server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x57f8=['agentringnoanswer','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','now','timeout','reason','holdtime','ringtime','talktime','push','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','[%s][agents][queuecallerabandon]','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','transfer','transfertype','blind','transferexten','extension','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','isNil','secondtransfereruniqueid','transfereeuniqueid','agententerreason','clone','calleridnum','calleridname','secondtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfererexten','transfertargetuniqueid','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','splice','agent','[%s][agents][hangup]','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','channel','queue','membername','interface','connectedlinenum','lastevent','then','type','agentacw','agentcomplete','acwtime','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','agentcalled','debug','agentcalledAt','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error'];(function(_0x43dc7e,_0x49a390){var _0x21e12d=function(_0x15cc1a){while(--_0x15cc1a){_0x43dc7e['push'](_0x43dc7e['shift']());}};_0x21e12d(++_0x49a390);}(_0x57f8,0x198));var _0x857f=function(_0x153738,_0xe704c1){_0x153738=_0x153738-0x0;var _0x3028d9=_0x57f8[_0x153738];return _0x3028d9;};'use strict';var _=require('lodash');var util=require(_0x857f('0x0'));var utils=require(_0x857f('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x1e6e52,_0x3c0125){utils[_0x857f('0x2')](util[_0x857f('0x3')](_0x857f('0x4'),_0x1e6e52[_0x857f('0x5')],_0x1e6e52[_0x857f('0x6')],_0x1e6e52[_0x857f('0x7')],_0x1e6e52[_0x857f('0x8')],_0x1e6e52[_0x857f('0x9')],_0x1e6e52['calleridnum'],_0x1e6e52[_0x857f('0xa')],_0x1e6e52[_0x857f('0xb')]));if(_0x1e6e52[_0x857f('0x7')]){utils['getVoiceQueueByName'](_0x1e6e52[_0x857f('0x7')])[_0x857f('0xc')](function(_0x960b76){if(_0x960b76){_0x1e6e52['type']=_0x960b76[_0x857f('0xd')];_0x1e6e52[_0x857f('0xe')]=_0x1e6e52[_0x857f('0xf')]?_0x960b76['acw']:![];_0x1e6e52[_0x857f('0x10')]=_0x1e6e52[_0x857f('0xe')]?_0x960b76[_0x857f('0x11')]:0x0;}utils[_0x857f('0x12')](_0x857f('0x13'),_0x1e6e52);});}else{utils[_0x857f('0x12')](_0x857f('0x13'),_0x1e6e52);}if(_0x3c0125){delete transfers[_0x1e6e52['uniqueid']];}else{delete agents[_0x1e6e52[_0x857f('0x14')]];}}exports[_0x857f('0x15')]=function(_0x373333){try{utils[_0x857f('0x16')](util[_0x857f('0x3')]('[%s][agents][agentcalled]',_0x373333['uniqueid']),_0x373333);agents[_0x373333[_0x857f('0x14')]]=_0x373333;agents[_0x373333['destuniqueid']][_0x857f('0x17')]=utils['now']();agents[_0x373333[_0x857f('0x14')]][_0x857f('0xb')]='called';agents[_0x373333[_0x857f('0x14')]][_0x857f('0xa')]=null;agents[_0x373333[_0x857f('0x14')]][_0x857f('0x18')]=null;utils[_0x857f('0x2')](util[_0x857f('0x3')](_0x857f('0x19'),_0x373333[_0x857f('0x5')],agents[_0x373333[_0x857f('0x14')]][_0x857f('0x8')],_0x373333[_0x857f('0x14')]));}catch(_0x59e0e1){utils[_0x857f('0x1a')](util[_0x857f('0x3')]('[%s][agents][agentcalled]',_0x373333[_0x857f('0x5')]),_0x59e0e1);}};exports[_0x857f('0x1b')]=function(_0x377587){try{if(!_['isNil'](agents[_0x377587['destuniqueid']])){utils[_0x857f('0x16')](util[_0x857f('0x3')](_0x857f('0x1c'),_0x377587['uniqueid']),_0x377587);utils[_0x857f('0x2')](util[_0x857f('0x3')](_0x857f('0x1d'),_0x377587['uniqueid'],agents[_0x377587[_0x857f('0x14')]][_0x857f('0x8')],_0x377587['destuniqueid']));agents[_0x377587[_0x857f('0x14')]][_0x857f('0x1b')]=!![];agents[_0x377587[_0x857f('0x14')]][_0x857f('0x1e')]=utils[_0x857f('0x1f')]();agents[_0x377587[_0x857f('0x14')]][_0x857f('0xb')]=_0x857f('0x20');agents[_0x377587[_0x857f('0x14')]][_0x857f('0x21')]=_0x857f('0x20');agents[_0x377587[_0x857f('0x14')]][_0x857f('0x22')]=_0x377587[_0x857f('0x23')]?parseInt(_0x377587['ringtime'])/0x3e8:0x0;agents[_0x377587[_0x857f('0x14')]][_0x857f('0x24')]=0x0;unanswered[_0x857f('0x25')](_0x377587[_0x857f('0x14')]);}}catch(_0x58c2de){utils[_0x857f('0x1a')](util['format'](_0x857f('0x1c'),_0x377587[_0x857f('0x5')]),_0x58c2de);}};exports[_0x857f('0x26')]=function(_0x2ab814){try{_[_0x857f('0x27')](agents,function(_0x464e8f,_0x1c4fff){if(_0x464e8f[_0x857f('0x5')]==_0x2ab814[_0x857f('0x5')]&&!_[_0x857f('0x28')](unanswered,_0x464e8f[_0x857f('0x14')])){utils[_0x857f('0x16')](util[_0x857f('0x3')]('[%s][agents][queuecallerabandon]',_0x2ab814[_0x857f('0x5')]),_0x2ab814);utils[_0x857f('0x2')](util['format'](_0x857f('0x29'),_0x2ab814[_0x857f('0x5')],_0x464e8f['membername'],_0x464e8f[_0x857f('0x14')]));_0x464e8f[_0x857f('0x1b')]=!![];_0x464e8f['agentringnoanswerAt']=utils[_0x857f('0x1f')]();_0x464e8f[_0x857f('0xb')]=_0x857f('0x2a');_0x464e8f[_0x857f('0x21')]='abandoned';_0x464e8f['holdtime']=_0x2ab814[_0x857f('0x22')];_0x464e8f[_0x857f('0x24')]=0x0;writeDB(_0x464e8f);}});}catch(_0x4c88fa){utils[_0x857f('0x1a')](util['format'](_0x857f('0x2b'),_0x2ab814[_0x857f('0x5')]),_0x4c88fa);}};exports[_0x857f('0x2c')]=function(_0x438ff1){try{if(agents[_0x438ff1[_0x857f('0x14')]]){utils['debug'](util['format'](_0x857f('0x2d'),_0x438ff1['uniqueid']),_0x438ff1);utils[_0x857f('0x2')](util[_0x857f('0x3')](_0x857f('0x2e'),_0x438ff1['uniqueid'],agents[_0x438ff1[_0x857f('0x14')]][_0x857f('0x8')],_0x438ff1[_0x857f('0x14')]));agents[_0x438ff1[_0x857f('0x14')]][_0x857f('0x2f')]=utils[_0x857f('0x1f')]();agents[_0x438ff1[_0x857f('0x14')]]['connectedlinenum']=_0x438ff1[_0x857f('0xa')];agents[_0x438ff1[_0x857f('0x14')]][_0x857f('0x18')]=_0x438ff1[_0x857f('0x18')];agents[_0x438ff1[_0x857f('0x14')]][_0x857f('0x22')]=_0x438ff1[_0x857f('0x23')];agents[_0x438ff1['destuniqueid']][_0x857f('0xb')]=_0x857f('0x30');_[_0x857f('0x27')](agents,function(_0xc2ac41,_0x196c95){if(_0xc2ac41[_0x857f('0x14')]!=_0x438ff1['destuniqueid']&&_0xc2ac41[_0x857f('0x5')]==_0x438ff1[_0x857f('0x5')]){_0xc2ac41[_0x857f('0x24')]=0x0;_0xc2ac41[_0x857f('0x22')]=_0x438ff1[_0x857f('0x23')];_0xc2ac41[_0x857f('0x1b')]=!![];_0xc2ac41[_0x857f('0x1e')]=utils[_0x857f('0x1f')]();_0xc2ac41['lastevent']=_0x857f('0x31');_0xc2ac41[_0x857f('0x21')]=_0x857f('0x31');_0xc2ac41[_0x857f('0x32')]=_0x438ff1[_0x857f('0x14')];_0xc2ac41[_0x857f('0x33')]=_0x438ff1[_0x857f('0x8')];writeDB(_0xc2ac41);}});}}catch(_0x42d922){utils[_0x857f('0x1a')](util[_0x857f('0x3')](_0x857f('0x2d'),_0x438ff1[_0x857f('0x5')]),_0x42d922);}};exports[_0x857f('0xf')]=function(_0x376f71){try{if(!_['isNil'](agents[_0x376f71[_0x857f('0x14')]])){utils['debug'](util[_0x857f('0x3')](_0x857f('0x34'),_0x376f71[_0x857f('0x5')]),_0x376f71);utils[_0x857f('0x2')](util[_0x857f('0x3')](_0x857f('0x35'),_0x376f71[_0x857f('0x5')],agents[_0x376f71[_0x857f('0x14')]][_0x857f('0x8')],_0x376f71[_0x857f('0x14')]));agents[_0x376f71[_0x857f('0x14')]]['agentcomplete']=!![];agents[_0x376f71['destuniqueid']][_0x857f('0x36')]=utils['now']();agents[_0x376f71[_0x857f('0x14')]]['talktime']=utils[_0x857f('0x37')](agents[_0x376f71[_0x857f('0x14')]][_0x857f('0x36')],agents[_0x376f71[_0x857f('0x14')]][_0x857f('0x2f')]);agents[_0x376f71[_0x857f('0x14')]][_0x857f('0x21')]=_0x376f71[_0x857f('0x21')];agents[_0x376f71['destuniqueid']][_0x857f('0xb')]=_0x857f('0x38');writeDB(agents[_0x376f71[_0x857f('0x14')]]);}}catch(_0x19c967){utils['error'](util[_0x857f('0x3')](_0x857f('0x34'),_0x376f71[_0x857f('0x5')]),_0x19c967);}};exports[_0x857f('0x39')]=function(_0x67563){try{if(!_['isNil'](agents[_0x67563[_0x857f('0x3a')]])){utils[_0x857f('0x16')](util['format'](_0x857f('0x3b'),_0x67563[_0x857f('0x5')]),_0x67563);utils['info'](util[_0x857f('0x3')]('[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s',_0x67563[_0x857f('0x5')],agents[_0x67563[_0x857f('0x3a')]][_0x857f('0x8')],agents[_0x67563[_0x857f('0x3a')]][_0x857f('0x5')]));agents[_0x67563[_0x857f('0x3a')]][_0x857f('0x3c')]=!![];agents[_0x67563[_0x857f('0x3a')]][_0x857f('0x3d')]=_0x857f('0x3e');agents[_0x67563['transfereruniqueid']][_0x857f('0x3f')]=_0x67563[_0x857f('0x40')];agents[_0x67563[_0x857f('0x3a')]][_0x857f('0x41')]=agents[_0x67563[_0x857f('0x3a')]][_0x857f('0x5')];}}catch(_0x12712a){utils['error'](util[_0x857f('0x3')](_0x857f('0x3b'),_0x67563[_0x857f('0x5')]),_0x12712a);}};exports[_0x857f('0x42')]=function(_0x22eab9){try{utils[_0x857f('0x16')](util['format'](_0x857f('0x43'),_0x22eab9[_0x857f('0x44')]),_0x22eab9);if(_0x22eab9[_0x857f('0x44')]==_0x22eab9[_0x857f('0x45')]){if(!_[_0x857f('0x46')](agents[_0x22eab9[_0x857f('0x47')]])){utils[_0x857f('0x2')](util[_0x857f('0x3')]('[%s][agents][attendedtransfer]\x20agent:%s',_0x22eab9['origtransfereruniqueid'],agents[_0x22eab9[_0x857f('0x47')]][_0x857f('0x8')]));agents[_0x22eab9[_0x857f('0x47')]][_0x857f('0x3c')]=!![];agents[_0x22eab9[_0x857f('0x47')]][_0x857f('0x3d')]='ATTENDED';agents[_0x22eab9[_0x857f('0x47')]][_0x857f('0x3f')]=_0x22eab9['origtransfererexten'];agents[_0x22eab9[_0x857f('0x47')]]['transferuniqueid']=_0x22eab9[_0x857f('0x44')];}if(_0x22eab9[_0x857f('0x48')]&&agents[_0x22eab9['transfereeuniqueid']]){agents[_0x22eab9[_0x857f('0x48')]][_0x857f('0x49')]=0x1;transfers[_0x22eab9[_0x857f('0x48')]]=_[_0x857f('0x4a')](agents[_0x22eab9[_0x857f('0x48')]]);transfers[_0x22eab9[_0x857f('0x48')]][_0x857f('0x4b')]=agents[_0x22eab9[_0x857f('0x47')]]['calleridnum'];transfers[_0x22eab9[_0x857f('0x48')]][_0x857f('0x4c')]=agents[_0x22eab9[_0x857f('0x47')]][_0x857f('0x4c')];transfers[_0x22eab9[_0x857f('0x48')]][_0x857f('0x17')]=utils[_0x857f('0x1f')]();transfers[_0x22eab9[_0x857f('0x48')]][_0x857f('0x2f')]=utils[_0x857f('0x1f')]();transfers[_0x22eab9[_0x857f('0x48')]]['holdtime']=0x0;transfers[_0x22eab9[_0x857f('0x48')]][_0x857f('0x49')]=0x2;}}else if(_0x22eab9[_0x857f('0x47')]==_0x22eab9[_0x857f('0x4d')]){if(!_['isNil'](agents[_0x22eab9[_0x857f('0x44')]])){utils['info'](util[_0x857f('0x3')](_0x857f('0x4e'),_0x22eab9[_0x857f('0x44')],agents[_0x22eab9[_0x857f('0x44')]]['membername']));agents[_0x22eab9['origtransfereruniqueid']][_0x857f('0x3c')]=!![];agents[_0x22eab9[_0x857f('0x44')]][_0x857f('0x3d')]='ATTENDED';agents[_0x22eab9[_0x857f('0x44')]]['transferexten']=_0x22eab9[_0x857f('0x4f')];agents[_0x22eab9[_0x857f('0x44')]][_0x857f('0x41')]=_0x22eab9['secondtransfereruniqueid'];}if(_0x22eab9['transfertargetuniqueid']&&agents[_0x22eab9[_0x857f('0x50')]]){agents[_0x22eab9[_0x857f('0x50')]][_0x857f('0x49')]=0x1;transfers[_0x22eab9[_0x857f('0x50')]]=_[_0x857f('0x4a')](agents[_0x22eab9[_0x857f('0x50')]]);transfers[_0x22eab9[_0x857f('0x50')]][_0x857f('0x4b')]=agents[_0x22eab9['origtransfereruniqueid']]['calleridnum'];transfers[_0x22eab9[_0x857f('0x50')]][_0x857f('0x4c')]=agents[_0x22eab9[_0x857f('0x44')]][_0x857f('0x4c')];transfers[_0x22eab9[_0x857f('0x50')]][_0x857f('0x17')]=utils['now']();transfers[_0x22eab9[_0x857f('0x50')]][_0x857f('0x2f')]=utils[_0x857f('0x1f')]();transfers[_0x22eab9[_0x857f('0x50')]][_0x857f('0x22')]=0x0;transfers[_0x22eab9[_0x857f('0x50')]][_0x857f('0x49')]=0x2;}}}catch(_0x39ad7c){utils[_0x857f('0x1a')](util[_0x857f('0x3')]('[%s][agents][attendedtransfer]',_0x22eab9[_0x857f('0x44')]),_0x39ad7c);}};exports['hangup']=function(_0x5ec513){try{utils[_0x857f('0x16')](util['format']('[%s][agents][hangup]',_0x5ec513[_0x857f('0x5')]),_0x5ec513);if(agents[_0x5ec513['uniqueid']]&&agents[_0x5ec513[_0x857f('0x5')]]['reason']===_0x857f('0x20')){if(_0x5ec513[_0x857f('0x51')]==='21'){agents[_0x5ec513[_0x857f('0x5')]][_0x857f('0x21')]='rejected';agents[_0x5ec513[_0x857f('0x5')]][_0x857f('0xb')]=_0x857f('0x52');}utils[_0x857f('0x2')](util[_0x857f('0x3')](_0x857f('0x53'),_0x5ec513[_0x857f('0x5')],agents[_0x5ec513['uniqueid']]['membername'],agents[_0x5ec513[_0x857f('0x5')]][_0x857f('0x21')],agents[_0x5ec513[_0x857f('0x5')]][_0x857f('0xb')]));writeDB(agents[_0x5ec513[_0x857f('0x5')]]);var _0x2d7d33=unanswered['indexOf'](_0x5ec513[_0x857f('0x5')]);if(_0x2d7d33>-0x1){unanswered[_0x857f('0x54')](_0x2d7d33,0x1);}}if(transfers[_0x5ec513[_0x857f('0x5')]]){transfers[_0x5ec513['uniqueid']]['agentcomplete']=!![];transfers[_0x5ec513[_0x857f('0x5')]]['agentcompleteAt']=utils['now']();transfers[_0x5ec513[_0x857f('0x5')]][_0x857f('0x24')]=utils['diffTime'](transfers[_0x5ec513[_0x857f('0x5')]][_0x857f('0x36')],transfers[_0x5ec513['uniqueid']][_0x857f('0x2f')]);transfers[_0x5ec513[_0x857f('0x5')]][_0x857f('0x21')]=_0x857f('0x55');transfers[_0x5ec513[_0x857f('0x5')]][_0x857f('0xb')]=_0x857f('0x38');utils[_0x857f('0x2')](util[_0x857f('0x3')](_0x857f('0x53'),_0x5ec513[_0x857f('0x5')],transfers[_0x5ec513[_0x857f('0x5')]]['membername'],transfers[_0x5ec513['uniqueid']]['reason'],transfers[_0x5ec513[_0x857f('0x5')]][_0x857f('0xb')]));writeDB(transfers[_0x5ec513[_0x857f('0x5')]],!![]);}if(agents[_0x5ec513[_0x857f('0x5')]]&&agents[_0x5ec513[_0x857f('0x5')]][_0x857f('0x2f')]){agents[_0x5ec513[_0x857f('0x5')]]['agentcomplete']=!![];agents[_0x5ec513[_0x857f('0x5')]]['agentcompleteAt']=utils[_0x857f('0x1f')]();agents[_0x5ec513['uniqueid']]['talktime']=utils[_0x857f('0x37')](agents[_0x5ec513['uniqueid']][_0x857f('0x36')],agents[_0x5ec513[_0x857f('0x5')]][_0x857f('0x2f')]);agents[_0x5ec513['uniqueid']][_0x857f('0x21')]=agents[_0x5ec513[_0x857f('0x5')]][_0x857f('0x3c')]?_0x857f('0x3c'):_0x857f('0x55');agents[_0x5ec513[_0x857f('0x5')]][_0x857f('0xb')]=_0x857f('0x38');utils[_0x857f('0x2')](util['format'](_0x857f('0x53'),_0x5ec513[_0x857f('0x5')],agents[_0x5ec513[_0x857f('0x5')]][_0x857f('0x8')],agents[_0x5ec513['uniqueid']][_0x857f('0x21')],agents[_0x5ec513['uniqueid']][_0x857f('0xb')]));writeDB(agents[_0x5ec513[_0x857f('0x5')]]);}}catch(_0x15df2f){utils[_0x857f('0x1a')](util['format'](_0x857f('0x56'),_0x5ec513['uniqueid']),_0x15df2f);}};