Built motion from commit 97153652.|2.6.26
[motion2.git] / server / services / routing / server / applications / strategy / agent.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x0bde=['handleTimeout','timeout','prototype','handleRun','handleDrained','debug','[%s][AGENT]\x20try\x20with\x20%s','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','busy','busyQueue','showNotification','writeLog',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','isNil','hideNotification','removeWaitingNotification','uuid','../../../../../config/logger','routing','notificationId','squeue','agent','realtime','push','bind'];(function(_0x4bb66f,_0x3cd682){var _0xf2772f=function(_0x2e3698){while(--_0x2e3698){_0x4bb66f['push'](_0x4bb66f['shift']());}};_0xf2772f(++_0x3cd682);}(_0x0bde,0xe7));var _0xe0bd=function(_0x321bb2,_0x202794){_0x321bb2=_0x321bb2-0x0;var _0x9c12ed=_0x0bde[_0x321bb2];return _0x9c12ed;};'use strict';var _=require('lodash');var uuid=require(_0xe0bd('0x0'));var util=require('./util');var logger=require(_0xe0bd('0x1'))(_0xe0bd('0x2'));var Agent=function(_0x1d8922,_0x1e198a,_0x2da4bd,_0x5541b9){this[_0xe0bd('0x3')]=uuid['v4']();this[_0xe0bd('0x4')]=_0x1d8922;this[_0xe0bd('0x5')]=_0x1e198a;this[_0xe0bd('0x6')]=_0x2da4bd;this[_0xe0bd('0x2')]=_0x5541b9;this[_0xe0bd('0x4')][_0xe0bd('0x7')](this['handleRun'][_0xe0bd('0x8')](this),this[_0xe0bd('0x9')][_0xe0bd('0x8')](this));this[_0xe0bd('0x4')]['on'](_0xe0bd('0xa'),this[_0xe0bd('0x9')][_0xe0bd('0x8')](this));this[_0xe0bd('0x4')]['on']('drained',this['handleDrained']['bind'](this));};Agent[_0xe0bd('0xb')]['push']=function(){this['squeue'][_0xe0bd('0x7')](this[_0xe0bd('0xc')]['bind'](this),this[_0xe0bd('0x9')]['bind'](this));};Agent[_0xe0bd('0xb')][_0xe0bd('0xd')]=function(){this[_0xe0bd('0x9')](!![]);};Agent[_0xe0bd('0xb')][_0xe0bd('0xc')]=function(){logger[_0xe0bd('0xe')](_0xe0bd('0xf'),this[_0xe0bd('0x4')]['id'],this['agent']['id']);if(_['isNil'](this['realtime'][_0xe0bd('0x10')][this[_0xe0bd('0x5')]['id']])){logger[_0xe0bd('0xe')](_0xe0bd('0x11'),this[_0xe0bd('0x4')]['id'],this['agent']['id']);setTimeout(this['push'][_0xe0bd('0x8')](this),0x3e8);}else{if(this['routing'][_0xe0bd('0x12')]||util[_0xe0bd('0x13')](this[_0xe0bd('0x4')]['id'],this[_0xe0bd('0x6')]['agents'][this[_0xe0bd('0x5')]['id']],this[_0xe0bd('0x4')][_0xe0bd('0x14')],![])){this['realtime'][_0xe0bd('0x10')][this[_0xe0bd('0x5')]['id']][_0xe0bd('0x15')]=!![];this['realtime'][_0xe0bd('0x10')][this[_0xe0bd('0x5')]['id']][_0xe0bd('0x16')]=undefined;util['saveWaitingNotification'](this[_0xe0bd('0x6')],this['routing'],this[_0xe0bd('0x5')],this[_0xe0bd('0x4')]['channel']);util[_0xe0bd('0x17')](this[_0xe0bd('0x3')],this[_0xe0bd('0x4')]['id'],this[_0xe0bd('0x6')][_0xe0bd('0x10')][this[_0xe0bd('0x5')]['id']],null,this[_0xe0bd('0x2')]);util[_0xe0bd('0x18')](this['squeue']['id'],this['realtime'][_0xe0bd('0x10')][this[_0xe0bd('0x5')]['id']],'RINGING'+(this['routing'][_0xe0bd('0x12')]?_0xe0bd('0x19'):''));}else{logger[_0xe0bd('0xe')](_0xe0bd('0x1a'),this['squeue']['id'],this[_0xe0bd('0x5')]['id']);setTimeout(this['push'][_0xe0bd('0x8')](this),0x3e8);}}};Agent[_0xe0bd('0xb')][_0xe0bd('0x9')]=function(_0x1b857c){if(_[_0xe0bd('0x1b')](this[_0xe0bd('0x6')][_0xe0bd('0x10')][this[_0xe0bd('0x5')]['id']])){return logger[_0xe0bd('0xe')](_0xe0bd('0x11'),this[_0xe0bd('0x4')]['id'],this[_0xe0bd('0x5')]['id']);}else{logger[_0xe0bd('0xe')]('[%s][AGENT]\x20timeout\x20with\x20%s',this[_0xe0bd('0x4')]['id'],this[_0xe0bd('0x5')]['id']);util[_0xe0bd('0x1c')](this[_0xe0bd('0x3')],this[_0xe0bd('0x4')]['id'],this[_0xe0bd('0x6')]['agents'][this['agent']['id']],null,this[_0xe0bd('0x2')]);this[_0xe0bd('0x6')][_0xe0bd('0x10')][this[_0xe0bd('0x5')]['id']][_0xe0bd('0x15')]=![];this[_0xe0bd('0x6')][_0xe0bd('0x10')][this['agent']['id']][_0xe0bd('0x16')]=undefined;util[_0xe0bd('0x1d')](this[_0xe0bd('0x6')],this[_0xe0bd('0x2')],this[_0xe0bd('0x5')],this[_0xe0bd('0x4')]['channel']);util[_0xe0bd('0x18')](this[_0xe0bd('0x4')]['id'],this[_0xe0bd('0x6')][_0xe0bd('0x10')][this[_0xe0bd('0x5')]['id']],_0x1b857c?'STOP':'TIMEOUT');}if(!_0x1b857c){setTimeout(this[_0xe0bd('0x7')][_0xe0bd('0x8')](this),0x3e8);}};function agent(_0x5a534,_0x568e46,_0x8a331,_0x4eefae){return new Agent(_0x5a534,_0x568e46,_0x8a331,_0x4eefae);}module['exports']=agent;