server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x5ae0=['prototype','handleDrained','debug','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','busy','busyQueue','showNotification','notificationId','writeLog','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','isNil','hideNotification','STOP','TIMEOUT','lodash','uuid','../../../../../config/logger','squeue','agent','realtime','routing','push','handleRun','bind','timeout','handleTimeout'];(function(_0x3eb4d3,_0x14cac0){var _0x2ed110=function(_0x1a86a2){while(--_0x1a86a2){_0x3eb4d3['push'](_0x3eb4d3['shift']());}};_0x2ed110(++_0x14cac0);}(_0x5ae0,0x102));var _0x05ae=function(_0x50dd7f,_0x54b40e){_0x50dd7f=_0x50dd7f-0x0;var _0x39ebd9=_0x5ae0[_0x50dd7f];return _0x39ebd9;};'use strict';var _=require(_0x05ae('0x0'));var uuid=require(_0x05ae('0x1'));var util=require('./util');var logger=require(_0x05ae('0x2'))('routing');var Agent=function(_0x597d0d,_0x531a02,_0x4df245,_0x5767a4){this['notificationId']=uuid['v4']();this[_0x05ae('0x3')]=_0x597d0d;this[_0x05ae('0x4')]=_0x531a02;this[_0x05ae('0x5')]=_0x4df245;this[_0x05ae('0x6')]=_0x5767a4;this['squeue'][_0x05ae('0x7')](this[_0x05ae('0x8')][_0x05ae('0x9')](this),this['handleTimeout'][_0x05ae('0x9')](this));this[_0x05ae('0x3')]['on'](_0x05ae('0xa'),this[_0x05ae('0xb')][_0x05ae('0x9')](this));this['squeue']['on']('drained',this['handleDrained'][_0x05ae('0x9')](this));};Agent[_0x05ae('0xc')][_0x05ae('0x7')]=function(){this[_0x05ae('0x3')][_0x05ae('0x7')](this[_0x05ae('0x8')][_0x05ae('0x9')](this),this['handleTimeout'][_0x05ae('0x9')](this));};Agent[_0x05ae('0xc')][_0x05ae('0xd')]=function(){this[_0x05ae('0xb')](!![]);};Agent['prototype'][_0x05ae('0x8')]=function(){logger[_0x05ae('0xe')]('[%s][AGENT]\x20try\x20with\x20%s',this['squeue']['id'],this[_0x05ae('0x4')]['id']);if(_['isNil'](this[_0x05ae('0x5')][_0x05ae('0xf')][this['agent']['id']])){logger['debug'](_0x05ae('0x10'),this[_0x05ae('0x3')]['id'],this['agent']['id']);setTimeout(this[_0x05ae('0x7')][_0x05ae('0x9')](this),0x3e8);}else{if(this[_0x05ae('0x6')][_0x05ae('0x11')]||util[_0x05ae('0x12')](this[_0x05ae('0x3')]['id'],this['realtime']['agents'][this[_0x05ae('0x4')]['id']],this[_0x05ae('0x3')][_0x05ae('0x13')],![])){this['realtime'][_0x05ae('0xf')][this[_0x05ae('0x4')]['id']][_0x05ae('0x14')]=!![];this[_0x05ae('0x5')]['agents'][this[_0x05ae('0x4')]['id']][_0x05ae('0x15')]=undefined;util[_0x05ae('0x16')](this[_0x05ae('0x17')],this['squeue']['id'],this[_0x05ae('0x5')][_0x05ae('0xf')][this[_0x05ae('0x4')]['id']],null,this[_0x05ae('0x6')]);util[_0x05ae('0x18')](this[_0x05ae('0x3')]['id'],this[_0x05ae('0x5')]['agents'][this[_0x05ae('0x4')]['id']],'RINGING'+(this[_0x05ae('0x6')][_0x05ae('0x11')]?':FORCED':''));}else{logger[_0x05ae('0xe')](_0x05ae('0x19'),this[_0x05ae('0x3')]['id'],this['agent']['id']);setTimeout(this[_0x05ae('0x7')]['bind'](this),0x3e8);}}};Agent[_0x05ae('0xc')][_0x05ae('0xb')]=function(_0x2f985c){if(_[_0x05ae('0x1a')](this[_0x05ae('0x5')][_0x05ae('0xf')][this[_0x05ae('0x4')]['id']])){return logger[_0x05ae('0xe')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x05ae('0x3')]['id'],this['agent']['id']);}else{logger[_0x05ae('0xe')]('[%s][AGENT]\x20timeout\x20with\x20%s',this[_0x05ae('0x3')]['id'],this[_0x05ae('0x4')]['id']);util[_0x05ae('0x1b')](this[_0x05ae('0x17')],this['squeue']['id'],this[_0x05ae('0x5')][_0x05ae('0xf')][this[_0x05ae('0x4')]['id']],null,this[_0x05ae('0x6')]);this['realtime'][_0x05ae('0xf')][this[_0x05ae('0x4')]['id']][_0x05ae('0x14')]=![];this[_0x05ae('0x5')][_0x05ae('0xf')][this[_0x05ae('0x4')]['id']][_0x05ae('0x15')]=undefined;util[_0x05ae('0x18')](this[_0x05ae('0x3')]['id'],this[_0x05ae('0x5')][_0x05ae('0xf')][this[_0x05ae('0x4')]['id']],_0x2f985c?_0x05ae('0x1c'):_0x05ae('0x1d'));}if(!_0x2f985c){setTimeout(this[_0x05ae('0x7')]['bind'](this),0x3e8);}};function agent(_0x1e3e9c,_0x24f876,_0x2fc724,_0x35232f){return new Agent(_0x1e3e9c,_0x24f876,_0x2fc724,_0x35232f);}module['exports']=agent;