server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xbee3=['answeredelsewheremembername','[%s][agents][agentconnect]','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','diffTime','complete','blindtransfer','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfereruniqueid','transfer','extension','transferuniqueid','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','ATTENDED','transferexten','transfereeuniqueid','agententerreason','clone','calleridnum','secondtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfererexten','transfertargetuniqueid','calleridname','agentconnectAt','hangup','[%s][agents][hangup]','timeout','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agentcompleteAt','agent','util','info','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','channel','membername','interface','connectedlinenum','lastevent','queue','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','request','CreateVoiceAgentReport','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','format','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswer','agentringnoanswerAt','now','reason','holdtime','ringtime','talktime','push','queuecallerabandon','forIn','includes','abandoned','[%s][agents][queuecallerabandon]','agentconnect','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','connectedlinename','answered_elsewhere','answeredelsewheredestinationuniqueid'];(function(_0x9235c2,_0x35eb35){var _0x5beb11=function(_0x3ccb25){while(--_0x3ccb25){_0x9235c2['push'](_0x9235c2['shift']());}};_0x5beb11(++_0x35eb35);}(_0xbee3,0xd5));var _0x3bee=function(_0x543928,_0x4d21c2){_0x543928=_0x543928-0x0;var _0x30c11d=_0xbee3[_0x543928];return _0x30c11d;};'use strict';var _=require('lodash');var util=require(_0x3bee('0x0'));var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x56a879,_0x45a1bf){utils[_0x3bee('0x1')](util['format'](_0x3bee('0x2'),_0x56a879[_0x3bee('0x3')],_0x56a879[_0x3bee('0x4')],_0x56a879['queue'],_0x56a879[_0x3bee('0x5')],_0x56a879[_0x3bee('0x6')],_0x56a879['calleridnum'],_0x56a879[_0x3bee('0x7')],_0x56a879[_0x3bee('0x8')]));if(_0x56a879[_0x3bee('0x9')]){utils[_0x3bee('0xa')](_0x56a879[_0x3bee('0x9')])[_0x3bee('0xb')](function(_0x3485b8){if(_0x3485b8){_0x56a879['type']=_0x3485b8[_0x3bee('0xc')];_0x56a879[_0x3bee('0xd')]=_0x56a879[_0x3bee('0xe')]?_0x3485b8[_0x3bee('0xf')]:![];_0x56a879[_0x3bee('0x10')]=_0x56a879[_0x3bee('0xd')]?_0x3485b8['acwTimeout']:0x0;}utils[_0x3bee('0x11')]('CreateVoiceAgentReport',_0x56a879);});}else{utils[_0x3bee('0x11')](_0x3bee('0x12'),_0x56a879);}if(_0x45a1bf){delete transfers[_0x56a879[_0x3bee('0x3')]];}else{delete agents[_0x56a879[_0x3bee('0x13')]];}}exports[_0x3bee('0x14')]=function(_0x459129){try{utils[_0x3bee('0x15')](util['format'](_0x3bee('0x16'),_0x459129[_0x3bee('0x3')]),_0x459129);agents[_0x459129[_0x3bee('0x13')]]=_0x459129;agents[_0x459129[_0x3bee('0x13')]][_0x3bee('0x17')]=utils['now']();agents[_0x459129['destuniqueid']][_0x3bee('0x8')]='called';agents[_0x459129[_0x3bee('0x13')]][_0x3bee('0x7')]=null;agents[_0x459129['destuniqueid']]['connectedlinename']=null;utils[_0x3bee('0x1')](util[_0x3bee('0x18')](_0x3bee('0x19'),_0x459129[_0x3bee('0x3')],agents[_0x459129['destuniqueid']][_0x3bee('0x5')],_0x459129[_0x3bee('0x13')]));}catch(_0x440644){utils[_0x3bee('0x1a')](util[_0x3bee('0x18')](_0x3bee('0x16'),_0x459129[_0x3bee('0x3')]),_0x440644);}};exports['agentringnoanswer']=function(_0x4f36af){try{if(!_[_0x3bee('0x1b')](agents[_0x4f36af[_0x3bee('0x13')]])){utils['debug'](util[_0x3bee('0x18')](_0x3bee('0x1c'),_0x4f36af[_0x3bee('0x3')]),_0x4f36af);utils[_0x3bee('0x1')](util[_0x3bee('0x18')](_0x3bee('0x1d'),_0x4f36af[_0x3bee('0x3')],agents[_0x4f36af['destuniqueid']][_0x3bee('0x5')],_0x4f36af[_0x3bee('0x13')]));agents[_0x4f36af[_0x3bee('0x13')]][_0x3bee('0x1e')]=!![];agents[_0x4f36af['destuniqueid']][_0x3bee('0x1f')]=utils[_0x3bee('0x20')]();agents[_0x4f36af[_0x3bee('0x13')]]['lastevent']='timeout';agents[_0x4f36af[_0x3bee('0x13')]][_0x3bee('0x21')]='timeout';agents[_0x4f36af[_0x3bee('0x13')]][_0x3bee('0x22')]=_0x4f36af[_0x3bee('0x23')]?parseInt(_0x4f36af['ringtime'])/0x3e8:0x0;agents[_0x4f36af[_0x3bee('0x13')]][_0x3bee('0x24')]=0x0;unanswered[_0x3bee('0x25')](_0x4f36af['destuniqueid']);}}catch(_0x239fa4){utils[_0x3bee('0x1a')](util[_0x3bee('0x18')]('[%s][agents][agentringnoanswer]',_0x4f36af[_0x3bee('0x3')]),_0x239fa4);}};exports[_0x3bee('0x26')]=function(_0x27ed99){try{_[_0x3bee('0x27')](agents,function(_0x3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x46')]=agents[_0x7e37ed[_0x3bee('0x40')]][_0x3bee('0x46')];transfers[_0x7e37ed['transfereeuniqueid']]['calleridname']=agents[_0x7e37ed[_0x3bee('0x40')]]['calleridname'];transfers[_0x7e37ed['transfereeuniqueid']][_0x3bee('0x17')]=utils[_0x3bee('0x20')]();transfers[_0x7e37ed[_0x3bee('0x43')]]['agentconnectAt']=utils['now']();transfers[_0x7e37ed[_0x3bee('0x43')]][_0x3bee('0x22')]=0x0;transfers[_0x7e37ed['transfereeuniqueid']][_0x3bee('0x44')]=0x2;}}else if(_0x7e37ed['secondtransfereruniqueid']==_0x7e37ed[_0x3bee('0x47')]){if(!_[_0x3bee('0x1b')](agents[_0x7e37ed[_0x3bee('0x3e')]])){utils[_0x3bee('0x1')](util[_0x3bee('0x18')](_0x3bee('0x48'),_0x7e37ed[_0x3bee('0x3e')],agents[_0x7e37ed[_0x3bee('0x3e')]][_0x3bee('0x5')]));agents[_0x7e37ed[_0x3bee('0x3e')]][_0x3bee('0x3a')]=!![];agents[_0x7e37ed['origtransfereruniqueid']]['transfertype']='ATTENDED';agents[_0x7e37ed[_0x3bee('0x3e')]][_0x3bee('0x42')]=_0x7e37ed[_0x3bee('0x49')];agents[_0x7e37ed[_0x3bee('0x3e')]]['transferuniqueid']=_0x7e37ed[_0x3bee('0x40')];}if(_0x7e37ed[_0x3bee('0x4a')]&&agents[_0x7e37ed['transfertargetuniqueid']]){agents[_0x7e37ed['transfertargetuniqueid']][_0x3bee('0x44')]=0x1;transfers[_0x7e37ed[_0x3bee('0x4a')]]=_[_0x3bee('0x45')](agents[_0x7e37ed['transfertargetuniqueid']]);transfers[_0x7e37ed[_0x3bee('0x4a')]][_0x3bee('0x46')]=agents[_0x7e37ed[_0x3bee('0x3e')]]['calleridnum'];transfers[_0x7e37ed[_0x3bee('0x4a')]][_0x3bee('0x4b')]=agents[_0x7e37ed[_0x3bee('0x3e')]][_0x3bee('0x4b')];transfers[_0x7e37ed['transfertargetuniqueid']]['agentcalledAt']=utils[_0x3bee('0x20')]();transfers[_0x7e37ed[_0x3bee('0x4a')]][_0x3bee('0x4c')]=utils[_0x3bee('0x20')]();transfers[_0x7e37ed[_0x3bee('0x4a')]]['holdtime']=0x0;transfers[_0x7e37ed[_0x3bee('0x4a')]]['agententerreason']=0x2;}}}catch(_0xddc56b){utils[_0x3bee('0x1a')](util[_0x3bee('0x18')](_0x3bee('0x3d'),_0x7e37ed[_0x3bee('0x3e')]),_0xddc56b);}};exports[_0x3bee('0x4d')]=function(_0x3f7dad){try{utils['debug'](util[_0x3bee('0x18')](_0x3bee('0x4e'),_0x3f7dad[_0x3bee('0x3')]),_0x3f7dad);if(agents[_0x3f7dad[_0x3bee('0x3')]]&&agents[_0x3f7dad['uniqueid']][_0x3bee('0x21')]===_0x3bee('0x4f')){if(_0x3f7dad[_0x3bee('0x50')]==='21'){agents[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x21')]=_0x3bee('0x51');agents[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x8')]='rejected';}utils[_0x3bee('0x1')](util[_0x3bee('0x18')](_0x3bee('0x52'),_0x3f7dad['uniqueid'],agents[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x5')],agents[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x21')],agents[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x8')]));writeDB(agents[_0x3f7dad[_0x3bee('0x3')]]);var _0x204843=unanswered[_0x3bee('0x53')](_0x3f7dad[_0x3bee('0x3')]);if(_0x204843>-0x1){unanswered[_0x3bee('0x54')](_0x204843,0x1);}}if(transfers[_0x3f7dad[_0x3bee('0x3')]]){transfers[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0xe')]=!![];transfers[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x55')]=utils[_0x3bee('0x20')]();transfers[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x24')]=utils[_0x3bee('0x34')](transfers[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x55')],transfers[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x4c')]);transfers[_0x3f7dad[_0x3bee('0x3')]]['reason']=_0x3bee('0x56');transfers[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x8')]=_0x3bee('0x35');utils[_0x3bee('0x1')](util[_0x3bee('0x18')](_0x3bee('0x52'),_0x3f7dad[_0x3bee('0x3')],transfers[_0x3f7dad[_0x3bee('0x3')]]['membername'],transfers[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x21')],transfers[_0x3f7dad['uniqueid']][_0x3bee('0x8')]));writeDB(transfers[_0x3f7dad['uniqueid']],!![]);}if(agents[_0x3f7dad[_0x3bee('0x3')]]&&agents[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x4c')]){agents[_0x3f7dad['uniqueid']]['agentcomplete']=!![];agents[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x55')]=utils[_0x3bee('0x20')]();agents[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x24')]=utils[_0x3bee('0x34')](agents[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x55')],agents[_0x3f7dad['uniqueid']][_0x3bee('0x4c')]);agents[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x21')]=agents[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x3a')]?_0x3bee('0x3a'):_0x3bee('0x56');agents[_0x3f7dad['uniqueid']][_0x3bee('0x8')]=_0x3bee('0x35');utils['info'](util[_0x3bee('0x18')](_0x3bee('0x52'),_0x3f7dad['uniqueid'],agents[_0x3f7dad[_0x3bee('0x3')]]['membername'],agents[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x21')],agents[_0x3f7dad[_0x3bee('0x3')]][_0x3bee('0x8')]));writeDB(agents[_0x3f7dad['uniqueid']]);}}catch(_0x62900b){utils[_0x3bee('0x1a')](util[_0x3bee('0x18')]('[%s][agents][hangup]',_0x3f7dad[_0x3bee('0x3')]),_0x62900b);}};