server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xc2a4=['lastevent','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','CreateVoiceAgentReport','agentcalled','destuniqueid','agentcalledAt','now','connectedlinename','error','stack','agentringnoanswer','isNil','agentringnoanswerAt','timeout','holdtime','ringtime','talktime','push','queuecallerabandon','forIn','includes','abandoned','reason','agentconnect','agentconnectAt','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid','transfer','blind','extension','transferuniqueid','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','transfertype','ATTENDED','origtransfererexten','transfereeuniqueid','clone','calleridname','agententerreason','transferexten','secondtransfererexten','transfertargetuniqueid','hangup','cause','rejected','splice','agent','util','./utils','info','format','AGENT|%s|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','queue','membername','interface','calleridnum','connectedlinenum'];(function(_0x58c7b0,_0x4cb178){var _0x22a17d=function(_0xdb4bc){while(--_0xdb4bc){_0x58c7b0['push'](_0x58c7b0['shift']());}};_0x22a17d(++_0x4cb178);}(_0xc2a4,0x88));var _0x4c2a=function(_0x5413ee,_0x487af3){_0x5413ee=_0x5413ee-0x0;var _0x3ea37a=_0xc2a4[_0x5413ee];return _0x3ea37a;};'use strict';var _=require('lodash');var util=require(_0x4c2a('0x0'));var utils=require(_0x4c2a('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x14a03f,_0x2edc8a){utils[_0x4c2a('0x2')](util[_0x4c2a('0x3')](_0x4c2a('0x4'),_0x14a03f[_0x4c2a('0x5')],_0x14a03f[_0x4c2a('0x6')],_0x14a03f[_0x4c2a('0x7')],_0x14a03f[_0x4c2a('0x8')],_0x14a03f[_0x4c2a('0x9')],_0x14a03f[_0x4c2a('0xa')],_0x14a03f[_0x4c2a('0xb')],_0x14a03f[_0x4c2a('0xc')]));if(_0x14a03f[_0x4c2a('0x7')]){utils[_0x4c2a('0xd')](_0x14a03f['queue'])[_0x4c2a('0xe')](function(_0x652d13){if(_0x652d13){_0x14a03f['type']=_0x652d13[_0x4c2a('0xf')];_0x14a03f[_0x4c2a('0x10')]=_0x14a03f[_0x4c2a('0x11')]?_0x652d13[_0x4c2a('0x12')]:![];_0x14a03f[_0x4c2a('0x13')]=_0x14a03f[_0x4c2a('0x10')]?_0x652d13['acwTimeout']:0x0;}utils['request'](_0x4c2a('0x14'),_0x14a03f);});}else{utils['request'](_0x4c2a('0x14'),_0x14a03f);}if(_0x2edc8a){delete transfers[_0x14a03f['uniqueid']];}else{delete agents[_0x14a03f['destuniqueid']];}}exports[_0x4c2a('0x15')]=function(_0x3e4a08){try{agents[_0x3e4a08['destuniqueid']]=_0x3e4a08;agents[_0x3e4a08[_0x4c2a('0x16')]][_0x4c2a('0x17')]=utils[_0x4c2a('0x18')]();agents[_0x3e4a08[_0x4c2a('0x16')]][_0x4c2a('0xc')]='called';agents[_0x3e4a08[_0x4c2a('0x16')]][_0x4c2a('0xb')]=null;agents[_0x3e4a08[_0x4c2a('0x16')]][_0x4c2a('0x19')]=null;}catch(_0x3ea6d6){utils[_0x4c2a('0x1a')](_0x3ea6d6[_0x4c2a('0x1b')]);}};exports[_0x4c2a('0x1c')]=function(_0x4cf791){try{if(!_[_0x4c2a('0x1d')](agents[_0x4cf791['destuniqueid']])){agents[_0x4cf791[_0x4c2a('0x16')]]['agentringnoanswer']=!![];agents[_0x4cf791[_0x4c2a('0x16')]][_0x4c2a('0x1e')]=utils[_0x4c2a('0x18')]();agents[_0x4cf791['destuniqueid']][_0x4c2a('0xc')]=_0x4c2a('0x1f');agents[_0x4cf791[_0x4c2a('0x16')]]['reason']=_0x4c2a('0x1f');agents[_0x4cf791['destuniqueid']][_0x4c2a('0x20')]=_0x4cf791[_0x4c2a('0x21')]?parseInt(_0x4cf791[_0x4c2a('0x21')])/0x3e8:0x0;agents[_0x4cf791['destuniqueid']][_0x4c2a('0x22')]=0x0;unanswered[_0x4c2a('0x23')](_0x4cf791[_0x4c2a('0x16')]);}}catch(_0x34b2de){utils[_0x4c2a('0x1a')](_0x34b2de[_0x4c2a('0x1b')]);}};exports[_0x4c2a('0x24')]=function(_0x11ac6b){try{_[_0x4c2a('0x25')](agents,function(_0x5fd525,_0x5d174a){if(_0x5fd525[_0x4c2a('0x5')]==_0x11ac6b['uniqueid']&&!_[_0x4c2a('0x26')](unanswered,_0x5fd525[_0x4c2a('0x16')])){_0x5fd525[_0x4c2a('0x1c')]=!![];_0x5fd525[_0x4c2a('0x1e')]=utils['now']();_0x5fd525['lastevent']=_0x4c2a('0x27');_0x5fd525[_0x4c2a('0x28')]=_0x4c2a('0x27');_0x5fd525[_0x4c2a('0x20')]=_0x11ac6b['holdtime'];_0x5fd525[_0x4c2a('0x22')]=0x0;writeDB(_0x5fd525);}});}catch(_0x18946a){utils[_0x4c2a('0x1a')](_0x18946a[_0x4c2a('0x1b')]);}};exports[_0x4c2a('0x29')]=function(_0x5366bb){try{if(agents[_0x5366bb[_0x4c2a('0x16')]]){agents[_0x5366bb[_0x4c2a('0x16')]][_0x4c2a('0x2a')]=utils['now']();agents[_0x5366bb[_0x4c2a('0x16')]]['connectedlinenum']=_0x5366bb[_0x4c2a('0xb')];agents[_0x5366bb[_0x4c2a('0x16')]][_0x4c2a('0x19')]=_0x5366bb[_0x4c2a('0x19')];agents[_0x5366bb[_0x4c2a('0x16')]][_0x4c2a('0x20')]=_0x5366bb[_0x4c2a('0x21')];agents[_0x5366bb[_0x4c2a('0x16')]][_0x4c2a('0xc')]=_0x4c2a('0x2b');_[_0x4c2a('0x25')](agents,function(_0x12f686,_0x33a948){if(_0x12f686['destuniqueid']!=_0x5366bb[_0x4c2a('0x16')]&&_0x12f686[_0x4c2a('0x5')]==_0x5366bb[_0x4c2a('0x5')]){_0x12f686[_0x4c2a('0x22')]=0x0;_0x12f686[_0x4c2a('0x20')]=_0x5366bb[_0x4c2a('0x21')];_0x12f686[_0x4c2a('0x1c')]=!![];_0x12f686[_0x4c2a('0x1e')]=utils['now']();_0x12f686[_0x4c2a('0xc')]=_0x4c2a('0x2c');_0x12f686['reason']=_0x4c2a('0x2c');_0x12f686[_0x4c2a('0x2d')]=_0x5366bb[_0x4c2a('0x16')];_0x12f686[_0x4c2a('0x2e')]=_0x5366bb[_0x4c2a('0x8')];writeDB(_0x12f686);}});}}catch(_0x3894a6){utils['error'](_0x3894a6[_0x4c2a('0x1b')]);}};exports[_0x4c2a('0x11')]=function(_0x557c5a){try{if(!_[_0x4c2a('0x1d')](agents[_0x557c5a[_0x4c2a('0x16')]])){agents[_0x557c5a[_0x4c2a('0x16')]][_0x4c2a('0x11')]=!![];agents[_0x557c5a['destuniqueid']][_0x4c2a('0x2f')]=utils['now']();agents[_0x557c5a[_0x4c2a('0x16')]][_0x4c2a('0x22')]=utils[_0x4c2a('0x30')](agents[_0x557c5a[_0x4c2a('0x16')]][_0x4c2a('0x2f')],agents[_0x557c5a[_0x4c2a('0x16')]]['agentconnectAt']);agents[_0x557c5a[_0x4c2a('0x16')]][_0x4c2a('0x28')]=_0x557c5a[_0x4c2a('0x28')];agents[_0x557c5a[_0x4c2a('0x16')]][_0x4c2a('0xc')]=_0x4c2a('0x31');writeDB(agents[_0x557c5a[_0x4c2a('0x16')]]);}}catch(_0x3efa4c){utils[_0x4c2a('0x1a')](_0x3efa4c[_0x4c2a('0x1b')]);}};exports[_0x4c2a('0x32')]=function(_0x58610f){try{if(!_[_0x4c2a('0x1d')](agents[_0x58610f['transfereruniqueid']])){agents[_0x58610f[_0x4c2a('0x33')]][_0x4c2a('0x34')]=!![];agents[_0x58610f[_0x4c2a('0x33')]]['transfertype']=_0x4c2a('0x35');agents[_0x58610f[_0x4c2a('0x33')]]['transferexten']=_0x58610f[_0x4c2a('0x36')];agents[_0x58610f['transfereruniqueid']][_0x4c2a('0x37')]=agents[_0x58610f['transfereruniqueid']]['uniqueid'];}}catch(_0x44886e){utils['error'](_0x44886e[_0x4c2a('0x1b')]);}};exports['attendedtransfer']=function(_0x5d9f4e){try{if(_0x5d9f4e[_0x4c2a('0x38')]==_0x5d9f4e[_0x4c2a('0x39')]){if(!_[_0x4c2a('0x1d')](agents[_0x5d9f4e[_0x4c2a('0x3a')]])){agents[_0x5d9f4e[_0x4c2a('0x3a')]][_0x4c2a('0x34')]=!![];agents[_0x5d9f4e['secondtransfereruniqueid']][_0x4c2a('0x3b')]=_0x4c2a('0x3c');agents[_0x5d9f4e['secondtransfereruniqueid']]['transferexten']=_0x5d9f4e[_0x4c2a('0x3d')];agents[_0x5d9f4e[_0x4c2a('0x3a')]][_0x4c2a('0x37')]=_0x5d9f4e[_0x4c2a('0x38')];}if(_0x5d9f4e[_0x4c2a('0x3e')]&&agents[_0x5d9f4e[_0x4c2a('0x3e')]]){agents[_0x5d9f4e[_0x4c2a('0x3e')]]['agententerreason']=0x1;transfers[_0x5d9f4e['transfereeuniqueid']]=_[_0x4c2a('0x3f')](agents[_0x5d9f4e['transfereeuniqueid']]);transfers[_0x5d9f4e['transfereeuniqueid']][_0x4c2a('0xa')]=agents[_0x5d9f4e[_0x4c2a('0x3a')]][_0x4c2a('0xa')];transfers[_0x5d9f4e[_0x4c2a('0x3e')]][_0x4c2a('0x40')]=agents[_0x5d9f4e[_0x4c2a('0x3a')]][_0x4c2a('0x40')];transfers[_0x5d9f4e[_0x4c2a('0x3e')]][_0x4c2a('0x17')]=utils[_0x4c2a('0x18')]();transfers[_0x5d9f4e[_0x4c2a('0x3e')]]['agentconnectAt']=utils['now']();transfers[_0x5d9f4e[_0x4c2a('0x3e')]][_0x4c2a('0x20')]=0x0;transfers[_0x5d9f4e[_0x4c2a('0x3e')]][_0x4c2a('0x41')]=0x2;}}else if(_0x5d9f4e[_0x4c2a('0x3a')]==_0x5d9f4e['secondtransfererlinkedid']){if(!_[_0x4c2a('0x1d')](agents[_0x5d9f4e[_0x4c2a('0x38')]])){agents[_0x5d9f4e[_0x4c2a('0x38')]][_0x4c2a('0x34')]=!![];agents[_0x5d9f4e[_0x4c2a('0x38')]][_0x4c2a('0x3b')]=_0x4c2a('0x3c');agents[_0x5d9f4e[_0x4c2a('0x38')]][_0x4c2a('0x42')]=_0x5d9f4e[_0x4c2a('0x43')];agents[_0x5d9f4e['origtransfereruniqueid']][_0x4c2a('0x37')]=_0x5d9f4e[_0x4c2a('0x3a')];}if(_0x5d9f4e['transfertargetuniqueid']&&agents[_0x5d9f4e[_0x4c2a('0x44')]]){agents[_0x5d9f4e[_0x4c2a('0x44')]]['agententerreason']=0x1;transfers[_0x5d9f4e[_0x4c2a('0x44')]]=_['clone'](agents[_0x5d9f4e[_0x4c2a('0x44')]]);transfers[_0x5d9f4e[_0x4c2a('0x44')]][_0x4c2a('0xa')]=agents[_0x5d9f4e['origtransfereruniqueid']][_0x4c2a('0xa')];transfers[_0x5d9f4e['transfertargetuniqueid']][_0x4c2a('0x40')]=agents[_0x5d9f4e[_0x4c2a('0x38')]]['calleridname'];transfers[_0x5d9f4e[_0x4c2a('0x44')]][_0x4c2a('0x17')]=utils[_0x4c2a('0x18')]();transfers[_0x5d9f4e[_0x4c2a('0x44')]][_0x4c2a('0x2a')]=utils[_0x4c2a('0x18')]();transfers[_0x5d9f4e[_0x4c2a('0x44')]][_0x4c2a('0x20')]=0x0;transfers[_0x5d9f4e[_0x4c2a('0x44')]]['agententerreason']=0x2;}}}catch(_0x3a75e0){utils[_0x4c2a('0x1a')](_0x3a75e0['stack']);}};exports[_0x4c2a('0x45')]=function(_0x833c39){try{if(agents[_0x833c39['uniqueid']]&&agents[_0x833c39[_0x4c2a('0x5')]][_0x4c2a('0x28')]===_0x4c2a('0x1f')){if(_0x833c39[_0x4c2a('0x46')]==='21'){agents[_0x833c39[_0x4c2a('0x5')]][_0x4c2a('0x28')]=_0x4c2a('0x47');agents[_0x833c39['uniqueid']]['lastevent']=_0x4c2a('0x47');}writeDB(agents[_0x833c39[_0x4c2a('0x5')]]);var _0x43046f=unanswered['indexOf'](_0x833c39[_0x4c2a('0x5')]);if(_0x43046f>-0x1)unanswered[_0x4c2a('0x48')](_0x43046f,0x1);}if(transfers[_0x833c39['uniqueid']]){transfers[_0x833c39[_0x4c2a('0x5')]][_0x4c2a('0x11')]=!![];transfers[_0x833c39[_0x4c2a('0x5')]][_0x4c2a('0x2f')]=utils[_0x4c2a('0x18')]();transfers[_0x833c39[_0x4c2a('0x5')]][_0x4c2a('0x22')]=utils[_0x4c2a('0x30')](transfers[_0x833c39[_0x4c2a('0x5')]][_0x4c2a('0x2f')],transfers[_0x833c39['uniqueid']][_0x4c2a('0x2a')]);transfers[_0x833c39[_0x4c2a('0x5')]][_0x4c2a('0x28')]=_0x4c2a('0x49');transfers[_0x833c39['uniqueid']][_0x4c2a('0xc')]=_0x4c2a('0x31');writeDB(transfers[_0x833c39[_0x4c2a('0x5')]],!![]);}if(agents[_0x833c39[_0x4c2a('0x5')]]&&agents[_0x833c39[_0x4c2a('0x5')]][_0x4c2a('0x2a')]){agents[_0x833c39['uniqueid']]['agentcomplete']=!![];agents[_0x833c39[_0x4c2a('0x5')]][_0x4c2a('0x2f')]=utils[_0x4c2a('0x18')]();agents[_0x833c39[_0x4c2a('0x5')]]['talktime']=utils[_0x4c2a('0x30')](agents[_0x833c39[_0x4c2a('0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