server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xa3d2=['[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','transfer','transfertype','blind','transferexten','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','ATTENDED','origtransfererexten','transferuniqueid','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','[%s][agents][hangup]','cause','indexOf','diffTime','agent','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','lodash','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','channel','queue','membername','interface','calleridnum','getVoiceQueueByName','then','type','agentcomplete','acwtime','agentacw','CreateVoiceAgentReport','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','now','lastevent','connectedlinenum','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','agentringnoanswer','agentringnoanswerAt','timeout','reason','ringtime','[%s][agents][agentringnoanswer]','queuecallerabandon','forIn','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','holdtime','talktime','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','isNil'];(function(_0x338f73,_0x1945c8){var _0x163fdf=function(_0x4cd033){while(--_0x4cd033){_0x338f73['push'](_0x338f73['shift']());}};_0x163fdf(++_0x1945c8);}(_0xa3d2,0x1c4));var _0x2a3d=function(_0x25c988,_0xce8221){_0x25c988=_0x25c988-0x0;var _0x45fcc2=_0xa3d2[_0x25c988];return _0x45fcc2;};'use strict';var _=require(_0x2a3d('0x0'));var util=require(_0x2a3d('0x1'));var utils=require(_0x2a3d('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x1a92f6,_0x44b35b){utils[_0x2a3d('0x3')](util[_0x2a3d('0x4')](_0x2a3d('0x5'),_0x1a92f6[_0x2a3d('0x6')],_0x1a92f6[_0x2a3d('0x7')],_0x1a92f6[_0x2a3d('0x8')],_0x1a92f6[_0x2a3d('0x9')],_0x1a92f6[_0x2a3d('0xa')],_0x1a92f6[_0x2a3d('0xb')],_0x1a92f6['connectedlinenum'],_0x1a92f6['lastevent']));if(_0x1a92f6['queue']){utils[_0x2a3d('0xc')](_0x1a92f6[_0x2a3d('0x8')])[_0x2a3d('0xd')](function(_0x2e216c){if(_0x2e216c){_0x1a92f6[_0x2a3d('0xe')]=_0x2e216c[_0x2a3d('0xe')];_0x1a92f6['agentacw']=_0x1a92f6[_0x2a3d('0xf')]?_0x2e216c['acw']:![];_0x1a92f6[_0x2a3d('0x10')]=_0x1a92f6[_0x2a3d('0x11')]?_0x2e216c['acwTimeout']:0x0;}utils['request'](_0x2a3d('0x12'),_0x1a92f6);});}else{utils['request']('CreateVoiceAgentReport',_0x1a92f6);}if(_0x44b35b){delete transfers[_0x1a92f6['uniqueid']];}else{delete agents[_0x1a92f6[_0x2a3d('0x13')]];}}exports[_0x2a3d('0x14')]=function(_0x4aa30b){try{utils[_0x2a3d('0x15')](util['format'](_0x2a3d('0x16'),_0x4aa30b[_0x2a3d('0x6')]),_0x4aa30b);agents[_0x4aa30b[_0x2a3d('0x13')]]=_0x4aa30b;agents[_0x4aa30b[_0x2a3d('0x13')]][_0x2a3d('0x17')]=utils[_0x2a3d('0x18')]();agents[_0x4aa30b['destuniqueid']][_0x2a3d('0x19')]='called';agents[_0x4aa30b['destuniqueid']][_0x2a3d('0x1a')]=null;agents[_0x4aa30b[_0x2a3d('0x13')]][_0x2a3d('0x1b')]=null;utils[_0x2a3d('0x3')](util[_0x2a3d('0x4')](_0x2a3d('0x1c'),_0x4aa30b[_0x2a3d('0x6')],agents[_0x4aa30b[_0x2a3d('0x13')]][_0x2a3d('0x9')],_0x4aa30b[_0x2a3d('0x13')]));}catch(_0x24c9a6){utils[_0x2a3d('0x1d')](util[_0x2a3d('0x4')](_0x2a3d('0x16'),_0x4aa30b[_0x2a3d('0x6')]),_0x24c9a6);}};exports['agentringnoanswer']=function(_0x13e8e0){try{if(!_['isNil'](agents[_0x13e8e0[_0x2a3d('0x13')]])){utils[_0x2a3d('0x15')](util[_0x2a3d('0x4')]('[%s][agents][agentringnoanswer]',_0x13e8e0['uniqueid']),_0x13e8e0);utils[_0x2a3d('0x3')](util['format']('[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout',_0x13e8e0[_0x2a3d('0x6')],agents[_0x13e8e0['destuniqueid']]['membername'],_0x13e8e0['destuniqueid']));agents[_0x13e8e0[_0x2a3d('0x13')]][_0x2a3d('0x1e')]=!![];agents[_0x13e8e0[_0x2a3d('0x13')]][_0x2a3d('0x1f')]=utils[_0x2a3d('0x18')]();agents[_0x13e8e0[_0x2a3d('0x13')]][_0x2a3d('0x19')]=_0x2a3d('0x20');agents[_0x13e8e0[_0x2a3d('0x13')]][_0x2a3d('0x21')]=_0x2a3d('0x20');agents[_0x13e8e0[_0x2a3d('0x13')]]['holdtime']=_0x13e8e0['ringtime']?parseInt(_0x13e8e0[_0x2a3d('0x22')])/0x3e8:0x0;agents[_0x13e8e0[_0x2a3d('0x13')]]['talktime']=0x0;unanswered['push'](_0x13e8e0[_0x2a3d('0x13')]);}}catch(_0x80fa6f){utils[_0x2a3d('0x1d')](util['format'](_0x2a3d('0x23'),_0x13e8e0[_0x2a3d('0x6')]),_0x80fa6f);}};exports[_0x2a3d('0x24')]=function(_0x2faae3){try{_[_0x2a3d('0x25')](agents,function(_0x522dde,_0x4bbd4a){if(_0x522dde[_0x2a3d('0x6')]==_0x2faae3['uniqueid']&&!_['includes'](unanswered,_0x522dde[_0x2a3d('0x13')])){utils[_0x2a3d('0x15')](util[_0x2a3d('0x4')](_0x2a3d('0x26'),_0x2faae3['uniqueid']),_0x2faae3);utils[_0x2a3d('0x3')](util['format'](_0x2a3d('0x27'),_0x2faae3['uniqueid'],_0x522dde[_0x2a3d('0x9')],_0x522dde['destuniqueid']));_0x522dde[_0x2a3d('0x1e')]=!![];_0x522dde[_0x2a3d('0x1f')]=utils[_0x2a3d('0x18')]();_0x522dde[_0x2a3d('0x19')]=_0x2a3d('0x28');_0x522dde[_0x2a3d('0x21')]=_0x2a3d('0x28');_0x522dde[_0x2a3d('0x29')]=_0x2faae3[_0x2a3d('0x29')];_0x522dde[_0x2a3d('0x2a')]=0x0;writeDB(_0x522dde);}});}catch(_0x5aa896){utils[_0x2a3d('0x1d')](util['format'](_0x2a3d('0x26'),_0x2faae3['uniqueid']),_0x5aa896);}};exports[_0x2a3d('0x2b')]=function(_0x2eddde){try{if(agents[_0x2eddde['destuniqueid']]){utils[_0x2a3d('0x15')](util['format'](_0x2a3d('0x2c'),_0x2eddde[_0x2a3d('0x6')]),_0x2eddde);utils[_0x2a3d('0x3')](util[_0x2a3d('0x4')](_0x2a3d('0x2d'),_0x2eddde[_0x2a3d('0x6')],agents[_0x2eddde[_0x2a3d('0x13')]]['membername'],_0x2eddde[_0x2a3d('0x13')]));agents[_0x2eddde[_0x2a3d('0x13')]][_0x2a3d('0x2e')]=utils[_0x2a3d('0x18')]();agents[_0x2eddde[_0x2a3d('0x13')]][_0x2a3d('0x1a')]=_0x2eddde['connectedlinenum'];agents[_0x2eddde[_0x2a3d('0x13')]]['connectedlinename']=_0x2eddde['connectedlinename'];agents[_0x2eddde[_0x2a3d('0x13')]][_0x2a3d('0x29')]=_0x2eddde[_0x2a3d('0x22')];agents[_0x2eddde[_0x2a3d('0x13')]][_0x2a3d('0x19')]=_0x2a3d('0x2f');_[_0x2a3d('0x25')](agents,function(_0x1f23d7,_0x4cb679){if(_0x1f23d7[_0x2a3d('0x13')]!=_0x2eddde[_0x2a3d('0x13')]&&_0x1f23d7[_0x2a3d('0x6')]==_0x2eddde[_0x2a3d('0x6')]){_0x1f23d7['talktime']=0x0;_0x1f23d7[_0x2a3d('0x29')]=_0x2eddde[_0x2a3d('0x22')];_0x1f23d7['agentringnoanswer']=!![];_0x1f23d7[_0x2a3d('0x1f')]=utils[_0x2a3d('0x18')]();_0x1f23d7['lastevent']=_0x2a3d('0x30');_0x1f23d7[_0x2a3d('0x21')]='answered_elsewhere';_0x1f23d7[_0x2a3d('0x31')]=_0x2eddde[_0x2a3d('0x13')];_0x1f23d7[_0x2a3d('0x32')]=_0x2eddde[_0x2a3d('0x9')];writeDB(_0x1f23d7);}});}}catch(_0x48a744){utils[_0x2a3d('0x1d')](util[_0x2a3d('0x4')](_0x2a3d('0x2c'),_0x2eddde['uniqueid']),_0x48a744);}};exports[_0x2a3d('0xf')]=function(_0x2a4467){try{if(!_[_0x2a3d('0x33')](agents[_0x2a4467[_0x2a3d('0x13')]])){utils[_0x2a3d('0x15')](util[_0x2a3d('0x4')](_0x2a3d('0x34'),_0x2a4467[_0x2a3d('0x6')]),_0x2a4467);utils[_0x2a3d('0x3')](util[_0x2a3d('0x4')](_0x2a3d('0x35'),_0x2a4467[_0x2a3d('0x6')],agents[_0x2a4467[_0x2a3d('0x13')]]['membername'],_0x2a4467[_0x2a3d('0x13')]));agents[_0x2a4467['destuniqueid']][_0x2a3d('0xf')]=!![];agents[_0x2a4467[_0x2a3d('0x13')]][_0x2a3d('0x36')]=utils['now']();agents[_0x2a4467['destuniqueid']]['talktime']=utils['diffTime'](agents[_0x2a4467[_0x2a3d('0x13')]]['agentcompleteAt'],agents[_0x2a4467[_0x2a3d('0x13')]][_0x2a3d('0x2e')]);agents[_0x2a4467[_0x2a3d('0x13')]][_0x2a3d('0x21')]=_0x2a4467['reason'];agents[_0x2a4467[_0x2a3d('0x13')]][_0x2a3d('0x19')]=_0x2a3d('0x37');writeDB(agents[_0x2a4467['destuniqueid']]);}}catch(_0x2bf539){utils[_0x2a3d('0x1d')](util[_0x2a3d('0x4')](_0x2a3d('0x34'),_0x2a4467[_0x2a3d('0x6')]),_0x2bf539);}};exports[_0x2a3d('0x38')]=function(_0x5cfd33){try{if(!_[_0x2a3d('0x33')](agents[_0x5cfd33[_0x2a3d('0x39')]])){utils[_0x2a3d('0x15')](util[_0x2a3d('0x4')](_0x2a3d('0x3a'),_0x5cfd33[_0x2a3d('0x6')]),_0x5cfd33);utils[_0x2a3d('0x3')](util['format']('[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s',_0x5cfd33[_0x2a3d('0x6')],agents[_0x5cfd33[_0x2a3d('0x39')]][_0x2a3d('0x9')],agents[_0x5cfd33[_0x2a3d('0x39')]][_0x2a3d('0x6')]));agents[_0x5cfd33[_0x2a3d('0x39')]][_0x2a3d('0x3b')]=!![];agents[_0x5cfd33[_0x2a3d('0x39')]][_0x2a3d('0x3c')]=_0x2a3d('0x3d');agents[_0x5cfd33[_0x2a3d('0x39')]][_0x2a3d('0x3e')]=_0x5cfd33['extension'];agents[_0x5cfd33[_0x2a3d('0x39')]]['transferuniqueid']=agents[_0x5cfd33['transfereruniqueid']][_0x2a3d('0x6')];}}catch(_0x1a0904){utils[_0x2a3d('0x1d')](util[_0x2a3d('0x4')](_0x2a3d('0x3a'),_0x5cfd33[_0x2a3d('0x6')]),_0x1a0904);}};exports['attendedtransfer']=function(_0x50fc41){try{utils[_0x2a3d('0x15')](util['format'](_0x2a3d('0x3f'),_0x50fc41[_0x2a3d('0x40')]),_0x50fc41);if(_0x50fc41[_0x2a3d('0x40')]==_0x50fc41[_0x2a3d('0x41')]){if(!_[_0x2a3d('0x33')](agents[_0x50fc41[_0x2a3d('0x42')]])){utils[_0x2a3d('0x3')](util['format'](_0x2a3d('0x43'),_0x50fc41[_0x2a3d('0x40')],agents[_0x50fc41[_0x2a3d('0x42')]]['membername']));agents[_0x50fc41[_0x2a3d('0x42')]][_0x2a3d('0x3b')]=!![];agents[_0x50fc41[_0x2a3d('0x42')]][_0x2a3d('0x3c')]=_0x2a3d('0x44');agents[_0x50fc41[_0x2a3d('0x42')]][_0x2a3d('0x3e')]=_0x50fc41[_0x2a3d('0x45')];agents[_0x50fc41[_0x2a3d('0x42')]][_0x2a3d('0x46')]=_0x50fc41[_0x2a3d('0x40')];}if(_0x50fc41[_0x2a3d('0x47')]&&agents[_0x50fc41[_0x2a3d('0x47')]]){agents[_0x50fc41[_0x2a3d('0x47')]][_0x2a3d('0x48')]=0x1;transfers[_0x50fc41[_0x2a3d('0x47')]]=_[_0x2a3d('0x49')](agents[_0x50fc41[_0x2a3d('0x47')]]);transfers[_0x50fc41[_0x2a3d('0x47')]]['calleridnum']=agents[_0x50fc41[_0x2a3d('0x42')]]['calleridnum'];transfers[_0x50fc41[_0x2a3d('0x47')]][_0x2a3d('0x4a')]=agents[_0x50fc41[_0x2a3d('0x42')]][_0x2a3d('0x4a')];transfers[_0x50fc41[_0x2a3d('0x47')]][_0x2a3d('0x17')]=utils[_0x2a3d('0x18')]();transfers[_0x50fc41[_0x2a3d('0x47')]]['agentconnectAt']=utils[_0x2a3d('0x18')]();transfers[_0x50fc41[_0x2a3d('0x47')]]['holdtime']=0x0;transfers[_0x50fc41[_0x2a3d('0x47')]]['agententerreason']=0x2;}}else if(_0x50fc41['secondtransfereruniqueid']==_0x50fc41[_0x2a3d('0x4b')]){if(!_['isNil'](agents[_0x50fc41[_0x2a3d('0x40')]])){utils[_0x2a3d('0x3')](util['format']('[%s][agents][attendedtransfer]\x20agent:%s',_0x50fc41[_0x2a3d('0x40')],agents[_0x50fc41['origtransfereruniqueid']][_0x2a3d('0x9')]));agents[_0x50fc41[_0x2a3d('0x40')]][_0x2a3d('0x3b')]=!![];agents[_0x50fc41[_0x2a3d('0x40')]][_0x2a3d('0x3c')]=_0x2a3d('0x44');agents[_0x50fc41[_0x2a3d('0x40')]][_0x2a3d('0x3e')]=_0x50fc41[_0x2a3d('0x4c')];agents[_0x50fc41[_0x2a3d('0x40')]][_0x2a3d('0x46')]=_0x50fc41[_0x2a3d('0x42')];}if(_0x50fc41[_0x2a3d('0x4d')]&&agents[_0x50fc41[_0x2a3d('0x4d')]]){agents[_0x50fc41['transfertargetuniqueid']][_0x2a3d('0x48')]=0x1;transfers[_0x50fc41[_0x2a3d('0x4d')]]=_[_0x2a3d('0x49')](agents[_0x50fc41['transfertargetuniqueid']]);transfers[_0x50fc41[_0x2a3d('0x4d')]]['calleridnum']=agents[_0x50fc41['origtransfereruniqueid']]['calleridnum'];transfers[_0x50fc41[_0x2a3d('0x4d')]]['calleridname']=agents[_0x50fc41[_0x2a3d('0x40')]][_0x2a3d('0x4a')];transfers[_0x50fc41['transfertargetuniqueid']]['agentcalledAt']=utils[_0x2a3d('0x18')]();transfers[_0x50fc41[_0x2a3d('0x4d')]][_0x2a3d('0x2e')]=utils[_0x2a3d('0x18')]();transfers[_0x50fc41[_0x2a3d('0x4d')]][_0x2a3d('0x29')]=0x0;transfers[_0x50fc41['transfertargetuniqueid']]['agententerreason']=0x2;}}}catch(_0x2750e0){utils[_0x2a3d('0x1d')](util[_0x2a3d('0x4')](_0x2a3d('0x3f'),_0x50fc41[_0x2a3d('0x40')]),_0x2750e0);}};exports['hangup']=function(_0x3e1250){try{utils[_0x2a3d('0x15')](util[_0x2a3d('0x4')](_0x2a3d('0x4e'),_0x3e1250['uniqueid']),_0x3e1250);if(agents[_0x3e1250[_0x2a3d('0x6')]]&&agents[_0x3e1250[_0x2a3d('0x6')]]['reason']===_0x2a3d('0x20')){if(_0x3e1250[_0x2a3d('0x4f')]==='21'){agents[_0x3e1250[_0x2a3d('0x6')]][_0x2a3d('0x21')]='rejected';agents[_0x3e1250[_0x2a3d('0x6')]][_0x2a3d('0x19')]='rejected';}utils['info'](util[_0x2a3d('0x4')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x3e1250['uniqueid'],agents[_0x3e1250[_0x2a3d('0x6')]]['membername'],agents[_0x3e1250[_0x2a3d('0x6')]]['reason'],agents[_0x3e1250[_0x2a3d('0x6')]][_0x2a3d('0x19')]));writeDB(agents[_0x3e1250[_0x2a3d('0x6')]]);var _0x56d5f2=unanswered[_0x2a3d('0x50')](_0x3e1250[_0x2a3d('0x6')]);if(_0x56d5f2>-0x1){unanswered['splice'](_0x56d5f2,0x1);}}if(transfers[_0x3e1250[_0x2a3d('0x6')]]){transfers[_0x3e1250[_0x2a3d('0x6')]]['agentcomplete']=!![];transfers[_0x3e1250[_0x2a3d('0x6')]]['agentcompleteAt']=utils[_0x2a3d('0x18')]();transfers[_0x3e1250[_0x2a3d('0x6')]][_0x2a3d('0x2a')]=utils[_0x2a3d('0x51')](transfers[_0x3e1250[_0x2a3d('0x6')]][_0x2a3d('0x36')],transfers[_0x3e1250['uniqueid']][_0x2a3d('0x2e')]);transfers[_0x3e1250['uniqueid']][_0x2a3d('0x21')]=_0x2a3d('0x52');transfers[_0x3e1250[_0x2a3d('0x6')]][_0x2a3d('0x19')]=_0x2a3d('0x37');utils[_0x2a3d('0x3')](util['format'](_0x2a3d('0x53'),_0x3e1250[_0x2a3d('0x6')],transfers[_0x3e1250[_0x2a3d('0x6')]][_0x2a3d('0x9')],transfers[_0x3e1250[_0x2a3d('0x6')]]['reason'],transfers[_0x3e1250[_0x2a3d('0x6')]]['lastevent']));writeDB(transfers[_0x3e1250[_0x2a3d('0x6')]],!![]);}if(agents[_0x3e1250[_0x2a3d('0x6')]]&&agents[_0x3e1250[_0x2a3d('0x6')]][_0x2a3d('0x2e')]){agents[_0x3e1250[_0x2a3d('0x6')]][_0x2a3d('0xf')]=!![];agents[_0x3e1250[_0x2a3d('0x6')]][_0x2a3d('0x36')]=utils[_0x2a3d('0x18')]();agents[_0x3e1250[_0x2a3d('0x6')]]['talktime']=utils[_0x2a3d('0x51')](agents[_0x3e1250[_0x2a3d('0x6')]][_0x2a3d('0x36')],agents[_0x3e1250[_0x2a3d('0x6')]]['agentconnectAt']);agents[_0x3e1250[_0x2a3d('0x6')]][_0x2a3d('0x21')]=agents[_0x3e1250['uniqueid']]['transfer']?'transfer':_0x2a3d('0x52');agents[_0x3e1250[_0x2a3d('0x6')]]['lastevent']='complete';utils[_0x2a3d('0x3')](util[_0x2a3d('0x4')](_0x2a3d('0x53'),_0x3e1250[_0x2a3d('0x6')],agents[_0x3e1250[_0x2a3d('0x6')]]['membername'],agents[_0x3e1250['uniqueid']]['reason'],agents[_0x3e1250[_0x2a3d('0x6')]][_0x2a3d('0x19')]));writeDB(agents[_0x3e1250[_0x2a3d('0x6')]]);}}catch(_0x458d12){utils[_0x2a3d('0x1d')](util[_0x2a3d('0x4')]('[%s][agents][hangup]',_0x3e1250['uniqueid']),_0x458d12);}};