6')]['id']);if(_[_0x499f('0x10')](this[_0x499f('0x7')][_0x499f('0x11')][this[_0x499f('0x6')]['id']])){logger['info']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x499f('0x5')]['id'],this[_0x499f('0x6')]['id']);setTimeout(this[_0x499f('0xf')][_0x499f('0x9')](this),0x3e8);}else{if(this[_0x499f('0x3')]['forcedOwnership']||util['isAgentAvailable'](this[_0x499f('0x5')]['id'],this[_0x499f('0x7')]['agents'][this['agent']['id']],this[_0x499f('0x5')][_0x499f('0x12')],![])){this['realtime'][_0x499f('0x11')][this[_0x499f('0x6')]['id']][_0x499f('0x13')]=!![];this[_0x499f('0x7')][_0x499f('0x11')][this['agent']['id']][_0x499f('0x14')]=undefined;util[_0x499f('0x15')](this[_0x499f('0x4')],this[_0x499f('0x5')]['id'],this[_0x499f('0x7')][_0x499f('0x11')][this[_0x499f('0x6')]['id']],null,this[_0x499f('0x3')]);util[_0x499f('0x16')](this[_0x499f('0x5')]['id'],this[_0x499f('0x7')][_0x499f('0x11')][this[_0x499f('0x6')]['id']],_0x499f('0x17')+(this[_0x499f('0x3')]['forcedOwnership']?_0x499f('0x18'):''));}else{logger['info']('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this[_0x499f('0x5')]['id'],this['agent']['id']);setTimeout(this['push'][_0x499f('0x9')](this),0x3e8);}}};Agent[_0x499f('0xe')]['handleTimeout']=function(_0x4b5ce6){if(_['isNil'](this[_0x499f('0x7')][_0x499f('0x11')][this[_0x499f('0x6')]['id']])){return logger[_0x499f('0x19')](_0x499f('0x1a'),this[_0x499f('0x5')]['id'],this[_0x499f('0x6')]['id']);}else{logger['info'](_0x499f('0x1b'),this[_0x499f('0x5')]['id'],this[_0x499f('0x6')]['id']);util[_0x499f('0x1c')](this[_0x499f('0x4')],this[_0x499f('0x5')]['id'],this['realtime'][_0x499f('0x11')][this[_0x499f('0x6')]['id']],null,this[_0x499f('0x3')]);this['realtime'][_0x499f('0x11')][this[_0x499f('0x6')]['id']][_0x499f('0x13')]=![];this[_0x499f('0x7')][_0x499f('0x11')][this[_0x499f('0x6')]['id']][_0x499f('0x14')]=undefined;util['writeLog'](this[_0x499f('0x5')]['id'],this['realtime'][_0x499f('0x11')][this[_0x499f('0x6')]['id']],_0x4b5ce6?'STOP':_0x499f('0x1d'));}if(!_0x4b5ce6){setTimeout(this[_0x499f('0xf')][_0x499f('0x9')](this),0x3e8);}};function agent(_0x160ad3,_0x2d5a05,_0x10a3a4,_0x1a3b0b){return new Agent(_0x160ad3,_0x2d5a05,_0x10a3a4,_0x1a3b0b);}module[_0x499f('0x1e')]=agent;