server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x60ae=['request','CreateVoiceAgentReport','uniqueid','agentcalled','debug','[%s][agents][agentcalled]','destuniqueid','called','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','now','reason','timeout','ringtime','talktime','push','error','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','holdtime','agentconnect','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connectedlinename','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentconnect]','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','diffTime','agentcompleteAt','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfertype','blind','transferexten','extension','transferuniqueid','[%s][agents][blindtransfer]','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','transfer','ATTENDED','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridname','agentcalledAt','secondtransfererlinkedid','transfertargetuniqueid','hangup','[%s][agents][hangup]','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','lodash','info','format','channel','queue','membername','interface','calleridnum','connectedlinenum','lastevent','getVoiceQueueByName','then','type','agentcomplete','acwTimeout'];(function(_0x1fbf4b,_0x3a17f8){var _0x387a8a=function(_0x7b9a1){while(--_0x7b9a1){_0x1fbf4b['push'](_0x1fbf4b['shift']());}};_0x387a8a(++_0x3a17f8);}(_0x60ae,0x155));var _0xe60a=function(_0x198add,_0x239d3c){_0x198add=_0x198add-0x0;var _0x35bfaa=_0x60ae[_0x198add];return _0x35bfaa;};'use strict';var _=require(_0xe60a('0x0'));var util=require('util');var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x23033b,_0x1858f2){utils[_0xe60a('0x1')](util[_0xe60a('0x2')]('[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s',_0x23033b['uniqueid'],_0x23033b[_0xe60a('0x3')],_0x23033b[_0xe60a('0x4')],_0x23033b[_0xe60a('0x5')],_0x23033b[_0xe60a('0x6')],_0x23033b[_0xe60a('0x7')],_0x23033b[_0xe60a('0x8')],_0x23033b[_0xe60a('0x9')]));if(_0x23033b[_0xe60a('0x4')]){utils[_0xe60a('0xa')](_0x23033b[_0xe60a('0x4')])[_0xe60a('0xb')](function(_0x1e403e){if(_0x1e403e){_0x23033b[_0xe60a('0xc')]=_0x1e403e[_0xe60a('0xc')];_0x23033b['agentacw']=_0x23033b[_0xe60a('0xd')]?_0x1e403e['acw']:![];_0x23033b['acwtime']=_0x23033b['agentacw']?_0x1e403e[_0xe60a('0xe')]:0x0;}utils[_0xe60a('0xf')](_0xe60a('0x10'),_0x23033b);});}else{utils[_0xe60a('0xf')](_0xe60a('0x10'),_0x23033b);}if(_0x1858f2){delete transfers[_0x23033b[_0xe60a('0x11')]];}else{delete agents[_0x23033b['destuniqueid']];}}exports[_0xe60a('0x12')]=function(_0x44466b){try{utils[_0xe60a('0x13')](util[_0xe60a('0x2')](_0xe60a('0x14'),_0x44466b[_0xe60a('0x11')]),_0x44466b);agents[_0x44466b[_0xe60a('0x15')]]=_0x44466b;agents[_0x44466b[_0xe60a('0x15')]]['agentcalledAt']=utils['now']();agents[_0x44466b[_0xe60a('0x15')]][_0xe60a('0x9')]=_0xe60a('0x16');agents[_0x44466b['destuniqueid']][_0xe60a('0x8')]=null;agents[_0x44466b[_0xe60a('0x15')]]['connectedlinename']=null;utils[_0xe60a('0x1')](util[_0xe60a('0x2')](_0xe60a('0x17'),_0x44466b['uniqueid'],agents[_0x44466b[_0xe60a('0x15')]][_0xe60a('0x5')],_0x44466b[_0xe60a('0x15')]));}catch(_0x2fcbe5){utils['error'](util['format'](_0xe60a('0x14'),_0x44466b[_0xe60a('0x11')]),_0x2fcbe5);}};exports[_0xe60a('0x18')]=function(_0x3a746e){try{if(!_[_0xe60a('0x19')](agents[_0x3a746e[_0xe60a('0x15')]])){utils['debug'](util['format'](_0xe60a('0x1a'),_0x3a746e[_0xe60a('0x11')]),_0x3a746e);utils[_0xe60a('0x1')](util['format'](_0xe60a('0x1b'),_0x3a746e[_0xe60a('0x11')],agents[_0x3a746e[_0xe60a('0x15')]][_0xe60a('0x5')],_0x3a746e['destuniqueid']));agents[_0x3a746e[_0xe60a('0x15')]][_0xe60a('0x18')]=!![];agents[_0x3a746e[_0xe60a('0x15')]][_0xe60a('0x1c')]=utils[_0xe60a('0x1d')]();agents[_0x3a746e[_0xe60a('0x15')]][_0xe60a('0x9')]='timeout';agents[_0x3a746e[_0xe60a('0x15')]][_0xe60a('0x1e')]=_0xe60a('0x1f');agents[_0x3a746e[_0xe60a('0x15')]]['holdtime']=_0x3a746e[_0xe60a('0x20')]?parseInt(_0x3a746e[_0xe60a('0x20')])/0x3e8:0x0;agents[_0x3a746e[_0xe60a('0x15')]][_0xe60a('0x21')]=0x0;unanswered[_0xe60a('0x22')](_0x3a746e[_0xe60a('0x15')]);}}catch(_0x3f20e0){utils[_0xe60a('0x23')](util['format'](_0xe60a('0x1a'),_0x3a746e[_0xe60a('0x11')]),_0x3f20e0);}};exports[_0xe60a('0x24')]=function(_0x35bc57){try{_[_0xe60a('0x25')](agents,function(_0x33dce1,_0x207598){if(_0x33dce1[_0xe60a('0x11')]==_0x35bc57[_0xe60a('0x11')]&&!_[_0xe60a('0x26')](unanswered,_0x33dce1['destuniqueid'])){utils['debug'](util[_0xe60a('0x2')](_0xe60a('0x27'),_0x35bc57[_0xe60a('0x11')]),_0x35bc57);utils[_0xe60a('0x1')](util[_0xe60a('0x2')](_0xe60a('0x28'),_0x35bc57[_0xe60a('0x11')],_0x33dce1[_0xe60a('0x5')],_0x33dce1[_0xe60a('0x15')]));_0x33dce1[_0xe60a('0x18')]=!![];_0x33dce1[_0xe60a('0x1c')]=utils[_0xe60a('0x1d')]();_0x33dce1[_0xe60a('0x9')]='abandoned';_0x33dce1['reason']=_0xe60a('0x29');_0x33dce1[_0xe60a('0x2a')]=_0x35bc57[_0xe60a('0x2a')];_0x33dce1['talktime']=0x0;writeDB(_0x33dce1);}});}catch(_0x583123){utils[_0xe60a('0x23')](util['format'](_0xe60a('0x27'),_0x35bc57[_0xe60a('0x11')]),_0x583123);}};exports[_0xe60a('0x2b')]=function(_0xd4af29){try{if(agents[_0xd4af29[_0xe60a('0x15')]]){utils[_0xe60a('0x13')](util[_0xe60a('0x2')]('[%s][agents][agentconnect]',_0xd4af29['uniqueid']),_0xd4af29);utils[_0xe60a('0x1')](util[_0xe60a('0x2')](_0xe60a('0x2c'),_0xd4af29[_0xe60a('0x11')],agents[_0xd4af29[_0xe60a('0x15')]][_0xe60a('0x5')],_0xd4af29['destuniqueid']));agents[_0xd4af29[_0xe60a('0x15')]][_0xe60a('0x2d')]=utils[_0xe60a('0x1d')]();agents[_0xd4af29[_0xe60a('0x15')]][_0xe60a('0x8')]=_0xd4af29[_0xe60a('0x8')];agents[_0xd4af29[_0xe60a('0x15')]][_0xe60a('0x2e')]=_0xd4af29['connectedlinename'];agents[_0xd4af29[_0xe60a('0x15')]][_0xe60a('0x2a')]=_0xd4af29[_0xe60a('0x20')];agents[_0xd4af29['destuniqueid']][_0xe60a('0x9')]=_0xe60a('0x2f');_[_0xe60a('0x25')](agents,function(_0x1b1c00,_0x504a4e){if(_0x1b1c00[_0xe60a('0x15')]!=_0xd4af29[_0xe60a('0x15')]&&_0x1b1c00['uniqueid']==_0xd4af29[_0xe60a('0x11')]){_0x1b1c00['talktime']=0x0;_0x1b1c00['holdtime']=_0xd4af29[_0xe60a('0x20')];_0x1b1c00['agentringnoanswer']=!![];_0x1b1c00[_0xe60a('0x1c')]=utils[_0xe60a('0x1d')]();_0x1b1c00[_0xe60a('0x9')]='answered_elsewhere';_0x1b1c00[_0xe60a('0x1e')]=_0xe60a('0x30');_0x1b1c00[_0xe60a('0x31')]=_0xd4af29[_0xe60a('0x15')];_0x1b1c00[_0xe60a('0x32')]=_0xd4af29[_0xe60a('0x5')];writeDB(_0x1b1c00);}});}}catch(_0x33bc39){utils['error'](util[_0xe60a('0x2')](_0xe60a('0x33'),_0xd4af29[_0xe60a('0x11')]),_0x33bc39);}};exports[_0xe60a('0xd')]=function(_0x4328f9){try{if(!_[_0xe60a('0x19')](agents[_0x4328f9[_0xe60a('0x15')]])){utils[_0xe60a('0x13')](util[_0xe60a('0x2')](_0xe60a('0x34'),_0x4328f9['uniqueid']),_0x4328f9);utils[_0xe60a('0x1')](util[_0xe60a('0x2')](_0xe60a('0x35'),_0x4328f9['uniqueid'],agents[_0x4328f9[_0xe60a('0x15')]]['membername'],_0x4328f9[_0xe60a('0x15')]));agents[_0x4328f9[_0xe60a('0x15')]][_0xe60a('0xd')]=!![];agents[_0x4328f9[_0xe60a('0x15')]]['agentcompleteAt']=utils[_0xe60a('0x1d')]();agents[_0x4328f9[_0xe60a('0x15')]][_0xe60a('0x21')]=utils[_0xe60a('0x36')](agents[_0x4328f9['destuniqueid']][_0xe60a('0x37')],agents[_0x4328f9['destuniqueid']][_0xe60a('0x2d')]);agents[_0x4328f9[_0xe60a('0x15')]][_0xe60a('0x1e')]=_0x4328f9['reason'];agents[_0x4328f9[_0xe60a('0x15')]][_0xe60a('0x9')]=_0xe60a('0x38');writeDB(agents[_0x4328f9['destuniqueid']]);}}catch(_0x21dc3e){utils[_0xe60a('0x23')](util[_0xe60a('0x2')](_0xe60a('0x34'),_0x4328f9[_0xe60a('0x11')]),_0x21dc3e);}};exports[_0xe60a('0x39')]=function(_0x42cdbc){try{if(!_[_0xe60a('0x19')](agents[_0x42cdbc[_0xe60a('0x3a')]])){utils[_0xe60a('0x13')](util['format']('[%s][agents][blindtransfer]',_0x42cdbc['uniqueid']),_0x42cdbc);utils[_0xe60a('0x1')](util[_0xe60a('0x2')](_0xe60a('0x3b'),_0x42cdbc['uniqueid'],agents[_0x42cdbc[_0xe60a('0x3a')]][_0xe60a('0x5')],agents[_0x42cdbc[_0xe60a('0x3a')]]['uniqueid']));agents[_0x42cdbc[_0xe60a('0x3a')]]['transfer']=!![];agents[_0x42cdbc[_0xe60a('0x3a')]][_0xe60a('0x3c')]=_0xe60a('0x3d');agents[_0x42cdbc[_0xe60a('0x3a')]][_0xe60a('0x3e')]=_0x42cdbc[_0xe60a('0x3f')];agents[_0x42cdbc['transfereruniqueid']][_0xe60a('0x40')]=agents[_0x42cdbc[_0xe60a('0x3a')]][_0xe60a('0x11')];}}catch(_0x466161){utils[_0xe60a('0x23')](util[_0xe60a('0x2')](_0xe60a('0x41'),_0x42cdbc['uniqueid']),_0x466161);}};exports['attendedtransfer']=function(_0x28cb14){try{utils['debug'](util[_0xe60a('0x2')](_0xe60a('0x42'),_0x28cb14[_0xe60a('0x43')]),_0x28cb14);if(_0x28cb14[_0xe60a('0x43')]==_0x28cb14[_0xe60a('0x44')]){if(!_[_0xe60a('0x19')](agents[_0x28cb14[_0xe60a('0x45')]])){utils[_0xe60a('0x1')](util[_0xe60a('0x2')](_0xe60a('0x46'),_0x28cb14[_0xe60a('0x43')],agents[_0x28cb14[_0xe60a('0x45')]][_0xe60a('0x5')]));agents[_0x28cb14['secondtransfereruniqueid']][_0xe60a('0x47')]=!![];agents[_0x28cb14[_0xe60a('0x45')]][_0xe60a('0x3c')]=_0xe60a('0x48');agents[_0x28cb14['secondtransfereruniqueid']][_0xe60a('0x3e')]=_0x28cb14[_0xe60a('0x49')];agents[_0x28cb14[_0xe60a('0x45')]][_0xe60a('0x40')]=_0x28cb14[_0xe60a('0x43')];}if(_0x28cb14[_0xe60a('0x4a')]&&agents[_0x28cb14[_0xe60a('0x4a')]]){agents[_0x28cb14[_0xe60a('0x4a')]][_0xe60a('0x4b')]=0x1;transfers[_0x28cb14[_0xe60a('0x4a')]]=_[_0xe60a('0x4c')](agents[_0x28cb14[_0xe60a('0x4a')]]);transfers[_0x28cb14[_0xe60a('0x4a')]][_0xe60a('0x7')]=agents[_0x28cb14[_0xe60a('0x45')]]['calleridnum'];transfers[_0x28cb14[_0xe60a('0x4a')]][_0xe60a('0x4d')]=agents[_0x28cb14[_0xe60a('0x45')]]['calleridname'];transfers[_0x28cb14[_0xe60a('0x4a')]][_0xe60a('0x4e')]=utils[_0xe60a('0x1d')]();transfers[_0x28cb14[_0xe60a('0x4a')]][_0xe60a('0x2d')]=utils[_0xe60a('0x1d')]();transfers[_0x28cb14['transfereeuniqueid']][_0xe60a('0x2a')]=0x0;transfers[_0x28cb14[_0xe60a('0x4a')]][_0xe60a('0x4b')]=0x2;}}else if(_0x28cb14[_0xe60a('0x45')]==_0x28cb14[_0xe60a('0x4f')]){if(!_[_0xe60a('0x19')](agents[_0x28cb14[_0xe60a('0x43')]])){utils[_0xe60a('0x1')](util[_0xe60a('0x2')](_0xe60a('0x46'),_0x28cb14[_0xe60a('0x43')],agents[_0x28cb14[_0xe60a('0x43')]]['membername']));agents[_0x28cb14['origtransfereruniqueid']][_0xe60a('0x47')]=!![];agents[_0x28cb14['origtransfereruniqueid']][_0xe60a('0x3c')]=_0xe60a('0x48');agents[_0x28cb14[_0xe60a('0x43')]][_0xe60a('0x3e')]=_0x28cb14['secondtransfererexten'];agents[_0x28cb14['origtransfereruniqueid']][_0xe60a('0x40')]=_0x28cb14[_0xe60a('0x45')];}if(_0x28cb14['transfertargetuniqueid']&&agents[_0x28cb14[_0xe60a('0x50')]]){agents[_0x28cb14[_0xe60a('0x50')]][_0xe60a('0x4b')]=0x1;transfers[_0x28cb14[_0xe60a('0x50')]]=_[_0xe60a('0x4c')](agents[_0x28cb14[_0xe60a('0x50')]]);transfers[_0x28cb14[_0xe60a('0x50')]]['calleridnum']=agents[_0x28cb14[_0xe60a('0x43')]]['calleridnum'];transfers[_0x28cb14[_0xe60a('0x50')]][_0xe60a('0x4d')]=agents[_0x28cb14[_0xe60a('0x43')]][_0xe60a('0x4d')];transfers[_0x28cb14[_0xe60a('0x50')]]['agentcalledAt']=utils['now']();transfers[_0x28cb14[_0xe60a('0x50')]]['agentconnectAt']=utils[_0xe60a('0x1d')]();transfers[_0x28cb14[_0xe60a('0x50')]][_0xe60a('0x2a')]=0x0;transfers[_0x28cb14['transfertargetuniqueid']]['agententerreason']=0x2;}}}catch(_0x2bd1a7){utils[_0xe60a('0x23')](util['format'](_0xe60a('0x42'),_0x28cb14[_0xe60a('0x43')]),_0x2bd1a7);}};exports[_0xe60a('0x51')]=function(_0x4c36a7){try{utils[_0xe60a('0x13')](util[_0xe60a('0x2')](_0xe60a('0x52'),_0x4c36a7[_0xe60a('0x11')]),_0x4c36a7);if(agents[_0x4c36a7[_0xe60a('0x11')]]&&agents[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0x1e')]==='timeout'){if(_0x4c36a7[_0xe60a('0x53')]==='21'){agents[_0x4c36a7['uniqueid']][_0xe60a('0x1e')]=_0xe60a('0x54');agents[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0x9')]=_0xe60a('0x54');}utils['info'](util[_0xe60a('0x2')](_0xe60a('0x55'),_0x4c36a7[_0xe60a('0x11')],agents[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0x5')],agents[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0x1e')],agents[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0x9')]));writeDB(agents[_0x4c36a7['uniqueid']]);var _0x14eb7a=unanswered[_0xe60a('0x56')](_0x4c36a7[_0xe60a('0x11')]);if(_0x14eb7a>-0x1){unanswered[_0xe60a('0x57')](_0x14eb7a,0x1);}}if(transfers[_0x4c36a7['uniqueid']]){transfers[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0xd')]=!![];transfers[_0x4c36a7[_0xe60a('0x11')]]['agentcompleteAt']=utils[_0xe60a('0x1d')]();transfers[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0x21')]=utils[_0xe60a('0x36')](transfers[_0x4c36a7[_0xe60a('0x11')]]['agentcompleteAt'],transfers[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0x2d')]);transfers[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0x1e')]=_0xe60a('0x58');transfers[_0x4c36a7['uniqueid']][_0xe60a('0x9')]=_0xe60a('0x38');utils[_0xe60a('0x1')](util[_0xe60a('0x2')](_0xe60a('0x55'),_0x4c36a7[_0xe60a('0x11')],transfers[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0x5')],transfers[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0x1e')],transfers[_0x4c36a7['uniqueid']]['lastevent']));writeDB(transfers[_0x4c36a7['uniqueid']],!![]);}if(agents[_0x4c36a7[_0xe60a('0x11')]]&&agents[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0x2d')]){agents[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0xd')]=!![];agents[_0x4c36a7['uniqueid']]['agentcompleteAt']=utils['now']();agents[_0x4c36a7[_0xe60a('0x11')]]['talktime']=utils[_0xe60a('0x36')](agents[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0x37')],agents[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0x2d')]);agents[_0x4c36a7[_0xe60a('0x11')]]['reason']=agents[_0x4c36a7[_0xe60a('0x11')]]['transfer']?'transfer':_0xe60a('0x58');agents[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0x9')]='complete';utils[_0xe60a('0x1')](util[_0xe60a('0x2')](_0xe60a('0x55'),_0x4c36a7[_0xe60a('0x11')],agents[_0x4c36a7[_0xe60a('0x11')]]['membername'],agents[_0x4c36a7[_0xe60a('0x11')]]['reason'],agents[_0x4c36a7[_0xe60a('0x11')]][_0xe60a('0x9')]));writeDB(agents[_0x4c36a7[_0xe60a('0x11')]]);}}catch(_0x80d4e9){utils[_0xe60a('0x23')](util[_0xe60a('0x2')]('[%s][agents][hangup]',_0x4c36a7[_0xe60a('0x11')]),_0x80d4e9);}};