server/services/routing/server/applications/strategy/rrmemory.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
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   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x0ec5=['busy','busyQueue','removeWaitingNotification','exports','lodash','uuid','routing','squeue','queue','realtime','intervals','bind','handleTimeout','module','drained','handleDrained','prototype','push','handleRun','isAgentAvailable','agentId','channel','debug','done','mapAgentsId','[%s][QUEUE]\x20try\x20with\x20%s','isNil','[%s][QUEUE]\x20agent\x20skipped,\x20unknown\x20id\x20%s','agents','saveWaitingNotification','notificationId','writeLog','RINGING','handleCheckReject','[%s][QUEUE]\x20timeout\x20with\x20%s'];(function(_0x2269eb,_0x1e3c74){var _0x674e9c=function(_0x3ab790){while(--_0x3ab790){_0x2269eb['push'](_0x2269eb['shift']());}};_0x674e9c(++_0x1e3c74);}(_0x0ec5,0x185));var _0x50ec=function(_0x1caf6a,_0x26a5bf){_0x1caf6a=_0x1caf6a-0x0;var _0x1bf493=_0x0ec5[_0x1caf6a];return _0x1bf493;};'use strict';var rr=require('rr');var _=require(_0x50ec('0x0'));var uuid=require(_0x50ec('0x1'));var util=require('./util');var logger=require('../../../../../config/logger')(_0x50ec('0x2'));var RRMemory=function(_0x23974a,_0x255914,_0x417ba1,_0x2d0b21){this['notificationId']=uuid['v4']();this[_0x50ec('0x3')]=_0x23974a;this[_0x50ec('0x4')]=_0x255914;this[_0x50ec('0x5')]=_0x417ba1;this[_0x50ec('0x2')]=_0x2d0b21;this[_0x50ec('0x6')]={};this['squeue']['push'](this['handleRun'][_0x50ec('0x7')](this),this[_0x50ec('0x8')][_0x50ec('0x7')](this),this[_0x50ec('0x9')]);this[_0x50ec('0x3')]['on']('timeout',this[_0x50ec('0x8')][_0x50ec('0x7')](this));this[_0x50ec('0x3')]['on'](_0x50ec('0xa'),this[_0x50ec('0xb')][_0x50ec('0x7')](this));};RRMemory[_0x50ec('0xc')][_0x50ec('0xd')]=function(){this[_0x50ec('0x3')][_0x50ec('0xd')](this[_0x50ec('0xe')][_0x50ec('0x7')](this),this[_0x50ec('0x8')][_0x50ec('0x7')](this));};RRMemory['prototype'][_0x50ec('0xb')]=function(){this[_0x50ec('0x8')](!![]);};RRMemory[_0x50ec('0xc')]['handleCheckReject']=function(_0x1265e2){if(util[_0x50ec('0xf')](this[_0x50ec('0x3')]['id'],this[_0x50ec('0x5')]['agents'][this[_0x50ec('0x10')]],this[_0x50ec('0x3')][_0x50ec('0x11')],!![])){logger[_0x50ec('0x12')]('[%s][QUEUE]\x20available\x20again\x20%s',this[_0x50ec('0x3')]['id'],this['agentId']);clearInterval(this['intervals'][this[_0x50ec('0x10')]]);_0x1265e2[_0x50ec('0x13')]();setTimeout(this['push'][_0x50ec('0x7')](this),0x3e8);}};RRMemory[_0x50ec('0xc')]['handleRun']=function(_0x525f76){this['agentId']=rr(this[_0x50ec('0x4')][_0x50ec('0x14')]);logger[_0x50ec('0x12')](_0x50ec('0x15'),this[_0x50ec('0x3')]['id'],this['agentId']);if(_[_0x50ec('0x16')](this[_0x50ec('0x5')]['agents'][this['agentId']])){logger[_0x50ec('0x12')](_0x50ec('0x17'),this[_0x50ec('0x3')]['id'],this[_0x50ec('0x10')]);_0x525f76[_0x50ec('0x13')]();setTimeout(this[_0x50ec('0xd')][_0x50ec('0x7')](this),0x3e8);}else{if(util[_0x50ec('0xf')](this['squeue']['id'],this[_0x50ec('0x5')][_0x50ec('0x18')][this['agentId']],this[_0x50ec('0x3')][_0x50ec('0x11')],!![])){this[_0x50ec('0x5')][_0x50ec('0x18')][this[_0x50ec('0x10')]]['busy']=!![];this[_0x50ec('0x5')][_0x50ec('0x18')][this[_0x50ec('0x10')]]['busyQueue']=this['queue']['name'];util[_0x50ec('0x19')](this[_0x50ec('0x5')],this[_0x50ec('0x2')],this[_0x50ec('0x5')]['agents'][this['agentId']],this['squeue']['channel']);util['showNotification'](this[_0x50ec('0x1a')],this[_0x50ec('0x3')]['id'],this['realtime'][_0x50ec('0x18')][this[_0x50ec('0x10')]],this[_0x50ec('0x4')],this[_0x50ec('0x2')]);util[_0x50ec('0x1b')](this[_0x50ec('0x3')]['id'],this[_0x50ec('0x5')][_0x50ec('0x18')][this[_0x50ec('0x10')]],_0x50ec('0x1c'));this['intervals'][this['agentId']]=setInterval(this[_0x50ec('0x1d')][_0x50ec('0x7')](this,_0x525f76),0x3e8);}else{logger['debug']('[%s][QUEUE]\x20agent\x20skipped,\x20not\x20available\x20id\x20%s',this[_0x50ec('0x3')]['id'],this[_0x50ec('0x10')]);_0x525f76[_0x50ec('0x13')]();setTimeout(this[_0x50ec('0xd')][_0x50ec('0x7')](this),0x3e8);}}};RRMemory[_0x50ec('0xc')][_0x50ec('0x8')]=function(_0x2c5c8f){logger[_0x50ec('0x12')](_0x50ec('0x1e'),this[_0x50ec('0x3')]['id'],this['agentId']);if(_['isNil'](this[_0x50ec('0x5')][_0x50ec('0x18')][this[_0x50ec('0x10')]])){logger[_0x50ec('0x12')](_0x50ec('0x17'),this[_0x50ec('0x3')]['id'],this['agentId']);}else{clearInterval(this[_0x50ec('0x6')][this[_0x50ec('0x10')]]);util['hideNotification'](this['notificationId'],this[_0x50ec('0x3')]['id'],this['realtime'][_0x50ec('0x18')][this['agentId']],this['queue'],this[_0x50ec('0x2')]);util['writeLog'](this['squeue']['id'],this['realtime'][_0x50ec('0x18')][this['agentId']],'TIMEOUT');this[_0x50ec('0x5')][_0x50ec('0x18')][this[_0x50ec('0x10')]][_0x50ec('0x1f')]=![];this['realtime']['agents'][this[_0x50ec('0x10')]][_0x50ec('0x20')]=undefined;util[_0x50ec('0x21')](this[_0x50ec('0x5')],this['routing'],this[_0x50ec('0x5')][_0x50ec('0x18')][this['agentId']],this[_0x50ec('0x3')]['channel']);}if(!_0x2c5c8f){setTimeout(this[_0x50ec('0xd')][_0x50ec('0x7')](this),0x3e8);}};function rrmemory(_0x597ee2,_0x51c446,_0x4bedd7,_0x505e4d){return new RRMemory(_0x597ee2,_0x51c446,_0x4bedd7,_0x505e4d);}module[_0x50ec('0x22')]=rrmemory;