server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x4a78=['push','handleRun','isNil','forcedOwnership','isAgentAvailable','agents','busyQueue','showNotification','routing','writeLog','RINGING','info','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','hideNotification','STOP','TIMEOUT','exports','./util','notificationId','agent','realtime','bind','handleTimeout','squeue','timeout','drained','handleDrained','prototype'];(function(_0x4ec374,_0xd80980){var _0x4e3f8a=function(_0x4b1404){while(--_0x4b1404){_0x4ec374['push'](_0x4ec374['shift']());}};_0x4e3f8a(++_0xd80980);}(_0x4a78,0x9d));var _0x84a7=function(_0xf0f4b8,_0x5bc947){_0xf0f4b8=_0xf0f4b8-0x0;var _0x94a9ed=_0x4a78[_0xf0f4b8];return _0x94a9ed;};'use strict';var _=require('lodash');var uuid=require('uuid');var util=require(_0x84a7('0x0'));var logger=require('../../../../../config/logger')('routing');var Agent=function(_0x28ff64,_0x52ca6c,_0x4b3edd,_0x3617ea){this[_0x84a7('0x1')]=uuid['v4']();this['squeue']=_0x28ff64;this[_0x84a7('0x2')]=_0x52ca6c;this[_0x84a7('0x3')]=_0x4b3edd;this['routing']=_0x3617ea;this['squeue']['push'](this['handleRun'][_0x84a7('0x4')](this),this[_0x84a7('0x5')][_0x84a7('0x4')](this));this[_0x84a7('0x6')]['on'](_0x84a7('0x7'),this['handleTimeout']['bind'](this));this[_0x84a7('0x6')]['on'](_0x84a7('0x8'),this[_0x84a7('0x9')][_0x84a7('0x4')](this));};Agent[_0x84a7('0xa')][_0x84a7('0xb')]=function(){this['squeue'][_0x84a7('0xb')](this[_0x84a7('0xc')][_0x84a7('0x4')](this),this[_0x84a7('0x5')][_0x84a7('0x4')](this));};Agent[_0x84a7('0xa')]['handleDrained']=function(){this[_0x84a7('0x5')](!![]);};Agent['prototype'][_0x84a7('0xc')]=function(_0x1c2252){logger['info']('[%s][AGENT]\x20try\x20with\x20%s',this[_0x84a7('0x6')]['id'],this[_0x84a7('0x2')]['id']);if(_[_0x84a7('0xd')](this['realtime']['agents'][this[_0x84a7('0x2')]['id']])){logger['info']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x84a7('0x6')]['id'],this['agent']['id']);setTimeout(this[_0x84a7('0xb')]['bind'](this),0x3e8);}else{if(this['routing'][_0x84a7('0xe')]||util[_0x84a7('0xf')](this[_0x84a7('0x6')]['id'],this[_0x84a7('0x3')][_0x84a7('0x10')][this[_0x84a7('0x2')]['id']],this[_0x84a7('0x6')]['channel'],![])){this[_0x84a7('0x3')][_0x84a7('0x10')][this['agent']['id']]['busy']=!![];this[_0x84a7('0x3')][_0x84a7('0x10')][this[_0x84a7('0x2')]['id']][_0x84a7('0x11')]=undefined;util[_0x84a7('0x12')](this[_0x84a7('0x1')],this[_0x84a7('0x6')]['id'],this['realtime']['agents'][this[_0x84a7('0x2')]['id']],null,this[_0x84a7('0x13')]);util[_0x84a7('0x14')](this[_0x84a7('0x6')]['id'],this[_0x84a7('0x3')][_0x84a7('0x10')][this[_0x84a7('0x2')]['id']],_0x84a7('0x15')+(this['routing'][_0x84a7('0xe')]?':FORCED':''));}else{logger[_0x84a7('0x16')](_0x84a7('0x17'),this[_0x84a7('0x6')]['id'],this[_0x84a7('0x2')]['id']);setTimeout(this[_0x84a7('0xb')][_0x84a7('0x4')](this),0x3e8);}}};Agent[_0x84a7('0xa')]['handleTimeout']=function(_0x53334a){if(_[_0x84a7('0xd')](this[_0x84a7('0x3')][_0x84a7('0x10')][this[_0x84a7('0x2')]['id']])){return logger[_0x84a7('0x16')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this['squeue']['id'],this[_0x84a7('0x2')]['id']);}else{logger[_0x84a7('0x16')]('[%s][AGENT]\x20timeout\x20with\x20%s',this['squeue']['id'],this['agent']['id']);util[_0x84a7('0x18')](this[_0x84a7('0x1')],this['squeue']['id'],this['realtime'][_0x84a7('0x10')][this[_0x84a7('0x2')]['id']],null,this[_0x84a7('0x13')]);this['realtime'][_0x84a7('0x10')][this[_0x84a7('0x2')]['id']]['busy']=![];this[_0x84a7('0x3')][_0x84a7('0x10')][this[_0x84a7('0x2')]['id']][_0x84a7('0x11')]=undefined;util['writeLog'](this[_0x84a7('0x6')]['id'],this[_0x84a7('0x3')]['agents'][this[_0x84a7('0x2')]['id']],_0x53334a?_0x84a7('0x19'):_0x84a7('0x1a'));}if(!_0x53334a){setTimeout(this[_0x84a7('0xb')][_0x84a7('0x4')](this),0x3e8);}};function agent(_0x459088,_0x32d8c6,_0x1bdf31,_0x27ea3a){return new Agent(_0x459088,_0x32d8c6,_0x1bdf31,_0x27ea3a);}module[_0x84a7('0x1b')]=agent;