server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x4ded=['agentcompleteAt','agentconnectAt','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','blind','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','transfertype','ATTENDED','transferexten','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridname','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfererexten','transfertargetuniqueid','hangup','cause','rejected','indexOf','splice','agent','lodash','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','channel','queue','membername','calleridnum','connectedlinenum','lastevent','getVoiceQueueByName','agentcomplete','acw','request','CreateVoiceAgentReport','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','now','called','connectedlinename','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','reason','ringtime','talktime','error','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','holdtime','agentconnect','[%s][agents][agentconnect]','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','[%s][agents][agentcomplete]','diffTime'];(function(_0x4edda0,_0x647588){var _0x1d3899=function(_0x1af633){while(--_0x1af633){_0x4edda0['push'](_0x4edda0['shift']());}};_0x1d3899(++_0x647588);}(_0x4ded,0x116));var _0xd4de=function(_0x15c1e5,_0x3a0a92){_0x15c1e5=_0x15c1e5-0x0;var _0x2b78ef=_0x4ded[_0x15c1e5];return _0x2b78ef;};'use strict';var _=require(_0xd4de('0x0'));var util=require(_0xd4de('0x1'));var utils=require(_0xd4de('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x1fa334,_0x2349f5){utils[_0xd4de('0x3')](util[_0xd4de('0x4')](_0xd4de('0x5'),_0x1fa334[_0xd4de('0x6')],_0x1fa334[_0xd4de('0x7')],_0x1fa334[_0xd4de('0x8')],_0x1fa334[_0xd4de('0x9')],_0x1fa334['interface'],_0x1fa334[_0xd4de('0xa')],_0x1fa334[_0xd4de('0xb')],_0x1fa334[_0xd4de('0xc')]));if(_0x1fa334[_0xd4de('0x8')]){utils[_0xd4de('0xd')](_0x1fa334[_0xd4de('0x8')])['then'](function(_0xb7e8cf){if(_0xb7e8cf){_0x1fa334['type']=_0xb7e8cf['type'];_0x1fa334['agentacw']=_0x1fa334[_0xd4de('0xe')]?_0xb7e8cf[_0xd4de('0xf')]:![];_0x1fa334['acwtime']=_0x1fa334['agentacw']?_0xb7e8cf['acwTimeout']:0x0;}utils[_0xd4de('0x10')]('CreateVoiceAgentReport',_0x1fa334);});}else{utils[_0xd4de('0x10')](_0xd4de('0x11'),_0x1fa334);}if(_0x2349f5){delete transfers[_0x1fa334[_0xd4de('0x6')]];}else{delete agents[_0x1fa334[_0xd4de('0x12')]];}}exports[_0xd4de('0x13')]=function(_0x3af6e0){try{utils[_0xd4de('0x14')](util[_0xd4de('0x4')](_0xd4de('0x15'),_0x3af6e0[_0xd4de('0x6')]),_0x3af6e0);agents[_0x3af6e0[_0xd4de('0x12')]]=_0x3af6e0;agents[_0x3af6e0[_0xd4de('0x12')]][_0xd4de('0x16')]=utils[_0xd4de('0x17')]();agents[_0x3af6e0[_0xd4de('0x12')]][_0xd4de('0xc')]=_0xd4de('0x18');agents[_0x3af6e0['destuniqueid']]['connectedlinenum']=null;agents[_0x3af6e0[_0xd4de('0x12')]][_0xd4de('0x19')]=null;utils[_0xd4de('0x3')](util[_0xd4de('0x4')]('[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called',_0x3af6e0['uniqueid'],agents[_0x3af6e0[_0xd4de('0x12')]]['membername'],_0x3af6e0[_0xd4de('0x12')]));}catch(_0x29c028){utils['error'](util[_0xd4de('0x4')]('[%s][agents][agentcalled]',_0x3af6e0[_0xd4de('0x6')]),_0x29c028);}};exports[_0xd4de('0x1a')]=function(_0x2bad14){try{if(!_[_0xd4de('0x1b')](agents[_0x2bad14['destuniqueid']])){utils[_0xd4de('0x14')](util[_0xd4de('0x4')](_0xd4de('0x1c'),_0x2bad14[_0xd4de('0x6')]),_0x2bad14);utils[_0xd4de('0x3')](util[_0xd4de('0x4')](_0xd4de('0x1d'),_0x2bad14[_0xd4de('0x6')],agents[_0x2bad14[_0xd4de('0x12')]][_0xd4de('0x9')],_0x2bad14['destuniqueid']));agents[_0x2bad14[_0xd4de('0x12')]][_0xd4de('0x1a')]=!![];agents[_0x2bad14[_0xd4de('0x12')]][_0xd4de('0x1e')]=utils[_0xd4de('0x17')]();agents[_0x2bad14[_0xd4de('0x12')]][_0xd4de('0xc')]=_0xd4de('0x1f');agents[_0x2bad14[_0xd4de('0x12')]][_0xd4de('0x20')]=_0xd4de('0x1f');agents[_0x2bad14[_0xd4de('0x12')]]['holdtime']=_0x2bad14[_0xd4de('0x21')]?parseInt(_0x2bad14[_0xd4de('0x21')])/0x3e8:0x0;agents[_0x2bad14['destuniqueid']][_0xd4de('0x22')]=0x0;unanswered['push'](_0x2bad14[_0xd4de('0x12')]);}}catch(_0x32e407){utils[_0xd4de('0x23')](util['format'](_0xd4de('0x1c'),_0x2bad14[_0xd4de('0x6')]),_0x32e407);}};exports[_0xd4de('0x24')]=function(_0x50cb73){try{_[_0xd4de('0x25')](agents,function(_0x1804c7,_0x55f9f9){if(_0x1804c7['uniqueid']==_0x50cb73['uniqueid']&&!_[_0xd4de('0x26')](unanswered,_0x1804c7['destuniqueid'])){utils[_0xd4de('0x14')](util[_0xd4de('0x4')](_0xd4de('0x27'),_0x50cb73[_0xd4de('0x6')]),_0x50cb73);utils['info'](util[_0xd4de('0x4')](_0xd4de('0x28'),_0x50cb73['uniqueid'],_0x1804c7[_0xd4de('0x9')],_0x1804c7[_0xd4de('0x12')]));_0x1804c7['agentringnoanswer']=!![];_0x1804c7['agentringnoanswerAt']=utils[_0xd4de('0x17')]();_0x1804c7[_0xd4de('0xc')]=_0xd4de('0x29');_0x1804c7[_0xd4de('0x20')]='abandoned';_0x1804c7[_0xd4de('0x2a')]=_0x50cb73[_0xd4de('0x2a')];_0x1804c7['talktime']=0x0;writeDB(_0x1804c7);}});}catch(_0x329d49){utils[_0xd4de('0x23')](util[_0xd4de('0x4')](_0xd4de('0x27'),_0x50cb73[_0xd4de('0x6')]),_0x329d49);}};exports[_0xd4de('0x2b')]=function(_0x53441c){try{if(agents[_0x53441c['destuniqueid']]){utils[_0xd4de('0x14')](util[_0xd4de('0x4')](_0xd4de('0x2c'),_0x53441c['uniqueid']),_0x53441c);utils[_0xd4de('0x3')](util[_0xd4de('0x4')]('[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect',_0x53441c[_0xd4de('0x6')],agents[_0x53441c[_0xd4de('0x12')]][_0xd4de('0x9')],_0x53441c[_0xd4de('0x12')]));agents[_0x53441c['destuniqueid']]['agentconnectAt']=utils[_0xd4de('0x17')]();agents[_0x53441c['destuniqueid']][_0xd4de('0xb')]=_0x53441c['connectedlinenum'];agents[_0x53441c[_0xd4de('0x12')]][_0xd4de('0x19')]=_0x53441c[_0xd4de('0x19')];agents[_0x53441c[_0xd4de('0x12')]]['holdtime']=_0x53441c[_0xd4de('0x21')];agents[_0x53441c['destuniqueid']][_0xd4de('0xc')]=_0xd4de('0x2d');_[_0xd4de('0x25')](agents,function(_0x4517a6,_0x349c5f){if(_0x4517a6[_0xd4de('0x12')]!=_0x53441c[_0xd4de('0x12')]&&_0x4517a6['uniqueid']==_0x53441c[_0xd4de('0x6')]){_0x4517a6[_0xd4de('0x22')]=0x0;_0x4517a6[_0xd4de('0x2a')]=_0x53441c[_0xd4de('0x21')];_0x4517a6[_0xd4de('0x1a')]=!![];_0x4517a6['agentringnoanswerAt']=utils[_0xd4de('0x17')]();_0x4517a6[_0xd4de('0xc')]=_0xd4de('0x2e');_0x4517a6['reason']=_0xd4de('0x2e');_0x4517a6[_0xd4de('0x2f')]=_0x53441c[_0xd4de('0x12')];_0x4517a6['answeredelsewheremembername']=_0x53441c[_0xd4de('0x9')];writeDB(_0x4517a6);}});}}catch(_0x10a42c){utils[_0xd4de('0x23')](util[_0xd4de('0x4')](_0xd4de('0x2c'),_0x53441c[_0xd4de('0x6')]),_0x10a42c);}};exports[_0xd4de('0xe')]=function(_0x5ecbbd){try{if(!_[_0xd4de('0x1b')](agents[_0x5ecbbd[_0xd4de('0x12')]])){utils[_0xd4de('0x14')](util['format'](_0xd4de('0x30'),_0x5ecbbd[_0xd4de('0x6')]),_0x5ecbbd);utils[_0xd4de('0x3')](util['format']('[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete',_0x5ecbbd[_0xd4de('0x6')],agents[_0x5ecbbd[_0xd4de('0x12')]]['membername'],_0x5ecbbd[_0xd4de('0x12')]));agents[_0x5ecbbd[_0xd4de('0x12')]][_0xd4de('0xe')]=!![];agents[_0x5ecbbd[_0xd4de('0x12')]]['agentcompleteAt']=utils[_0xd4de('0x17')]();agents[_0x5ecbbd[_0xd4de('0x12')]][_0xd4de('0x22')]=utils[_0xd4de('0x31')](agents[_0x5ecbbd[_0xd4de('0x12')]][_0xd4de('0x32')],agents[_0x5ecbbd['destuniqueid']][_0xd4de('0x33')]);agents[_0x5ecbbd[_0xd4de('0x12')]][_0xd4de('0x20')]=_0x5ecbbd[_0xd4de('0x20')];agents[_0x5ecbbd[_0xd4de('0x12')]][_0xd4de('0xc')]=_0xd4de('0x34');writeDB(agents[_0x5ecbbd[_0xd4de('0x12')]]);}}catch(_0xaf442c){utils[_0xd4de('0x23')](util['format'](_0xd4de('0x30'),_0x5ecbbd[_0xd4de('0x6')]),_0xaf442c);}};exports[_0xd4de('0x35')]=function(_0x518bfe){try{if(!_[_0xd4de('0x1b')](agents[_0x518bfe[_0xd4de('0x36')]])){utils[_0xd4de('0x14')](util[_0xd4de('0x4')](_0xd4de('0x37'),_0x518bfe[_0xd4de('0x6')]),_0x518bfe);utils[_0xd4de('0x3')](util[_0xd4de('0x4')](_0xd4de('0x38'),_0x518bfe[_0xd4de('0x6')],agents[_0x518bfe['transfereruniqueid']][_0xd4de('0x9')],agents[_0x518bfe[_0xd4de('0x36')]][_0xd4de('0x6')]));agents[_0x518bfe[_0xd4de('0x36')]][_0xd4de('0x39')]=!![];agents[_0x518bfe['transfereruniqueid']]['transfertype']=_0xd4de('0x3a');agents[_0x518bfe[_0xd4de('0x36')]]['transferexten']=_0x518bfe['extension'];agents[_0x518bfe[_0xd4de('0x36')]][_0xd4de('0x3b')]=agents[_0x518bfe[_0xd4de('0x36')]][_0xd4de('0x6')];}}catch(_0x34d772){utils[_0xd4de('0x23')](util[_0xd4de('0x4')](_0xd4de('0x37'),_0x518bfe[_0xd4de('0x6')]),_0x34d772);}};exports[_0xd4de('0x3c')]=function(_0x3be8c2){try{utils[_0xd4de('0x14')](util['format'](_0xd4de('0x3d'),_0x3be8c2[_0xd4de('0x3e')]),_0x3be8c2);if(_0x3be8c2[_0xd4de('0x3e')]==_0x3be8c2[_0xd4de('0x3f')]){if(!_[_0xd4de('0x1b')](agents[_0x3be8c2[_0xd4de('0x40')]])){utils['info'](util[_0xd4de('0x4')]('[%s][agents][attendedtransfer]\x20agent:%s',_0x3be8c2['origtransfereruniqueid'],agents[_0x3be8c2[_0xd4de('0x40')]][_0xd4de('0x9')]));agents[_0x3be8c2[_0xd4de('0x40')]][_0xd4de('0x39')]=!![];agents[_0x3be8c2['secondtransfereruniqueid']][_0xd4de('0x41')]=_0xd4de('0x42');agents[_0x3be8c2[_0xd4de('0x40')]][_0xd4de('0x43')]=_0x3be8c2[_0xd4de('0x44')];agents[_0x3be8c2['secondtransfereruniqueid']]['transferuniqueid']=_0x3be8c2['origtransfereruniqueid'];}if(_0x3be8c2[_0xd4de('0x45')]&&agents[_0x3be8c2[_0xd4de('0x45')]]){agents[_0x3be8c2[_0xd4de('0x45')]][_0xd4de('0x46')]=0x1;transfers[_0x3be8c2['transfereeuniqueid']]=_[_0xd4de('0x47')](agents[_0x3be8c2[_0xd4de('0x45')]]);transfers[_0x3be8c2[_0xd4de('0x45')]][_0xd4de('0xa')]=agents[_0x3be8c2['secondtransfereruniqueid']][_0xd4de('0xa')];transfers[_0x3be8c2[_0xd4de('0x45')]][_0xd4de('0x48')]=agents[_0x3be8c2[_0xd4de('0x40')]]['calleridname'];transfers[_0x3be8c2['transfereeuniqueid']]['agentcalledAt']=utils[_0xd4de('0x17')]();transfers[_0x3be8c2[_0xd4de('0x45')]][_0xd4de('0x33')]=utils['now']();transfers[_0x3be8c2[_0xd4de('0x45')]][_0xd4de('0x2a')]=0x0;transfers[_0x3be8c2[_0xd4de('0x45')]]['agententerreason']=0x2;}}else if(_0x3be8c2[_0xd4de('0x40')]==_0x3be8c2['secondtransfererlinkedid']){if(!_[_0xd4de('0x1b')](agents[_0x3be8c2[_0xd4de('0x3e')]])){utils[_0xd4de('0x3')](util[_0xd4de('0x4')](_0xd4de('0x49'),_0x3be8c2[_0xd4de('0x3e')],agents[_0x3be8c2[_0xd4de('0x3e')]][_0xd4de('0x9')]));agents[_0x3be8c2['origtransfereruniqueid']][_0xd4de('0x39')]=!![];agents[_0x3be8c2['origtransfereruniqueid']][_0xd4de('0x41')]=_0xd4de('0x42');agents[_0x3be8c2['origtransfereruniqueid']][_0xd4de('0x43')]=_0x3be8c2[_0xd4de('0x4a')];agents[_0x3be8c2[_0xd4de('0x3e')]][_0xd4de('0x3b')]=_0x3be8c2[_0xd4de('0x40')];}if(_0x3be8c2[_0xd4de('0x4b')]&&agents[_0x3be8c2[_0xd4de('0x4b')]]){agents[_0x3be8c2[_0xd4de('0x4b')]][_0xd4de('0x46')]=0x1;transfers[_0x3be8c2[_0xd4de('0x4b')]]=_[_0xd4de('0x47')](agents[_0x3be8c2[_0xd4de('0x4b')]]);transfers[_0x3be8c2[_0xd4de('0x4b')]]['calleridnum']=agents[_0x3be8c2[_0xd4de('0x3e')]][_0xd4de('0xa')];transfers[_0x3be8c2[_0xd4de('0x4b')]][_0xd4de('0x48')]=agents[_0x3be8c2[_0xd4de('0x3e')]][_0xd4de('0x48')];transfers[_0x3be8c2[_0xd4de('0x4b')]][_0xd4de('0x16')]=utils['now']();transfers[_0x3be8c2[_0xd4de('0x4b')]]['agentconnectAt']=utils['now']();transfers[_0x3be8c2['transfertargetuniqueid']][_0xd4de('0x2a')]=0x0;transfers[_0x3be8c2[_0xd4de('0x4b')]]['agententerreason']=0x2;}}}catch(_0x4a06b2){utils['error'](util['format'](_0xd4de('0x3d'),_0x3be8c2['origtransfereruniqueid']),_0x4a06b2);}};exports[_0xd4de('0x4c')]=function(_0x5ddba5){try{utils[_0xd4de('0x14')](util[_0xd4de('0x4')]('[%s][agents][hangup]',_0x5ddba5['uniqueid']),_0x5ddba5);if(agents[_0x5ddba5['uniqueid']]&&agents[_0x5ddba5['uniqueid']][_0xd4de('0x20')]===_0xd4de('0x1f')){if(_0x5ddba5[_0xd4de('0x4d')]==='21'){agents[_0x5ddba5[_0xd4de('0x6')]][_0xd4de('0x20')]=_0xd4de('0x4e');agents[_0x5ddba5['uniqueid']]['lastevent']='rejected';}utils[_0xd4de('0x3')](util[_0xd4de('0x4')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x5ddba5[_0xd4de('0x6')],agents[_0x5ddba5['uniqueid']][_0xd4de('0x9')],agents[_0x5ddba5['uniqueid']][_0xd4de('0x20')],agents[_0x5ddba5[_0xd4de('0x6')]]['lastevent']));writeDB(agents[_0x5ddba5[_0xd4de('0x6')]]);var _0x5a4882=unanswered[_0xd4de('0x4f')](_0x5ddba5[_0xd4de('0x6')]);if(_0x5a4882>-0x1){unanswered[_0xd4de('0x50')](_0x5a4882,0x1);}}if(transfers[_0x5ddba5[_0xd4de('0x6')]]){transfers[_0x5ddba5['uniqueid']][_0xd4de('0xe')]=!![];transfers[_0x5ddba5[_0xd4de('0x6')]][_0xd4de('0x32')]=utils[_0xd4de('0x17')]();transfers[_0x5ddba5[_0xd4de('0x6')]][_0xd4de('0x22')]=utils[_0xd4de('0x31')](transfers[_0x5ddba5[_0xd4de('0x6')]][_0xd4de('0x32')],transfers[_0x5ddba5[_0xd4de('0x6')]][_0xd4de('0x33')]);transfers[_0x5ddba5[_0xd4de('0x6')]][_0xd4de('0x20')]='agent';transfers[_0x5ddba5[_0xd4de('0x6')]]['lastevent']='complete';utils[_0xd4de('0x3')](util[_0xd4de('0x4')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x5ddba5[_0xd4de('0x6')],transfers[_0x5ddba5[_0xd4de('0x6')]][_0xd4de('0x9')],transfers[_0x5ddba5[_0xd4de('0x6')]]['reason'],transfers[_0x5ddba5[_0xd4de('0x6')]][_0xd4de('0xc')]));writeDB(transfers[_0x5ddba5[_0xd4de('0x6')]],!![]);}if(agents[_0x5ddba5[_0xd4de('0x6')]]&&agents[_0x5ddba5[_0xd4de('0x6')]]['agentconnectAt']){agents[_0x5ddba5['uniqueid']]['agentcomplete']=!![];agents[_0x5ddba5['uniqueid']][_0xd4de('0x32')]=utils['now']();agents[_0x5ddba5[_0xd4de('0x6')]]['talktime']=utils[_0xd4de('0x31')](agents[_0x5ddba5[_0xd4de('0x6')]][_0xd4de('0x32')],agents[_0x5ddba5[_0xd4de('0x6')]][_0xd4de('0x33')]);agents[_0x5ddba5[_0xd4de('0x6')]][_0xd4de('0x20')]=agents[_0x5ddba5[_0xd4de('0x6')]]['transfer']?_0xd4de('0x39'):_0xd4de('0x51');agents[_0x5ddba5[_0xd4de('0x6')]][_0xd4de('0xc')]='complete';utils[_0xd4de('0x3')](util[_0xd4de('0x4')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x5ddba5[_0xd4de('0x6')],agents[_0x5ddba5[_0xd4de('0x6')]][_0xd4de('0x9')],agents[_0x5ddba5[_0xd4de('0x6')]][_0xd4de('0x20')],agents[_0x5ddba5[_0xd4de('0x6')]][_0xd4de('0xc')]));writeDB(agents[_0x5ddba5[_0xd4de('0x6')]]);}}catch(_0x27fd09){utils[_0xd4de('0x23')](util[_0xd4de('0x4')]('[%s][agents][hangup]',_0x5ddba5[_0xd4de('0x6')]),_0x27fd09);}};