server/services/routing/server/applications/strategy/rrmemory.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xb1bc=['isNil','hideNotification','TIMEOUT','busyQueue','removeWaitingNotification','exports','./util','../../../../../config/logger','notificationId','squeue','queue','realtime','routing','intervals','push','handleRun','bind','timeout','handleTimeout','drained','handleDrained','prototype','handleCheckReject','isAgentAvailable','agents','agentId','channel','debug','[%s][QUEUE]\x20available\x20again\x20%s','mapAgentsId','done','busy','name','writeLog','RINGING','[%s][QUEUE]\x20agent\x20skipped,\x20not\x20available\x20id\x20%s','[%s][QUEUE]\x20timeout\x20with\x20%s'];(function(_0x5744df,_0x53bffd){var _0x20cd21=function(_0x2e3a7b){while(--_0x2e3a7b){_0x5744df['push'](_0x5744df['shift']());}};_0x20cd21(++_0x53bffd);}(_0xb1bc,0x1e7));var _0xcb1b=function(_0x4f1da5,_0x4ced17){_0x4f1da5=_0x4f1da5-0x0;var _0xe972a8=_0xb1bc[_0x4f1da5];return _0xe972a8;};'use strict';var rr=require('rr');var _=require('lodash');var uuid=require('uuid');var util=require(_0xcb1b('0x0'));var logger=require(_0xcb1b('0x1'))('routing');var RRMemory=function(_0x51510a,_0x25811b,_0x45578a,_0x1d1a9e){this[_0xcb1b('0x2')]=uuid['v4']();this[_0xcb1b('0x3')]=_0x51510a;this[_0xcb1b('0x4')]=_0x25811b;this[_0xcb1b('0x5')]=_0x45578a;this[_0xcb1b('0x6')]=_0x1d1a9e;this[_0xcb1b('0x7')]={};this[_0xcb1b('0x3')][_0xcb1b('0x8')](this[_0xcb1b('0x9')][_0xcb1b('0xa')](this),this['handleTimeout']['bind'](this),this['module']);this[_0xcb1b('0x3')]['on'](_0xcb1b('0xb'),this[_0xcb1b('0xc')][_0xcb1b('0xa')](this));this[_0xcb1b('0x3')]['on'](_0xcb1b('0xd'),this[_0xcb1b('0xe')][_0xcb1b('0xa')](this));};RRMemory[_0xcb1b('0xf')][_0xcb1b('0x8')]=function(){this[_0xcb1b('0x3')][_0xcb1b('0x8')](this['handleRun'][_0xcb1b('0xa')](this),this['handleTimeout'][_0xcb1b('0xa')](this));};RRMemory[_0xcb1b('0xf')][_0xcb1b('0xe')]=function(){this[_0xcb1b('0xc')](!![]);};RRMemory[_0xcb1b('0xf')][_0xcb1b('0x10')]=function(_0x22e02b){if(util[_0xcb1b('0x11')](this[_0xcb1b('0x3')]['id'],this[_0xcb1b('0x5')][_0xcb1b('0x12')][this[_0xcb1b('0x13')]],this[_0xcb1b('0x3')][_0xcb1b('0x14')],!![])){logger[_0xcb1b('0x15')](_0xcb1b('0x16'),this['squeue']['id'],this[_0xcb1b('0x13')]);clearInterval(this[_0xcb1b('0x7')][this['agentId']]);_0x22e02b['done']();setTimeout(this[_0xcb1b('0x8')][_0xcb1b('0xa')](this),0x3e8);}};RRMemory['prototype'][_0xcb1b('0x9')]=function(_0x438968){this['agentId']=rr(this[_0xcb1b('0x4')][_0xcb1b('0x17')]);logger[_0xcb1b('0x15')]('[%s][QUEUE]\x20try\x20with\x20%s',this['squeue']['id'],this[_0xcb1b('0x13')]);if(_['isNil'](this[_0xcb1b('0x5')][_0xcb1b('0x12')][this['agentId']])){logger[_0xcb1b('0x15')]('[%s][QUEUE]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xcb1b('0x3')]['id'],this[_0xcb1b('0x13')]);_0x438968[_0xcb1b('0x18')]();setTimeout(this[_0xcb1b('0x8')][_0xcb1b('0xa')](this),0x3e8);}else{if(util[_0xcb1b('0x11')](this[_0xcb1b('0x3')]['id'],this[_0xcb1b('0x5')][_0xcb1b('0x12')][this[_0xcb1b('0x13')]],this[_0xcb1b('0x3')][_0xcb1b('0x14')],!![])){this[_0xcb1b('0x5')][_0xcb1b('0x12')][this[_0xcb1b('0x13')]][_0xcb1b('0x19')]=!![];this[_0xcb1b('0x5')][_0xcb1b('0x12')][this[_0xcb1b('0x13')]]['busyQueue']=this[_0xcb1b('0x4')][_0xcb1b('0x1a')];util['saveWaitingNotification'](this[_0xcb1b('0x5')],this[_0xcb1b('0x6')],this['realtime'][_0xcb1b('0x12')][this[_0xcb1b('0x13')]],this[_0xcb1b('0x3')][_0xcb1b('0x14')]);util['showNotification'](this[_0xcb1b('0x2')],this[_0xcb1b('0x3')]['id'],this[_0xcb1b('0x5')]['agents'][this[_0xcb1b('0x13')]],this[_0xcb1b('0x4')],this[_0xcb1b('0x6')]);util[_0xcb1b('0x1b')](this['squeue']['id'],this[_0xcb1b('0x5')][_0xcb1b('0x12')][this[_0xcb1b('0x13')]],_0xcb1b('0x1c'));this[_0xcb1b('0x7')][this[_0xcb1b('0x13')]]=setInterval(this[_0xcb1b('0x10')][_0xcb1b('0xa')](this,_0x438968),0x3e8);}else{logger[_0xcb1b('0x15')](_0xcb1b('0x1d'),this[_0xcb1b('0x3')]['id'],this[_0xcb1b('0x13')]);_0x438968['done']();setTimeout(this[_0xcb1b('0x8')][_0xcb1b('0xa')](this),0x3e8);}}};RRMemory[_0xcb1b('0xf')]['handleTimeout']=function(_0x9e9a12){logger[_0xcb1b('0x15')](_0xcb1b('0x1e'),this[_0xcb1b('0x3')]['id'],this[_0xcb1b('0x13')]);if(_[_0xcb1b('0x1f')](this[_0xcb1b('0x5')][_0xcb1b('0x12')][this[_0xcb1b('0x13')]])){logger['debug']('[%s][QUEUE]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xcb1b('0x3')]['id'],this['agentId']);}else{clearInterval(this['intervals'][this[_0xcb1b('0x13')]]);util[_0xcb1b('0x20')](this[_0xcb1b('0x2')],this[_0xcb1b('0x3')]['id'],this['realtime'][_0xcb1b('0x12')][this['agentId']],this['queue'],this[_0xcb1b('0x6')]);util[_0xcb1b('0x1b')](this[_0xcb1b('0x3')]['id'],this[_0xcb1b('0x5')][_0xcb1b('0x12')][this[_0xcb1b('0x13')]],_0xcb1b('0x21'));this[_0xcb1b('0x5')][_0xcb1b('0x12')][this[_0xcb1b('0x13')]][_0xcb1b('0x19')]=![];this['realtime']['agents'][this[_0xcb1b('0x13')]][_0xcb1b('0x22')]=undefined;util[_0xcb1b('0x23')](this[_0xcb1b('0x5')],this[_0xcb1b('0x6')],this[_0xcb1b('0x5')]['agents'][this['agentId']],this['squeue'][_0xcb1b('0x14')]);}if(!_0x9e9a12){setTimeout(this[_0xcb1b('0x8')][_0xcb1b('0xa')](this),0x3e8);}};function rrmemory(_0x2ab12b,_0x3ab991,_0x5109b5,_0x5136f6){return new RRMemory(_0x2ab12b,_0x3ab991,_0x5109b5,_0x5136f6);}module[_0xcb1b('0x24')]=rrmemory;