server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xaa88=['push','[%s][agents][agentringnoanswer]','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','holdtime','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','blindtransfer','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfereruniqueid','transfer','transfertype','blind','transferexten','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfereruniqueid','origtransfererexten','transfereeuniqueid','clone','calleridname','secondtransfererlinkedid','ATTENDED','transferuniqueid','transfertargetuniqueid','agententerreason','[%s][agents][attendedtransfer]','hangup','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','diffTime','agent','lodash','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','channel','queue','calleridnum','lastevent','getVoiceQueueByName','type','agentcomplete','acw','acwtime','agentacw','request','CreateVoiceAgentReport','destuniqueid','debug','agentcalledAt','now','called','connectedlinenum','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','membername','error','[%s][agents][agentcalled]','agentringnoanswer','isNil','agentringnoanswerAt','timeout','reason','ringtime','talktime'];(function(_0x4f60de,_0x208abb){var _0x3aa115=function(_0x41e396){while(--_0x41e396){_0x4f60de['push'](_0x4f60de['shift']());}};_0x3aa115(++_0x208abb);}(_0xaa88,0x137));var _0x8aa8=function(_0x2e76a7,_0x23871a){_0x2e76a7=_0x2e76a7-0x0;var _0x454cde=_0xaa88[_0x2e76a7];return _0x454cde;};'use strict';var _=require(_0x8aa8('0x0'));var util=require(_0x8aa8('0x1'));var utils=require(_0x8aa8('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x51c79b,_0x4aee38){utils[_0x8aa8('0x3')](util[_0x8aa8('0x4')](_0x8aa8('0x5'),_0x51c79b[_0x8aa8('0x6')],_0x51c79b[_0x8aa8('0x7')],_0x51c79b[_0x8aa8('0x8')],_0x51c79b['membername'],_0x51c79b['interface'],_0x51c79b[_0x8aa8('0x9')],_0x51c79b['connectedlinenum'],_0x51c79b[_0x8aa8('0xa')]));if(_0x51c79b[_0x8aa8('0x8')]){utils[_0x8aa8('0xb')](_0x51c79b[_0x8aa8('0x8')])['then'](function(_0x123b7f){if(_0x123b7f){_0x51c79b[_0x8aa8('0xc')]=_0x123b7f[_0x8aa8('0xc')];_0x51c79b['agentacw']=_0x51c79b[_0x8aa8('0xd')]?_0x123b7f[_0x8aa8('0xe')]:![];_0x51c79b[_0x8aa8('0xf')]=_0x51c79b[_0x8aa8('0x10')]?_0x123b7f['acwTimeout']:0x0;}utils[_0x8aa8('0x11')](_0x8aa8('0x12'),_0x51c79b);});}else{utils['request'](_0x8aa8('0x12'),_0x51c79b);}if(_0x4aee38){delete transfers[_0x51c79b[_0x8aa8('0x6')]];}else{delete agents[_0x51c79b[_0x8aa8('0x13')]];}}exports['agentcalled']=function(_0x3b9f74){try{utils[_0x8aa8('0x14')](util[_0x8aa8('0x4')]('[%s][agents][agentcalled]',_0x3b9f74[_0x8aa8('0x6')]),_0x3b9f74);agents[_0x3b9f74['destuniqueid']]=_0x3b9f74;agents[_0x3b9f74['destuniqueid']][_0x8aa8('0x15')]=utils[_0x8aa8('0x16')]();agents[_0x3b9f74[_0x8aa8('0x13')]][_0x8aa8('0xa')]=_0x8aa8('0x17');agents[_0x3b9f74[_0x8aa8('0x13')]][_0x8aa8('0x18')]=null;agents[_0x3b9f74[_0x8aa8('0x13')]][_0x8aa8('0x19')]=null;utils['info'](util['format'](_0x8aa8('0x1a'),_0x3b9f74['uniqueid'],agents[_0x3b9f74['destuniqueid']][_0x8aa8('0x1b')],_0x3b9f74['destuniqueid']));}catch(_0x438198){utils[_0x8aa8('0x1c')](util[_0x8aa8('0x4')](_0x8aa8('0x1d'),_0x3b9f74['uniqueid']),_0x438198);}};exports[_0x8aa8('0x1e')]=function(_0x36c445){try{if(!_[_0x8aa8('0x1f')](agents[_0x36c445[_0x8aa8('0x13')]])){utils[_0x8aa8('0x14')](util[_0x8aa8('0x4')]('[%s][agents][agentringnoanswer]',_0x36c445[_0x8aa8('0x6')]),_0x36c445);utils['info'](util[_0x8aa8('0x4')]('[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout',_0x36c445[_0x8aa8('0x6')],agents[_0x36c445['destuniqueid']][_0x8aa8('0x1b')],_0x36c445[_0x8aa8('0x13')]));agents[_0x36c445[_0x8aa8('0x13')]]['agentringnoanswer']=!![];agents[_0x36c445[_0x8aa8('0x13')]][_0x8aa8('0x20')]=utils[_0x8aa8('0x16')]();agents[_0x36c445['destuniqueid']]['lastevent']=_0x8aa8('0x21');agents[_0x36c445[_0x8aa8('0x13')]][_0x8aa8('0x22')]=_0x8aa8('0x21');agents[_0x36c445[_0x8aa8('0x13')]]['holdtime']=_0x36c445[_0x8aa8('0x23')]?parseInt(_0x36c445['ringtime'])/0x3e8:0x0;agents[_0x36c445[_0x8aa8('0x13')]][_0x8aa8('0x24')]=0x0;unanswered[_0x8aa8('0x25')](_0x36c445['destuniqueid']);}}catch(_0x4c5c5c){utils[_0x8aa8('0x1c')](util['format'](_0x8aa8('0x26'),_0x36c445[_0x8aa8('0x6')]),_0x4c5c5c);}};exports[_0x8aa8('0x27')]=function(_0x240203){try{_[_0x8aa8('0x28')](agents,function(_0x4d5c2e,_0x267f4c){if(_0x4d5c2e[_0x8aa8('0x6')]==_0x240203['uniqueid']&&!_[_0x8aa8('0x29')](unanswered,_0x4d5c2e[_0x8aa8('0x13')])){utils[_0x8aa8('0x14')](util['format'](_0x8aa8('0x2a'),_0x240203[_0x8aa8('0x6')]),_0x240203);utils[_0x8aa8('0x3')](util[_0x8aa8('0x4')](_0x8aa8('0x2b'),_0x240203[_0x8aa8('0x6')],_0x4d5c2e[_0x8aa8('0x1b')],_0x4d5c2e[_0x8aa8('0x13')]));_0x4d5c2e[_0x8aa8('0x1e')]=!![];_0x4d5c2e[_0x8aa8('0x20')]=utils[_0x8aa8('0x16')]();_0x4d5c2e['lastevent']='abandoned';_0x4d5c2e[_0x8aa8('0x22')]=_0x8aa8('0x2c');_0x4d5c2e[_0x8aa8('0x2d')]=_0x240203[_0x8aa8('0x2d')];_0x4d5c2e[_0x8aa8('0x24')]=0x0;writeDB(_0x4d5c2e);}});}catch(_0x2f27cd){utils['error'](util['format'](_0x8aa8('0x2a'),_0x240203['uniqueid']),_0x2f27cd);}};exports[_0x8aa8('0x2e')]=function(_0x2c5c84){try{if(agents[_0x2c5c84[_0x8aa8('0x13')]]){utils['debug'](util[_0x8aa8('0x4')](_0x8aa8('0x2f'),_0x2c5c84[_0x8aa8('0x6')]),_0x2c5c84);utils['info'](util['format'](_0x8aa8('0x30'),_0x2c5c84[_0x8aa8('0x6')],agents[_0x2c5c84['destuniqueid']][_0x8aa8('0x1b')],_0x2c5c84[_0x8aa8('0x13')]));agents[_0x2c5c84['destuniqueid']][_0x8aa8('0x31')]=utils['now']();agents[_0x2c5c84['destuniqueid']][_0x8aa8('0x18')]=_0x2c5c84['connectedlinenum'];agents[_0x2c5c84[_0x8aa8('0x13')]][_0x8aa8('0x19')]=_0x2c5c84[_0x8aa8('0x19')];agents[_0x2c5c84[_0x8aa8('0x13')]]['holdtime']=_0x2c5c84[_0x8aa8('0x23')];agents[_0x2c5c84[_0x8aa8('0x13')]]['lastevent']=_0x8aa8('0x32');_[_0x8aa8('0x28')](agents,function(_0x5ea57a,_0x351ddc){if(_0x5ea57a[_0x8aa8('0x13')]!=_0x2c5c84[_0x8aa8('0x13')]&&_0x5ea57a[_0x8aa8('0x6')]==_0x2c5c84[_0x8aa8('0x6')]){_0x5ea57a[_0x8aa8('0x24')]=0x0;_0x5ea57a[_0x8aa8('0x2d')]=_0x2c5c84[_0x8aa8('0x23')];_0x5ea57a[_0x8aa8('0x1e')]=!![];_0x5ea57a[_0x8aa8('0x20')]=utils[_0x8aa8('0x16')]();_0x5ea57a[_0x8aa8('0xa')]=_0x8aa8('0x33');_0x5ea57a[_0x8aa8('0x22')]=_0x8aa8('0x33');_0x5ea57a[_0x8aa8('0x34')]=_0x2c5c84['destuniqueid'];_0x5ea57a[_0x8aa8('0x35')]=_0x2c5c84['membername'];writeDB(_0x5ea57a);}});}}catch(_0x4833c0){utils['error'](util[_0x8aa8('0x4')]('[%s][agents][agentconnect]',_0x2c5c84['uniqueid']),_0x4833c0);}};exports[_0x8aa8('0xd')]=function(_0x4da4d8){try{if(!_[_0x8aa8('0x1f')](agents[_0x4da4d8['destuniqueid']])){utils['debug'](util[_0x8aa8('0x4')](_0x8aa8('0x36'),_0x4da4d8[_0x8aa8('0x6')]),_0x4da4d8);utils[_0x8aa8('0x3')](util[_0x8aa8('0x4')](_0x8aa8('0x37'),_0x4da4d8[_0x8aa8('0x6')],agents[_0x4da4d8['destuniqueid']][_0x8aa8('0x1b')],_0x4da4d8['destuniqueid']));agents[_0x4da4d8[_0x8aa8('0x13')]][_0x8aa8('0xd')]=!![];agents[_0x4da4d8[_0x8aa8('0x13')]][_0x8aa8('0x38')]=utils[_0x8aa8('0x16')]();agents[_0x4da4d8[_0x8aa8('0x13')]]['talktime']=utils['diffTime'](agents[_0x4da4d8[_0x8aa8('0x13')]][_0x8aa8('0x38')],agents[_0x4da4d8['destuniqueid']][_0x8aa8('0x31')]);agents[_0x4da4d8[_0x8aa8('0x13')]][_0x8aa8('0x22')]=_0x4da4d8['reason'];agents[_0x4da4d8['destuniqueid']]['lastevent']='complete';writeDB(agents[_0x4da4d8[_0x8aa8('0x13')]]);}}catch(_0x43bdb4){utils['error'](util[_0x8aa8('0x4')](_0x8aa8('0x36'),_0x4da4d8[_0x8aa8('0x6')]),_0x43bdb4);}};exports[_0x8aa8('0x39')]=function(_0x20384a){try{if(!_[_0x8aa8('0x1f')](agents[_0x20384a['transfereruniqueid']])){utils['debug'](util[_0x8aa8('0x4')]('[%s][agents][blindtransfer]',_0x20384a[_0x8aa8('0x6')]),_0x20384a);utils['info'](util[_0x8aa8('0x4')](_0x8aa8('0x3a'),_0x20384a[_0x8aa8('0x6')],agents[_0x20384a[_0x8aa8('0x3b')]][_0x8aa8('0x1b')],agents[_0x20384a[_0x8aa8('0x3b')]][_0x8aa8('0x6')]));agents[_0x20384a[_0x8aa8('0x3b')]][_0x8aa8('0x3c')]=!![];agents[_0x20384a[_0x8aa8('0x3b')]][_0x8aa8('0x3d')]=_0x8aa8('0x3e');agents[_0x20384a['transfereruniqueid']][_0x8aa8('0x3f')]=_0x20384a['extension'];agents[_0x20384a['transfereruniqueid']]['transferuniqueid']=agents[_0x20384a[_0x8aa8('0x3b')]]['uniqueid'];}}catch(_0x1de402){utils[_0x8aa8('0x1c')](util[_0x8aa8('0x4')]('[%s][agents][blindtransfer]',_0x20384a[_0x8aa8('0x6')]),_0x1de402);}};exports[_0x8aa8('0x40')]=function(_0x23612a){try{utils[_0x8aa8('0x14')](util['format']('[%s][agents][attendedtransfer]',_0x23612a[_0x8aa8('0x41')]),_0x23612a);if(_0x23612a[_0x8aa8('0x41')]==_0x23612a[_0x8aa8('0x42')]){if(!_[_0x8aa8('0x1f')](agents[_0x23612a['secondtransfereruniqueid']])){utils['info'](util[_0x8aa8('0x4')](_0x8aa8('0x43'),_0x23612a[_0x8aa8('0x41')],agents[_0x23612a['secondtransfereruniqueid']][_0x8aa8('0x1b')]));agents[_0x23612a[_0x8aa8('0x44')]]['transfer']=!![];agents[_0x23612a['secondtransfereruniqueid']]['transfertype']='ATTENDED';agents[_0x23612a[_0x8aa8('0x44')]]['transferexten']=_0x23612a[_0x8aa8('0x45')];agents[_0x23612a[_0x8aa8('0x44')]]['transferuniqueid']=_0x23612a['origtransfereruniqueid'];}if(_0x23612a[_0x8aa8('0x46')]&&agents[_0x23612a[_0x8aa8('0x46')]]){agents[_0x23612a['transfereeuniqueid']]['agententerreason']=0x1;transfers[_0x23612a['transfereeuniqueid']]=_[_0x8aa8('0x47')](agents[_0x23612a[_0x8aa8('0x46')]]);transfers[_0x23612a['transfereeuniqueid']]['calleridnum']=agents[_0x23612a[_0x8aa8('0x44')]][_0x8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