server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x74cf=['agent','realtime','push','handleRun','handleTimeout','bind','timeout','prototype','handleDrained','info','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','forcedOwnership','isAgentAvailable','channel','busy','busyQueue','RINGING',':FORCED','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','writeLog','STOP','TIMEOUT','routing','notificationId','squeue'];(function(_0x301657,_0x76a8e3){var _0x370285=function(_0x1fbeca){while(--_0x1fbeca){_0x301657['push'](_0x301657['shift']());}};_0x370285(++_0x76a8e3);}(_0x74cf,0x13c));var _0xf74c=function(_0x19b9f5,_0x2ff200){_0x19b9f5=_0x19b9f5-0x0;var _0x89c067=_0x74cf[_0x19b9f5];return _0x89c067;};'use strict';var _=require('lodash');var uuid=require('uuid');var util=require('./util');var logger=require('../../../../../config/logger')(_0xf74c('0x0'));var Agent=function(_0x33bdba,_0x5396ba,_0x3593a0,_0x5b91ed){this[_0xf74c('0x1')]=uuid['v4']();this[_0xf74c('0x2')]=_0x33bdba;this[_0xf74c('0x3')]=_0x5396ba;this[_0xf74c('0x4')]=_0x3593a0;this['routing']=_0x5b91ed;this[_0xf74c('0x2')][_0xf74c('0x5')](this[_0xf74c('0x6')]['bind'](this),this[_0xf74c('0x7')][_0xf74c('0x8')](this));this['squeue']['on'](_0xf74c('0x9'),this[_0xf74c('0x7')][_0xf74c('0x8')](this));this['squeue']['on']('drained',this['handleDrained'][_0xf74c('0x8')](this));};Agent['prototype'][_0xf74c('0x5')]=function(){this[_0xf74c('0x2')][_0xf74c('0x5')](this[_0xf74c('0x6')][_0xf74c('0x8')](this),this[_0xf74c('0x7')]['bind'](this));};Agent[_0xf74c('0xa')][_0xf74c('0xb')]=function(){this['handleTimeout'](!![]);};Agent[_0xf74c('0xa')][_0xf74c('0x6')]=function(_0x11f4d6){logger[_0xf74c('0xc')](_0xf74c('0xd'),this[_0xf74c('0x2')]['id'],this[_0xf74c('0x3')]['id']);if(_[_0xf74c('0xe')](this[_0xf74c('0x4')][_0xf74c('0xf')][this['agent']['id']])){logger['info']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this['squeue']['id'],this[_0xf74c('0x3')]['id']);setTimeout(this[_0xf74c('0x5')]['bind'](this),0x3e8);}else{if(this[_0xf74c('0x0')][_0xf74c('0x10')]||util[_0xf74c('0x11')](this['squeue']['id'],this[_0xf74c('0x4')][_0xf74c('0xf')][this[_0xf74c('0x3')]['id']],this[_0xf74c('0x2')][_0xf74c('0x12')],![])){this['realtime'][_0xf74c('0xf')][this[_0xf74c('0x3')]['id']][_0xf74c('0x13')]=!![];this['realtime'][_0xf74c('0xf')][this['agent']['id']][_0xf74c('0x14')]=undefined;util['showNotification'](this[_0xf74c('0x1')],this[_0xf74c('0x2')]['id'],this['realtime'][_0xf74c('0xf')][this[_0xf74c('0x3')]['id']],null,this['routing']);util['writeLog'](this['squeue']['id'],this['realtime']['agents'][this[_0xf74c('0x3')]['id']],_0xf74c('0x15')+(this[_0xf74c('0x0')]['forcedOwnership']?_0xf74c('0x16'):''));}else{logger['info']('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this['squeue']['id'],this[_0xf74c('0x3')]['id']);setTimeout(this[_0xf74c('0x5')][_0xf74c('0x8')](this),0x3e8);}}};Agent[_0xf74c('0xa')]['handleTimeout']=function(_0x7d9cad){if(_[_0xf74c('0xe')](this[_0xf74c('0x4')]['agents'][this[_0xf74c('0x3')]['id']])){return logger[_0xf74c('0xc')](_0xf74c('0x17'),this[_0xf74c('0x2')]['id'],this[_0xf74c('0x3')]['id']);}else{logger[_0xf74c('0xc')](_0xf74c('0x18'),this['squeue']['id'],this['agent']['id']);util[_0xf74c('0x19')](this[_0xf74c('0x1')],this[_0xf74c('0x2')]['id'],this[_0xf74c('0x4')]['agents'][this['agent']['id']],null,this[_0xf74c('0x0')]);this[_0xf74c('0x4')][_0xf74c('0xf')][this[_0xf74c('0x3')]['id']][_0xf74c('0x13')]=![];this[_0xf74c('0x4')][_0xf74c('0xf')][this[_0xf74c('0x3')]['id']]['busyQueue']=undefined;util[_0xf74c('0x1a')](this[_0xf74c('0x2')]['id'],this[_0xf74c('0x4')]['agents'][this[_0xf74c('0x3')]['id']],_0x7d9cad?_0xf74c('0x1b'):_0xf74c('0x1c'));}if(!_0x7d9cad){setTimeout(this[_0xf74c('0x5')][_0xf74c('0x8')](this),0x3e8);}};function agent(_0x2c2d1e,_0x1ee3be,_0x24506a,_0x2242e2){return new Agent(_0x2c2d1e,_0x1ee3be,_0x24506a,_0x2242e2);}module['exports']=agent;