server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
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  18 var _0x1330=['hideNotification','writeLog','STOP','TIMEOUT','exports','uuid','./util','../../../../../config/logger','routing','notificationId','squeue','agent','push','handleRun','bind','handleTimeout','timeout','drained','handleDrained','prototype','info','[%s][AGENT]\x20try\x20with\x20%s','isNil','realtime','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','busy','busyQueue','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s'];(function(_0x5bf878,_0x128633){var _0x421c4f=function(_0x229b4d){while(--_0x229b4d){_0x5bf878['push'](_0x5bf878['shift']());}};_0x421c4f(++_0x128633);}(_0x1330,0x1f4));var _0x0133=function(_0x46bec2,_0x36cde0){_0x46bec2=_0x46bec2-0x0;var _0x39b857=_0x1330[_0x46bec2];return _0x39b857;};'use strict';var _=require('lodash');var uuid=require(_0x0133('0x0'));var util=require(_0x0133('0x1'));var logger=require(_0x0133('0x2'))(_0x0133('0x3'));var Agent=function(_0x580d2b,_0x3de568,_0x1bca21,_0x12e24d){this[_0x0133('0x4')]=uuid['v4']();this[_0x0133('0x5')]=_0x580d2b;this[_0x0133('0x6')]=_0x3de568;this['realtime']=_0x1bca21;this[_0x0133('0x3')]=_0x12e24d;this[_0x0133('0x5')][_0x0133('0x7')](this[_0x0133('0x8')][_0x0133('0x9')](this),this[_0x0133('0xa')][_0x0133('0x9')](this));this[_0x0133('0x5')]['on'](_0x0133('0xb'),this[_0x0133('0xa')]['bind'](this));this[_0x0133('0x5')]['on'](_0x0133('0xc'),this[_0x0133('0xd')][_0x0133('0x9')](this));};Agent[_0x0133('0xe')][_0x0133('0x7')]=function(){this[_0x0133('0x5')]['push'](this['handleRun'][_0x0133('0x9')](this),this[_0x0133('0xa')][_0x0133('0x9')](this));};Agent[_0x0133('0xe')][_0x0133('0xd')]=function(){this[_0x0133('0xa')](!![]);};Agent[_0x0133('0xe')][_0x0133('0x8')]=function(_0x2a9860){logger[_0x0133('0xf')](_0x0133('0x10'),this[_0x0133('0x5')]['id'],this[_0x0133('0x6')]['id']);if(_[_0x0133('0x11')](this[_0x0133('0x12')][_0x0133('0x13')][this[_0x0133('0x6')]['id']])){logger['info'](_0x0133('0x14'),this['squeue']['id'],this[_0x0133('0x6')]['id']);setTimeout(this[_0x0133('0x7')][_0x0133('0x9')](this),0x3e8);}else{if(this[_0x0133('0x3')][_0x0133('0x15')]||util['isAgentAvailable'](this[_0x0133('0x5')]['id'],this[_0x0133('0x12')][_0x0133('0x13')][this[_0x0133('0x6')]['id']],this['squeue']['channel'],![])){this[_0x0133('0x12')]['agents'][this[_0x0133('0x6')]['id']][_0x0133('0x16')]=!![];this[_0x0133('0x12')][_0x0133('0x13')][this[_0x0133('0x6')]['id']][_0x0133('0x17')]=undefined;util['showNotification'](this[_0x0133('0x4')],this[_0x0133('0x5')]['id'],this['realtime'][_0x0133('0x13')][this[_0x0133('0x6')]['id']],null,this[_0x0133('0x3')]);util['writeLog'](this[_0x0133('0x5')]['id'],this['realtime'][_0x0133('0x13')][this['agent']['id']],_0x0133('0x18')+(this[_0x0133('0x3')][_0x0133('0x15')]?_0x0133('0x19'):''));}else{logger[_0x0133('0xf')](_0x0133('0x1a'),this[_0x0133('0x5')]['id'],this[_0x0133('0x6')]['id']);setTimeout(this['push'][_0x0133('0x9')](this),0x3e8);}}};Agent['prototype']['handleTimeout']=function(_0xdb5da8){if(_[_0x0133('0x11')](this[_0x0133('0x12')][_0x0133('0x13')][this[_0x0133('0x6')]['id']])){return logger[_0x0133('0xf')](_0x0133('0x14'),this[_0x0133('0x5')]['id'],this[_0x0133('0x6')]['id']);}else{logger['info'](_0x0133('0x1b'),this[_0x0133('0x5')]['id'],this['agent']['id']);util[_0x0133('0x1c')](this[_0x0133('0x4')],this[_0x0133('0x5')]['id'],this[_0x0133('0x12')]['agents'][this[_0x0133('0x6')]['id']],null,this[_0x0133('0x3')]);this['realtime'][_0x0133('0x13')][this[_0x0133('0x6')]['id']][_0x0133('0x16')]=![];this[_0x0133('0x12')][_0x0133('0x13')][this[_0x0133('0x6')]['id']]['busyQueue']=undefined;util[_0x0133('0x1d')](this[_0x0133('0x5')]['id'],this['realtime'][_0x0133('0x13')][this[_0x0133('0x6')]['id']],_0xdb5da8?_0x0133('0x1e'):_0x0133('0x1f'));}if(!_0xdb5da8){setTimeout(this[_0x0133('0x7')]['bind'](this),0x3e8);}};function agent(_0x2f226a,_0x4c24c5,_0x1c6bed,_0x24de5e){return new Agent(_0x2f226a,_0x4c24c5,_0x1c6bed,_0x24de5e);}module[_0x0133('0x20')]=agent;