server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x33c5=['./util','routing','squeue','agent','realtime','push','handleRun','bind','handleTimeout','timeout','drained','prototype','handleDrained','debug','isNil','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','agents','channel','busy','busyQueue','showNotification','notificationId','writeLog','RINGING','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','removeWaitingNotification','TIMEOUT','exports','uuid'];(function(_0x204ad4,_0x502841){var _0x50675f=function(_0x30ad49){while(--_0x30ad49){_0x204ad4['push'](_0x204ad4['shift']());}};_0x50675f(++_0x502841);}(_0x33c5,0xe6));var _0x533c=function(_0x3ad2e5,_0x94d414){_0x3ad2e5=_0x3ad2e5-0x0;var _0xc4e565=_0x33c5[_0x3ad2e5];return _0xc4e565;};'use strict';var _=require('lodash');var uuid=require(_0x533c('0x0'));var util=require(_0x533c('0x1'));var logger=require('../../../../../config/logger')(_0x533c('0x2'));var Agent=function(_0x26b916,_0x221e43,_0x23a12d,_0x358127){this['notificationId']=uuid['v4']();this[_0x533c('0x3')]=_0x26b916;this[_0x533c('0x4')]=_0x221e43;this[_0x533c('0x5')]=_0x23a12d;this[_0x533c('0x2')]=_0x358127;this[_0x533c('0x3')][_0x533c('0x6')](this[_0x533c('0x7')][_0x533c('0x8')](this),this[_0x533c('0x9')][_0x533c('0x8')](this));this[_0x533c('0x3')]['on'](_0x533c('0xa'),this[_0x533c('0x9')][_0x533c('0x8')](this));this[_0x533c('0x3')]['on'](_0x533c('0xb'),this['handleDrained'][_0x533c('0x8')](this));};Agent[_0x533c('0xc')][_0x533c('0x6')]=function(){this[_0x533c('0x3')][_0x533c('0x6')](this[_0x533c('0x7')]['bind'](this),this[_0x533c('0x9')][_0x533c('0x8')](this));};Agent[_0x533c('0xc')][_0x533c('0xd')]=function(){this[_0x533c('0x9')](!![]);};Agent[_0x533c('0xc')][_0x533c('0x7')]=function(){logger[_0x533c('0xe')]('[%s][AGENT]\x20try\x20with\x20%s',this[_0x533c('0x3')]['id'],this[_0x533c('0x4')]['id']);if(_[_0x533c('0xf')](this[_0x533c('0x5')]['agents'][this[_0x533c('0x4')]['id']])){logger[_0x533c('0xe')](_0x533c('0x10'),this[_0x533c('0x3')]['id'],this[_0x533c('0x4')]['id']);setTimeout(this[_0x533c('0x6')][_0x533c('0x8')](this),0x3e8);}else{if(this[_0x533c('0x2')][_0x533c('0x11')]||util[_0x533c('0x12')](this[_0x533c('0x3')]['id'],this[_0x533c('0x5')][_0x533c('0x13')][this[_0x533c('0x4')]['id']],this[_0x533c('0x3')][_0x533c('0x14')],![])){this[_0x533c('0x5')][_0x533c('0x13')][this['agent']['id']][_0x533c('0x15')]=!![];this['realtime']['agents'][this[_0x533c('0x4')]['id']][_0x533c('0x16')]=undefined;util['saveWaitingNotification'](this[_0x533c('0x5')],this[_0x533c('0x2')],this[_0x533c('0x4')],this[_0x533c('0x3')]['channel']);util[_0x533c('0x17')](this[_0x533c('0x18')],this[_0x533c('0x3')]['id'],this[_0x533c('0x5')][_0x533c('0x13')][this[_0x533c('0x4')]['id']],null,this[_0x533c('0x2')]);util[_0x533c('0x19')](this[_0x533c('0x3')]['id'],this[_0x533c('0x5')]['agents'][this[_0x533c('0x4')]['id']],_0x533c('0x1a')+(this['routing'][_0x533c('0x11')]?':FORCED':''));}else{logger[_0x533c('0xe')](_0x533c('0x1b'),this[_0x533c('0x3')]['id'],this[_0x533c('0x4')]['id']);setTimeout(this[_0x533c('0x6')][_0x533c('0x8')](this),0x3e8);}}};Agent[_0x533c('0xc')][_0x533c('0x9')]=function(_0x3c559b){if(_[_0x533c('0xf')](this[_0x533c('0x5')][_0x533c('0x13')][this['agent']['id']])){return logger[_0x533c('0xe')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x533c('0x3')]['id'],this[_0x533c('0x4')]['id']);}else{logger[_0x533c('0xe')](_0x533c('0x1c'),this[_0x533c('0x3')]['id'],this[_0x533c('0x4')]['id']);util[_0x533c('0x1d')](this[_0x533c('0x18')],this[_0x533c('0x3')]['id'],this[_0x533c('0x5')][_0x533c('0x13')][this[_0x533c('0x4')]['id']],null,this[_0x533c('0x2')]);this[_0x533c('0x5')][_0x533c('0x13')][this['agent']['id']][_0x533c('0x15')]=![];this[_0x533c('0x5')][_0x533c('0x13')][this[_0x533c('0x4')]['id']]['busyQueue']=undefined;util[_0x533c('0x1e')](this[_0x533c('0x5')],this[_0x533c('0x2')],this[_0x533c('0x4')],this[_0x533c('0x3')]['channel']);util['writeLog'](this['squeue']['id'],this['realtime']['agents'][this[_0x533c('0x4')]['id']],_0x3c559b?'STOP':_0x533c('0x1f'));}if(!_0x3c559b){setTimeout(this['push'][_0x533c('0x8')](this),0x3e8);}};function agent(_0x3cd1e6,_0x14c121,_0x56adcc,_0x44a18d){return new Agent(_0x3cd1e6,_0x14c121,_0x56adcc,_0x44a18d);}module[_0x533c('0x20')]=agent;