server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x3290=['debug','[%s][agents][agentcalled]','agentcalledAt','now','called','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','reason','holdtime','ringtime','talktime','push','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','abandoned','agentconnect','[%s][agents][agentconnect]','agentconnectAt','connectedlinenum','connectedlinename','connect','answered_elsewhere','answeredelsewheremembername','agentcomplete','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','transfer','blind','transferexten','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfereruniqueid','transfertype','ATTENDED','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','agent','[%s][agents][hangup]','lodash','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','channel','queue','membername','interface','calleridnum','lastevent','getVoiceQueueByName','then','type','agentacw','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','destuniqueid'];(function(_0x2ac81c,_0x2f32ce){var _0x121941=function(_0x5ee2e1){while(--_0x5ee2e1){_0x2ac81c['push'](_0x2ac81c['shift']());}};_0x121941(++_0x2f32ce);}(_0x3290,0x1a1));var _0x0329=function(_0x27c08f,_0x700be5){_0x27c08f=_0x27c08f-0x0;var _0x68e82f=_0x3290[_0x27c08f];return _0x68e82f;};'use strict';var _=require(_0x0329('0x0'));var util=require(_0x0329('0x1'));var utils=require(_0x0329('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x211ba1,_0x489f46){utils[_0x0329('0x3')](util[_0x0329('0x4')](_0x0329('0x5'),_0x211ba1[_0x0329('0x6')],_0x211ba1[_0x0329('0x7')],_0x211ba1[_0x0329('0x8')],_0x211ba1[_0x0329('0x9')],_0x211ba1[_0x0329('0xa')],_0x211ba1[_0x0329('0xb')],_0x211ba1['connectedlinenum'],_0x211ba1[_0x0329('0xc')]));if(_0x211ba1[_0x0329('0x8')]){utils[_0x0329('0xd')](_0x211ba1[_0x0329('0x8')])[_0x0329('0xe')](function(_0x472545){if(_0x472545){_0x211ba1[_0x0329('0xf')]=_0x472545['type'];_0x211ba1[_0x0329('0x10')]=_0x211ba1['agentcomplete']?_0x472545[_0x0329('0x11')]:![];_0x211ba1[_0x0329('0x12')]=_0x211ba1[_0x0329('0x10')]?_0x472545[_0x0329('0x13')]:0x0;}utils[_0x0329('0x14')](_0x0329('0x15'),_0x211ba1);});}else{utils['request'](_0x0329('0x15'),_0x211ba1);}if(_0x489f46){delete transfers[_0x211ba1['uniqueid']];}else{delete agents[_0x211ba1[_0x0329('0x16')]];}}exports['agentcalled']=function(_0x5e61e2){try{utils[_0x0329('0x17')](util[_0x0329('0x4')](_0x0329('0x18'),_0x5e61e2[_0x0329('0x6')]),_0x5e61e2);agents[_0x5e61e2[_0x0329('0x16')]]=_0x5e61e2;agents[_0x5e61e2[_0x0329('0x16')]][_0x0329('0x19')]=utils[_0x0329('0x1a')]();agents[_0x5e61e2['destuniqueid']][_0x0329('0xc')]=_0x0329('0x1b');agents[_0x5e61e2[_0x0329('0x16')]]['connectedlinenum']=null;agents[_0x5e61e2['destuniqueid']]['connectedlinename']=null;utils[_0x0329('0x3')](util[_0x0329('0x4')](_0x0329('0x1c'),_0x5e61e2[_0x0329('0x6')],agents[_0x5e61e2['destuniqueid']][_0x0329('0x9')],_0x5e61e2['destuniqueid']));}catch(_0xcbebeb){utils[_0x0329('0x1d')](util[_0x0329('0x4')]('[%s][agents][agentcalled]',_0x5e61e2[_0x0329('0x6')]),_0xcbebeb);}};exports[_0x0329('0x1e')]=function(_0x5d60fd){try{if(!_[_0x0329('0x1f')](agents[_0x5d60fd[_0x0329('0x16')]])){utils[_0x0329('0x17')](util[_0x0329('0x4')](_0x0329('0x20'),_0x5d60fd['uniqueid']),_0x5d60fd);utils[_0x0329('0x3')](util['format'](_0x0329('0x21'),_0x5d60fd[_0x0329('0x6')],agents[_0x5d60fd[_0x0329('0x16')]][_0x0329('0x9')],_0x5d60fd[_0x0329('0x16')]));agents[_0x5d60fd[_0x0329('0x16')]][_0x0329('0x1e')]=!![];agents[_0x5d60fd[_0x0329('0x16')]][_0x0329('0x22')]=utils['now']();agents[_0x5d60fd[_0x0329('0x16')]][_0x0329('0xc')]=_0x0329('0x23');agents[_0x5d60fd[_0x0329('0x16')]][_0x0329('0x24')]=_0x0329('0x23');agents[_0x5d60fd['destuniqueid']][_0x0329('0x25')]=_0x5d60fd[_0x0329('0x26')]?parseInt(_0x5d60fd[_0x0329('0x26')])/0x3e8:0x0;agents[_0x5d60fd[_0x0329('0x16')]][_0x0329('0x27')]=0x0;unanswered[_0x0329('0x28')](_0x5d60fd['destuniqueid']);}}catch(_0x19c643){utils[_0x0329('0x1d')](util[_0x0329('0x4')]('[%s][agents][agentringnoanswer]',_0x5d60fd[_0x0329('0x6')]),_0x19c643);}};exports[_0x0329('0x29')]=function(_0x41e8d8){try{_[_0x0329('0x2a')](agents,function(_0x1788ef,_0x8ffbef){if(_0x1788ef[_0x0329('0x6')]==_0x41e8d8[_0x0329('0x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ers[_0x590697[_0x0329('0x4c')]][_0x0329('0xb')]=agents[_0x590697[_0x0329('0x48')]]['calleridnum'];transfers[_0x590697[_0x0329('0x4c')]][_0x0329('0x4f')]=agents[_0x590697[_0x0329('0x48')]][_0x0329('0x4f')];transfers[_0x590697[_0x0329('0x4c')]][_0x0329('0x19')]=utils[_0x0329('0x1a')]();transfers[_0x590697[_0x0329('0x4c')]][_0x0329('0x30')]=utils[_0x0329('0x1a')]();transfers[_0x590697['transfereeuniqueid']]['holdtime']=0x0;transfers[_0x590697['transfereeuniqueid']][_0x0329('0x4d')]=0x2;}}else if(_0x590697[_0x0329('0x48')]==_0x590697[_0x0329('0x50')]){if(!_[_0x0329('0x1f')](agents[_0x590697['origtransfereruniqueid']])){utils[_0x0329('0x3')](util[_0x0329('0x4')](_0x0329('0x47'),_0x590697[_0x0329('0x45')],agents[_0x590697[_0x0329('0x45')]][_0x0329('0x9')]));agents[_0x590697[_0x0329('0x45')]]['transfer']=!![];agents[_0x590697['origtransfereruniqueid']]['transfertype']=_0x0329('0x4a');agents[_0x590697[_0x0329('0x45')]]['transferexten']=_0x590697[_0x0329('0x51')];agents[_0x590697[_0x0329('0x45')]][_0x0329('0x42')]=_0x590697['secondtransfereruniqueid'];}if(_0x590697[_0x0329('0x52')]&&agents[_0x590697[_0x0329('0x52')]]){agents[_0x590697[_0x0329('0x52')]][_0x0329('0x4d')]=0x1;transfers[_0x590697[_0x0329('0x52')]]=_[_0x0329('0x4e')](agents[_0x590697['transfertargetuniqueid']]);transfers[_0x590697[_0x0329('0x52')]]['calleridnum']=agents[_0x590697[_0x0329('0x45')]]['calleridnum'];transfers[_0x590697[_0x0329('0x52')]][_0x0329('0x4f')]=agents[_0x590697[_0x0329('0x45')]][_0x0329('0x4f')];transfers[_0x590697[_0x0329('0x52')]][_0x0329('0x19')]=utils[_0x0329('0x1a')]();transfers[_0x590697[_0x0329('0x52')]][_0x0329('0x30')]=utils['now']();transfers[_0x590697[_0x0329('0x52')]][_0x0329('0x25')]=0x0;transfers[_0x590697[_0x0329('0x52')]][_0x0329('0x4d')]=0x2;}}}catch(_0x5b0578){utils[_0x0329('0x1d')](util[_0x0329('0x4')]('[%s][agents][attendedtransfer]',_0x590697[_0x0329('0x45')]),_0x5b0578);}};exports['hangup']=function(_0x1a4e89){try{utils[_0x0329('0x17')](util[_0x0329('0x4')]('[%s][agents][hangup]',_0x1a4e89[_0x0329('0x6')]),_0x1a4e89);if(agents[_0x1a4e89[_0x0329('0x6')]]&&agents[_0x1a4e89[_0x0329('0x6')]][_0x0329('0x24')]==='timeout'){if(_0x1a4e89['cause']==='21'){agents[_0x1a4e89[_0x0329('0x6')]][_0x0329('0x24')]=_0x0329('0x53');agents[_0x1a4e89[_0x0329('0x6')]][_0x0329('0xc')]=_0x0329('0x53');}utils[_0x0329('0x3')](util[_0x0329('0x4')](_0x0329('0x54'),_0x1a4e89[_0x0329('0x6')],agents[_0x1a4e89['uniqueid']][_0x0329('0x9')],agents[_0x1a4e89['uniqueid']]['reason'],agents[_0x1a4e89[_0x0329('0x6')]]['lastevent']));writeDB(agents[_0x1a4e89[_0x0329('0x6')]]);var _0x1203dd=unanswered[_0x0329('0x55')](_0x1a4e89[_0x0329('0x6')]);if(_0x1203dd>-0x1){unanswered['splice'](_0x1203dd,0x1);}}if(transfers[_0x1a4e89[_0x0329('0x6')]]){transfers[_0x1a4e89['uniqueid']][_0x0329('0x36')]=!![];transfers[_0x1a4e89[_0x0329('0x6')]]['agentcompleteAt']=utils[_0x0329('0x1a')]();transfers[_0x1a4e89[_0x0329('0x6')]][_0x0329('0x27')]=utils[_0x0329('0x3a')](transfers[_0x1a4e89['uniqueid']]['agentcompleteAt'],transfers[_0x1a4e89['uniqueid']]['agentconnectAt']);transfers[_0x1a4e89['uniqueid']]['reason']='agent';transfers[_0x1a4e89[_0x0329('0x6')]][_0x0329('0xc')]=_0x0329('0x3b');utils[_0x0329('0x3')](util[_0x0329('0x4')](_0x0329('0x54'),_0x1a4e89[_0x0329('0x6')],transfers[_0x1a4e89['uniqueid']][_0x0329('0x9')],transfers[_0x1a4e89[_0x0329('0x6')]][_0x0329('0x24')],transfers[_0x1a4e89[_0x0329('0x6')]][_0x0329('0xc')]));writeDB(transfers[_0x1a4e89['uniqueid']],!![]);}if(agents[_0x1a4e89[_0x0329('0x6')]]&&agents[_0x1a4e89[_0x0329('0x6')]][_0x0329('0x30')]){agents[_0x1a4e89[_0x0329('0x6')]][_0x0329('0x36')]=!![];agents[_0x1a4e89[_0x0329('0x6')]]['agentcompleteAt']=utils['now']();agents[_0x1a4e89[_0x0329('0x6')]][_0x0329('0x27')]=utils[_0x0329('0x3a')](agents[_0x1a4e89[_0x0329('0x6')]]['agentcompleteAt'],agents[_0x1a4e89[_0x0329('0x6')]][_0x0329('0x30')]);agents[_0x1a4e89[_0x0329('0x6')]][_0x0329('0x24')]=agents[_0x1a4e89[_0x0329('0x6')]][_0x0329('0x3f')]?_0x0329('0x3f'):_0x0329('0x56');agents[_0x1a4e89[_0x0329('0x6')]]['lastevent']='complete';utils['info'](util[_0x0329('0x4')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x1a4e89[_0x0329('0x6')],agents[_0x1a4e89[_0x0329('0x6')]][_0x0329('0x9')],agents[_0x1a4e89[_0x0329('0x6')]][_0x0329('0x24')],agents[_0x1a4e89['uniqueid']][_0x0329('0xc')]));writeDB(agents[_0x1a4e89[_0x0329('0x6')]]);}}catch(_0x561c59){utils[_0x0329('0x1d')](util[_0x0329('0x4')](_0x0329('0x57'),_0x1a4e89[_0x0329('0x6')]),_0x561c59);}};