server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xa75b=['agentconnectAt','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','diffTime','agentcompleteAt','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfertype','transferexten','extension','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','transfer','origtransfererexten','transfereeuniqueid','clone','calleridname','secondtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','ATTENDED','secondtransfererexten','transfertargetuniqueid','agententerreason','agentcalledAt','hangup','[%s][agents][hangup]','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','splice','complete','lodash','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','channel','queue','membername','interface','calleridnum','connectedlinenum','lastevent','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','debug','[%s][agents][agentcalled]','now','called','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','isNil','agentringnoanswer','agentringnoanswerAt','timeout','reason','holdtime','talktime','error','[%s][agents][agentringnoanswer]','queuecallerabandon','forIn','[%s][agents][queuecallerabandon]','abandoned','agentconnect','[%s][agents][agentconnect]'];(function(_0x8a3ea9,_0x28267d){var _0x5e6258=function(_0x20bef7){while(--_0x20bef7){_0x8a3ea9['push'](_0x8a3ea9['shift']());}};_0x5e6258(++_0x28267d);}(_0xa75b,0x170));var _0xba75=function(_0x2ed1a7,_0x194c9f){_0x2ed1a7=_0x2ed1a7-0x0;var _0x166bc3=_0xa75b[_0x2ed1a7];return _0x166bc3;};'use strict';var _=require(_0xba75('0x0'));var util=require('util');var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x10c0dd,_0x39dc19){utils[_0xba75('0x1')](util[_0xba75('0x2')](_0xba75('0x3'),_0x10c0dd[_0xba75('0x4')],_0x10c0dd[_0xba75('0x5')],_0x10c0dd[_0xba75('0x6')],_0x10c0dd[_0xba75('0x7')],_0x10c0dd[_0xba75('0x8')],_0x10c0dd[_0xba75('0x9')],_0x10c0dd[_0xba75('0xa')],_0x10c0dd[_0xba75('0xb')]));if(_0x10c0dd['queue']){utils['getVoiceQueueByName'](_0x10c0dd[_0xba75('0x6')])['then'](function(_0x5c5fd7){if(_0x5c5fd7){_0x10c0dd[_0xba75('0xc')]=_0x5c5fd7['type'];_0x10c0dd[_0xba75('0xd')]=_0x10c0dd[_0xba75('0xe')]?_0x5c5fd7[_0xba75('0xf')]:![];_0x10c0dd[_0xba75('0x10')]=_0x10c0dd[_0xba75('0xd')]?_0x5c5fd7[_0xba75('0x11')]:0x0;}utils[_0xba75('0x12')](_0xba75('0x13'),_0x10c0dd);});}else{utils[_0xba75('0x12')](_0xba75('0x13'),_0x10c0dd);}if(_0x39dc19){delete transfers[_0x10c0dd[_0xba75('0x4')]];}else{delete agents[_0x10c0dd[_0xba75('0x14')]];}}exports['agentcalled']=function(_0x55553a){try{utils[_0xba75('0x15')](util['format'](_0xba75('0x16'),_0x55553a[_0xba75('0x4')]),_0x55553a);agents[_0x55553a[_0xba75('0x14')]]=_0x55553a;agents[_0x55553a[_0xba75('0x14')]]['agentcalledAt']=utils[_0xba75('0x17')]();agents[_0x55553a[_0xba75('0x14')]][_0xba75('0xb')]=_0xba75('0x18');agents[_0x55553a[_0xba75('0x14')]]['connectedlinenum']=null;agents[_0x55553a[_0xba75('0x14')]][_0xba75('0x19')]=null;utils[_0xba75('0x1')](util['format'](_0xba75('0x1a'),_0x55553a[_0xba75('0x4')],agents[_0x55553a[_0xba75('0x14')]][_0xba75('0x7')],_0x55553a[_0xba75('0x14')]));}catch(_0x1d1c44){utils['error'](util[_0xba75('0x2')](_0xba75('0x16'),_0x55553a['uniqueid']),_0x1d1c44);}};exports['agentringnoanswer']=function(_0x35ffd2){try{if(!_[_0xba75('0x1b')](agents[_0x35ffd2['destuniqueid']])){utils['debug'](util[_0xba75('0x2')]('[%s][agents][agentringnoanswer]',_0x35ffd2[_0xba75('0x4')]),_0x35ffd2);utils[_0xba75('0x1')](util[_0xba75('0x2')]('[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout',_0x35ffd2[_0xba75('0x4')],agents[_0x35ffd2[_0xba75('0x14')]][_0xba75('0x7')],_0x35ffd2[_0xba75('0x14')]));agents[_0x35ffd2[_0xba75('0x14')]][_0xba75('0x1c')]=!![];agents[_0x35ffd2['destuniqueid']][_0xba75('0x1d')]=utils[_0xba75('0x17')]();agents[_0x35ffd2[_0xba75('0x14')]][_0xba75('0xb')]=_0xba75('0x1e');agents[_0x35ffd2[_0xba75('0x14')]][_0xba75('0x1f')]=_0xba75('0x1e');agents[_0x35ffd2[_0xba75('0x14')]][_0xba75('0x20')]=_0x35ffd2['ringtime']?parseInt(_0x35ffd2['ringtime'])/0x3e8:0x0;agents[_0x35ffd2['destuniqueid']][_0xba75('0x21')]=0x0;unanswered['push'](_0x35ffd2[_0xba75('0x14')]);}}catch(_0x58ea2d){utils[_0xba75('0x22')](util[_0xba75('0x2')](_0xba75('0x23'),_0x35ffd2['uniqueid']),_0x58ea2d);}};exports[_0xba75('0x24')]=function(_0x62cf49){try{_[_0xba75('0x25')](agents,function(_0x2808f0,_0x5d9f78){if(_0x2808f0['uniqueid']==_0x62cf49[_0xba75('0x4')]&&!_['includes'](unanswered,_0x2808f0[_0xba75('0x14')])){utils[_0xba75('0x15')](util[_0xba75('0x2')](_0xba75('0x26'),_0x62cf49['uniqueid']),_0x62cf49);utils[_0xba75('0x1')](util[_0xba75('0x2')]('[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned',_0x62cf49[_0xba75('0x4')],_0x2808f0[_0xba75('0x7')],_0x2808f0[_0xba75('0x14')]));_0x2808f0[_0xba75('0x1c')]=!![];_0x2808f0['agentringnoanswerAt']=utils[_0xba75('0x17')]();_0x2808f0[_0xba75('0xb')]='abandoned';_0x2808f0[_0xba75('0x1f')]=_0xba75('0x27');_0x2808f0[_0xba75('0x20')]=_0x62cf49['holdtime'];_0x2808f0[_0xba75('0x21')]=0x0;writeDB(_0x2808f0);}});}catch(_0x282f98){utils[_0xba75('0x22')](util[_0xba75('0x2')](_0xba75('0x26'),_0x62cf49[_0xba75('0x4')]),_0x282f98);}};exports[_0xba75('0x28')]=function(_0x4c9fb2){try{if(agents[_0x4c9fb2['destuniqueid']]){utils[_0xba75('0x15')](util[_0xba75('0x2')](_0xba75('0x29'),_0x4c9fb2['uniqueid']),_0x4c9fb2);utils[_0xba75('0x1')](util[_0xba75('0x2')]('[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect',_0x4c9fb2['uniqueid'],agents[_0x4c9fb2[_0xba75('0x14')]][_0xba75('0x7')],_0x4c9fb2[_0xba75('0x14')]));agents[_0x4c9fb2[_0xba75('0x14')]][_0xba75('0x2a')]=utils['now']();agents[_0x4c9fb2['destuniqueid']][_0xba75('0xa')]=_0x4c9fb2[_0xba75('0xa')];agents[_0x4c9fb2[_0xba75('0x14')]][_0xba75('0x19')]=_0x4c9fb2[_0xba75('0x19')];agents[_0x4c9fb2[_0xba75('0x14')]][_0xba75('0x20')]=_0x4c9fb2['ringtime'];agents[_0x4c9fb2[_0xba75('0x14')]][_0xba75('0xb')]='connect';_[_0xba75('0x25')](agents,function(_0x3740bd,_0x2d56c0){if(_0x3740bd[_0xba75('0x14')]!=_0x4c9fb2[_0xba75('0x14')]&&_0x3740bd[_0xba75('0x4')]==_0x4c9fb2[_0xba75('0x4')]){_0x3740bd['talktime']=0x0;_0x3740bd[_0xba75('0x20')]=_0x4c9fb2['ringtime'];_0x3740bd[_0xba75('0x1c')]=!![];_0x3740bd['agentringnoanswerAt']=utils[_0xba75('0x17')]();_0x3740bd[_0xba75('0xb')]=_0xba75('0x2b');_0x3740bd[_0xba75('0x1f')]=_0xba75('0x2b');_0x3740bd[_0xba75('0x2c')]=_0x4c9fb2[_0xba75('0x14')];_0x3740bd[_0xba75('0x2d')]=_0x4c9fb2[_0xba75('0x7')];writeDB(_0x3740bd);}});}}catch(_0x5c7c7f){utils[_0xba75('0x22')](util[_0xba75('0x2')]('[%s][agents][agentconnect]',_0x4c9fb2[_0xba75('0x4')]),_0x5c7c7f);}};exports[_0xba75('0xe')]=function(_0x1130ac){try{if(!_['isNil'](agents[_0x1130ac['destuniqueid']])){utils['debug'](util['format'](_0xba75('0x2e'),_0x1130ac['uniqueid']),_0x1130ac);utils[_0xba75('0x1')](util[_0xba75('0x2')](_0xba75('0x2f'),_0x1130ac[_0xba75('0x4')],agents[_0x1130ac[_0xba75('0x14')]]['membername'],_0x1130ac['destuniqueid']));agents[_0x1130ac[_0xba75('0x14')]]['agentcomplete']=!![];agents[_0x1130ac[_0xba75('0x14')]]['agentcompleteAt']=utils[_0xba75('0x17')]();agents[_0x1130ac[_0xba75('0x14')]][_0xba75('0x21')]=utils[_0xba75('0x30')](agents[_0x1130ac['destuniqueid']][_0xba75('0x31')],agents[_0x1130ac[_0xba75('0x14')]][_0xba75('0x2a')]);agents[_0x1130ac[_0xba75('0x14')]][_0xba75('0x1f')]=_0x1130ac[_0xba75('0x1f')];agents[_0x1130ac[_0xba75('0x14')]][_0xba75('0xb')]='complete';writeDB(agents[_0x1130ac[_0xba75('0x14')]]);}}catch(_0x3fe479){utils[_0xba75('0x22')](util[_0xba75('0x2')](_0xba75('0x2e'),_0x1130ac['uniqueid']),_0x3fe479);}};exports[_0xba75('0x32')]=function(_0x25ae33){try{if(!_[_0xba75('0x1b')](agents[_0x25ae33[_0xba75('0x33')]])){utils[_0xba75('0x15')](util[_0xba75('0x2')](_0xba75('0x34'),_0x25ae33['uniqueid']),_0x25ae33);utils[_0xba75('0x1')](util[_0xba75('0x2')](_0xba75('0x35'),_0x25ae33['uniqueid'],agents[_0x25ae33[_0xba75('0x33')]][_0xba75('0x7')],agents[_0x25ae33['transfereruniqueid']]['uniqueid']));agents[_0x25ae33[_0xba75('0x33')]]['transfer']=!![];agents[_0x25ae33['transfereruniqueid']][_0xba75('0x36')]='blind';agents[_0x25ae33[_0xba75('0x33')]][_0xba75('0x37')]=_0x25ae33[_0xba75('0x38')];agents[_0x25ae33[_0xba75('0x33')]][_0xba75('0x39')]=agents[_0x25ae33['transfereruniqueid']][_0xba75('0x4')];}}catch(_0x3dee66){utils['error'](util[_0xba75('0x2')](_0xba75('0x34'),_0x25ae33[_0xba75('0x4')]),_0x3dee66);}};exports[_0xba75('0x3a')]=function(_0x322fdb){try{utils['debug'](util[_0xba75('0x2')](_0xba75('0x3b'),_0x322fdb['origtransfereruniqueid']),_0x322fdb);if(_0x322fdb[_0xba75('0x3c')]==_0x322fdb[_0xba75('0x3d')]){if(!_[_0xba75('0x1b')](agents[_0x322fdb[_0xba75('0x3e')]])){utils[_0xba75('0x1')](util[_0xba75('0x2')]('[%s][agents][attendedtransfer]\x20agent:%s',_0x322fdb[_0xba75('0x3c')],agents[_0x322fdb[_0xba75('0x3e')]][_0xba75('0x7')]));agents[_0x322fdb[_0xba75('0x3e')]][_0xba75('0x3f')]=!![];agents[_0x322fdb[_0xba75('0x3e')]]['transfertype']='ATTENDED';agents[_0x322fdb['secondtransfereruniqueid']]['transferexten']=_0x322fdb[_0xba75('0x40')];agents[_0x322fdb[_0xba75('0x3e')]][_0xba75('0x39')]=_0x322fdb[_0xba75('0x3c')];}if(_0x322fdb[_0xba75('0x41')]&&agents[_0x322fdb[_0xba75('0x41')]]){agents[_0x322fdb[_0xba75('0x41')]]['agententerreason']=0x1;transfers[_0x322fdb[_0xba75('0x41')]]=_[_0xba75('0x42')](agents[_0x322fdb[_0xba75('0x41')]]);transfers[_0x322fdb[_0xba75('0x41')]]['calleridnum']=agents[_0x322fdb[_0xba75('0x3e')]][_0xba75('0x9')];transfers[_0x322fdb['transfereeuniqueid']][_0xba75('0x43')]=agents[_0x322fdb['secondtransfereruniqueid']][_0xba75('0x43')];transfers[_0x322fdb[_0xba75('0x41')]]['agentcalledAt']=utils[_0xba75('0x17')]();transfers[_0x322fdb[_0xba75('0x41')]]['agentconnectAt']=utils['now']();transfers[_0x322fdb[_0xba75('0x41')]]['holdtime']=0x0;transfers[_0x322fdb[_0xba75('0x41')]]['agententerreason']=0x2;}}else if(_0x322fdb[_0xba75('0x3e')]==_0x322fdb[_0xba75('0x44')]){if(!_[_0xba75('0x1b')](agents[_0x322fdb[_0xba75('0x3c')]])){utils[_0xba75('0x1')](util['format'](_0xba75('0x45'),_0x322fdb[_0xba75('0x3c')],agents[_0x322fdb['origtransfereruniqueid']][_0xba75('0x7')]));agents[_0x322fdb[_0xba75('0x3c')]][_0xba75('0x3f')]=!![];agents[_0x322fdb[_0xba75('0x3c')]][_0xba75('0x36')]=_0xba75('0x46');agents[_0x322fdb[_0xba75('0x3c')]][_0xba75('0x37')]=_0x322fdb[_0xba75('0x47')];agents[_0x322fdb[_0xba75('0x3c')]][_0xba75('0x39')]=_0x322fdb[_0xba75('0x3e')];}if(_0x322fdb['transfertargetuniqueid']&&agents[_0x322fdb['transfertargetuniqueid']]){agents[_0x322fdb[_0xba75('0x48')]][_0xba75('0x49')]=0x1;transfers[_0x322fdb[_0xba75('0x48')]]=_[_0xba75('0x42')](agents[_0x322fdb[_0xba75('0x48')]]);transfers[_0x322fdb[_0xba75('0x48')]][_0xba75('0x9')]=agents[_0x322fdb[_0xba75('0x3c')]][_0xba75('0x9')];transfers[_0x322fdb[_0xba75('0x48')]][_0xba75('0x43')]=agents[_0x322fdb['origtransfereruniqueid']][_0xba75('0x43')];transfers[_0x322fdb['transfertargetuniqueid']][_0xba75('0x4a')]=utils[_0xba75('0x17')]();transfers[_0x322fdb[_0xba75('0x48')]][_0xba75('0x2a')]=utils[_0xba75('0x17')]();transfers[_0x322fdb[_0xba75('0x48')]]['holdtime']=0x0;transfers[_0x322fdb[_0xba75('0x48')]]['agententerreason']=0x2;}}}catch(_0x8519a1){utils[_0xba75('0x22')](util['format']('[%s][agents][attendedtransfer]',_0x322fdb[_0xba75('0x3c')]),_0x8519a1);}};exports[_0xba75('0x4b')]=function(_0x30ef23){try{utils[_0xba75('0x15')](util[_0xba75('0x2')](_0xba75('0x4c'),_0x30ef23['uniqueid']),_0x30ef23);if(agents[_0x30ef23[_0xba75('0x4')]]&&agents[_0x30ef23[_0xba75('0x4')]]['reason']===_0xba75('0x1e')){if(_0x30ef23[_0xba75('0x4d')]==='21'){agents[_0x30ef23[_0xba75('0x4')]][_0xba75('0x1f')]=_0xba75('0x4e');agents[_0x30ef23['uniqueid']][_0xba75('0xb')]='rejected';}utils[_0xba75('0x1')](util[_0xba75('0x2')](_0xba75('0x4f'),_0x30ef23[_0xba75('0x4')],agents[_0x30ef23[_0xba75('0x4')]][_0xba75('0x7')],agents[_0x30ef23['uniqueid']]['reason'],agents[_0x30ef23[_0xba75('0x4')]]['lastevent']));writeDB(agents[_0x30ef23[_0xba75('0x4')]]);var _0x4707ef=unanswered['indexOf'](_0x30ef23[_0xba75('0x4')]);if(_0x4707ef>-0x1){unanswered[_0xba75('0x50')](_0x4707ef,0x1);}}if(transfers[_0x30ef23[_0xba75('0x4')]]){transfers[_0x30ef23['uniqueid']]['agentcomplete']=!![];transfers[_0x30ef23['uniqueid']]['agentcompleteAt']=utils['now']();transfers[_0x30ef23[_0xba75('0x4')]]['talktime']=utils[_0xba75('0x30')](transfers[_0x30ef23[_0xba75('0x4')]][_0xba75('0x31')],transfers[_0x30ef23[_0xba75('0x4')]][_0xba75('0x2a')]);transfers[_0x30ef23[_0xba75('0x4')]][_0xba75('0x1f')]='agent';transfers[_0x30ef23['uniqueid']][_0xba75('0xb')]=_0xba75('0x51');utils['info'](util[_0xba75('0x2')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x30ef23[_0xba75('0x4')],transfers[_0x30ef23[_0xba75('0x4')]]['membername'],transfers[_0x30ef23[_0xba75('0x4')]]['reason'],transfers[_0x30ef23[_0xba75('0x4')]][_0xba75('0xb')]));writeDB(transfers[_0x30ef23['uniqueid']],!![]);}if(agents[_0x30ef23[_0xba75('0x4')]]&&agents[_0x30ef23[_0xba75('0x4')]][_0xba75('0x2a')]){agents[_0x30ef23[_0xba75('0x4')]][_0xba75('0xe')]=!![];agents[_0x30ef23[_0xba75('0x4')]][_0xba75('0x31')]=utils[_0xba75('0x17')]();agents[_0x30ef23['uniqueid']][_0xba75('0x21')]=utils[_0xba75('0x30')](agents[_0x30ef23['uniqueid']]['agentcompleteAt'],agents[_0x30ef23['uniqueid']][_0xba75('0x2a')]);agents[_0x30ef23['uniqueid']][_0xba75('0x1f')]=agents[_0x30ef23['uniqueid']][_0xba75('0x3f')]?'transfer':'agent';agents[_0x30ef23[_0xba75('0x4')]]['lastevent']=_0xba75('0x51');utils['info'](util['format'](_0xba75('0x4f'),_0x30ef23['uniqueid'],agents[_0x30ef23[_0xba75('0x4')]]['membername'],agents[_0x30ef23[_0xba75('0x4')]][_0xba75('0x1f')],agents[_0x30ef23[_0xba75('0x4')]]['lastevent']));writeDB(agents[_0x30ef23[_0xba75('0x4')]]);}}catch(_0x1de4a3){utils['error'](util[_0xba75('0x2')]('[%s][agents][hangup]',_0x30ef23['uniqueid']),_0x1de4a3);}};