server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
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  18 var _0x1e21=['handleDrained','prototype','info','[%s][AGENT]\x20try\x20with\x20%s','agent','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','busy','showNotification','writeLog','RINGING',':FORCED','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','busyQueue','TIMEOUT','exports','lodash','uuid','./util','../../../../../config/logger','routing','notificationId','squeue','realtime','push','handleRun','bind','handleTimeout','timeout','drained'];(function(_0x4b055c,_0x4b870b){var _0x4b62bb=function(_0x4884c2){while(--_0x4884c2){_0x4b055c['push'](_0x4b055c['shift']());}};_0x4b62bb(++_0x4b870b);}(_0x1e21,0x102));var _0x11e2=function(_0x4f8ab2,_0x548f14){_0x4f8ab2=_0x4f8ab2-0x0;var _0x710779=_0x1e21[_0x4f8ab2];return _0x710779;};'use strict';var _=require(_0x11e2('0x0'));var uuid=require(_0x11e2('0x1'));var util=require(_0x11e2('0x2'));var logger=require(_0x11e2('0x3'))(_0x11e2('0x4'));var Agent=function(_0x4405f8,_0x5e5d6c,_0x1ebfc1,_0x34d106){this[_0x11e2('0x5')]=uuid['v4']();this[_0x11e2('0x6')]=_0x4405f8;this['agent']=_0x5e5d6c;this[_0x11e2('0x7')]=_0x1ebfc1;this[_0x11e2('0x4')]=_0x34d106;this[_0x11e2('0x6')][_0x11e2('0x8')](this[_0x11e2('0x9')][_0x11e2('0xa')](this),this[_0x11e2('0xb')][_0x11e2('0xa')](this));this[_0x11e2('0x6')]['on'](_0x11e2('0xc'),this[_0x11e2('0xb')][_0x11e2('0xa')](this));this['squeue']['on'](_0x11e2('0xd'),this[_0x11e2('0xe')]['bind'](this));};Agent[_0x11e2('0xf')]['push']=function(){this[_0x11e2('0x6')][_0x11e2('0x8')](this[_0x11e2('0x9')][_0x11e2('0xa')](this),this[_0x11e2('0xb')]['bind'](this));};Agent[_0x11e2('0xf')][_0x11e2('0xe')]=function(){this[_0x11e2('0xb')](!![]);};Agent[_0x11e2('0xf')][_0x11e2('0x9')]=function(_0x1aea71){logger[_0x11e2('0x10')](_0x11e2('0x11'),this[_0x11e2('0x6')]['id'],this[_0x11e2('0x12')]['id']);if(_['isNil'](this[_0x11e2('0x7')][_0x11e2('0x13')][this['agent']['id']])){logger[_0x11e2('0x10')](_0x11e2('0x14'),this[_0x11e2('0x6')]['id'],this[_0x11e2('0x12')]['id']);setTimeout(this[_0x11e2('0x8')]['bind'](this),0x3e8);}else{if(this[_0x11e2('0x4')][_0x11e2('0x15')]||util[_0x11e2('0x16')](this['squeue']['id'],this['realtime'][_0x11e2('0x13')][this[_0x11e2('0x12')]['id']],this[_0x11e2('0x6')][_0x11e2('0x17')],![])){this[_0x11e2('0x7')][_0x11e2('0x13')][this[_0x11e2('0x12')]['id']][_0x11e2('0x18')]=!![];this[_0x11e2('0x7')][_0x11e2('0x13')][this[_0x11e2('0x12')]['id']]['busyQueue']=undefined;util[_0x11e2('0x19')](this[_0x11e2('0x5')],this[_0x11e2('0x6')]['id'],this[_0x11e2('0x7')][_0x11e2('0x13')][this['agent']['id']],null,this[_0x11e2('0x4')]);util[_0x11e2('0x1a')](this[_0x11e2('0x6')]['id'],this[_0x11e2('0x7')][_0x11e2('0x13')][this[_0x11e2('0x12')]['id']],_0x11e2('0x1b')+(this[_0x11e2('0x4')][_0x11e2('0x15')]?_0x11e2('0x1c'):''));}else{logger[_0x11e2('0x10')]('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this[_0x11e2('0x6')]['id'],this['agent']['id']);setTimeout(this[_0x11e2('0x8')]['bind'](this),0x3e8);}}};Agent[_0x11e2('0xf')][_0x11e2('0xb')]=function(_0x1d3bf8){if(_['isNil'](this[_0x11e2('0x7')][_0x11e2('0x13')][this[_0x11e2('0x12')]['id']])){return logger[_0x11e2('0x10')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x11e2('0x6')]['id'],this[_0x11e2('0x12')]['id']);}else{logger[_0x11e2('0x10')](_0x11e2('0x1d'),this['squeue']['id'],this[_0x11e2('0x12')]['id']);util[_0x11e2('0x1e')](this[_0x11e2('0x5')],this['squeue']['id'],this[_0x11e2('0x7')][_0x11e2('0x13')][this[_0x11e2('0x12')]['id']],null,this[_0x11e2('0x4')]);this[_0x11e2('0x7')][_0x11e2('0x13')][this[_0x11e2('0x12')]['id']][_0x11e2('0x18')]=![];this[_0x11e2('0x7')][_0x11e2('0x13')][this['agent']['id']][_0x11e2('0x1f')]=undefined;util['writeLog'](this[_0x11e2('0x6')]['id'],this['realtime'][_0x11e2('0x13')][this[_0x11e2('0x12')]['id']],_0x1d3bf8?'STOP':_0x11e2('0x20'));}if(!_0x1d3bf8){setTimeout(this[_0x11e2('0x8')][_0x11e2('0xa')](this),0x3e8);}};function agent(_0x3b48fe,_0x445d10,_0x3fc56f,_0x42a79d){return new Agent(_0x3b48fe,_0x445d10,_0x3fc56f,_0x42a79d);}module[_0x11e2('0x21')]=agent;