server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x97c1=['connectedlinename','info','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','membername','error','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','now','reason','holdtime','ringtime','talktime','push','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','agentconnect','[%s][agents][agentconnect]','agentconnectAt','connect','forIn','agentringnoanswerAt','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentcomplete]','agentcompleteAt','complete','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','blind','extension','transferuniqueid','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','ATTENDED','transferexten','origtransfererexten','transfereeuniqueid','agententerreason','calleridname','agentcalledAt','secondtransfererexten','transfertargetuniqueid','[%s][agents][attendedtransfer]','hangup','[%s][agents][hangup]','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','diffTime','agent','lodash','util','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','channel','queue','calleridnum','connectedlinenum','lastevent','then','type','agentacw','agentcomplete','acwtime','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','called'];(function(_0x301ae0,_0x2c3f76){var _0x160cd3=function(_0x7dd765){while(--_0x7dd765){_0x301ae0['push'](_0x301ae0['shift']());}};_0x160cd3(++_0x2c3f76);}(_0x97c1,0xdf));var _0x197c=function(_0x4565bf,_0x5ad9d6){_0x4565bf=_0x4565bf-0x0;var _0x5610ba=_0x97c1[_0x4565bf];return _0x5610ba;};'use strict';var _=require(_0x197c('0x0'));var util=require(_0x197c('0x1'));var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x5e2e81,_0x498f9c){utils['info'](util[_0x197c('0x2')](_0x197c('0x3'),_0x5e2e81[_0x197c('0x4')],_0x5e2e81[_0x197c('0x5')],_0x5e2e81[_0x197c('0x6')],_0x5e2e81['membername'],_0x5e2e81['interface'],_0x5e2e81[_0x197c('0x7')],_0x5e2e81[_0x197c('0x8')],_0x5e2e81[_0x197c('0x9')]));if(_0x5e2e81[_0x197c('0x6')]){utils['getVoiceQueueByName'](_0x5e2e81['queue'])[_0x197c('0xa')](function(_0x5cffb8){if(_0x5cffb8){_0x5e2e81[_0x197c('0xb')]=_0x5cffb8[_0x197c('0xb')];_0x5e2e81[_0x197c('0xc')]=_0x5e2e81[_0x197c('0xd')]?_0x5cffb8['acw']:![];_0x5e2e81[_0x197c('0xe')]=_0x5e2e81[_0x197c('0xc')]?_0x5cffb8[_0x197c('0xf')]:0x0;}utils[_0x197c('0x10')](_0x197c('0x11'),_0x5e2e81);});}else{utils['request'](_0x197c('0x11'),_0x5e2e81);}if(_0x498f9c){delete transfers[_0x5e2e81[_0x197c('0x4')]];}else{delete agents[_0x5e2e81[_0x197c('0x12')]];}}exports[_0x197c('0x13')]=function(_0x567658){try{utils[_0x197c('0x14')](util[_0x197c('0x2')](_0x197c('0x15'),_0x567658[_0x197c('0x4')]),_0x567658);agents[_0x567658[_0x197c('0x12')]]=_0x567658;agents[_0x567658[_0x197c('0x12')]]['agentcalledAt']=utils['now']();agents[_0x567658[_0x197c('0x12')]][_0x197c('0x9')]=_0x197c('0x16');agents[_0x567658[_0x197c('0x12')]][_0x197c('0x8')]=null;agents[_0x567658[_0x197c('0x12')]][_0x197c('0x17')]=null;utils[_0x197c('0x18')](util['format'](_0x197c('0x19'),_0x567658['uniqueid'],agents[_0x567658['destuniqueid']][_0x197c('0x1a')],_0x567658[_0x197c('0x12')]));}catch(_0x2eca5e){utils[_0x197c('0x1b')](util['format'](_0x197c('0x15'),_0x567658[_0x197c('0x4')]),_0x2eca5e);}};exports[_0x197c('0x1c')]=function(_0x5c278a){try{if(!_[_0x197c('0x1d')](agents[_0x5c278a[_0x197c('0x12')]])){utils[_0x197c('0x14')](util[_0x197c('0x2')](_0x197c('0x1e'),_0x5c278a[_0x197c('0x4')]),_0x5c278a);utils[_0x197c('0x18')](util[_0x197c('0x2')](_0x197c('0x1f'),_0x5c278a[_0x197c('0x4')],agents[_0x5c278a[_0x197c('0x12')]][_0x197c('0x1a')],_0x5c278a[_0x197c('0x12')]));agents[_0x5c278a[_0x197c('0x12')]][_0x197c('0x1c')]=!![];agents[_0x5c278a[_0x197c('0x12')]]['agentringnoanswerAt']=utils[_0x197c('0x20')]();agents[_0x5c278a[_0x197c('0x12')]][_0x197c('0x9')]='timeout';agents[_0x5c278a[_0x197c('0x12')]][_0x197c('0x21')]='timeout';agents[_0x5c278a['destuniqueid']][_0x197c('0x22')]=_0x5c278a['ringtime']?parseInt(_0x5c278a[_0x197c('0x23')])/0x3e8:0x0;agents[_0x5c278a[_0x197c('0x12')]][_0x197c('0x24')]=0x0;unanswered[_0x197c('0x25')](_0x5c278a[_0x197c('0x12')]);}}catch(_0x3cdcd8){utils[_0x197c('0x1b')](util[_0x197c('0x2')](_0x197c('0x1e'),_0x5c278a['uniqueid']),_0x3cdcd8);}};exports['queuecallerabandon']=function(_0x574274){try{_['forIn'](agents,function(_0x5f7425,_0x4c9256){if(_0x5f7425[_0x197c('0x4')]==_0x574274[_0x197c('0x4')]&&!_['includes'](unanswered,_0x5f7425[_0x197c('0x12')])){utils['debug'](util[_0x197c('0x2')](_0x197c('0x26'),_0x574274[_0x197c('0x4')]),_0x574274);utils[_0x197c('0x18')](util[_0x197c('0x2')](_0x197c('0x27'),_0x574274[_0x197c('0x4')],_0x5f7425[_0x197c('0x1a')],_0x5f7425[_0x197c('0x12')]));_0x5f7425['agentringnoanswer']=!![];_0x5f7425['agentringnoanswerAt']=utils[_0x197c('0x20')]();_0x5f7425[_0x197c('0x9')]=_0x197c('0x28');_0x5f7425[_0x197c('0x21')]=_0x197c('0x28');_0x5f7425[_0x197c('0x22')]=_0x574274[_0x197c('0x22')];_0x5f7425['talktime']=0x0;writeDB(_0x5f7425);}});}catch(_0x54e6be){utils[_0x197c('0x1b')](util[_0x197c('0x2')]('[%s][agents][queuecallerabandon]',_0x574274['uniqueid']),_0x54e6be);}};exports[_0x197c('0x29')]=function(_0x2a884b){try{if(agents[_0x2a884b[_0x197c('0x12')]]){utils[_0x197c('0x14')](util[_0x197c('0x2')](_0x197c('0x2a'),_0x2a884b[_0x197c('0x4')]),_0x2a884b);utils[_0x197c('0x18')](util[_0x197c('0x2')]('[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect',_0x2a884b[_0x197c('0x4')],agents[_0x2a884b[_0x197c('0x12')]][_0x197c('0x1a')],_0x2a884b[_0x197c('0x12')]));agents[_0x2a884b[_0x197c('0x12')]][_0x197c('0x2b')]=utils['now']();agents[_0x2a884b[_0x197c('0x12')]][_0x197c('0x8')]=_0x2a884b[_0x197c('0x8')];agents[_0x2a884b['destuniqueid']][_0x197c('0x17')]=_0x2a884b[_0x197c('0x17')];agents[_0x2a884b[_0x197c('0x12')]][_0x197c('0x22')]=_0x2a884b[_0x197c('0x23')];agents[_0x2a884b[_0x197c('0x12')]][_0x197c('0x9')]=_0x197c('0x2c');_[_0x197c('0x2d')](agents,function(_0x1dc01b,_0x4a12fc){if(_0x1dc01b[_0x197c('0x12')]!=_0x2a884b[_0x197c('0x12')]&&_0x1dc01b['uniqueid']==_0x2a884b['uniqueid']){_0x1dc01b[_0x197c('0x24')]=0x0;_0x1dc01b[_0x197c('0x22')]=_0x2a884b[_0x197c('0x23')];_0x1dc01b[_0x197c('0x1c')]=!![];_0x1dc01b[_0x197c('0x2e')]=utils['now']();_0x1dc01b[_0x197c('0x9')]=_0x197c('0x2f');_0x1dc01b[_0x197c('0x21')]=_0x197c('0x2f');_0x1dc01b[_0x197c('0x30')]=_0x2a884b['destuniqueid'];_0x1dc01b[_0x197c('0x31')]=_0x2a884b[_0x197c('0x1a')];writeDB(_0x1dc01b);}});}}catch(_0x6d7bda){utils[_0x197c('0x1b')](util[_0x197c('0x2')]('[%s][agents][agentconnect]',_0x2a884b[_0x197c('0x4')]),_0x6d7bda);}};exports[_0x197c('0xd')]=function(_0x3b7fc1){try{if(!_[_0x197c('0x1d')](agents[_0x3b7fc1[_0x197c('0x12')]])){utils[_0x197c('0x14')](util[_0x197c('0x2')](_0x197c('0x32'),_0x3b7fc1[_0x197c('0x4')]),_0x3b7fc1);utils[_0x197c('0x18')](util[_0x197c('0x2')]('[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete',_0x3b7fc1['uniqueid'],agents[_0x3b7fc1['destuniqueid']]['membername'],_0x3b7fc1[_0x197c('0x12')]));agents[_0x3b7fc1[_0x197c('0x12')]]['agentcomplete']=!![];agents[_0x3b7fc1[_0x197c('0x12')]][_0x197c('0x33')]=utils['now']();agents[_0x3b7fc1[_0x197c('0x12')]][_0x197c('0x24')]=utils['diffTime'](agents[_0x3b7fc1[_0x197c('0x12')]][_0x197c('0x33')],agents[_0x3b7fc1['destuniqueid']][_0x197c('0x2b')]);agents[_0x3b7fc1[_0x197c('0x12')]][_0x197c('0x21')]=_0x3b7fc1['reason'];agents[_0x3b7fc1[_0x197c('0x12')]][_0x197c('0x9')]=_0x197c('0x34');writeDB(agents[_0x3b7fc1[_0x197c('0x12')]]);}}catch(_0x53295b){utils[_0x197c('0x1b')](util[_0x197c('0x2')](_0x197c('0x32'),_0x3b7fc1['uniqueid']),_0x53295b);}};exports['blindtransfer']=function(_0x3a5089){try{if(!_[_0x197c('0x1d')](agents[_0x3a5089[_0x197c('0x35')]])){utils[_0x197c('0x14')](util[_0x197c('0x2')](_0x197c('0x36'),_0x3a5089['uniqueid']),_0x3a5089);utils[_0x197c('0x18')](util['format'](_0x197c('0x37'),_0x3a5089[_0x197c('0x4')],agents[_0x3a5089[_0x197c('0x35')]][_0x197c('0x1a')],agents[_0x3a5089[_0x197c('0x35')]][_0x197c('0x4')]));agents[_0x3a5089[_0x197c('0x35')]][_0x197c('0x38')]=!![];agents[_0x3a5089['transfereruniqueid']][_0x197c('0x39')]=_0x197c('0x3a');agents[_0x3a5089[_0x197c('0x35')]]['transferexten']=_0x3a5089[_0x197c('0x3b')];agents[_0x3a5089['transfereruniqueid']][_0x197c('0x3c')]=agents[_0x3a5089[_0x197c('0x35')]][_0x197c('0x4')];}}catch(_0x22a106){utils[_0x197c('0x1b')](util[_0x197c('0x2')](_0x197c('0x36'),_0x3a5089[_0x197c('0x4')]),_0x22a106);}};exports['attendedtransfer']=function(_0x3e3176){try{utils[_0x197c('0x14')](util[_0x197c('0x2')]('[%s][agents][attendedtransfer]',_0x3e3176[_0x197c('0x3d')]),_0x3e3176);if(_0x3e3176[_0x197c('0x3d')]==_0x3e3176[_0x197c('0x3e')]){if(!_[_0x197c('0x1d')](agents[_0x3e3176[_0x197c('0x3f')]])){utils['info'](util['format'](_0x197c('0x40'),_0x3e3176[_0x197c('0x3d')],agents[_0x3e3176[_0x197c('0x3f')]][_0x197c('0x1a')]));agents[_0x3e3176[_0x197c('0x3f')]]['transfer']=!![];agents[_0x3e3176['secondtransfereruniqueid']][_0x197c('0x39')]=_0x197c('0x41');agents[_0x3e3176['secondtransfereruniqueid']][_0x197c('0x42')]=_0x3e3176[_0x197c('0x43')];agents[_0x3e3176[_0x197c('0x3f')]][_0x197c('0x3c')]=_0x3e3176[_0x197c('0x3d')];}if(_0x3e3176[_0x197c('0x44')]&&agents[_0x3e3176['transfereeuniqueid']]){agents[_0x3e3176[_0x197c('0x44')]][_0x197c('0x45')]=0x1;transfers[_0x3e3176['transfereeuniqueid']]=_['clone'](agents[_0x3e3176[_0x197c('0x44')]]);transfers[_0x3e3176['transfereeuniqueid']][_0x197c('0x7')]=agents[_0x3e3176[_0x197c('0x3f')]][_0x197c('0x7')];transfers[_0x3e3176['transfereeuniqueid']][_0x197c('0x46')]=agents[_0x3e3176[_0x197c('0x3f')]]['calleridname'];transfers[_0x3e3176[_0x197c('0x44')]][_0x197c('0x47')]=utils[_0x197c('0x20')]();transfers[_0x3e3176['transfereeuniqueid']][_0x197c('0x2b')]=utils[_0x197c('0x20')]();transfers[_0x3e3176['transfereeuniqueid']]['holdtime']=0x0;transfers[_0x3e3176[_0x197c('0x44')]][_0x197c('0x45')]=0x2;}}else if(_0x3e3176[_0x197c('0x3f')]==_0x3e3176['secondtransfererlinkedid']){if(!_[_0x197c('0x1d')](agents[_0x3e3176[_0x197c('0x3d')]])){utils[_0x197c('0x18')](util['format'](_0x197c('0x40'),_0x3e3176[_0x197c('0x3d')],agents[_0x3e3176[_0x197c('0x3d')]][_0x197c('0x1a')]));agents[_0x3e3176[_0x197c('0x3d')]][_0x197c('0x38')]=!![];agents[_0x3e3176[_0x197c('0x3d')]][_0x197c('0x39')]=_0x197c('0x41');agents[_0x3e3176[_0x197c('0x3d')]]['transferexten']=_0x3e3176[_0x197c('0x48')];agents[_0x3e3176['origtransfereruniqueid']]['transferuniqueid']=_0x3e3176['secondtransfereruniqueid'];}if(_0x3e3176['transfertargetuniqueid']&&agents[_0x3e3176[_0x197c('0x49')]]){agents[_0x3e3176[_0x197c('0x49')]][_0x197c('0x45')]=0x1;transfers[_0x3e3176[_0x197c('0x49')]]=_['clone'](agents[_0x3e3176[_0x197c('0x49')]]);transfers[_0x3e3176['transfertargetuniqueid']][_0x197c('0x7')]=agents[_0x3e3176['origtransfereruniqueid']][_0x197c('0x7')];transfers[_0x3e3176['transfertargetuniqueid']][_0x197c('0x46')]=agents[_0x3e3176[_0x197c('0x3d')]][_0x197c('0x46')];transfers[_0x3e3176[_0x197c('0x49')]]['agentcalledAt']=utils[_0x197c('0x20')]();transfers[_0x3e3176[_0x197c('0x49')]][_0x197c('0x2b')]=utils['now']();transfers[_0x3e3176[_0x197c('0x49')]][_0x197c('0x22')]=0x0;transfers[_0x3e3176[_0x197c('0x49')]][_0x197c('0x45')]=0x2;}}}catch(_0x5596f3){utils[_0x197c('0x1b')](util[_0x197c('0x2')](_0x197c('0x4a'),_0x3e3176[_0x197c('0x3d')]),_0x5596f3);}};exports[_0x197c('0x4b')]=function(_0x342efa){try{utils[_0x197c('0x14')](util[_0x197c('0x2')](_0x197c('0x4c'),_0x342efa[_0x197c('0x4')]),_0x342efa);if(agents[_0x342efa[_0x197c('0x4')]]&&agents[_0x342efa[_0x197c('0x4')]][_0x197c('0x21')]==='timeout'){if(_0x342efa['cause']==='21'){agents[_0x342efa['uniqueid']][_0x197c('0x21')]='rejected';agents[_0x342efa[_0x197c('0x4')]]['lastevent']='rejected';}utils[_0x197c('0x18')](util[_0x197c('0x2')](_0x197c('0x4d'),_0x342efa['uniqueid'],agents[_0x342efa[_0x197c('0x4')]][_0x197c('0x1a')],agents[_0x342efa['uniqueid']][_0x197c('0x21')],agents[_0x342efa[_0x197c('0x4')]][_0x197c('0x9')]));writeDB(agents[_0x342efa[_0x197c('0x4')]]);var _0x54206a=unanswered[_0x197c('0x4e')](_0x342efa['uniqueid']);if(_0x54206a>-0x1){unanswered[_0x197c('0x4f')](_0x54206a,0x1);}}if(transfers[_0x342efa['uniqueid']]){transfers[_0x342efa[_0x197c('0x4')]][_0x197c('0xd')]=!![];transfers[_0x342efa[_0x197c('0x4')]]['agentcompleteAt']=utils[_0x197c('0x20')]();transfers[_0x342efa[_0x197c('0x4')]][_0x197c('0x24')]=utils['diffTime'](transfers[_0x342efa[_0x197c('0x4')]][_0x197c('0x33')],transfers[_0x342efa[_0x197c('0x4')]][_0x197c('0x2b')]);transfers[_0x342efa[_0x197c('0x4')]][_0x197c('0x21')]='agent';transfers[_0x342efa[_0x197c('0x4')]]['lastevent']='complete';utils[_0x197c('0x18')](util[_0x197c('0x2')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x342efa[_0x197c('0x4')],transfers[_0x342efa[_0x197c('0x4')]][_0x197c('0x1a')],transfers[_0x342efa[_0x197c('0x4')]][_0x197c('0x21')],transfers[_0x342efa['uniqueid']]['lastevent']));writeDB(transfers[_0x342efa['uniqueid']],!![]);}if(agents[_0x342efa['uniqueid']]&&agents[_0x342efa[_0x197c('0x4')]][_0x197c('0x2b')]){agents[_0x342efa['uniqueid']]['agentcomplete']=!![];agents[_0x342efa[_0x197c('0x4')]]['agentcompleteAt']=utils['now']();agents[_0x342efa[_0x197c('0x4')]][_0x197c('0x24')]=utils[_0x197c('0x50')](agents[_0x342efa[_0x197c('0x4')]][_0x197c('0x33')],agents[_0x342efa[_0x197c('0x4')]]['agentconnectAt']);agents[_0x342efa[_0x197c('0x4')]][_0x197c('0x21')]=agents[_0x342efa[_0x197c('0x4')]][_0x197c('0x38')]?_0x197c('0x38'):_0x197c('0x51');agents[_0x342efa[_0x197c('0x4')]]['lastevent']=_0x197c('0x34');utils[_0x197c('0x18')](util[_0x197c('0x2')](_0x197c('0x4d'),_0x342efa[_0x197c('0x4')],agents[_0x342efa[_0x197c('0x4')]]['membername'],agents[_0x342efa[_0x197c('0x4')]][_0x197c('0x21')],agents[_0x342efa['uniqueid']][_0x197c('0x9')]));writeDB(agents[_0x342efa[_0x197c('0x4')]]);}}catch(_0x173303){utils[_0x197c('0x1b')](util[_0x197c('0x2')]('[%s][agents][hangup]',_0x342efa['uniqueid']),_0x173303);}};