server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x373d=['transfereruniqueid','transfer','blind','extension','transferuniqueid','[%s][agents][blindtransfer]','attendedtransfer','origtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','origtransfereruniqueid','secondtransfereruniqueid','transfertype','ATTENDED','transferexten','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','[%s][agents][attendedtransfer]','hangup','[%s][agents][hangup]','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','complete','lodash','./utils','info','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','channel','interface','calleridnum','connectedlinenum','lastevent','getVoiceQueueByName','type','agentcomplete','acw','acwTimeout','request','CreateVoiceAgentReport','agentcalled','format','[%s][agents][agentcalled]','destuniqueid','agentcalledAt','now','called','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','membername','error','agentringnoanswer','debug','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','reason','holdtime','ringtime','talktime','push','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','agentconnect','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connectedlinename','connect','answered_elsewhere','answeredelsewheremembername','isNil','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','blindtransfer','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s'];(function(_0x373b4d,_0x3c0a31){var _0x1f4ed7=function(_0x4d3ed8){while(--_0x4d3ed8){_0x373b4d['push'](_0x373b4d['shift']());}};_0x1f4ed7(++_0x3c0a31);}(_0x373d,0x1e2));var _0xd373=function(_0x47c0a5,_0x21fb53){_0x47c0a5=_0x47c0a5-0x0;var _0x50878c=_0x373d[_0x47c0a5];return _0x50878c;};'use strict';var _=require(_0xd373('0x0'));var util=require('util');var utils=require(_0xd373('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x53f3b7,_0x30e9ce){utils[_0xd373('0x2')](util['format'](_0xd373('0x3'),_0x53f3b7[_0xd373('0x4')],_0x53f3b7[_0xd373('0x5')],_0x53f3b7['queue'],_0x53f3b7['membername'],_0x53f3b7[_0xd373('0x6')],_0x53f3b7[_0xd373('0x7')],_0x53f3b7[_0xd373('0x8')],_0x53f3b7[_0xd373('0x9')]));if(_0x53f3b7['queue']){utils[_0xd373('0xa')](_0x53f3b7['queue'])['then'](function(_0x59ed5e){if(_0x59ed5e){_0x53f3b7[_0xd373('0xb')]=_0x59ed5e[_0xd373('0xb')];_0x53f3b7['agentacw']=_0x53f3b7[_0xd373('0xc')]?_0x59ed5e[_0xd373('0xd')]:![];_0x53f3b7['acwtime']=_0x53f3b7['agentacw']?_0x59ed5e[_0xd373('0xe')]:0x0;}utils[_0xd373('0xf')](_0xd373('0x10'),_0x53f3b7);});}else{utils[_0xd373('0xf')]('CreateVoiceAgentReport',_0x53f3b7);}if(_0x30e9ce){delete transfers[_0x53f3b7['uniqueid']];}else{delete agents[_0x53f3b7['destuniqueid']];}}exports[_0xd373('0x11')]=function(_0x14a0ee){try{utils['debug'](util[_0xd373('0x12')](_0xd373('0x13'),_0x14a0ee[_0xd373('0x4')]),_0x14a0ee);agents[_0x14a0ee[_0xd373('0x14')]]=_0x14a0ee;agents[_0x14a0ee[_0xd373('0x14')]][_0xd373('0x15')]=utils[_0xd373('0x16')]();agents[_0x14a0ee[_0xd373('0x14')]][_0xd373('0x9')]=_0xd373('0x17');agents[_0x14a0ee[_0xd373('0x14')]][_0xd373('0x8')]=null;agents[_0x14a0ee[_0xd373('0x14')]]['connectedlinename']=null;utils[_0xd373('0x2')](util['format'](_0xd373('0x18'),_0x14a0ee[_0xd373('0x4')],agents[_0x14a0ee['destuniqueid']][_0xd373('0x19')],_0x14a0ee['destuniqueid']));}catch(_0x4d7d72){utils[_0xd373('0x1a')](util[_0xd373('0x12')](_0xd373('0x13'),_0x14a0ee[_0xd373('0x4')]),_0x4d7d72);}};exports[_0xd373('0x1b')]=function(_0x181eb2){try{if(!_['isNil'](agents[_0x181eb2[_0xd373('0x14')]])){utils[_0xd373('0x1c')](util[_0xd373('0x12')](_0xd373('0x1d'),_0x181eb2[_0xd373('0x4')]),_0x181eb2);utils[_0xd373('0x2')](util['format'](_0xd373('0x1e'),_0x181eb2[_0xd373('0x4')],agents[_0x181eb2[_0xd373('0x14')]][_0xd373('0x19')],_0x181eb2[_0xd373('0x14')]));agents[_0x181eb2[_0xd373('0x14')]][_0xd373('0x1b')]=!![];agents[_0x181eb2[_0xd373('0x14')]][_0xd373('0x1f')]=utils[_0xd373('0x16')]();agents[_0x181eb2[_0xd373('0x14')]][_0xd373('0x9')]=_0xd373('0x20');agents[_0x181eb2[_0xd373('0x14')]][_0xd373('0x21')]=_0xd373('0x20');agents[_0x181eb2[_0xd373('0x14')]][_0xd373('0x22')]=_0x181eb2[_0xd373('0x23')]?parseInt(_0x181eb2[_0xd373('0x23')])/0x3e8:0x0;agents[_0x181eb2[_0xd373('0x14')]][_0xd373('0x24')]=0x0;unanswered[_0xd373('0x25')](_0x181eb2[_0xd373('0x14')]);}}catch(_0xf85ca8){utils[_0xd373('0x1a')](util[_0xd373('0x12')](_0xd373('0x1d'),_0x181eb2[_0xd373('0x4')]),_0xf85ca8);}};exports[_0xd373('0x26')]=function(_0x5287e7){try{_[_0xd373('0x27')](agents,function(_0x490842,_0x498aaa){if(_0x490842[_0xd373('0x4')]==_0x5287e7[_0xd373('0x4')]&&!_[_0xd373('0x28')](unanswered,_0x490842[_0xd373('0x14')])){utils[_0xd373('0x1c')](util['format'](_0xd373('0x29'),_0x5287e7[_0xd373('0x4')]),_0x5287e7);utils['info'](util[_0xd373('0x12')](_0xd373('0x2a'),_0x5287e7[_0xd373('0x4')],_0x490842[_0xd373('0x19')],_0x490842[_0xd373('0x14')]));_0x490842[_0xd373('0x1b')]=!![];_0x490842[_0xd373('0x1f')]=utils[_0xd373('0x16')]();_0x490842[_0xd373('0x9')]='abandoned';_0x490842[_0xd373('0x21')]=_0xd373('0x2b');_0x490842[_0xd373('0x22')]=_0x5287e7[_0xd373('0x22')];_0x490842[_0xd373('0x24')]=0x0;writeDB(_0x490842);}});}catch(_0x28da03){utils[_0xd373('0x1a')](util[_0xd373('0x12')](_0xd373('0x29'),_0x5287e7[_0xd373('0x4')]),_0x28da03);}};exports[_0xd373('0x2c')]=function(_0x13a1cd){try{if(agents[_0x13a1cd[_0xd373('0x14')]]){utils[_0xd373('0x1c')](util[_0xd373('0x12')]('[%s][agents][agentconnect]',_0x13a1cd[_0xd373('0x4')]),_0x13a1cd);utils[_0xd373('0x2')](util[_0xd373('0x12')](_0xd373('0x2d'),_0x13a1cd['uniqueid'],agents[_0x13a1cd[_0xd373('0x14')]][_0xd373('0x19')],_0x13a1cd[_0xd373('0x14')]));agents[_0x13a1cd[_0xd373('0x14')]][_0xd373('0x2e')]=utils[_0xd373('0x16')]();agents[_0x13a1cd['destuniqueid']]['connectedlinenum']=_0x13a1cd[_0xd373('0x8')];agents[_0x13a1cd['destuniqueid']][_0xd373('0x2f')]=_0x13a1cd[_0xd373('0x2f')];agents[_0x13a1cd[_0xd373('0x14')]]['holdtime']=_0x13a1cd[_0xd373('0x23')];agents[_0x13a1cd[_0xd373('0x14')]][_0xd373('0x9')]=_0xd373('0x30');_['forIn'](agents,function(_0x513038,_0x5de74e){if(_0x513038[_0xd373('0x14')]!=_0x13a1cd['destuniqueid']&&_0x513038[_0xd373('0x4')]==_0x13a1cd[_0xd373('0x4')]){_0x513038['talktime']=0x0;_0x513038['holdtime']=_0x13a1cd['ringtime'];_0x513038[_0xd373('0x1b')]=!![];_0x513038[_0xd373('0x1f')]=utils[_0xd373('0x16')]();_0x513038['lastevent']='answered_elsewhere';_0x513038[_0xd373('0x21')]=_0xd373('0x31');_0x513038['answeredelsewheredestinationuniqueid']=_0x13a1cd[_0xd373('0x14')];_0x513038[_0xd373('0x32')]=_0x13a1cd[_0xd373('0x19')];writeDB(_0x513038);}});}}catch(_0x9989e4){utils[_0xd373('0x1a')](util['format']('[%s][agents][agentconnect]',_0x13a1cd[_0xd373('0x4')]),_0x9989e4);}};exports[_0xd373('0xc')]=function(_0x30b423){try{if(!_[_0xd373('0x33')](agents[_0x30b423['destuniqueid']])){utils[_0xd373('0x1c')](util['format'](_0xd373('0x34'),_0x30b423[_0xd373('0x4')]),_0x30b423);utils[_0xd373('0x2')](util[_0xd373('0x12')](_0xd373('0x35'),_0x30b423['uniqueid'],agents[_0x30b423[_0xd373('0x14')]][_0xd373('0x19')],_0x30b423['destuniqueid']));agents[_0x30b423[_0xd373('0x14')]][_0xd373('0xc')]=!![];agents[_0x30b423[_0xd373('0x14')]][_0xd373('0x36')]=utils[_0xd373('0x16')]();agents[_0x30b423[_0xd373('0x14')]][_0xd373('0x24')]=utils[_0xd373('0x37')](agents[_0x30b423[_0xd373('0x14')]][_0xd373('0x36')],agents[_0x30b423['destuniqueid']]['agentconnectAt']);agents[_0x30b423[_0xd373('0x14')]]['reason']=_0x30b423[_0xd373('0x21')];agents[_0x30b423['destuniqueid']]['lastevent']='complete';writeDB(agents[_0x30b423[_0xd373('0x14')]]);}}catch(_0x39d995){utils[_0xd373('0x1a')](util[_0xd373('0x12')](_0xd373('0x34'),_0x30b423[_0xd373('0x4')]),_0x39d995);}};exports[_0xd373('0x38')]=function(_0x4d1088){try{if(!_[_0xd373('0x33')](agents[_0x4d1088['transfereruniqueid']])){utils[_0xd373('0x1c')](util[_0xd373('0x12')]('[%s][agents][blindtransfer]',_0x4d1088[_0xd373('0x4')]),_0x4d1088);utils['info'](util[_0xd373('0x12')](_0xd373('0x39'),_0x4d1088[_0xd373('0x4')],agents[_0x4d1088[_0xd373('0x3a')]][_0xd373('0x19')],agents[_0x4d1088['transfereruniqueid']]['uniqueid']));agents[_0x4d1088['transfereruniqueid']][_0xd373('0x3b')]=!![];agents[_0x4d1088[_0xd373('0x3a')]]['transfertype']=_0xd373('0x3c');agents[_0x4d1088[_0xd373('0x3a')]]['transferexten']=_0x4d1088[_0xd373('0x3d')];agents[_0x4d1088[_0xd373('0x3a')]][_0xd373('0x3e')]=agents[_0x4d1088[_0xd373('0x3a')]][_0xd373('0x4')];}}catch(_0xa2758){utils[_0xd373('0x1a')](util[_0xd373('0x12')](_0xd373('0x3f'),_0x4d1088[_0xd373('0x4')]),_0xa2758);}};exports[_0xd373('0x40')]=function(_0x5b88ea){try{utils['debug'](util['format']('[%s][agents][attendedtransfer]',_0x5b88ea['origtransfereruniqueid']),_0x5b88ea);if(_0x5b88ea['origtransfereruniqueid']==_0x5b88ea[_0xd373('0x41')]){if(!_[_0xd373('0x33')](agents[_0x5b88ea['secondtransfereruniqueid']])){utils['info'](util['format'](_0xd373('0x42'),_0x5b88ea[_0xd373('0x43')],agents[_0x5b88ea['secondtransfereruniqueid']]['membername']));agents[_0x5b88ea[_0xd373('0x44')]][_0xd373('0x3b')]=!![];agents[_0x5b88ea[_0xd373('0x44')]][_0xd373('0x45')]=_0xd373('0x46');agents[_0x5b88ea['secondtransfereruniqueid']][_0xd373('0x47')]=_0x5b88ea[_0xd373('0x48')];agents[_0x5b88ea[_0xd373('0x44')]][_0xd373('0x3e')]=_0x5b88ea[_0xd373('0x43')];}if(_0x5b88ea[_0xd373('0x49')]&&agents[_0x5b88ea[_0xd373('0x49')]]){agents[_0x5b88ea[_0xd373('0x49')]][_0xd373('0x4a')]=0x1;transfers[_0x5b88ea[_0xd373('0x49')]]=_[_0xd373('0x4b')](agents[_0x5b88ea[_0xd373('0x49')]]);transfers[_0x5b88ea[_0xd373('0x49')]][_0xd373('0x7')]=agents[_0x5b88ea[_0xd373('0x44')]]['calleridnum'];transfers[_0x5b88ea[_0xd373('0x49')]][_0xd373('0x4c')]=agents[_0x5b88ea[_0xd373('0x44')]]['calleridname'];transfers[_0x5b88ea[_0xd373('0x49')]]['agentcalledAt']=utils[_0xd373('0x16')]();transfers[_0x5b88ea['transfereeuniqueid']][_0xd373('0x2e')]=utils[_0xd373('0x16')]();transfers[_0x5b88ea[_0xd373('0x49')]][_0xd373('0x22')]=0x0;transfers[_0x5b88ea[_0xd373('0x49')]][_0xd373('0x4a')]=0x2;}}else if(_0x5b88ea[_0xd373('0x44')]==_0x5b88ea[_0xd373('0x4d')]){if(!_[_0xd373('0x33')](agents[_0x5b88ea[_0xd373('0x43')]])){utils[_0xd373('0x2')](util[_0xd373('0x12')](_0xd373('0x42'),_0x5b88ea[_0xd373('0x43')],agents[_0x5b88ea[_0xd373('0x43')]][_0xd373('0x19')]));agents[_0x5b88ea[_0xd373('0x43')]][_0xd373('0x3b')]=!![];agents[_0x5b88ea[_0xd373('0x43')]][_0xd373('0x45')]=_0xd373('0x46');agents[_0x5b88ea[_0xd373('0x43')]][_0xd373('0x47')]=_0x5b88ea[_0xd373('0x4e')];agents[_0x5b88ea[_0xd373('0x43')]][_0xd373('0x3e')]=_0x5b88ea['secondtransfereruniqueid'];}if(_0x5b88ea[_0xd373('0x4f')]&&agents[_0x5b88ea[_0xd373('0x4f')]]){agents[_0x5b88ea[_0xd373('0x4f')]]['agententerreason']=0x1;transfers[_0x5b88ea[_0xd373('0x4f')]]=_[_0xd373('0x4b')](agents[_0x5b88ea[_0xd373('0x4f')]]);transfers[_0x5b88ea[_0xd373('0x4f')]][_0xd373('0x7')]=agents[_0x5b88ea[_0xd373('0x43')]][_0xd373('0x7')];transfers[_0x5b88ea['transfertargetuniqueid']][_0xd373('0x4c')]=agents[_0x5b88ea[_0xd373('0x43')]][_0xd373('0x4c')];transfers[_0x5b88ea[_0xd373('0x4f')]][_0xd373('0x15')]=utils[_0xd373('0x16')]();transfers[_0x5b88ea[_0xd373('0x4f')]][_0xd373('0x2e')]=utils['now']();transfers[_0x5b88ea[_0xd373('0x4f')]]['holdtime']=0x0;transfers[_0x5b88ea[_0xd373('0x4f')]][_0xd373('0x4a')]=0x2;}}}catch(_0x1337c4){utils[_0xd373('0x1a')](util[_0xd373('0x12')](_0xd373('0x50'),_0x5b88ea[_0xd373('0x43')]),_0x1337c4);}};exports[_0xd373('0x51')]=function(_0x5f1bfd){try{utils[_0xd373('0x1c')](util['format'](_0xd373('0x52'),_0x5f1bfd[_0xd373('0x4')]),_0x5f1bfd);if(agents[_0x5f1bfd[_0xd373('0x4')]]&&agents[_0x5f1bfd[_0xd373('0x4')]][_0xd373('0x21')]===_0xd373('0x20')){if(_0x5f1bfd[_0xd373('0x53')]==='21'){agents[_0x5f1bfd['uniqueid']][_0xd373('0x21')]=_0xd373('0x54');agents[_0x5f1bfd[_0xd373('0x4')]]['lastevent']=_0xd373('0x54');}utils[_0xd373('0x2')](util[_0xd373('0x12')](_0xd373('0x55'),_0x5f1bfd[_0xd373('0x4')],agents[_0x5f1bfd[_0xd373('0x4')]][_0xd373('0x19')],agents[_0x5f1bfd[_0xd373('0x4')]][_0xd373('0x21')],agents[_0x5f1bfd[_0xd373('0x4')]][_0xd373('0x9')]));writeDB(agents[_0x5f1bfd[_0xd373('0x4')]]);var _0x5bbea5=unanswered[_0xd373('0x56')](_0x5f1bfd[_0xd373('0x4')]);if(_0x5bbea5>-0x1){unanswered[_0xd373('0x57')](_0x5bbea5,0x1);}}if(transfers[_0x5f1bfd['uniqueid']]){transfers[_0x5f1bfd[_0xd373('0x4')]][_0xd373('0xc')]=!![];transfers[_0x5f1bfd[_0xd373('0x4')]]['agentcompleteAt']=utils[_0xd373('0x16')]();transfers[_0x5f1bfd['uniqueid']][_0xd373('0x24')]=utils[_0xd373('0x37')](transfers[_0x5f1bfd[_0xd373('0x4')]][_0xd373('0x36')],transfers[_0x5f1bfd['uniqueid']][_0xd373('0x2e')]);transfers[_0x5f1bfd['uniqueid']][_0xd373('0x21')]=_0xd373('0x58');transfers[_0x5f1bfd[_0xd373('0x4')]][_0xd373('0x9')]=_0xd373('0x59');utils[_0xd373('0x2')](util['format'](_0xd373('0x55'),_0x5f1bfd['uniqueid'],transfers[_0x5f1bfd[_0xd373('0x4')]]['membername'],transfers[_0x5f1bfd['uniqueid']][_0xd373('0x21')],transfers[_0x5f1bfd[_0xd373('0x4')]][_0xd373('0x9')]));writeDB(transfers[_0x5f1bfd[_0xd373('0x4')]],!![]);}if(agents[_0x5f1bfd['uniqueid']]&&agents[_0x5f1bfd['uniqueid']][_0xd373('0x2e')]){agents[_0x5f1bfd[_0xd373('0x4')]][_0xd373('0xc')]=!![];agents[_0x5f1bfd[_0xd373('0x4')]][_0xd373('0x36')]=utils[_0xd373('0x16')]();agents[_0x5f1bfd[_0xd373('0x4')]][_0xd373('0x24')]=utils[_0xd373('0x37')](agents[_0x5f1bfd[_0xd373('0x4')]]['agentcompleteAt'],agents[_0x5f1bfd[_0xd373('0x4')]][_0xd373('0x2e')]);agents[_0x5f1bfd[_0xd373('0x4')]][_0xd373('0x21')]=agents[_0x5f1bfd[_0xd373('0x4')]][_0xd373('0x3b')]?_0xd373('0x3b'):'agent';agents[_0x5f1bfd[_0xd373('0x4')]]['lastevent']='complete';utils[_0xd373('0x2')](util[_0xd373('0x12')](_0xd373('0x55'),_0x5f1bfd[_0xd373('0x4')],agents[_0x5f1bfd[_0xd373('0x4')]][_0xd373('0x19')],agents[_0x5f1bfd['uniqueid']][_0xd373('0x21')],agents[_0x5f1bfd[_0xd373('0x4')]][_0xd373('0x9')]));writeDB(agents[_0x5f1bfd['uniqueid']]);}}catch(_0x467ac8){utils[_0xd373('0x1a')](util[_0xd373('0x12')]('[%s][agents][hangup]',_0x5f1bfd[_0xd373('0x4')]),_0x467ac8);}};