server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0xc130=['busy','writeLog','STOP','TIMEOUT','exports','lodash','uuid','./util','../../../../../config/logger','routing','squeue','agent','push','handleRun','handleTimeout','bind','timeout','drained','handleDrained','prototype','isNil','realtime','info','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','agents','busyQueue','showNotification','notificationId','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','hideNotification'];(function(_0xd8ab2,_0x4b1e8){var _0xbdcf17=function(_0x239129){while(--_0x239129){_0xd8ab2['push'](_0xd8ab2['shift']());}};_0xbdcf17(++_0x4b1e8);}(_0xc130,0x115));var _0x0c13=function(_0x3e4db9,_0xb285fa){_0x3e4db9=_0x3e4db9-0x0;var _0x241419=_0xc130[_0x3e4db9];return _0x241419;};'use strict';var _=require(_0x0c13('0x0'));var uuid=require(_0x0c13('0x1'));var util=require(_0x0c13('0x2'));var logger=require(_0x0c13('0x3'))(_0x0c13('0x4'));var Agent=function(_0x21b639,_0x4940f9,_0x3b6e8d,_0x395935){this['notificationId']=uuid['v4']();this[_0x0c13('0x5')]=_0x21b639;this[_0x0c13('0x6')]=_0x4940f9;this['realtime']=_0x3b6e8d;this['routing']=_0x395935;this[_0x0c13('0x5')][_0x0c13('0x7')](this[_0x0c13('0x8')]['bind'](this),this[_0x0c13('0x9')][_0x0c13('0xa')](this));this['squeue']['on'](_0x0c13('0xb'),this[_0x0c13('0x9')][_0x0c13('0xa')](this));this['squeue']['on'](_0x0c13('0xc'),this[_0x0c13('0xd')][_0x0c13('0xa')](this));};Agent[_0x0c13('0xe')]['push']=function(){this[_0x0c13('0x5')][_0x0c13('0x7')](this['handleRun'][_0x0c13('0xa')](this),this[_0x0c13('0x9')][_0x0c13('0xa')](this));};Agent['prototype'][_0x0c13('0xd')]=function(){this[_0x0c13('0x9')](!![]);};Agent['prototype'][_0x0c13('0x8')]=function(_0x571027){logger['info']('[%s][AGENT]\x20try\x20with\x20%s',this['squeue']['id'],this[_0x0c13('0x6')]['id']);if(_[_0x0c13('0xf')](this[_0x0c13('0x10')]['agents'][this[_0x0c13('0x6')]['id']])){logger[_0x0c13('0x11')](_0x0c13('0x12'),this[_0x0c13('0x5')]['id'],this[_0x0c13('0x6')]['id']);setTimeout(this[_0x0c13('0x7')][_0x0c13('0xa')](this),0x3e8);}else{if(this[_0x0c13('0x4')][_0x0c13('0x13')]||util[_0x0c13('0x14')](this[_0x0c13('0x5')]['id'],this['realtime'][_0x0c13('0x15')][this[_0x0c13('0x6')]['id']],this[_0x0c13('0x5')]['channel'],![])){this[_0x0c13('0x10')][_0x0c13('0x15')][this[_0x0c13('0x6')]['id']]['busy']=!![];this[_0x0c13('0x10')][_0x0c13('0x15')][this[_0x0c13('0x6')]['id']][_0x0c13('0x16')]=undefined;util[_0x0c13('0x17')](this[_0x0c13('0x18')],this[_0x0c13('0x5')]['id'],this[_0x0c13('0x10')][_0x0c13('0x15')][this[_0x0c13('0x6')]['id']],null,this[_0x0c13('0x4')]);util['writeLog'](this[_0x0c13('0x5')]['id'],this[_0x0c13('0x10')]['agents'][this[_0x0c13('0x6')]['id']],_0x0c13('0x19')+(this[_0x0c13('0x4')]['forcedOwnership']?_0x0c13('0x1a'):''));}else{logger[_0x0c13('0x11')](_0x0c13('0x1b'),this[_0x0c13('0x5')]['id'],this[_0x0c13('0x6')]['id']);setTimeout(this[_0x0c13('0x7')][_0x0c13('0xa')](this),0x3e8);}}};Agent[_0x0c13('0xe')][_0x0c13('0x9')]=function(_0x4008c2){if(_[_0x0c13('0xf')](this['realtime']['agents'][this['agent']['id']])){return logger[_0x0c13('0x11')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x0c13('0x5')]['id'],this[_0x0c13('0x6')]['id']);}else{logger[_0x0c13('0x11')]('[%s][AGENT]\x20timeout\x20with\x20%s',this[_0x0c13('0x5')]['id'],this['agent']['id']);util[_0x0c13('0x1c')](this[_0x0c13('0x18')],this[_0x0c13('0x5')]['id'],this[_0x0c13('0x10')][_0x0c13('0x15')][this['agent']['id']],null,this['routing']);this[_0x0c13('0x10')][_0x0c13('0x15')][this[_0x0c13('0x6')]['id']][_0x0c13('0x1d')]=![];this['realtime'][_0x0c13('0x15')][this[_0x0c13('0x6')]['id']][_0x0c13('0x16')]=undefined;util[_0x0c13('0x1e')](this[_0x0c13('0x5')]['id'],this[_0x0c13('0x10')][_0x0c13('0x15')][this[_0x0c13('0x6')]['id']],_0x4008c2?_0x0c13('0x1f'):_0x0c13('0x20'));}if(!_0x4008c2){setTimeout(this['push'][_0x0c13('0xa')](this),0x3e8);}};function agent(_0x3df1bc,_0x47c848,_0x339ee6,_0x2ca4ca){return new Agent(_0x3df1bc,_0x47c848,_0x339ee6,_0x2ca4ca);}module[_0x0c13('0x21')]=agent;