server/services/routing/server/applications/strategy/rrmemory.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x0d67=['[%s][QUEUE]\x20try\x20with\x20%s','isNil','busyQueue','name','saveWaitingNotification','showNotification','RINGING','writeLog','TIMEOUT','removeWaitingNotification','exports','lodash','uuid','./util','../../../../../config/logger','notificationId','squeue','queue','realtime','routing','intervals','push','handleRun','bind','handleTimeout','module','timeout','drained','handleDrained','prototype','handleCheckReject','isAgentAvailable','agents','agentId','channel','debug','[%s][QUEUE]\x20available\x20again\x20%s','done','mapAgentsId'];(function(_0x17c483,_0xc69535){var _0x112bdb=function(_0x19adb9){while(--_0x19adb9){_0x17c483['push'](_0x17c483['shift']());}};_0x112bdb(++_0xc69535);}(_0x0d67,0x16a));var _0x70d6=function(_0x3eac08,_0x3b782f){_0x3eac08=_0x3eac08-0x0;var _0x35b8ac=_0x0d67[_0x3eac08];return _0x35b8ac;};'use strict';var rr=require('rr');var _=require(_0x70d6('0x0'));var uuid=require(_0x70d6('0x1'));var util=require(_0x70d6('0x2'));var logger=require(_0x70d6('0x3'))('routing');var RRMemory=function(_0x29c6c9,_0x55b52a,_0x5d3752,_0x939a42){this[_0x70d6('0x4')]=uuid['v4']();this[_0x70d6('0x5')]=_0x29c6c9;this[_0x70d6('0x6')]=_0x55b52a;this[_0x70d6('0x7')]=_0x5d3752;this[_0x70d6('0x8')]=_0x939a42;this[_0x70d6('0x9')]={};this['squeue'][_0x70d6('0xa')](this[_0x70d6('0xb')][_0x70d6('0xc')](this),this[_0x70d6('0xd')][_0x70d6('0xc')](this),this[_0x70d6('0xe')]);this[_0x70d6('0x5')]['on'](_0x70d6('0xf'),this[_0x70d6('0xd')][_0x70d6('0xc')](this));this[_0x70d6('0x5')]['on'](_0x70d6('0x10'),this[_0x70d6('0x11')][_0x70d6('0xc')](this));};RRMemory[_0x70d6('0x12')]['push']=function(){this[_0x70d6('0x5')]['push'](this[_0x70d6('0xb')]['bind'](this),this['handleTimeout']['bind'](this));};RRMemory['prototype'][_0x70d6('0x11')]=function(){this[_0x70d6('0xd')](!![]);};RRMemory[_0x70d6('0x12')][_0x70d6('0x13')]=function(_0x472cbd){if(util[_0x70d6('0x14')](this['squeue']['id'],this[_0x70d6('0x7')][_0x70d6('0x15')][this[_0x70d6('0x16')]],this[_0x70d6('0x5')][_0x70d6('0x17')],!![])){logger[_0x70d6('0x18')](_0x70d6('0x19'),this['squeue']['id'],this[_0x70d6('0x16')]);clearInterval(this[_0x70d6('0x9')][this[_0x70d6('0x16')]]);_0x472cbd[_0x70d6('0x1a')]();setTimeout(this[_0x70d6('0xa')][_0x70d6('0xc')](this),0x3e8);}};RRMemory['prototype']['handleRun']=function(_0xf26323){this[_0x70d6('0x16')]=rr(this['queue'][_0x70d6('0x1b')]);logger[_0x70d6('0x18')](_0x70d6('0x1c'),this[_0x70d6('0x5')]['id'],this[_0x70d6('0x16')]);if(_[_0x70d6('0x1d')](this[_0x70d6('0x7')][_0x70d6('0x15')][this['agentId']])){logger[_0x70d6('0x18')]('[%s][QUEUE]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x70d6('0x5')]['id'],this[_0x70d6('0x16')]);_0xf26323[_0x70d6('0x1a')]();setTimeout(this[_0x70d6('0xa')][_0x70d6('0xc')](this),0x3e8);}else{if(util['isAgentAvailable'](this[_0x70d6('0x5')]['id'],this['realtime'][_0x70d6('0x15')][this[_0x70d6('0x16')]],this['squeue']['channel'],!![])){this[_0x70d6('0x7')][_0x70d6('0x15')][this[_0x70d6('0x16')]]['busy']=!![];this['realtime'][_0x70d6('0x15')][this[_0x70d6('0x16')]][_0x70d6('0x1e')]=this[_0x70d6('0x6')][_0x70d6('0x1f')];util[_0x70d6('0x20')](this['realtime'],this['routing'],this[_0x70d6('0x7')][_0x70d6('0x15')][this[_0x70d6('0x16')]],this[_0x70d6('0x5')][_0x70d6('0x17')]);util[_0x70d6('0x21')](this['notificationId'],this[_0x70d6('0x5')]['id'],this[_0x70d6('0x7')]['agents'][this[_0x70d6('0x16')]],this['queue'],this[_0x70d6('0x8')]);util['writeLog'](this[_0x70d6('0x5')]['id'],this[_0x70d6('0x7')][_0x70d6('0x15')][this['agentId']],_0x70d6('0x22'));this[_0x70d6('0x9')][this[_0x70d6('0x16')]]=setInterval(this[_0x70d6('0x13')]['bind'](this,_0xf26323),0x3e8);}else{logger[_0x70d6('0x18')]('[%s][QUEUE]\x20agent\x20skipped,\x20not\x20available\x20id\x20%s',this[_0x70d6('0x5')]['id'],this['agentId']);_0xf26323[_0x70d6('0x1a')]();setTimeout(this[_0x70d6('0xa')]['bind'](this),0x3e8);}}};RRMemory['prototype'][_0x70d6('0xd')]=function(_0x48e7f2){logger[_0x70d6('0x18')]('[%s][QUEUE]\x20timeout\x20with\x20%s',this[_0x70d6('0x5')]['id'],this[_0x70d6('0x16')]);if(_[_0x70d6('0x1d')](this[_0x70d6('0x7')][_0x70d6('0x15')][this[_0x70d6('0x16')]])){logger[_0x70d6('0x18')]('[%s][QUEUE]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x70d6('0x5')]['id'],this['agentId']);}else{clearInterval(this[_0x70d6('0x9')][this[_0x70d6('0x16')]]);util['hideNotification'](this['notificationId'],this[_0x70d6('0x5')]['id'],this[_0x70d6('0x7')][_0x70d6('0x15')][this[_0x70d6('0x16')]],this[_0x70d6('0x6')],this[_0x70d6('0x8')]);util[_0x70d6('0x23')](this[_0x70d6('0x5')]['id'],this['realtime'][_0x70d6('0x15')][this[_0x70d6('0x16')]],_0x70d6('0x24'));this[_0x70d6('0x7')][_0x70d6('0x15')][this[_0x70d6('0x16')]]['busy']=![];this[_0x70d6('0x7')]['agents'][this[_0x70d6('0x16')]][_0x70d6('0x1e')]=undefined;util[_0x70d6('0x25')](this[_0x70d6('0x7')],this['routing'],this[_0x70d6('0x7')][_0x70d6('0x15')][this[_0x70d6('0x16')]],this['squeue'][_0x70d6('0x17')]);}if(!_0x48e7f2){setTimeout(this[_0x70d6('0xa')][_0x70d6('0xc')](this),0x3e8);}};function rrmemory(_0x22a608,_0x212510,_0x5c9bb6,_0x39637c){return new RRMemory(_0x22a608,_0x212510,_0x5c9bb6,_0x39637c);}module[_0x70d6('0x26')]=rrmemory;