f4d7ac9bd6eb1e8b574887a3ad8e91053be39e93
[motion2.git] / server / services / routing / server / applications / strategy / agent.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x102a=['exports','lodash','uuid','./util','routing','squeue','realtime','push','handleRun','bind','handleTimeout','drained','handleDrained','prototype','info','agent','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','channel','busy','busyQueue','showNotification','notificationId','writeLog','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','STOP','TIMEOUT'];(function(_0x318840,_0x561b1e){var _0x223da4=function(_0x510071){while(--_0x510071){_0x318840['push'](_0x318840['shift']());}};_0x223da4(++_0x561b1e);}(_0x102a,0x109));var _0xa102=function(_0x23b5bc,_0x37247d){_0x23b5bc=_0x23b5bc-0x0;var _0xbb86db=_0x102a[_0x23b5bc];return _0xbb86db;};'use strict';var _=require(_0xa102('0x0'));var uuid=require(_0xa102('0x1'));var util=require(_0xa102('0x2'));var logger=require('../../../../../config/logger')(_0xa102('0x3'));var Agent=function(_0x2f6336,_0x4c0e08,_0x395d68,_0x7e1077){this['notificationId']=uuid['v4']();this[_0xa102('0x4')]=_0x2f6336;this['agent']=_0x4c0e08;this[_0xa102('0x5')]=_0x395d68;this['routing']=_0x7e1077;this[_0xa102('0x4')][_0xa102('0x6')](this[_0xa102('0x7')][_0xa102('0x8')](this),this[_0xa102('0x9')][_0xa102('0x8')](this));this[_0xa102('0x4')]['on']('timeout',this['handleTimeout'][_0xa102('0x8')](this));this[_0xa102('0x4')]['on'](_0xa102('0xa'),this[_0xa102('0xb')][_0xa102('0x8')](this));};Agent['prototype'][_0xa102('0x6')]=function(){this['squeue'][_0xa102('0x6')](this[_0xa102('0x7')][_0xa102('0x8')](this),this[_0xa102('0x9')][_0xa102('0x8')](this));};Agent[_0xa102('0xc')][_0xa102('0xb')]=function(){this[_0xa102('0x9')](!![]);};Agent[_0xa102('0xc')][_0xa102('0x7')]=function(_0x1f44ce){logger[_0xa102('0xd')]('[%s][AGENT]\x20try\x20with\x20%s',this[_0xa102('0x4')]['id'],this[_0xa102('0xe')]['id']);if(_[_0xa102('0xf')](this['realtime'][_0xa102('0x10')][this['agent']['id']])){logger[_0xa102('0xd')](_0xa102('0x11'),this[_0xa102('0x4')]['id'],this[_0xa102('0xe')]['id']);setTimeout(this[_0xa102('0x6')][_0xa102('0x8')](this),0x3e8);}else{if(this[_0xa102('0x3')][_0xa102('0x12')]||util['isAgentAvailable'](this['squeue']['id'],this[_0xa102('0x5')][_0xa102('0x10')][this[_0xa102('0xe')]['id']],this[_0xa102('0x4')][_0xa102('0x13')],![])){this[_0xa102('0x5')][_0xa102('0x10')][this[_0xa102('0xe')]['id']][_0xa102('0x14')]=!![];this[_0xa102('0x5')][_0xa102('0x10')][this[_0xa102('0xe')]['id']][_0xa102('0x15')]=undefined;util[_0xa102('0x16')](this[_0xa102('0x17')],this[_0xa102('0x4')]['id'],this[_0xa102('0x5')]['agents'][this[_0xa102('0xe')]['id']],null,this[_0xa102('0x3')]);util[_0xa102('0x18')](this[_0xa102('0x4')]['id'],this[_0xa102('0x5')][_0xa102('0x10')][this[_0xa102('0xe')]['id']],_0xa102('0x19')+(this[_0xa102('0x3')][_0xa102('0x12')]?_0xa102('0x1a'):''));}else{logger[_0xa102('0xd')](_0xa102('0x1b'),this[_0xa102('0x4')]['id'],this[_0xa102('0xe')]['id']);setTimeout(this[_0xa102('0x6')][_0xa102('0x8')](this),0x3e8);}}};Agent['prototype'][_0xa102('0x9')]=function(_0x50f734){if(_[_0xa102('0xf')](this[_0xa102('0x5')][_0xa102('0x10')][this[_0xa102('0xe')]['id']])){return logger[_0xa102('0xd')](_0xa102('0x11'),this[_0xa102('0x4')]['id'],this[_0xa102('0xe')]['id']);}else{logger[_0xa102('0xd')](_0xa102('0x1c'),this[_0xa102('0x4')]['id'],this[_0xa102('0xe')]['id']);util[_0xa102('0x1d')](this[_0xa102('0x17')],this[_0xa102('0x4')]['id'],this[_0xa102('0x5')][_0xa102('0x10')][this['agent']['id']],null,this[_0xa102('0x3')]);this['realtime'][_0xa102('0x10')][this[_0xa102('0xe')]['id']][_0xa102('0x14')]=![];this[_0xa102('0x5')]['agents'][this[_0xa102('0xe')]['id']][_0xa102('0x15')]=undefined;util['writeLog'](this[_0xa102('0x4')]['id'],this['realtime'][_0xa102('0x10')][this[_0xa102('0xe')]['id']],_0x50f734?_0xa102('0x1e'):_0xa102('0x1f'));}if(!_0x50f734){setTimeout(this[_0xa102('0x6')]['bind'](this),0x3e8);}};function agent(_0x182b5b,_0x3b76d8,_0x57ab78,_0x735378){return new Agent(_0x182b5b,_0x3b76d8,_0x57ab78,_0x735378);}module[_0xa102('0x20')]=agent;