server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xa571=['calleridname','ATTENDED','secondtransfererexten','transfertargetuniqueid','clone','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','diffTime','agent','[%s][agents][hangup]','lodash','util','./utils','info','format','channel','membername','interface','calleridnum','connectedlinenum','lastevent','queue','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','uniqueid','destuniqueid','debug','[%s][agents][agentcalled]','agentcalledAt','now','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','reason','holdtime','talktime','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','ringtime','connect','answered_elsewhere','answeredelsewheremembername','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','complete','[%s][agents][agentcomplete]','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfertype','extension','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfereruniqueid','transfer','transferexten','transferuniqueid','transfereeuniqueid','agententerreason'];(function(_0x2dafbe,_0x5d04de){var _0x58a45a=function(_0x50ac96){while(--_0x50ac96){_0x2dafbe['push'](_0x2dafbe['shift']());}};_0x58a45a(++_0x5d04de);}(_0xa571,0x107));var _0x1a57=function(_0x2aa19c,_0x286187){_0x2aa19c=_0x2aa19c-0x0;var _0x4e4577=_0xa571[_0x2aa19c];return _0x4e4577;};'use strict';var _=require(_0x1a57('0x0'));var util=require(_0x1a57('0x1'));var utils=require(_0x1a57('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x1067d9,_0x48485e){utils[_0x1a57('0x3')](util[_0x1a57('0x4')]('[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s',_0x1067d9['uniqueid'],_0x1067d9[_0x1a57('0x5')],_0x1067d9['queue'],_0x1067d9[_0x1a57('0x6')],_0x1067d9[_0x1a57('0x7')],_0x1067d9[_0x1a57('0x8')],_0x1067d9[_0x1a57('0x9')],_0x1067d9[_0x1a57('0xa')]));if(_0x1067d9[_0x1a57('0xb')]){utils['getVoiceQueueByName'](_0x1067d9[_0x1a57('0xb')])[_0x1a57('0xc')](function(_0x3631d6){if(_0x3631d6){_0x1067d9['type']=_0x3631d6[_0x1a57('0xd')];_0x1067d9[_0x1a57('0xe')]=_0x1067d9[_0x1a57('0xf')]?_0x3631d6[_0x1a57('0x10')]:![];_0x1067d9[_0x1a57('0x11')]=_0x1067d9[_0x1a57('0xe')]?_0x3631d6[_0x1a57('0x12')]:0x0;}utils[_0x1a57('0x13')]('CreateVoiceAgentReport',_0x1067d9);});}else{utils['request'](_0x1a57('0x14'),_0x1067d9);}if(_0x48485e){delete transfers[_0x1067d9[_0x1a57('0x15')]];}else{delete agents[_0x1067d9[_0x1a57('0x16')]];}}exports['agentcalled']=function(_0x3de36a){try{utils[_0x1a57('0x17')](util['format'](_0x1a57('0x18'),_0x3de36a['uniqueid']),_0x3de36a);agents[_0x3de36a[_0x1a57('0x16')]]=_0x3de36a;agents[_0x3de36a[_0x1a57('0x16')]][_0x1a57('0x19')]=utils[_0x1a57('0x1a')]();agents[_0x3de36a['destuniqueid']][_0x1a57('0xa')]='called';agents[_0x3de36a['destuniqueid']][_0x1a57('0x9')]=null;agents[_0x3de36a[_0x1a57('0x16')]][_0x1a57('0x1b')]=null;utils['info'](util[_0x1a57('0x4')](_0x1a57('0x1c'),_0x3de36a[_0x1a57('0x15')],agents[_0x3de36a['destuniqueid']][_0x1a57('0x6')],_0x3de36a[_0x1a57('0x16')]));}catch(_0x451b34){utils[_0x1a57('0x1d')](util[_0x1a57('0x4')]('[%s][agents][agentcalled]',_0x3de36a['uniqueid']),_0x451b34);}};exports[_0x1a57('0x1e')]=function(_0x21e811){try{if(!_[_0x1a57('0x1f')](agents[_0x21e811['destuniqueid']])){utils['debug'](util['format'](_0x1a57('0x20'),_0x21e811[_0x1a57('0x15')]),_0x21e811);utils[_0x1a57('0x3')](util[_0x1a57('0x4')](_0x1a57('0x21'),_0x21e811[_0x1a57('0x15')],agents[_0x21e811[_0x1a57('0x16')]][_0x1a57('0x6')],_0x21e811[_0x1a57('0x16')]));agents[_0x21e811[_0x1a57('0x16')]][_0x1a57('0x1e')]=!![];agents[_0x21e811[_0x1a57('0x16')]][_0x1a57('0x22')]=utils[_0x1a57('0x1a')]();agents[_0x21e811[_0x1a57('0x16')]][_0x1a57('0xa')]=_0x1a57('0x23');agents[_0x21e811[_0x1a57('0x16')]][_0x1a57('0x24')]=_0x1a57('0x23');agents[_0x21e811[_0x1a57('0x16')]][_0x1a57('0x25')]=_0x21e811['ringtime']?parseInt(_0x21e811['ringtime'])/0x3e8:0x0;agents[_0x21e811[_0x1a57('0x16')]][_0x1a57('0x26')]=0x0;unanswered['push'](_0x21e811[_0x1a57('0x16')]);}}catch(_0x54f6a5){utils[_0x1a57('0x1d')](util[_0x1a57('0x4')]('[%s][agents][agentringnoanswer]',_0x21e811[_0x1a57('0x15')]),_0x54f6a5);}};exports[_0x1a57('0x27')]=function(_0x30527c){try{_[_0x1a57('0x28')](agents,function(_0x492b90,_0x366d5f){if(_0x492b90[_0x1a57('0x15')]==_0x30527c[_0x1a57('0x15')]&&!_[_0x1a57('0x29')](unanswered,_0x492b90['destuniqueid'])){utils[_0x1a57('0x17')](util[_0x1a57('0x4')](_0x1a57('0x2a'),_0x30527c[_0x1a57('0x15')]),_0x30527c);utils[_0x1a57('0x3')](util[_0x1a57('0x4')](_0x1a57('0x2b'),_0x30527c[_0x1a57('0x15')],_0x492b90[_0x1a57('0x6')],_0x492b90['destuniqueid']));_0x492b90[_0x1a57('0x1e')]=!![];_0x492b90[_0x1a57('0x22')]=utils['now']();_0x492b90['lastevent']=_0x1a57('0x2c');_0x492b90[_0x1a57('0x24')]=_0x1a57('0x2c');_0x492b90[_0x1a57('0x25')]=_0x30527c[_0x1a57('0x25')];_0x492b90[_0x1a57('0x26')]=0x0;writeDB(_0x492b90);}});}catch(_0xe80d94){utils[_0x1a57('0x1d')](util[_0x1a57('0x4')](_0x1a57('0x2a'),_0x30527c[_0x1a57('0x15')]),_0xe80d94);}};exports[_0x1a57('0x2d')]=function(_0x12f3a7){try{if(agents[_0x12f3a7[_0x1a57('0x16')]]){utils[_0x1a57('0x17')](util[_0x1a57('0x4')](_0x1a57('0x2e'),_0x12f3a7[_0x1a57('0x15')]),_0x12f3a7);utils['info'](util[_0x1a57('0x4')](_0x1a57('0x2f'),_0x12f3a7[_0x1a57('0x15')],agents[_0x12f3a7[_0x1a57('0x16')]][_0x1a57('0x6')],_0x12f3a7[_0x1a57('0x16')]));agents[_0x12f3a7[_0x1a57('0x16')]][_0x1a57('0x30')]=utils[_0x1a57('0x1a')]();agents[_0x12f3a7['destuniqueid']]['connectedlinenum']=_0x12f3a7['connectedlinenum'];agents[_0x12f3a7['destuniqueid']][_0x1a57('0x1b')]=_0x12f3a7[_0x1a57('0x1b')];agents[_0x12f3a7[_0x1a57('0x16')]]['holdtime']=_0x12f3a7[_0x1a57('0x31')];agents[_0x12f3a7[_0x1a57('0x16')]][_0x1a57('0xa')]=_0x1a57('0x32');_['forIn'](agents,function(_0x1be254,_0x5e79f0){if(_0x1be254[_0x1a57('0x16')]!=_0x12f3a7[_0x1a57('0x16')]&&_0x1be254[_0x1a57('0x15')]==_0x12f3a7['uniqueid']){_0x1be254[_0x1a57('0x26')]=0x0;_0x1be254[_0x1a57('0x25')]=_0x12f3a7[_0x1a57('0x31')];_0x1be254[_0x1a57('0x1e')]=!![];_0x1be254[_0x1a57('0x22')]=utils['now']();_0x1be254[_0x1a57('0xa')]='answered_elsewhere';_0x1be254['reason']=_0x1a57('0x33');_0x1be254['answeredelsewheredestinationuniqueid']=_0x12f3a7[_0x1a57('0x16')];_0x1be254[_0x1a57('0x34')]=_0x12f3a7[_0x1a57('0x6')];writeDB(_0x1be254);}});}}catch(_0x59abb1){utils[_0x1a57('0x1d')](util[_0x1a57('0x4')](_0x1a57('0x2e'),_0x12f3a7[_0x1a57('0x15')]),_0x59abb1);}};exports['agentcomplete']=function(_0xc7bab4){try{if(!_[_0x1a57('0x1f')](agents[_0xc7bab4['destuniqueid']])){utils[_0x1a57('0x17')](util['format']('[%s][agents][agentcomplete]',_0xc7bab4[_0x1a57('0x15')]),_0xc7bab4);utils[_0x1a57('0x3')](util[_0x1a57('0x4')](_0x1a57('0x35'),_0xc7bab4['uniqueid'],agents[_0xc7bab4[_0x1a57('0x16')]][_0x1a57('0x6')],_0xc7bab4[_0x1a57('0x16')]));agents[_0xc7bab4[_0x1a57('0x16')]][_0x1a57('0xf')]=!![];agents[_0xc7bab4['destuniqueid']][_0x1a57('0x36')]=utils[_0x1a57('0x1a')]();agents[_0xc7bab4[_0x1a57('0x16')]][_0x1a57('0x26')]=utils['diffTime'](agents[_0xc7bab4[_0x1a57('0x16')]]['agentcompleteAt'],agents[_0xc7bab4[_0x1a57('0x16')]][_0x1a57('0x30')]);agents[_0xc7bab4[_0x1a57('0x16')]][_0x1a57('0x24')]=_0xc7bab4[_0x1a57('0x24')];agents[_0xc7bab4[_0x1a57('0x16')]][_0x1a57('0xa')]=_0x1a57('0x37');writeDB(agents[_0xc7bab4[_0x1a57('0x16')]]);}}catch(_0x424065){utils[_0x1a57('0x1d')](util[_0x1a57('0x4')](_0x1a57('0x38'),_0xc7bab4['uniqueid']),_0x424065);}};exports[_0x1a57('0x39')]=function(_0x480aff){try{if(!_[_0x1a57('0x1f')](agents[_0x480aff[_0x1a57('0x3a')]])){utils[_0x1a57('0x17')](util[_0x1a57('0x4')](_0x1a57('0x3b'),_0x480aff[_0x1a57('0x15')]),_0x480aff);utils[_0x1a57('0x3')](util[_0x1a57('0x4')](_0x1a57('0x3c'),_0x480aff['uniqueid'],agents[_0x480aff[_0x1a57('0x3a')]][_0x1a57('0x6')],agents[_0x480aff['transfereruniqueid']][_0x1a57('0x15')]));agents[_0x480aff[_0x1a57('0x3a')]]['transfer']=!![];agents[_0x480aff[_0x1a57('0x3a')]][_0x1a57('0x3d')]='blind';agents[_0x480aff['transfereruniqueid']]['transferexten']=_0x480aff[_0x1a57('0x3e')];agents[_0x480aff[_0x1a57('0x3a')]]['transferuniqueid']=agents[_0x480aff[_0x1a57('0x3a')]][_0x1a57('0x15')];}}catch(_0x572202){utils['error'](util['format'](_0x1a57('0x3b'),_0x480aff[_0x1a57('0x15')]),_0x572202);}};exports[_0x1a57('0x3f')]=function(_0x31be00){try{utils[_0x1a57('0x17')](util[_0x1a57('0x4')](_0x1a57('0x40'),_0x31be00[_0x1a57('0x41')]),_0x31be00);if(_0x31be00['origtransfereruniqueid']==_0x31be00['origtransfererlinkedid']){if(!_['isNil'](agents[_0x31be00['secondtransfereruniqueid']])){utils['info'](util[_0x1a57('0x4')](_0x1a57('0x42'),_0x31be00[_0x1a57('0x41')],agents[_0x31be00[_0x1a57('0x43')]][_0x1a57('0x6')]));agents[_0x31be00[_0x1a57('0x43')]][_0x1a57('0x44')]=!![];agents[_0x31be00[_0x1a57('0x43')]]['transfertype']='ATTENDED';agents[_0x31be00['secondtransfereruniqueid']][_0x1a57('0x45')]=_0x31be00['origtransfererexten'];agents[_0x31be00[_0x1a57('0x43')]][_0x1a57('0x46')]=_0x31be00[_0x1a57('0x41')];}if(_0x31be00[_0x1a57('0x47')]&&agents[_0x31be00[_0x1a57('0x47')]]){agents[_0x31be00[_0x1a57('0x47')]][_0x1a57('0x48')]=0x1;transfers[_0x31be00['transfereeuniqueid']]=_['clone'](agents[_0x31be00['transfereeuniqueid']]);transfers[_0x31be00[_0x1a57('0x47')]][_0x1a57('0x8')]=agents[_0x31be00[_0x1a57('0x43')]][_0x1a57('0x8')];transfers[_0x31be00[_0x1a57('0x47')]][_0x1a57('0x49')]=agents[_0x31be00[_0x1a57('0x43')]]['calleridname'];transfers[_0x31be00['transfereeuniqueid']][_0x1a57('0x19')]=utils[_0x1a57('0x1a')]();transfers[_0x31be00[_0x1a57('0x47')]][_0x1a57('0x30')]=utils[_0x1a57('0x1a')]();transfers[_0x31be00[_0x1a57('0x47')]]['holdtime']=0x0;transfers[_0x31be00['transfereeuniqueid']][_0x1a57('0x48')]=0x2;}}else if(_0x31be00[_0x1a57('0x43')]==_0x31be00['secondtransfererlinkedid']){if(!_['isNil'](agents[_0x31be00[_0x1a57('0x41')]])){utils[_0x1a57('0x3')](util[_0x1a57('0x4')](_0x1a57('0x42'),_0x31be00[_0x1a57('0x41')],agents[_0x31be00[_0x1a57('0x41')]][_0x1a57('0x6')]));agents[_0x31be00['origtransfereruniqueid']]['transfer']=!![];agents[_0x31be00[_0x1a57('0x41')]][_0x1a57('0x3d')]=_0x1a57('0x4a');agents[_0x31be00[_0x1a57('0x41')]]['transferexten']=_0x31be00[_0x1a57('0x4b')];agents[_0x31be00[_0x1a57('0x41')]][_0x1a57('0x46')]=_0x31be00[_0x1a57('0x43')];}if(_0x31be00[_0x1a57('0x4c')]&&agents[_0x31be00['transfertargetuniqueid']]){agents[_0x31be00['transfertargetuniqueid']]['agententerreason']=0x1;transfers[_0x31be00[_0x1a57('0x4c')]]=_[_0x1a57('0x4d')](agents[_0x31be00[_0x1a57('0x4c')]]);transfers[_0x31be00[_0x1a57('0x4c')]][_0x1a57('0x8')]=agents[_0x31be00[_0x1a57('0x41')]][_0x1a57('0x8')];transfers[_0x31be00[_0x1a57('0x4c')]]['calleridname']=agents[_0x31be00[_0x1a57('0x41')]][_0x1a57('0x49')];transfers[_0x31be00['transfertargetuniqueid']]['agentcalledAt']=utils[_0x1a57('0x1a')]();transfers[_0x31be00['transfertargetuniqueid']][_0x1a57('0x30')]=utils[_0x1a57('0x1a')]();transfers[_0x31be00[_0x1a57('0x4c')]][_0x1a57('0x25')]=0x0;transfers[_0x31be00[_0x1a57('0x4c')]][_0x1a57('0x48')]=0x2;}}}catch(_0x213576){utils[_0x1a57('0x1d')](util['format'](_0x1a57('0x40'),_0x31be00[_0x1a57('0x41')]),_0x213576);}};exports['hangup']=function(_0x24b56c){try{utils[_0x1a57('0x17')](util[_0x1a57('0x4')]('[%s][agents][hangup]',_0x24b56c['uniqueid']),_0x24b56c);if(agents[_0x24b56c[_0x1a57('0x15')]]&&agents[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0x24')]===_0x1a57('0x23')){if(_0x24b56c['cause']==='21'){agents[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0x24')]=_0x1a57('0x4e');agents[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0xa')]='rejected';}utils[_0x1a57('0x3')](util[_0x1a57('0x4')](_0x1a57('0x4f'),_0x24b56c[_0x1a57('0x15')],agents[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0x6')],agents[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0x24')],agents[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0xa')]));writeDB(agents[_0x24b56c[_0x1a57('0x15')]]);var _0x48a10e=unanswered[_0x1a57('0x50')](_0x24b56c[_0x1a57('0x15')]);if(_0x48a10e>-0x1){unanswered['splice'](_0x48a10e,0x1);}}if(transfers[_0x24b56c[_0x1a57('0x15')]]){transfers[_0x24b56c[_0x1a57('0x15')]]['agentcomplete']=!![];transfers[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0x36')]=utils[_0x1a57('0x1a')]();transfers[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0x26')]=utils[_0x1a57('0x51')](transfers[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0x36')],transfers[_0x24b56c['uniqueid']][_0x1a57('0x30')]);transfers[_0x24b56c[_0x1a57('0x15')]]['reason']=_0x1a57('0x52');transfers[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0xa')]=_0x1a57('0x37');utils[_0x1a57('0x3')](util[_0x1a57('0x4')](_0x1a57('0x4f'),_0x24b56c[_0x1a57('0x15')],transfers[_0x24b56c[_0x1a57('0x15')]]['membername'],transfers[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0x24')],transfers[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0xa')]));writeDB(transfers[_0x24b56c[_0x1a57('0x15')]],!![]);}if(agents[_0x24b56c['uniqueid']]&&agents[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0x30')]){agents[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0xf')]=!![];agents[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0x36')]=utils[_0x1a57('0x1a')]();agents[_0x24b56c[_0x1a57('0x15')]]['talktime']=utils[_0x1a57('0x51')](agents[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0x36')],agents[_0x24b56c[_0x1a57('0x15')]]['agentconnectAt']);agents[_0x24b56c['uniqueid']]['reason']=agents[_0x24b56c['uniqueid']]['transfer']?_0x1a57('0x44'):_0x1a57('0x52');agents[_0x24b56c['uniqueid']][_0x1a57('0xa')]=_0x1a57('0x37');utils['info'](util[_0x1a57('0x4')](_0x1a57('0x4f'),_0x24b56c[_0x1a57('0x15')],agents[_0x24b56c[_0x1a57('0x15')]]['membername'],agents[_0x24b56c[_0x1a57('0x15')]][_0x1a57('0x24')],agents[_0x24b56c['uniqueid']][_0x1a57('0xa')]));writeDB(agents[_0x24b56c[_0x1a57('0x15')]]);}}catch(_0x42d41e){utils[_0x1a57('0x1d')](util[_0x1a57('0x4')](_0x1a57('0x53'),_0x24b56c[_0x1a57('0x15')]),_0x42d41e);}};