server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x3c81=['CreateVoiceAgentReport','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','called','connectedlinename','info','format','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','uniqueid','error','agentringnoanswer','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','now','reason','holdtime','talktime','push','queuecallerabandon','forIn','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','agentringnoanswerAt','abandoned','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','ringtime','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','blind','transferexten','extension','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','origtransfererexten','transferuniqueid','transfereeuniqueid','clone','calleridname','agententerreason','secondtransfererlinkedid','isNil','ATTENDED','secondtransfererexten','transfertargetuniqueid','[%s][agents][hangup]','timeout','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','splice','agent','lodash','util','channel','queue','membername','interface','calleridnum','connectedlinenum','lastevent','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','request'];(function(_0x2ce79b,_0xea50d9){var _0x29ad90=function(_0x5a3925){while(--_0x5a3925){_0x2ce79b['push'](_0x2ce79b['shift']());}};_0x29ad90(++_0xea50d9);}(_0x3c81,0x102));var _0x13c8=function(_0x97210,_0x452081){_0x97210=_0x97210-0x0;var _0x3e860b=_0x3c81[_0x97210];return _0x3e860b;};'use strict';var _=require(_0x13c8('0x0'));var util=require(_0x13c8('0x1'));var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x252f26,_0x131d0b){utils['info'](util['format']('[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s',_0x252f26['uniqueid'],_0x252f26[_0x13c8('0x2')],_0x252f26[_0x13c8('0x3')],_0x252f26[_0x13c8('0x4')],_0x252f26[_0x13c8('0x5')],_0x252f26[_0x13c8('0x6')],_0x252f26[_0x13c8('0x7')],_0x252f26[_0x13c8('0x8')]));if(_0x252f26['queue']){utils[_0x13c8('0x9')](_0x252f26['queue'])[_0x13c8('0xa')](function(_0x296463){if(_0x296463){_0x252f26[_0x13c8('0xb')]=_0x296463[_0x13c8('0xb')];_0x252f26[_0x13c8('0xc')]=_0x252f26[_0x13c8('0xd')]?_0x296463[_0x13c8('0xe')]:![];_0x252f26[_0x13c8('0xf')]=_0x252f26[_0x13c8('0xc')]?_0x296463[_0x13c8('0x10')]:0x0;}utils[_0x13c8('0x11')](_0x13c8('0x12'),_0x252f26);});}else{utils[_0x13c8('0x11')](_0x13c8('0x12'),_0x252f26);}if(_0x131d0b){delete transfers[_0x252f26['uniqueid']];}else{delete agents[_0x252f26[_0x13c8('0x13')]];}}exports[_0x13c8('0x14')]=function(_0x2304b5){try{utils[_0x13c8('0x15')](util['format'](_0x13c8('0x16'),_0x2304b5['uniqueid']),_0x2304b5);agents[_0x2304b5['destuniqueid']]=_0x2304b5;agents[_0x2304b5['destuniqueid']][_0x13c8('0x17')]=utils['now']();agents[_0x2304b5[_0x13c8('0x13')]][_0x13c8('0x8')]=_0x13c8('0x18');agents[_0x2304b5[_0x13c8('0x13')]]['connectedlinenum']=null;agents[_0x2304b5[_0x13c8('0x13')]][_0x13c8('0x19')]=null;utils[_0x13c8('0x1a')](util[_0x13c8('0x1b')](_0x13c8('0x1c'),_0x2304b5[_0x13c8('0x1d')],agents[_0x2304b5[_0x13c8('0x13')]][_0x13c8('0x4')],_0x2304b5[_0x13c8('0x13')]));}catch(_0x31d122){utils[_0x13c8('0x1e')](util['format'](_0x13c8('0x16'),_0x2304b5[_0x13c8('0x1d')]),_0x31d122);}};exports[_0x13c8('0x1f')]=function(_0x313ea3){try{if(!_['isNil'](agents[_0x313ea3[_0x13c8('0x13')]])){utils[_0x13c8('0x15')](util[_0x13c8('0x1b')](_0x13c8('0x20'),_0x313ea3[_0x13c8('0x1d')]),_0x313ea3);utils[_0x13c8('0x1a')](util['format'](_0x13c8('0x21'),_0x313ea3[_0x13c8('0x1d')],agents[_0x313ea3[_0x13c8('0x13')]][_0x13c8('0x4')],_0x313ea3['destuniqueid']));agents[_0x313ea3[_0x13c8('0x13')]][_0x13c8('0x1f')]=!![];agents[_0x313ea3['destuniqueid']]['agentringnoanswerAt']=utils[_0x13c8('0x22')]();agents[_0x313ea3[_0x13c8('0x13')]]['lastevent']='timeout';agents[_0x313ea3[_0x13c8('0x13')]][_0x13c8('0x23')]='timeout';agents[_0x313ea3['destuniqueid']][_0x13c8('0x24')]=_0x313ea3['ringtime']?parseInt(_0x313ea3['ringtime'])/0x3e8:0x0;agents[_0x313ea3[_0x13c8('0x13')]][_0x13c8('0x25')]=0x0;unanswered[_0x13c8('0x26')](_0x313ea3['destuniqueid']);}}catch(_0x5ef2f7){utils[_0x13c8('0x1e')](util[_0x13c8('0x1b')](_0x13c8('0x20'),_0x313ea3[_0x13c8('0x1d')]),_0x5ef2f7);}};exports[_0x13c8('0x27')]=function(_0x220d40){try{_[_0x13c8('0x28')](agents,function(_0x4a1b9c,_0x109cb8){if(_0x4a1b9c[_0x13c8('0x1d')]==_0x220d40['uniqueid']&&!_['includes'](unanswered,_0x4a1b9c[_0x13c8('0x13')])){utils[_0x13c8('0x15')](util['format'](_0x13c8('0x29'),_0x220d40[_0x13c8('0x1d')]),_0x220d40);utils['info'](util[_0x13c8('0x1b')](_0x13c8('0x2a'),_0x220d40[_0x13c8('0x1d')],_0x4a1b9c[_0x13c8('0x4')],_0x4a1b9c[_0x13c8('0x13')]));_0x4a1b9c[_0x13c8('0x1f')]=!![];_0x4a1b9c[_0x13c8('0x2b')]=utils[_0x13c8('0x22')]();_0x4a1b9c['lastevent']='abandoned';_0x4a1b9c[_0x13c8('0x23')]=_0x13c8('0x2c');_0x4a1b9c['holdtime']=_0x220d40[_0x13c8('0x24')];_0x4a1b9c['talktime']=0x0;writeDB(_0x4a1b9c);}});}catch(_0x1fdf7d){utils['error'](util[_0x13c8('0x1b')](_0x13c8('0x29'),_0x220d40[_0x13c8('0x1d')]),_0x1fdf7d);}};exports[_0x13c8('0x2d')]=function(_0x2039e7){try{if(agents[_0x2039e7[_0x13c8('0x13')]]){utils[_0x13c8('0x15')](util['format'](_0x13c8('0x2e'),_0x2039e7[_0x13c8('0x1d')]),_0x2039e7);utils['info'](util[_0x13c8('0x1b')](_0x13c8('0x2f'),_0x2039e7[_0x13c8('0x1d')],agents[_0x2039e7['destuniqueid']]['membername'],_0x2039e7['destuniqueid']));agents[_0x2039e7[_0x13c8('0x13')]][_0x13c8('0x30')]=utils[_0x13c8('0x22')]();agents[_0x2039e7[_0x13c8('0x13')]][_0x13c8('0x7')]=_0x2039e7[_0x13c8('0x7')];agents[_0x2039e7[_0x13c8('0x13')]][_0x13c8('0x19')]=_0x2039e7[_0x13c8('0x19')];agents[_0x2039e7['destuniqueid']]['holdtime']=_0x2039e7[_0x13c8('0x31')];agents[_0x2039e7[_0x13c8('0x13')]][_0x13c8('0x8')]=_0x13c8('0x32');_['forIn'](agents,function(_0x35e1e7,_0x4bd627){if(_0x35e1e7[_0x13c8('0x13')]!=_0x2039e7[_0x13c8('0x13')]&&_0x35e1e7[_0x13c8('0x1d')]==_0x2039e7[_0x13c8('0x1d')]){_0x35e1e7[_0x13c8('0x25')]=0x0;_0x35e1e7[_0x13c8('0x24')]=_0x2039e7[_0x13c8('0x31')];_0x35e1e7[_0x13c8('0x1f')]=!![];_0x35e1e7[_0x13c8('0x2b')]=utils[_0x13c8('0x22')]();_0x35e1e7[_0x13c8('0x8')]=_0x13c8('0x33');_0x35e1e7[_0x13c8('0x23')]=_0x13c8('0x33');_0x35e1e7[_0x13c8('0x34')]=_0x2039e7[_0x13c8('0x13')];_0x35e1e7[_0x13c8('0x35')]=_0x2039e7[_0x13c8('0x4')];writeDB(_0x35e1e7);}});}}catch(_0xc5eb86){utils[_0x13c8('0x1e')](util[_0x13c8('0x1b')](_0x13c8('0x2e'),_0x2039e7[_0x13c8('0x1d')]),_0xc5eb86);}};exports[_0x13c8('0xd')]=function(_0x44ee66){try{if(!_['isNil'](agents[_0x44ee66[_0x13c8('0x13')]])){utils[_0x13c8('0x15')](util[_0x13c8('0x1b')](_0x13c8('0x36'),_0x44ee66[_0x13c8('0x1d')]),_0x44ee66);utils['info'](util['format'](_0x13c8('0x37'),_0x44ee66[_0x13c8('0x1d')],agents[_0x44ee66[_0x13c8('0x13')]]['membername'],_0x44ee66['destuniqueid']));agents[_0x44ee66['destuniqueid']][_0x13c8('0xd')]=!![];agents[_0x44ee66['destuniqueid']][_0x13c8('0x38')]=utils['now']();agents[_0x44ee66[_0x13c8('0x13')]][_0x13c8('0x25')]=utils[_0x13c8('0x39')](agents[_0x44ee66[_0x13c8('0x13')]][_0x13c8('0x38')],agents[_0x44ee66[_0x13c8('0x13')]]['agentconnectAt']);agents[_0x44ee66[_0x13c8('0x13')]][_0x13c8('0x23')]=_0x44ee66['reason'];agents[_0x44ee66[_0x13c8('0x13')]][_0x13c8('0x8')]=_0x13c8('0x3a');writeDB(agents[_0x44ee66[_0x13c8('0x13')]]);}}catch(_0x38486a){utils['error'](util[_0x13c8('0x1b')](_0x13c8('0x36'),_0x44ee66[_0x13c8('0x1d')]),_0x38486a);}};exports[_0x13c8('0x3b')]=function(_0x185d18){try{if(!_['isNil'](agents[_0x185d18[_0x13c8('0x3c')]])){utils[_0x13c8('0x15')](util[_0x13c8('0x1b')](_0x13c8('0x3d'),_0x185d18[_0x13c8('0x1d')]),_0x185d18);utils[_0x13c8('0x1a')](util[_0x13c8('0x1b')](_0x13c8('0x3e'),_0x185d18[_0x13c8('0x1d')],agents[_0x185d18[_0x13c8('0x3c')]][_0x13c8('0x4')],agents[_0x185d18['transfereruniqueid']][_0x13c8('0x1d')]));agents[_0x185d18[_0x13c8('0x3c')]][_0x13c8('0x3f')]=!![];agents[_0x185d18[_0x13c8('0x3c')]][_0x13c8('0x40')]=_0x13c8('0x41');agents[_0x185d18['transfereruniqueid']][_0x13c8('0x42')]=_0x185d18[_0x13c8('0x43')];agents[_0x185d18[_0x13c8('0x3c')]]['transferuniqueid']=agents[_0x185d18['transfereruniqueid']][_0x13c8('0x1d')];}}catch(_0x14a738){utils['error'](util[_0x13c8('0x1b')](_0x13c8('0x3d'),_0x185d18['uniqueid']),_0x14a738);}};exports[_0x13c8('0x44')]=function(_0x554792){try{utils[_0x13c8('0x15')](util[_0x13c8('0x1b')](_0x13c8('0x45'),_0x554792['origtransfereruniqueid']),_0x554792);if(_0x554792[_0x13c8('0x46')]==_0x554792[_0x13c8('0x47')]){if(!_['isNil'](agents[_0x554792[_0x13c8('0x48')]])){utils['info'](util[_0x13c8('0x1b')](_0x13c8('0x49'),_0x554792[_0x13c8('0x46')],agents[_0x554792[_0x13c8('0x48')]][_0x13c8('0x4')]));agents[_0x554792['secondtransfereruniqueid']][_0x13c8('0x3f')]=!![];agents[_0x554792['secondtransfereruniqueid']]['transfertype']='ATTENDED';agents[_0x554792['secondtransfereruniqueid']]['transferexten']=_0x554792[_0x13c8('0x4a')];agents[_0x554792[_0x13c8('0x48')]][_0x13c8('0x4b')]=_0x554792[_0x13c8('0x46')];}if(_0x554792[_0x13c8('0x4c')]&&agents[_0x554792[_0x13c8('0x4c')]]){agents[_0x554792[_0x13c8('0x4c')]]['agententerreason']=0x1;transfers[_0x554792['transfereeuniqueid']]=_[_0x13c8('0x4d')](agents[_0x554792[_0x13c8('0x4c')]]);transfers[_0x554792[_0x13c8('0x4c')]][_0x13c8('0x6')]=agents[_0x554792[_0x13c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