server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x2f68=['called','connectedlinenum','connectedlinename','info','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','reason','holdtime','ringtime','talktime','push','[%s][agents][agentringnoanswer]','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','now','abandoned','agentconnect','[%s][agents][agentconnect]','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','agentcomplete','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','agentconnectAt','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfereruniqueid','transfer','transfertype','blind','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfereruniqueid','transferexten','origtransfererexten','transferuniqueid','transfereeuniqueid','clone','calleridnum','calleridname','agententerreason','secondtransfererlinkedid','ATTENDED','secondtransfererexten','transfertargetuniqueid','hangup','[%s][agents][hangup]','cause','rejected','splice','complete','agent','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','util','./utils','format','uniqueid','channel','membername','interface','lastevent','queue','then','type','agentacw','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','agentcalled','debug','[%s][agents][agentcalled]','destuniqueid','agentcalledAt'];(function(_0x20d4b6,_0x9a941a){var _0x28ec5c=function(_0x1d1f14){while(--_0x1d1f14){_0x20d4b6['push'](_0x20d4b6['shift']());}};_0x28ec5c(++_0x9a941a);}(_0x2f68,0x9a));var _0x82f6=function(_0x957866,_0x145b46){_0x957866=_0x957866-0x0;var _0x26914b=_0x2f68[_0x957866];return _0x26914b;};'use strict';var _=require('lodash');var util=require(_0x82f6('0x0'));var utils=require(_0x82f6('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x24c877,_0x3a9c8f){utils['info'](util[_0x82f6('0x2')]('[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s',_0x24c877[_0x82f6('0x3')],_0x24c877[_0x82f6('0x4')],_0x24c877['queue'],_0x24c877[_0x82f6('0x5')],_0x24c877[_0x82f6('0x6')],_0x24c877['calleridnum'],_0x24c877['connectedlinenum'],_0x24c877[_0x82f6('0x7')]));if(_0x24c877['queue']){utils['getVoiceQueueByName'](_0x24c877[_0x82f6('0x8')])[_0x82f6('0x9')](function(_0x250d71){if(_0x250d71){_0x24c877['type']=_0x250d71[_0x82f6('0xa')];_0x24c877[_0x82f6('0xb')]=_0x24c877['agentcomplete']?_0x250d71[_0x82f6('0xc')]:![];_0x24c877[_0x82f6('0xd')]=_0x24c877[_0x82f6('0xb')]?_0x250d71[_0x82f6('0xe')]:0x0;}utils[_0x82f6('0xf')](_0x82f6('0x10'),_0x24c877);});}else{utils['request'](_0x82f6('0x10'),_0x24c877);}if(_0x3a9c8f){delete transfers[_0x24c877[_0x82f6('0x3')]];}else{delete agents[_0x24c877['destuniqueid']];}}exports[_0x82f6('0x11')]=function(_0x1f8bf5){try{utils[_0x82f6('0x12')](util[_0x82f6('0x2')](_0x82f6('0x13'),_0x1f8bf5[_0x82f6('0x3')]),_0x1f8bf5);agents[_0x1f8bf5[_0x82f6('0x14')]]=_0x1f8bf5;agents[_0x1f8bf5[_0x82f6('0x14')]][_0x82f6('0x15')]=utils['now']();agents[_0x1f8bf5[_0x82f6('0x14')]]['lastevent']=_0x82f6('0x16');agents[_0x1f8bf5[_0x82f6('0x14')]][_0x82f6('0x17')]=null;agents[_0x1f8bf5[_0x82f6('0x14')]][_0x82f6('0x18')]=null;utils[_0x82f6('0x19')](util[_0x82f6('0x2')](_0x82f6('0x1a'),_0x1f8bf5[_0x82f6('0x3')],agents[_0x1f8bf5[_0x82f6('0x14')]][_0x82f6('0x5')],_0x1f8bf5[_0x82f6('0x14')]));}catch(_0x2652a9){utils[_0x82f6('0x1b')](util[_0x82f6('0x2')]('[%s][agents][agentcalled]',_0x1f8bf5[_0x82f6('0x3')]),_0x2652a9);}};exports[_0x82f6('0x1c')]=function(_0x55cbce){try{if(!_[_0x82f6('0x1d')](agents[_0x55cbce[_0x82f6('0x14')]])){utils[_0x82f6('0x12')](util[_0x82f6('0x2')]('[%s][agents][agentringnoanswer]',_0x55cbce[_0x82f6('0x3')]),_0x55cbce);utils['info'](util[_0x82f6('0x2')](_0x82f6('0x1e'),_0x55cbce['uniqueid'],agents[_0x55cbce['destuniqueid']][_0x82f6('0x5')],_0x55cbce[_0x82f6('0x14')]));agents[_0x55cbce['destuniqueid']]['agentringnoanswer']=!![];agents[_0x55cbce[_0x82f6('0x14')]][_0x82f6('0x1f')]=utils['now']();agents[_0x55cbce[_0x82f6('0x14')]][_0x82f6('0x7')]='timeout';agents[_0x55cbce['destuniqueid']][_0x82f6('0x20')]='timeout';agents[_0x55cbce[_0x82f6('0x14')]][_0x82f6('0x21')]=_0x55cbce['ringtime']?parseInt(_0x55cbce[_0x82f6('0x22')])/0x3e8:0x0;agents[_0x55cbce[_0x82f6('0x14')]][_0x82f6('0x23')]=0x0;unanswered[_0x82f6('0x24')](_0x55cbce['destuniqueid']);}}catch(_0x40a071){utils[_0x82f6('0x1b')](util[_0x82f6('0x2')](_0x82f6('0x25'),_0x55cbce[_0x82f6('0x3')]),_0x40a071);}};exports[_0x82f6('0x26')]=function(_0x27e473){try{_[_0x82f6('0x27')](agents,function(_0x1e1aa4,_0x402449){if(_0x1e1aa4[_0x82f6('0x3')]==_0x27e473[_0x82f6('0x3')]&&!_[_0x82f6('0x28')](unanswered,_0x1e1aa4[_0x82f6('0x14')])){utils['debug'](util[_0x82f6('0x2')](_0x82f6('0x29'),_0x27e473[_0x82f6('0x3')]),_0x27e473);utils['info'](util[_0x82f6('0x2')](_0x82f6('0x2a'),_0x27e473[_0x82f6('0x3')],_0x1e1aa4[_0x82f6('0x5')],_0x1e1aa4[_0x82f6('0x14')]));_0x1e1aa4[_0x82f6('0x1c')]=!![];_0x1e1aa4[_0x82f6('0x1f')]=utils[_0x82f6('0x2b')]();_0x1e1aa4[_0x82f6('0x7')]=_0x82f6('0x2c');_0x1e1aa4[_0x82f6('0x20')]=_0x82f6('0x2c');_0x1e1aa4[_0x82f6('0x21')]=_0x27e473[_0x82f6('0x21')];_0x1e1aa4['talktime']=0x0;writeDB(_0x1e1aa4);}});}catch(_0x13a409){utils[_0x82f6('0x1b')](util[_0x82f6('0x2')](_0x82f6('0x29'),_0x27e473[_0x82f6('0x3')]),_0x13a409);}};exports[_0x82f6('0x2d')]=function(_0x34c2f1){try{if(agents[_0x34c2f1[_0x82f6('0x14')]]){utils[_0x82f6('0x12')](util[_0x82f6('0x2')](_0x82f6('0x2e'),_0x34c2f1[_0x82f6('0x3')]),_0x34c2f1);utils[_0x82f6('0x19')](util[_0x82f6('0x2')]('[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect',_0x34c2f1[_0x82f6('0x3')],agents[_0x34c2f1['destuniqueid']]['membername'],_0x34c2f1[_0x82f6('0x14')]));agents[_0x34c2f1[_0x82f6('0x14')]]['agentconnectAt']=utils[_0x82f6('0x2b')]();agents[_0x34c2f1[_0x82f6('0x14')]][_0x82f6('0x17')]=_0x34c2f1['connectedlinenum'];agents[_0x34c2f1[_0x82f6('0x14')]]['connectedlinename']=_0x34c2f1[_0x82f6('0x18')];agents[_0x34c2f1['destuniqueid']][_0x82f6('0x21')]=_0x34c2f1['ringtime'];agents[_0x34c2f1[_0x82f6('0x14')]][_0x82f6('0x7')]='connect';_[_0x82f6('0x27')](agents,function(_0x368c11,_0x3e7c53){if(_0x368c11[_0x82f6('0x14')]!=_0x34c2f1['destuniqueid']&&_0x368c11[_0x82f6('0x3')]==_0x34c2f1[_0x82f6('0x3')]){_0x368c11[_0x82f6('0x23')]=0x0;_0x368c11[_0x82f6('0x21')]=_0x34c2f1['ringtime'];_0x368c11[_0x82f6('0x1c')]=!![];_0x368c11[_0x82f6('0x1f')]=utils['now']();_0x368c11[_0x82f6('0x7')]=_0x82f6('0x2f');_0x368c11[_0x82f6('0x20')]=_0x82f6('0x2f');_0x368c11[_0x82f6('0x30')]=_0x34c2f1['destuniqueid'];_0x368c11[_0x82f6('0x31')]=_0x34c2f1['membername'];writeDB(_0x368c11);}});}}catch(_0x139614){utils[_0x82f6('0x1b')](util[_0x82f6('0x2')](_0x82f6('0x2e'),_0x34c2f1[_0x82f6('0x3')]),_0x139614);}};exports[_0x82f6('0x32')]=function(_0x43fefc){try{if(!_['isNil'](agents[_0x43fefc[_0x82f6('0x14')]])){utils[_0x82f6('0x12')](util[_0x82f6('0x2')](_0x82f6('0x33'),_0x43fefc['uniqueid']),_0x43fefc);utils[_0x82f6('0x19')](util['format'](_0x82f6('0x34'),_0x43fefc[_0x82f6('0x3')],agents[_0x43fefc[_0x82f6('0x14')]][_0x82f6('0x5')],_0x43fefc[_0x82f6('0x14')]));agents[_0x43fefc[_0x82f6('0x14')]]['agentcomplete']=!![];agents[_0x43fefc[_0x82f6('0x14')]][_0x82f6('0x35')]=utils[_0x82f6('0x2b')]();agents[_0x43fefc[_0x82f6('0x14')]][_0x82f6('0x23')]=utils[_0x82f6('0x36')](agents[_0x43fefc[_0x82f6('0x14')]][_0x82f6('0x35')],agents[_0x43fefc['destuniqueid']][_0x82f6('0x37')]);agents[_0x43fefc[_0x82f6('0x14')]]['reason']=_0x43fefc[_0x82f6('0x20')];agents[_0x43fefc['destuniqueid']][_0x82f6('0x7')]='complete';writeDB(agents[_0x43fefc[_0x82f6('0x14')]]);}}catch(_0x31dec7){utils[_0x82f6('0x1b')](util[_0x82f6('0x2')](_0x82f6('0x33'),_0x43fefc[_0x82f6('0x3')]),_0x31dec7);}};exports['blindtransfer']=function(_0x3cb1f0){try{if(!_[_0x82f6('0x1d')](agents[_0x3cb1f0['transfereruniqueid']])){utils['debug'](util[_0x82f6('0x2')](_0x82f6('0x38'),_0x3cb1f0[_0x82f6('0x3')]),_0x3cb1f0);utils['info'](util[_0x82f6('0x2')](_0x82f6('0x39'),_0x3cb1f0[_0x82f6('0x3')],agents[_0x3cb1f0[_0x82f6('0x3a')]]['membername'],agents[_0x3cb1f0['transfereruniqueid']][_0x82f6('0x3')]));agents[_0x3cb1f0[_0x82f6('0x3a')]][_0x82f6('0x3b')]=!![];agents[_0x3cb1f0['transfereruniqueid']][_0x82f6('0x3c')]=_0x82f6('0x3d');agents[_0x3cb1f0['transfereruniqueid']]['transferexten']=_0x3cb1f0['extension'];agents[_0x3cb1f0[_0x82f6('0x3a')]]['transferuniqueid']=agents[_0x3cb1f0[_0x82f6('0x3a')]]['uniqueid'];}}catch(_0x33c359){utils['error'](util[_0x82f6('0x2')]('[%s][agents][blindtransfer]',_0x3cb1f0[_0x82f6('0x3')]),_0x33c359);}};exports[_0x82f6('0x3e')]=function(_0x44de65){try{utils[_0x82f6('0x12')](util[_0x82f6('0x2')](_0x82f6('0x3f'),_0x44de65['origtransfereruniqueid']),_0x44de65);if(_0x44de65[_0x82f6('0x40')]==_0x44de65[_0x82f6('0x41')]){if(!_[_0x82f6('0x1d')](agents[_0x44de65['secondtransfereruniqueid']])){utils['info'](util[_0x82f6('0x2')](_0x82f6('0x42'),_0x44de65[_0x82f6('0x40')],agents[_0x44de65[_0x82f6('0x43')]]['membername']));agents[_0x44de65[_0x82f6('0x43')]][_0x82f6('0x3b')]=!![];agents[_0x44de65[_0x82f6('0x43')]]['transfertype']='ATTENDED';agents[_0x44de65['secondtransfereruniqueid']][_0x82f6('0x44')]=_0x44de65[_0x82f6('0x45')];agents[_0x44de65[_0x82f6('0x43')]][_0x82f6('0x46')]=_0x44de65[_0x82f6('0x40')];}if(_0x44de65[_0x82f6('0x47')]&&agents[_0x44de65[_0x82f6('0x47')]]){agents[_0x44de65[_0x82f6('0x47')]]['agententerreason']=0x1;transfers[_0x44de65[_0x82f6('0x47')]]=_[_0x82f6('0x48')](agents[_0x44de65[_0x82f6('0x47')]]);transfers[_0x44de65[_0x82f6('0x47')]]['calleridnum']=agents[_0x44de65['secondtransfereruniqueid']][_0x82f6('0x49')];transfers[_0x44de65[_0x82f6('0x47')]]['calleridname']=agents[_0x44de65[_0x82f6('0x43')]][_0x82f6('0x4a')];transfers[_0x44de65[_0x82f6('0x47')]]['agentcalledAt']=utils[_0x82f6('0x2b')]();transfers[_0x44de65[_0x82f6('0x47')]][_0x82f6('0x37')]=utils[_0x82f6('0x2b')]();transfers[_0x44de65[_0x82f6('0x47')]][_0x82f6('0x21')]=0x0;transfers[_0x44de65['transfereeuniqueid']][_0x82f6('0x4b')]=0x2;}}else if(_0x44de65[_0x82f6('0x43')]==_0x44de65[_0x82f6('0x4c')]){if(!_[_0x82f6('0x1d')](agents[_0x44de65[_0x82f6('0x40')]])){utils['info'](util[_0x82f6('0x2')](_0x82f6('0x42'),_0x44de65[_0x82f6('0x40')],agents[_0x44de65[_0x82f6('0x40')]][_0x82f6('0x5')]));agents[_0x44de65[_0x82f6('0x40')]][_0x82f6('0x3b')]=!![];agents[_0x44de65[_0x82f6('0x40')]]['transfertype']=_0x82f6('0x4d');agents[_0x44de65['origtransfereruniqueid']][_0x82f6('0x44')]=_0x44de65[_0x82f6('0x4e')];agents[_0x44de65['origtransfereruniqueid']][_0x82f6('0x46')]=_0x44de65[_0x82f6('0x43')];}if(_0x44de65[_0x82f6('0x4f')]&&agents[_0x44de65['transfertargetuniqueid']]){agents[_0x44de65['transfertargetuniqueid']][_0x82f6('0x4b')]=0x1;transfers[_0x44de65[_0x82f6('0x4f')]]=_['clone'](agents[_0x44de65['transfertargetuniqueid']]);transfers[_0x44de65[_0x82f6('0x4f')]][_0x82f6('0x49')]=agents[_0x44de65[_0x82f6('0x40')]][_0x82f6('0x49')];transfers[_0x44de65[_0x82f6('0x4f')]][_0x82f6('0x4a')]=agents[_0x44de65[_0x82f6('0x40')]][_0x82f6('0x4a')];transfers[_0x44de65[_0x82f6('0x4f')]][_0x82f6('0x15')]=utils[_0x82f6('0x2b')]();transfers[_0x44de65[_0x82f6('0x4f')]]['agentconnectAt']=utils[_0x82f6('0x2b')]();transfers[_0x44de65[_0x82f6('0x4f')]][_0x82f6('0x21')]=0x0;transfers[_0x44de65[_0x82f6('0x4f')]][_0x82f6('0x4b')]=0x2;}}}catch(_0x4ef838){utils[_0x82f6('0x1b')](util[_0x82f6('0x2')](_0x82f6('0x3f'),_0x44de65['origtransfereruniqueid']),_0x4ef838);}};exports[_0x82f6('0x50')]=function(_0x192dc7){try{utils[_0x82f6('0x12')](util[_0x82f6('0x2')](_0x82f6('0x51'),_0x192dc7[_0x82f6('0x3')]),_0x192dc7);if(agents[_0x192dc7[_0x82f6('0x3')]]&&agents[_0x192dc7['uniqueid']][_0x82f6('0x20')]==='timeout'){if(_0x192dc7[_0x82f6('0x52')]==='21'){agents[_0x192dc7[_0x82f6('0x3')]][_0x82f6('0x20')]=_0x82f6('0x53');agents[_0x192dc7[_0x82f6('0x3')]][_0x82f6('0x7')]=_0x82f6('0x53');}utils[_0x82f6('0x19')](util[_0x82f6('0x2')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x192dc7[_0x82f6('0x3')],agents[_0x192dc7[_0x82f6('0x3')]][_0x82f6('0x5')],agents[_0x192dc7[_0x82f6('0x3')]][_0x82f6('0x20')],agents[_0x192dc7[_0x82f6('0x3')]]['lastevent']));writeDB(agents[_0x192dc7[_0x82f6('0x3')]]);var _0x443547=unanswered['indexOf'](_0x192dc7['uniqueid']);if(_0x443547>-0x1){unanswered[_0x82f6('0x54')](_0x443547,0x1);}}if(transfers[_0x192dc7[_0x82f6('0x3')]]){transfers[_0x192dc7[_0x82f6('0x3')]][_0x82f6('0x32')]=!![];transfers[_0x192dc7[_0x82f6('0x3')]][_0x82f6('0x35')]=utils['now']();transfers[_0x192dc7[_0x82f6('0x3')]]['talktime']=utils[_0x82f6('0x36')](transfers[_0x192dc7['uniqueid']][_0x82f6('0x35')],transfers[_0x192dc7['uniqueid']][_0x82f6('0x37')]);transfers[_0x192dc7[_0x82f6('0x3')]][_0x82f6('0x20')]='agent';transfers[_0x192dc7[_0x82f6('0x3')]]['lastevent']=_0x82f6('0x55');utils[_0x82f6('0x19')](util[_0x82f6('0x2')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x192dc7[_0x82f6('0x3')],transfers[_0x192dc7[_0x82f6('0x3')]][_0x82f6('0x5')],transfers[_0x192dc7['uniqueid']]['reason'],transfers[_0x192dc7[_0x82f6('0x3')]][_0x82f6('0x7')]));writeDB(transfers[_0x192dc7[_0x82f6('0x3')]],!![]);}if(agents[_0x192dc7[_0x82f6('0x3')]]&&agents[_0x192dc7[_0x82f6('0x3')]][_0x82f6('0x37')]){agents[_0x192dc7[_0x82f6('0x3')]][_0x82f6('0x32')]=!![];agents[_0x192dc7['uniqueid']][_0x82f6('0x35')]=utils[_0x82f6('0x2b')]();agents[_0x192dc7['uniqueid']][_0x82f6('0x23')]=utils[_0x82f6('0x36')](agents[_0x192dc7[_0x82f6('0x3')]]['agentcompleteAt'],agents[_0x192dc7[_0x82f6('0x3')]][_0x82f6('0x37')]);agents[_0x192dc7[_0x82f6('0x3')]][_0x82f6('0x20')]=agents[_0x192dc7['uniqueid']][_0x82f6('0x3b')]?_0x82f6('0x3b'):_0x82f6('0x56');agents[_0x192dc7[_0x82f6('0x3')]][_0x82f6('0x7')]=_0x82f6('0x55');utils['info'](util[_0x82f6('0x2')](_0x82f6('0x57'),_0x192dc7[_0x82f6('0x3')],agents[_0x192dc7[_0x82f6('0x3')]][_0x82f6('0x5')],agents[_0x192dc7['uniqueid']][_0x82f6('0x20')],agents[_0x192dc7['uniqueid']][_0x82f6('0x7')]));writeDB(agents[_0x192dc7[_0x82f6('0x3')]]);}}catch(_0x425e33){utils[_0x82f6('0x1b')](util[_0x82f6('0x2')](_0x82f6('0x51'),_0x192dc7[_0x82f6('0x3')]),_0x425e33);}};