server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x5c96=['push','handleRun','handleDrained','info','[%s][AGENT]\x20try\x20with\x20%s','isNil','busy','agents','busyQueue','showNotification','writeLog','forcedOwnership','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','hideNotification','STOP','TIMEOUT','lodash','./util','../../../../../config/logger','routing','squeue','agent','realtime','bind','timeout','handleTimeout','drained','prototype'];(function(_0x843c30,_0x30d256){var _0x19c706=function(_0x4e09c7){while(--_0x4e09c7){_0x843c30['push'](_0x843c30['shift']());}};_0x19c706(++_0x30d256);}(_0x5c96,0x18a));var _0x65c9=function(_0x3f8045,_0x51244b){_0x3f8045=_0x3f8045-0x0;var _0x54b69c=_0x5c96[_0x3f8045];return _0x54b69c;};'use strict';var _=require(_0x65c9('0x0'));var uuid=require('uuid');var util=require(_0x65c9('0x1'));var logger=require(_0x65c9('0x2'))(_0x65c9('0x3'));var Agent=function(_0x1c50f9,_0x23641b,_0x36923c,_0x225512){this['notificationId']=uuid['v4']();this[_0x65c9('0x4')]=_0x1c50f9;this[_0x65c9('0x5')]=_0x23641b;this[_0x65c9('0x6')]=_0x36923c;this[_0x65c9('0x3')]=_0x225512;this[_0x65c9('0x4')]['push'](this['handleRun'][_0x65c9('0x7')](this),this['handleTimeout'][_0x65c9('0x7')](this));this['squeue']['on'](_0x65c9('0x8'),this[_0x65c9('0x9')]['bind'](this));this['squeue']['on'](_0x65c9('0xa'),this['handleDrained'][_0x65c9('0x7')](this));};Agent[_0x65c9('0xb')][_0x65c9('0xc')]=function(){this[_0x65c9('0x4')][_0x65c9('0xc')](this[_0x65c9('0xd')][_0x65c9('0x7')](this),this[_0x65c9('0x9')]['bind'](this));};Agent['prototype'][_0x65c9('0xe')]=function(){this[_0x65c9('0x9')](!![]);};Agent[_0x65c9('0xb')]['handleRun']=function(_0x4a22be){logger[_0x65c9('0xf')](_0x65c9('0x10'),this[_0x65c9('0x4')]['id'],this[_0x65c9('0x5')]['id']);if(_[_0x65c9('0x11')](this[_0x65c9('0x6')]['agents'][this[_0x65c9('0x5')]['id']])){logger[_0x65c9('0xf')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x65c9('0x4')]['id'],this[_0x65c9('0x5')]['id']);setTimeout(this[_0x65c9('0xc')][_0x65c9('0x7')](this),0x3e8);}else{if(this[_0x65c9('0x3')]['forcedOwnership']||util['isAgentAvailable'](this[_0x65c9('0x4')]['id'],this['realtime']['agents'][this[_0x65c9('0x5')]['id']],this['squeue']['channel'],![])){this[_0x65c9('0x6')]['agents'][this[_0x65c9('0x5')]['id']][_0x65c9('0x12')]=!![];this[_0x65c9('0x6')][_0x65c9('0x13')][this['agent']['id']][_0x65c9('0x14')]=undefined;util[_0x65c9('0x15')](this['notificationId'],this[_0x65c9('0x4')]['id'],this[_0x65c9('0x6')][_0x65c9('0x13')][this[_0x65c9('0x5')]['id']],null,this['routing']);util[_0x65c9('0x16')](this[_0x65c9('0x4')]['id'],this[_0x65c9('0x6')][_0x65c9('0x13')][this[_0x65c9('0x5')]['id']],'RINGING'+(this[_0x65c9('0x3')][_0x65c9('0x17')]?':FORCED':''));}else{logger['info'](_0x65c9('0x18'),this['squeue']['id'],this[_0x65c9('0x5')]['id']);setTimeout(this[_0x65c9('0xc')][_0x65c9('0x7')](this),0x3e8);}}};Agent['prototype'][_0x65c9('0x9')]=function(_0x3abd3d){if(_['isNil'](this[_0x65c9('0x6')][_0x65c9('0x13')][this[_0x65c9('0x5')]['id']])){return logger[_0x65c9('0xf')](_0x65c9('0x19'),this['squeue']['id'],this['agent']['id']);}else{logger['info']('[%s][AGENT]\x20timeout\x20with\x20%s',this[_0x65c9('0x4')]['id'],this[_0x65c9('0x5')]['id']);util[_0x65c9('0x1a')](this['notificationId'],this[_0x65c9('0x4')]['id'],this[_0x65c9('0x6')]['agents'][this[_0x65c9('0x5')]['id']],null,this[_0x65c9('0x3')]);this[_0x65c9('0x6')]['agents'][this[_0x65c9('0x5')]['id']][_0x65c9('0x12')]=![];this[_0x65c9('0x6')][_0x65c9('0x13')][this['agent']['id']][_0x65c9('0x14')]=undefined;util[_0x65c9('0x16')](this['squeue']['id'],this['realtime'][_0x65c9('0x13')][this[_0x65c9('0x5')]['id']],_0x3abd3d?_0x65c9('0x1b'):_0x65c9('0x1c'));}if(!_0x3abd3d){setTimeout(this[_0x65c9('0xc')][_0x65c9('0x7')](this),0x3e8);}};function agent(_0x42ee1b,_0x3b9f8e,_0x24200e,_0x3bd2ab){return new Agent(_0x42ee1b,_0x3b9f8e,_0x24200e,_0x3bd2ab);}module['exports']=agent;